Hallmark Maycroft Manor

2-8 Carden Avenue, Brighton BN1 8NA
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9.6 161 Reviews
  • Hallmark Maycroft Manor, Brighton
In the heart of Brighton, Hallmark Maycroft Manor offers a vibrant and inviting home for individuals to thrive. Experience award-winning residential, dementia and nursing care at Maycroft Manor. And, relax knowing all the essentials are covered with Hallmark All-Inclusive, including a weekly cut and blow-dry, manicures, food, and drink – right down to a much-loved tipple.

Amidst a spirited environment, the dedicated team are committed to ensuring residents enjoy their days, their way. Understanding the unique challenges that come with aging, Maycroft Manor cherishes every moment – big and small. Right from the outset, residents and their loved ones are at the heart of all the support and services the team provide.

Moving can feel scary so it's good to keep a few things the same. That's why Maycroft Manor supports keeping the family together; welcoming couples, four-legged friends where possible and with the doors open for loved ones to pop by at any time, Maycroft Manor exudes a joy for life you won’t experience elsewhere.

With its clever home design, a variety of rooms await to be explored whatever mood residents may be in. Grab a cuppa in the bustling Station Café or take part in green-fingered fun in the gardens – There’s plenty of opportunity to discover something new!

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Care Provided by Hallmark Maycroft Manor

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 105 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charlotte Fawcett (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (93)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Number of floors: 3

Funding & Fees Guide for Hallmark Maycroft Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £2,040 – £2,330
    • Self-Funded Residential Dementia Care £2,170 – £2,370
    • Self-Funded Nursing Care £2,410 – £2,510
    • RESPITE Self-Funded Residential Care from £2,244
    • RESPITE Self-Funded Residential Dementia Care from £2,386
    • RESPITE Self-Funded Nursing Care from £2,651

  • These prices are only a guideline, please contact Emma Weller - Customer Relationship manager to find out the exact price. All fee rates are all-inclusive where Hairdressing/Beauty treatments and Chiropody are included as standard. Fee rates are also subject to assessment and care needs of each individual
  • (these prices are only a guideline, please contact Hallmark Maycroft Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open to visitors with no current restrictions in place.


  • Parking

  • Large car park for friends/family to use.


Hallmark Maycroft Manor Reviews (161)

Total of 161, showing 121-140
9.6

Hallmark Maycroft Manor has a Review Score of 9.6 (9.606) out of 10, based on 13 reviews in the last 2 years. Over all time Hallmark Maycroft Manor has 161 reviews.

Overall Experience

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Date Published

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5
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148

Review from Susan C (Daughter of Resident) published on 21 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepmom is now very settled in Maycroft Manor. The staff are very friendly and professional. The care on a day to day basis is very good. The senior staff are kind and concerned about the welfare of their residents.

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Review from Anne M (Daughter of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at Maycroft Manor. She loves her room and the food and is taking part in lots of the activities on offer. When I visit I am made to feel very welcome and enjoy having a cup of coffee with mum in the bistro. We are more than happy with Maycroft Manor and would recommend it.

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Review from Bridget H (Daughter of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of Maycroft Manor for the last one and a half years because she has mobility issues and was unable to stay at home safely. Consequently, it has been great for me to know that there is care available for her 24hrs should she need it. There is a lovely atmosphere at Maycroft
Manor, which is what first attracted me to the home, and it is very clean and modern. The cafe is a good social hub for residents and visitors alike, and the onsite hairdressers and cinema are a lovely asset for the residents. The lifestyle team make sure there are always interesting activities to do. My mum used to feel lonely sometimes at home but has made new friends with the residents and staff. Maycroft Manor makes the effort to make it an attractive place to visit with themed events for residents and guests alike.

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Review from M F (Wife of Resident) published on 16 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent three years in the nursing area. When the home was new there were problems but these were dealt with and Maycroft is now well run by management with a positive reaction to any difficulties. They don't say "I'll deal with it" and do nothing.
There is a welcoming atmosphere, the building
is well cared for and there is never a bad smell.
The staff are very kind and take the trouble to get to know residents and their preferences. There are many activities for all and staff take the trouble to make it possible for residents to participate. Those who prefer to stay in their rooms can do so. The bistro is the centre of social life and is well used and in good weather, the garden provides an opportunity for sitting or taking a walk.
Food is very good and the kitchen staff take the trouble to be responsive to comments.
The building has first-rate facilities, thoughtfully carried out. Wheelchair access excellent. All rooms have a big window.

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Review from Jan G (Friend of Resident) published on 14 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Maycroft is stylish, friendly and a well-run care home. I have always found the staff to be informative and caring. The rooms are kept very clean and tidy and there is never a smell that unfortunately many care homes have. The food is good and the residents have a good menu choice.

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Review from Sue T (Daughter of Resident) published on 13 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very warm and welcoming and the staff are excellent.
The accommodation is of a very high standard as are the facilities. Having never seen any other care homes, it's difficult to know how this compares but I have no major complaints and have been very happy with the service provided.

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Review from Simon H (Son of Resident) published on 13 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the level of service and support provided by Maycroft Manor. My mother has settled in really well and is taking a full and active part in all of the activities.
She is very happy with her life in the Maycroft Manor family.

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Review from Lewis M (Resident) published on 29 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in Maycroft for 2 weeks respite care post op. The home itself is of a very high quality and the care was of a similar standard. The staff were all great and looked after me very well indeed. I can't fault this place at all.

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Review from John J (Power of Attorney of Resident) published on 30 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, marvellous facilities and sympathetic and caring staff. Since my friend (for whom I hold the Power of Attorney) moved into Maycroft Manor, his care and treatment have been exemplary in every possible way. It is always a pleasure to visit and be greeted by the friendly staff.

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Review from Liz C (Daughter of Resident) published on 25 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Maycroft Manor Care Home in April and thankfully it was her decision to move into residential care due to an increasing frailty. I have found the care provided by ALL the staff to be of the highest calibre, this is from the people who are clearly management to those who are on reception
to those who nurse, care, clean, deliver laundry and serve in the bistro. Everyone seems to genuinely care and I cannot stress how much that means to me as even though I know I could not (and actually if I am brutally honest do not want to) have my mother live with me, I do desperately need to know that she is safe and in what is a real "home".
People at Maycroft Manor listen to the concerns of the family and will act upon suggestions that are reasonable.
It is never easy to recognise that a parent needs care but Maycroft staff have made that difficult journey easier to travel.

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Review from S C (Daughter of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has enjoyed her 2 week stay. The staff are very caring and helpful. We would both recommend this to anyone - a very nice experience.

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Review from Helen B (Daughter-in-law of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impressions, on entering the building, were very positive - it is light and spacious, and welcoming. Our first meeting with the customer relations manager was informative and encouraging. Once my mother-in-law had arrived, the care staff made sure they got to know her quickly, and were kind,
encouraging and supportive of both her needs and my husband and me. The facilities are superb, with many activities laid on for residents every day to cater for all tastes. This was only a 3 week stay for my mother-in-law, to help recover from a broken pelvis, but the difference it has made to her has been amazing.

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Review from Natasha E (Daughter of Resident) published on 23 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Maycroft Manor is a very warm, welcoming place - it is like no other care home that we have experienced. It is the way all care homes should be - it treats older people with the dignity they should be able to expect. There is a vibrant atmosphere which provides great stimulation for lots of different
needs. The residents all seem very well taken care of and happy. The food/meals are a cut above other facilities and there is plenty of variety, and options to personalise things are bountiful. What a great place.

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Review from Joe D (Friend of Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice first impression. Welcoming reception staff and helpful bistro staff. Lovely room with excellent facilities. Good wide corridors made wheelchair access easy.

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Review from P D (Friend of Resident) published on 11 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit an elderly friend on a regular basis and always find him well cared for and quite content. Staff from all areas are always friendly and cheerful.

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Review from Chris (Nephew of Resident) published on 9 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Maycroft Manor for my aunt to move to from London, to be nearer her family, at a late stage in her life, which is a difficult thing for somebody of her years to do. I have never regretted that decision. She has a very comfortable room with a smart en suite and the staffing levels are higher
than a normal residence home so she gets plenty of attention. She is encouraged to join in the daily activities, including enjoying entertainment in the dedicated cinema room, and as a result she settled in very quickly and is very happy. The staff are all professional and caring.

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Review from Alex M (Friend of Resident) published on 9 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Maycroft Manor has a grand name, but rightly so, the standard is the highest in the area in terms of facilities, accommodation and the staff. My wife's relation enjoys the comfort of a hotel but with care staff to ensure she is also well looked after. She is very fussy about her food but is never disappointed
as Maycroft provide meals cooked freshly by a chef, with varied and tasty meals, always providing good choices to suit all palettes. Overall we are very happy with the care home.

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Review from James R (Grandson of Resident) published on 9 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly reception staff - doesn't feel like an old people's home. Feels more like a top quality hotel. Grandfather's room is very comfortable and there are plenty of homely lounges to relax in. All staff very friendly, but professional, and appear to have a very good rapport with grandfather. He
is happy at Maycroft which is the most important thing.

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Review from M H (Husband of Resident) published on 3 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was on the nursing floor at Maycroft. He was seriously ill with prostate cancer and Parkinson's and also suffered a stroke. I always felt supported by the staff often at difficult times. When I left to go home it was reassuring to know he would be getting the best care from the nursing and
care staff. All the staff could not have been kinder when he died in October 2015.

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Review from M S D (Son of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff look after my mother very well and are very caring. Room nice/clean. Facilities are good. More like a hotel than a care home.

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Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for Hallmark Maycroft Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.987 for Hallmark Maycroft Manor is calculated as follows: ( (155 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 156 Ratings = 4.987

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.619 Points relating to the number of positive Reviews for Hallmark Maycroft Manor is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 105 registered maximum number of service users is 21. 13 Positive Reviews ÷ 21 = 0.619

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (24)

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Meet the Team (3)

Emma

Emma Weller

Job Title: Customer Relationship manager

Joined: 2018

I am the customer relationship manager at Maycroft Manor and have worked in the care industry for nearly 10 years. and Hallmark for 4 years.
I love helping families find the right home for their loved ones and helping new residents move in. It's a joy to see them thriving and loving life at Maycroft Manor.


Charlotte

Charlotte Fawcett

Job Title: GM

Joined: 2024

Charlotte brings a wealth of experience both as an RMN and working in care settings.


No image found

Charlotte Fawcett

Job Title: GM

Joined: 2024

Charlotte brings a wealth of experience both as an RMN and working in care settings.