Review from L B (Nephew of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience

Very caring staff - regulars, nursing and care team are great. 5 star care.
Engagement are always helpful and address any concerns straight away.

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Review from Philip B (Son of Resident) published on 20 January 2016
Submitted via Website • Report

Overall Experience

We chose Maycroft Manor for my mother (62) who has Alzheimer's after visiting many different care homes in Brighton, Essex and Malvern (near other family members). Maycroft seemed to have the most vibrant atmosphere and the other residents seemed the most happy out of all of the homes we visited. Mum

has been resident for 3 months now and we are extremely pleased with how she has settled in. It was a big move for her and we anticipated significant upset, but the staff have helped her integrate well and she always says that she is happy there and she feels safe (very important).

Mum is in one of the smaller rooms, but it is certainly adequate and the quality and cleanliness is very good. Whenever we visit mum seems to either be involved in a group activity, or chatting in the free cafe to other residents, so we feel confident that she is not lonely or bored there.

Maycroft is on the expensive end of the scale, but we think the extra expense is justified since we feel mums quality of life is probably much better there than anywhere else.

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Review from Richard B (Son of Resident) published on 18 January 2016
Submitted via Website • Report

Overall Experience

Everything has gone very smoothly moving our mother in. The staff have been very friendly and our mother is a lot happier and healthier having moved in. The activities seem regular and I notice that they are very inclusive of the residents. There is a good social atmosphere in the home - the coffee

shop is very key to that.

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Review from Dusty W (Wife of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience

Maycroft is one of a kind and I wish all care homes had this high level of care. Staff are very friendly and one feels at ease as you enter the building.

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Review from Doris L (Resident) published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience

I decided to have two weeks recuperation at Maycroft after a hip replacement operation. I was welcomed warmly by friendly and attentive staff throughout my whole stay. They helped me whenever I required assistance, night or day and was made to feel very much at home in a caring environment. My friends

could visit often, they were always greeted kindly. The home is clean, fresh and happy. I would have no hesitation in recommending my friends. The only area which needs attention is the presentation of the meals which are always freshly cooked, but unimaginatively presented. My two weeks here were exactly what I needed to get back on my feet and feel relaxed.

Reply from Debra McDonald, General Manager at Hallmark Maycroft Manor

Thank you for your lovely comments and we are glad you had a lovely stay with us. Thank you for the feedback around the food presentation. We would like to let you know that we have made changes in this area. All team members responsible for food presentation are receiving further training and we have also recruited a new hospitality service manager who will continue to oversee and maintain a high level of service.

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Review from Mich (Daughter of Resident) published on 26 November 2015
Submitted via Postal Card • Report

Overall Experience

This care home has improved over the last year. My mother is happy and well cared for in the dementia ward. The staff are hard working and care for the residents with dignity and respect.

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Review from Tony (Resident) assisted by family/friend published on 25 November 2015
Submitted via Postal Card • Report

Overall Experience

I recently moved into Maycroft Manor and I am now happily settled in. My room is very comfortable and the service is second to none. I feel very safe and well looked after and everyone here without exception are so friendly and cheerful. It's a very happy place to live.

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Review from Rosie G (Daughter-in-law of Resident) published on 10 November 2015
Submitted via Postal Card • Report

Overall Experience

I have nothing but praise from the way we were all treated - not only my mother in law. We enjoyed our visits because of the care and consideration we received. The home itself was like a hotel, beautiful decorated - not at all clinical which is so important. The nurses and carers looked after my mother

in law with dignity, diligence and love. So much so that at the end she said she felt safe. Thank you all especially 2 carers who were always there for her. We wish she had had longer to enjoy all the facilities on offer.

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Review from Stephen G (Son of Resident) published on 10 November 2015
Submitted via Postal Card • Report

Overall Experience

My mother was a very independent woman. This meant that her state of health on arrival at Maycroft was poor, in fact much poorer than we all realised. She therefore needed a high level of nursing and this is what Maycroft provided. The quality of care provided was exemplary and the dedication of the

staff to the residents was fist class. Two members of staff, in particular, went to great lengths to ensure that the last few days of mother's life were as comfortable as possible. On her last night the nurse sat with her for extended periods and I could not have asked for more. Well done Maycroft. I am glad mum stayed with you - many thanks.

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Review from Cornelia N (Resident) published on 14 October 2015
Submitted via Postal Card • Report

Overall Experience

I am very happy here because the staff are so kind, friendly and helpful.
My room is beautiful and spacious and the rest of the building is so beautiful, giving a wonderful ambience for all to enjoy. Since coming here, I have made very good progress in my mobility and my appetite has come on in leaps

and bounds. I receive a weekly hair do which makes me feel like a "Lady" that's well care for I couldn't wish for more!

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Review from Marion F (Resident) published on 7 September 2015
Submitted via Postal Card • Report

Overall Experience

I have been here for a fortnights respite care. The staff in the home are the best and kindest I have ever met in my 85 years. Always good fun, nothing is too much trouble. I will come here for respite care any time. There should be more gluten free options.

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Review from Norman D (Resident) assisted by family/friend published on 7 September 2015
Submitted via Postal Card • Report

Overall Experience

During my respite care stay in the home, I received all necessary cared given in a pleasant and caring manner. I would be happy to repeat my experience in the future if necessary.

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Review from Sheila D (Wife of Resident) published on 7 September 2015
Submitted via Postal Card • Report

Overall Experience

My husband went into Maycroft for a couple of weeks respite care to give us both a break. During his stay, he was looked after very well by all the staff who attended him. He was quite happy whilst there and I was satisfied with the care he received. I would have no hesitation allowing another visit

there should it be needed in the future.

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Review from Antony G (Son of Resident) published on 28 August 2015
Submitted via Postal Card • Report

Overall Experience

Very warm and welcoming staff throughout a very well maintained building. After a short time so far in the residence mum has looked and felt so much better. If anything, though circumstances unexplained, the activities are not always well attended or in one case, cancelled with no prior notice. Obviously

some residents are not able to socialise, however perhaps more can be done to encourage people to, particularly when a new arrival moves in.

Reply from Hannah Taylor, Marketing Coordinator at Hallmark Maycroft Manor

We appreciate the feedback and acknowledge the improvements that can be made in the lifestyle provision and at the home. We have recently appointed a new lifestyle coordinator at the home who is focusing on improving lifestyle for all residents.

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Review from Sue M (Daughter of Resident) published on 28 August 2015
Submitted via Postal Card • Report

Overall Experience

My mother chose to go into care just before we went on holiday which was not ideal. However she was very well cared for and supported in our absence. The food is not ideal but we have been able to suggest alternatives which she would prefer and theses are now being served.
Her room is very good and

she has a private patio where she can sit and smoke! As of yet she has chosen to stay on her patio rather than socialise, but we hope she will venture further afield in the near future. In general the staff are very friendly and caring, but there have been some problems with the agency staff. Although she would prefer to be living in her own home, she now agrees this is the best alternative.

Reply from Hannah Taylor, Marketing Coordinator at Hallmark Maycroft Manor

We take all feedback seriously and are pleased to hear that the adjustment in catering requirements has had a positive impact. We are actively recruiting new team members to eradicate the use of agency within the home.

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Review from Margaret R (Daughter of Resident) published on 27 August 2015
Submitted via Postal Card • Report

Overall Experience

I have found that Mum is well cared for and staff have an understanding of her illness and mental state. They are always ready to help and support us as a family. I feel safe in the knowledge that mum is safe and they will discuss with us the care of mum. The care staff show love and respect and have

a wonderful way of helping mum to cope.

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Review from Lynne I (Resident) assisted by family/friend published on 27 August 2015
Submitted via Postal Card • Report

Overall Experience

Most of the staff are excellent, some are less so. Initially I was disappointed with the food, but this has improved greatly recently.

Reply from Hannah Taylor, Marketing Coordinator at Hallmark Maycroft Manor

We appreciate the feedback and are pleased that the recent changes in catering requirements is producing a positive result. The monitoring of the team is ongoing at the home and we will look into the feedback further.

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Review from Neil C (Son of Resident) published on 20 August 2015
Submitted via Postal Card • Report

Overall Experience

My mother was exceptionally well cared for at a personal level some wonderful staff. Of course we had issues especially as the home was new. But most impressively these were addressed. At the end of my mothers care the organisation, management and quality of care was fantastic. Many staff have been

exceptional.

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Review from Peter Q (Son-in-law of Resident) published on 20 August 2015
Submitted via Postal Card • Report

Overall Experience

I have always found the staff helpful and courteous and ready to help, visitors and residents alike. The weekly activities are plentiful and variable.

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Review from Thelma D (Friend of Resident) published on 17 August 2015
Submitted via Postal Card • Report

Overall Experience

Venue and surroundings, beautiful. As far as I know the food is okay.

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Hallmark Maycroft Manor

Care Provided by Hallmark Maycroft Manor

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Funding & Fees Guide for Hallmark Maycroft Manor

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