Eden House Care Home

Cockton Hill Road, Bishop Auckland DL14 6EN
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9.8 75 Reviews
  • Eden House Care Home, Bishop Auckland
Eden House Care Home, located in the peaceful town of Bishop Auckland, provides personalised residential and residential dementia care to older people.

The warm and friendly home offers residents the choice of many comfortable communal areas to relax, socialise and unwind. The onsite hair salon and library are very popular areas of the care home. Eden House also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends.

The professional care team at Eden House takes the time to learn about each resident’s individual hobbies and interests, supporting them to live life the way they choose. As well as a range of activities, residents are also supported to enjoy the peace and quiet the home has to offer.

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Care Provided by Eden House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicholas Hatton (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (53)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • A car park is available at the rear of the building for all visitors and guests.


Eden House Care Home Reviews (75)

Total of 75, showing 1-20
9.8

Eden House Care Home has a Review Score of 9.8 (9.843) out of 10, based on 12 reviews in the last 2 years. Over all time Eden House Care Home has 75 reviews.

Overall Experience

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Date Published

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Review from H S (Friend of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend this morning and he is very happy with his room overlooking the garden. He enjoys all his meal. He finds the staff very caring. he enjoys mixing with other residents in the lounge. I personally found the staff very helpful and he feels very safe here. In his words "he gets to sleep
happy and wakes up happy"

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Review from M L (Wife of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasure for my husband to stay at Eden House. The manager, food and staff are excellent. My husband's room is very nice with a lovely view. I am looking forward to the summer when I can sit in the sun outside with my husband. My husband is happy here.

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Review from D W (Friend of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was in Eden for 2 years. I now visit my friend who lives in Eden and I have been very impressed with the care on both occasions.

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Review from Andrew B (Son-in-law of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law moved into the home 10 days ago now and I felt compelled to submit a review due to the fantastic unwavering care he has received since becoming a resident. His room is spacious and fitted out really well, even having been redecorated for his arrival. It had the potential to be a very
traumatic move for him, but all of the staff have made him feel so at home, and showed fantastic care and support, he has transitioned extremely well. The food has been first rate, even having a romantic valentines night meal with his wife (a non resident), which meant the world to us seeing them so happy together. Overall experience could not have been any better. The overall fantastic experience has meant we feel at ease now when he's there rather than worrying and being anxious all the time. I would recommend this place too everyone, it's top notch.

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Review from MM (Son of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Eden House definitely care and certainly make difference. They are both kind and caring in equal part with a general friendliness and cheerful disposition. My dad feels safe here, and that is crucial. Eden House has a reputation for being the best care home facility in the area and, from
both mine and my father's experience it is easy to see why. First class, always.

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Review from J C (Daughter of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our whole family feel that mam is safe secure and happy in Eden House. All the staff are friendly caring and go out of their way to help in any situation. Home from home!

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Review from L E (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot believe how well and quickly mum has settled into living here. It's just been over one month and she is telling how happy she is and that she loves it here! How fantastic that is to hear is unbelievable and so reassuring after making the hardest decision other future life. I can honestly say
that the care and caring staff are wonderful and I can see how much they mean as a family to the residents.

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Review from K S (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Eden House Care Home from Admin, Management, Carers, Cleaners and Kitchen Staff continue to provide top quality, kind and respectful care to my mum. I feel she is listened to as are we and my concerns always addressed in a timely manner. My mum is prone to falling and this is an ongoing
concern, and one that is constantly being monitored, and looked at to try and minimise in conjunction with a Multidisciplinary Health Care Team.

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Review from P W (Brother of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found the standard of care is excellent any problems or issues are dealt with professionally.

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Review from Patricia M (Wife of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Eden House for three months. In that time, I have gotten to know the staff very well. Everyone has been brilliant. My son and I know that we can phone anytime, day or night, nothing is any trouble and we are very happy with everything they do. I know that my husband is safe, which
means such a lot, so thank you.

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Review from D C (Brother of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I visit staff are always pleasant. The home is always clean and tidy.

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Review from G B (Son of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Eden House Care Home are very friendly and caring. In a perfect world, there would be one extra person to call in to check on residents, help with minor problems and reassure them.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Eden House Care Home

Many thanks for your review, we are delighted by your comments and review and will share them with the team. We analyse our residents’ dependencies each month and set our staffing levels as according to the residents’ dependencies and can assure you our staffing levels meet our residents' needs. In addition to our care colleagues, we provide full-time wellbeing coordinators who are dedicated to planning and sharing meaningful activities with our residents. Thank you, once again, for taking the time to complete a review.


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Review from Sandra L (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff make this care home an amazing place for my mam to live. All of them are so caring and always friendly and extremely helpful. They make a fuss of the residents and are always so lovely to them all. It puts my mind at rest, ensuring my mam is well looked after 24/7 with the best care I could ask
for.

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Review from K T (Goddaughter of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Eden House. I can't believe how well my godmother has settled in and how welcome she was made to feel from day one. She has dementia but didn't struggle with the transition to 24hr care like we expected, all of the staff have been fantastic, from the moment I contacted them
to just ask for a look around the home. I instantly knew this was going to be the right place. All of the staff work so hard and no amount of thanks can show my appreciation for the reassurance I get knowing my godmother is safe and cared for by wonderful staff 24hrs a day.

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Review from Rosalind R (Daughter of Resident) published on 21 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the outstanding care at Eden House for my mother. Hygiene is very good and Mam is always kept clean and dressed by her carers. Her room and bathroom are kept exceptionally clean and Mam is settling in well since her diet has been addressed.

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Review from Lynn L (Daughter of Resident) published on 21 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam came to Eden House for respite after being unwell and was well cared for by pleasant, helpful staff. After becoming very poorly again and a stay in hospital for two weeks she returned again. The staff have looked after her very well, there's always a cheery face to make her laugh and look after
her needs. She has now become a permanent resident as she has been so well after the last few months, it was obvious that the kind, professional care she received was what she needed 24 hours a day.

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Review from C G (Daughter of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This review states 'do not use names' but we wish to single out a Senior Carer for her kindness and professionalism and standard of work. She exemplifies the idea of residents being treated with dignity. Having a person of her calibre is very reassuring. All the standards asked about are Satisfactory
to Excellent. However she is beyond excellent, she is exceptional.

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Review from Catherine H (Daughter-in-law of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is treated with dignity and respect. The staff are kindness itself to her, nothing is too much trouble.
From the moment you walk in you are welcomed, everywhere is clean and organised.
The rooms are tastefully furnished and become the residents' little bit of home. My mother-in-law
loves the food and is just so happy and well cared for. I would recommend to anyone.

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Review from L T (Daughter of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just left Eden Care Home after being there since November 2021. In that time she has been treated extremely well and I have no complaints whatsoever. The only reason she is leaving is that she has been offered a flat near me and wants to see if at 82 she can live independently for a little
longer before probably returning to the care home. The staff are very friendly and caring, the housekeepers, the room my mum had was lovely and the management team are very organised and professional. I would thoroughly recommend this care home and I'm fussy when it comes to my mum!

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Review from F C (Daughter of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely caring professional home. Not only did they look after mam making her last two years so happy and safe but the staff treated us like family. They made sure we were supported and were there whenever we needed them.

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Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for Eden House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.843 for Eden House Care Home is calculated as follows: ( (120 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 140 Ratings = 4.843

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eden House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Top 20 Care Homes North East England 2016

Recipient: Eden House Care Home

Date: Monday 15 Feb 2016 More details

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Frequently Asked Questions about Eden House Care Home

What types of Care is Eden House Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Eden House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Eden House Care Home have?

There are 53 Single Rooms.

What are the Facilities & Services at Eden House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eden House Care Home to the centre of Bishop Auckland?

0.4 mile(s) as the crow flies, distance by road may be significantly further.