Review from Tracey F (Daughter of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience

My mother has spent the last 2 1/2 years in Eden House. She was 92 and didn't want to leave her bungalow, but was not safe there any longer and needed 24hr care. From the first visit to see mam, the manager was wonderful. Mam went from going into hospital every 3 mths with severe water infections, not

going out of the house apart from to hospital in approx 2 yrs, to a lovely caring home. She took some of her favourite furniture and in a short time was eating very well. The food was lovely, particularly the cakes. She had her chair overlooking the garden and a patio door to step out to it. Mam made many friends, particularly from the staff. We as a family were always welcome and before covid even encouraged to join in with her to see entertainers. It gave her a life again instead of just existing. I will never forget the amazing care and kindness to us all. The staff are amazing here.

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Review from Ruth C (Daughter of Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience

My sister and I are very happy with the care my mother receives. The staff are kind and patient with her - catering for her food requests, needs and responding when she needs help.

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Review from H G (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience

My mum has been in Eden House since February. I have found the staff extremely helpful and very caring to Mum. They continue to offer support to Mum and myself and are happy to answer any queries or questions. We are very pleased and grateful for the care given to Mum at this extremely difficxul and

challenging time.

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Review from Lynne G (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been in Eden House since September 2020. The care she has received has been excellent. The staff are very caring. My mother has settled in well and enjoys the food. It was a difficult decision for her to go into care, but we couldn't have found anyway better and would highly recommend.

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Review from A N (Daughter of Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience

The care and support that Mam has received since moving into Eden House has been outstanding. I knew in my heart of hearts that I could not provide the level of care that Mam needed during this phase of her life. This was very difficult for me to accept but thanks to the support that Eden House has

provided I can rest knowing that Mam is safe and surrounded by people who genuinely care. They are a dedicated highly skilled team that always has Mam's best interest at heart. It gives me great comfort knowing my Mam is in their care.

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Review from M J (Daughter of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience

The staff are very caring, very helpful and extremely professional. This is the first time I have ever dealt with a care home and they have made every step of the way easy. I can't thank them enough for all their help and care with my dad and myself.

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Review from L H (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience

Our experience has been incredible. The care, comfort and kindness that our mum enjoys has really brought something special to this phase of her life. She feels safe and enjoys the sociable aspects. I never would have thought it could be so positive to see Mum make the decision to live in a care home,

but of course, Eden House is different!

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Review from P R (Son of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience

My last two visits, it has taken a long time to get in. There has been no visible sign of staff and even tried phoning form the door (no answer). There was no matron or staff that I saw downstairs. My Mam is upstairs. There were no staff in the lounge, or on the desk, which is supposedly managed 24/7.

The cleanliness has declined, especially since HC-One took over.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Eden House Care Home

Eden House is a residential home and family members are given the entrance code for the building although this does change for security purposes. Staff are not allocated to the reception desk on the Ground Floor but are alerted to visitors at the door by the doorbell which is connected to the call bell system and endeavour to attend as soon as possible. Any concerns with regards to the cleanliness of the home will be addressed if raised when visiting and we strive to maintain all areas to a high level. Should you have any concerns the Home Manager would be more than happy to discuss these.

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Review from A C (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience

My mam has recently come into your care home where she was made to feel at home straight away. The care is outstanding, nothing is too much trouble. The staff are lovely. I would thoroughly recommend this home to anyone who is thinking about having to go into residential care.

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Review from R C (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience

I would not hesitate to recommend Eden House. The care that my mother received was excellent, and also the kindness the staff showed to me was second to none. It almost felt like a second family.

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Review from C G (Granddaughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience

The staff at Eden House put the care into care home. Whenever they have the time I see them chatting to residents, or combing their hair or doing their nails, whatever makes that individual feel good. We recently had a birthday for my grandfather. All the staff went above and beyond to make it a special

day for him with a party, his favourite foods, his favourite music and visit from local children.

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Review from N J (Relative of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience

Rather than bring my father for Christmas day lunch, we decided to spend the day at Eden House. From the moment we entered the lounge, we were greeted by smiles and good wishes from all members of staff. We all enjoyed a lovely meal and had a very pleasant afternoon.
Well done everyone, many thanks

once again and best wishes for 2020.

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Review from Jean H (Daughter-in-law of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience

I cannot thank the staff enough at Eden House for the support that they have given myself and family and the support of all the staff in Eden House for giving my mother-in-law the care and support she requires to have a comfortable, happy and safe environment. Thank you so much from all the family.

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Review from R R (Son of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience

My mother was in the home for almost three years during which time she was treated with dignity and respect at all times. Staff were always friendly and helpful and nothing was too much trouble.

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Review from G B (Daughter of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience

As a new resident of Eden House, we could not have found a more caring and homely abode for our mam. From the first enquiry to welcoming mam into her new home, the management and staff have been exceptional, both to us and especially to mam, treating her with loving kindness and respect. Any initial

queries we have are answered positively and professionally, giving us the peace of mind and confidence in the whole of the Eden House team. We are sure mam's latter years will be spent being well looked after and cared for in the most comfortable, clean, well-nourished and happy home.

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Review from Ann J (Cousin of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience

First impression was wow! The ambience was plain to see. We are delighted with this quality of care and extremely grateful about being kept in the loop on all matters.
The cleanliness of the whole building, internal and external is very good. Staff are very friendly, know their jobs, smart working

attire, not clinical. A very good team, disciplined.
All of this comes from a top-class management team.

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Review from J D (Granddaughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience

My gran's 100th birthday celebration made her feel such a special person. With the care home arranging for the mayor coming to give her her card from the Queen and the current Secretary of State for Work and Pensions and flowers from Bishop Auckland and the care home.
It was a truly wonderful day with

entertainment, two wonderful cakes and afternoon tea, all provided.
Everyone had a fantastic day.

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Review from J W (Sister of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience

My brother is staying in Eden House, he has a temporary place but we could not have found a nicer place. Staff are really nice and helpful.
It is spotlessly clean and he enjoys his food.
The grounds are pleasant to sit in on fine days.

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Review from John G (Son of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience

My mother returned to the home after a three-year absence. Her previous stay was respite. She is now 96 and we intend that her stay will be permanent. She has settled in well, likes the staff, likes the room and enjoys the food. We are more than satisfied.

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Review from D P (Son of Resident) published on 24 April 2019
Submitted via Website • Report

Overall Experience

My Father has recently moved into Eden House. It is a lovely, bright and airy building. Dads' room is spacious and nicely decorated. The welcome by and professionalism of, all staff has made the transition a relatively straightforward process. Information and progress reports are given freely and are

easily understood.

Having watched the staff in action, I can say that they are caring and mindful of the differing needs of those in their care. There are regular events and activities to entertain and stimulate residents. The food is of a very good standard.

A big thank you to all the staff.

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