Eden House Care Home

Cockton Hill Road, Bishop Auckland DL14 6EN
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9.8 75 Reviews
  • Eden House Care Home, Bishop Auckland
Eden House Care Home, located in the peaceful town of Bishop Auckland, provides personalised residential and residential dementia care to older people.

The warm and friendly home offers residents the choice of many comfortable communal areas to relax, socialise and unwind. The onsite hair salon and library are very popular areas of the care home. Eden House also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends.

The professional care team at Eden House takes the time to learn about each resident’s individual hobbies and interests, supporting them to live life the way they choose. As well as a range of activities, residents are also supported to enjoy the peace and quiet the home has to offer.

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Care Provided by Eden House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicholas Hatton (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (53)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • A car park is available at the rear of the building for all visitors and guests.


Eden House Care Home Reviews (75)

Total of 75, showing 41-60
9.8

Eden House Care Home has a Review Score of 9.8 (9.843) out of 10, based on 12 reviews in the last 2 years. Over all time Eden House Care Home has 75 reviews.

Overall Experience

  • 65
  • 8
  • 2
  • 0
  • 0

Date Published

75
6
9
12
63

Review from Maureen R (Daughter of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial visit in March 2018, we were really impressed. The staff were friendly and extremely helpful. They treated our mother with respect and maintained her dignity at all times. We live away and needed to know that she was in good hands. Whenever we visited, all the staff were kind and very
caring. It was comforting to us to know that she had loving care up to the end. Our sincere thanks to the manager and senior staff for everything they did.

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Review from Jacqueline W (Daughter-in-law of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident at Eden House for 2 1/2 years, having suffered with Alzheimer's. She was treated with dignity and respect at all times. We live over 100 miles away and staff always consulted with us in regards to her care. they were also extremely caring to my father-in-law who suffers
with dementia (managed with medication) and any concerns regarding him during his visits to his wife were also brought to our concern. As a family, we cannot thank all the staff enough for their care. The home is really welcoming and extremely clean.

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Review from Yvonne D (Daughter of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the car emy Mam receives and she is happy living here. All the staff are very kind to her and the staff go out of their way to look after her.

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Review from Kathryn B (Daughter of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received an excellent standard of care. The staff show genuine care and concern for my mother. The Snr and other staff have been responsive to my mother's needs and provided her with excellent care and been very supportive of her.
Eden House offers excellence compared to the home she
was in previously.

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Review from Mark H (Son of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that my Dad receives at Eden House Care Home. Every Sunday morning I collect him to take to church and he is always ready and dressed in his suit with a shirt and tie. I am really pleased with this as it means a lot to my Dad to be able to attend church. Dad and I have
also enjoyed watching football in the care home and I have always been made to feel very welcome.

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Review from Valerie L (Daughter of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam's time in Eden House was enjoyable and happy for both her and her family. The staff loved and took care of Mam as if she was theirs. Loads of entertainment kept her amused and she was more alert even though she had Alzheimer's. They catered for her every need in all ways mentally and physically.
Well done to you all.

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Review from Carl F (Husband of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied overall with staff, service and accommodation.

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Review from David B (Son of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care and consideration is given to my mother who is failing. As a family, we are here most of the day and the care and professionalism shown to us and mother is outstanding. Nothing is too much trouble.

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Review from Beverley F (Daughter of Resident) published on 27 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Eden House initially for respite and has felt thoroughly looked after and the staff are so caring and friendly. We would not hesitate to recommend Eden House to family and friends!

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Review from A R (Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay here has been very good.
The staff are very caring and helpful.
The rooms are very clean, in fact, the whole place is pristine.
My visitors are most impressed by the cleanliness of the whole place.
I will come again if I need to.
Thanks to all the staff for the kindness and help.

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Review from Margater M (Sister of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visiting the home regularly I have always found clean and the staff always pleasant and welcoming. I understand they have a lot of paperwork but it would be good if they had a little more time with the residents and relatives.

Reply from Clare Sheehan, Careline Advisor at Eden House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding Eden House. Staff do need to complete paperwork every day, however they do try to balance this with spending time with Residents; we will monitor this moving forward.


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Review from Pauline R (Daughter of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Not enough attention to details of resident's needs or appreciation of the impact of this on their lives. Dismissive attitude of a few staff lets it down. Some staff excellent. High-quality accommodation. Routine quite rigid. Information on personal care needs not always passed on to or adhered to by
car staff. Saved some very dedicated and compassionate staff but more training needed for others who do not show this.

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Review from H W (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at Eden House and that is the most important concern.
If she wishes to have a day in bed she can.
She is treated with respect and dignity but also with love and care.
Her physical, emotional and intellectual needs are fully met and she enjoys the activities.
The premises
are always clean and my mam comments on how wonderfully helpful the housekeeping team are.

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Review from J P (Daughter-in-law of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is outstanding. The care and dignity it has given to my mother-in-law. She was very happy to be there. Lovely staff who care about everyone's needs. They always kept us informed of everything that was happening. We can't fault this home, it's like a five-star hotel.

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Review from A P (Son of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was lovingly and professionally looked after by quality, caring staff. A credit to this profession.

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Review from Peter W (Son-in-law of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An outstanding care home, more like a five-star hotel. Beautifully decorated and furnished, exceptional food quality, tailored to suit individual resident's needs and extremely clean.
Top quality care from dedicated staff, always happy and cheerful and very helpful.
My mother in law loved each day
of her stay at Eden House.

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Review from Maria W (Daughter of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have found a better care home for my mother.
Absolutely outstanding in all respects.

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Review from Alan R (Son of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm impressed with home as a whole and very impressed with the way visitors are welcomed and looked after.

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Review from J T (Resident) assisted by family/friend published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care and attention.

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Review from Hazel K (Daughter of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At present Eden House is immaculate - no smells. The staff are caring, long may it continue at this standard.

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Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for Eden House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.843 for Eden House Care Home is calculated as follows: ( (120 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 140 Ratings = 4.843

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eden House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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