Eden House Care Home

Cockton Hill Road, Bishop Auckland DL14 6EN
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9.8 75 Reviews
  • Eden House Care Home, Bishop Auckland
Eden House Care Home, located in the peaceful town of Bishop Auckland, provides personalised residential and residential dementia care to older people.

The warm and friendly home offers residents the choice of many comfortable communal areas to relax, socialise and unwind. The onsite hair salon and library are very popular areas of the care home. Eden House also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends.

The professional care team at Eden House takes the time to learn about each resident’s individual hobbies and interests, supporting them to live life the way they choose. As well as a range of activities, residents are also supported to enjoy the peace and quiet the home has to offer.

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Care Provided by Eden House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicholas Hatton (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (53)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • A car park is available at the rear of the building for all visitors and guests.


Eden House Care Home Reviews (75)

Total of 75, showing 61-75
9.8

Eden House Care Home has a Review Score of 9.8 (9.843) out of 10, based on 12 reviews in the last 2 years. Over all time Eden House Care Home has 75 reviews.

Overall Experience

  • 65
  • 8
  • 2
  • 0
  • 0

Date Published

75
6
9
12
63

Review from Susan H (Sister of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first visit to Eden House to consider a placement there, I can only say how welcoming, attentive, polite and helpful all staff and managers have been.


My brother is at last in a care home that looks and feel like a home and I can relax knowing his environment and care is the best I could

have chosen for him. Attention to details, table clothes on for a meal. Furnishings that are homely. I love everything about it.

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Review from T R (Grandson of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On every visit, the staff are always extremely friendly, happy to help and offer refreshments. Always greeted at the door with a smile.

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Review from V L (Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always thoroughly enjoyed coming here and always receive a warm welcome and we enjoy meeting all the patients and staff. It is very good for patients and carers long may it continue. Thank You

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Review from Ruth B (Regular Volunteer) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really amazed at the time and care the staff take with the people in their care. Nothing was too much trouble, from the maintenance man hanging the pictures in the lady's room we were visiting the nursing staff who took phone calls from me. The home is lovely and welcoming and the rooms are patient
friendly. I can honestly say this is the best nursing home I have ever visited.

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Review from Gillian H (Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have visited Eden House over the last two months with a dementia group for coffee mornings and singing for brain activities. Although we cannot actually review on residents view, every time we visit Eden House everyone seems very happy and the care appears to be excellent. We are always made very
welcome and my husband who has dementia feels comfortable and enjoys his visits. (Thank you all). When my husband's care needs change, we would definitely consider Eden House in the future.

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Review from Haley C (Granddaughter of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my nanna has received. All of the staff are happy and nothing is too much bother for them. The home is very clean and has lovely decor. The food is good with plenty of choice. I would highly recommend this care home to my friends and family.

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Review from John C (Son of Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over 3 years now, she is settled and comfortable. Overall, very happy with her care provision.

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Review from S M (Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very proud to live at Eden House.

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Review from Abi S (Daughter of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The entertainment in Eden House is above and beyond. It is varied, entertaining, educational and so much more.
A lot of effort goes into it for which we are grateful, especially for my mam, who benefits greatly from it.
I personally cannot rate it highly enough, long may it continue to stimulate,
entertain, exercise and amuse residents on both levels, the grace unit, especially and downstairs.

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Review from A B (Daughter of Resident) published on 4 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very happy that my mother is in such a comfortable and caring environment. Staff are very helpful and quickly sort out any issues that may arise and try to make sure that residents are happy.

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Review from H M (Daughter-in-law of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I bring my Mother-in-law along once a month to the coffee morning and singing. She enjoys taking part in both these activities very much. The cakes are always delicious. We first came to Eden House three years ago. My mother-in-law came in for respite visits.
Sadly they are no longer offering this
service.

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Review from Kathleen H (Resident) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We go to coffee mornings and singing for memories and they are really good. I have made new friends.

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Review from Shiona C (Daughter of Resident) published on 31 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eden House is a lovely caring home for their residents. The staff are 100% friendly caring and very professional in their everyday duties towards the residents and their families. Residents enjoy entertainment and activities daily, be it partaking in outings to local venues. The food is of a high standard
and the menus are varied therefore encouraging residents to have a varied and healthy diet. Couldn't ask for anymore for my mum!

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Review from Joanne M (Granddaughter of Resident) published on 31 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent facilities and well-maintained/presented. Criticism would be aimed towards a) the meals and b) staff presentation/confidentiality. Meals provide no nutritional value and are both bland and unappealing in presentation (e.g plain jacket potato and spaghetti hoops - not satisfactory).
Staff,
on the whole, appear to be attentive, although referring to residents as "Grandad and "Grandma" and hollering down the corridor at one another is unprofessional. Also, a reminder not to discuss residents medical issues in common areas.

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Review from Mandy V (Daughter of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities of a high standard eg. chandeliers, large pictures, murals etc. to grasp attention. Detailed areas - shop, seaside areas draw in and focus attention with familiar memories providing reassurance and security to dementia clients.
I observed several group activities on my unannounced
visit, which has really impressed me as in my experience this is rare but a necessary to make life as enriching as possible.

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Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for Eden House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.843 for Eden House Care Home is calculated as follows: ( (120 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 140 Ratings = 4.843

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eden House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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