St Peter's Court Care Home has a Review Score of 9.8 (9.820) out of 10, based on 19 reviews in the last 2 years. Over all time St Peter's Court Care Home has 93 reviews.
Review from D D (Daughter of Resident) published on 14 March 2025
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Review from Norma H (Wife of Resident) published on 3 February 2025
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Review from Graham C (Son of Resident) published on 4 December 2024
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Reply from Clare Sheehan, Careline Advisor at St Peter's Court Care Home
We'd like to take a moment to thank you for leaving such a wonderful review of our home. we are pleased to hear you were very happy with the quality of care your mother received at St Peter's Court Care Home, kindness is at the heart of everything we do. Kind words like these are a testament to the hard work of our colleagues. Thank you again for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.
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Review from A D (Son of Resident) published on 18 November 2024
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Review from Gillian J (Daughter of Resident) published on 24 July 2024
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Review from H P (Wife of Resident) published on 20 June 2024
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Review from J W (Respite Resident) published on 8 March 2024
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Review from Allan V (Son of Resident) published on 5 March 2024
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Review from Karen V (Granddaughter of Resident) published on 26 February 2024
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Review from S M (Resident) published on 29 January 2024
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Review from Barbara G (Resident) published on 25 January 2024
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Review from Craig L (Nephew of Resident) published on 25 January 2024
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Review from Elaine G (Resident) published on 24 January 2024
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Review from Susan B (Resident) published on 24 January 2024
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Review from J W (Daughter of Resident) published on 8 November 2023
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Review from Denise P (Daughter of Resident) published on 7 September 2023
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Reply from Julie Caygill, Hospital Liaison Team Administrator at St Peter's Court Care Home
Firstly, Can I offer you my sincere condolences in the loss of your Mother. Thank you for taking the time to leave a review of St Peters Court during this difficult time. I am sorry to hear that the cleaning standards of your mother's room were not of the standard we would have expected, and we will review this with our housekeeping team. Thank you for your kind comments about the care and dedication of our staff team and it is comforting to hear that your Mother was kept comfortable during her stay until her passing. Once again thank you for taking the time to leave us a review.
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Review from P Y (Husband of Resident) published on 2 August 2023
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Review from Marie A (Granddaughter of Resident) published on 6 July 2023
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Review from Lisa B (Daughter of Resident) published on 27 March 2023
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Review from Edward D (Husband of Resident) published on 1 March 2023
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The Review Score of 9.8 (9.820) out of 10 for St Peter's Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.820 for St Peter's Court Care Home is calculated as follows: ( (188 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 228 Ratings = 4.82
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St Peter's Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Jan 2020
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Job Title: Care Home Manager
What does ‘kindness’ mean to you?
“For me, kind care is adapting your service and support to every Resident’s wishes so that they are able to live how they want to.”
As a dedicated healthcare professional, Jamie has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Jamie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to his Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what he enjoys most about his role, Jamie remarked:
“I am lucky to be part of a team of likeminded people who share my passion for providing the best care for our Residents in a comfortable and welcoming environment.”
Jamie’s proudest achievement is working hard to demonstrate his ability to progress from Deputy Home Manager to Home Manager within seven months. In spare time, Jamie likes fine art, being outdoors and spending quality time with friends and family.
If you would like to find out more about St Peters Court, Jamie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.