Cliveden Manor Care Home - Avery Collection

210 Little Marlow Road, Marlow SL7 1HX
Submit a Review
9.8 155 Reviews
  • Cliveden Manor Care Home - Avery Collection, Marlow
Cliveden Manor Care Home is a friendly and inviting setting delivering high-quality care services in a luxurious environment. The facility in Marlow offers various services, including residential, respite, nursing and dementia care, and with accommodation for 85 residents, the home features a variety of studio apartments, one-bed apartments and one-bed deluxe apartments.

All apartments are designed with accessibility in mind, featuring en-suite wet rooms and convenient kitchenettes. The interiors are crafted for peace and tranquillity, ensuring a comfortable living space for residents who need care and support with daily needs.

The standard of care at the Marlow facility is a point of pride, with highly trained staff available round the clock. Adopting a person-centred approach, the team at the Marlow nursing home design personalised care plans to meet each resident's unique needs. The home has a dedicated hair salon, therapy suite, library and café.

For those in need of dementia care, the team have the skills and knowledge to support a range of cognitive illnesses, including Alzheimer’s. The person-centred approach is implemented through Avery’s ReConnect Strategy, a proven and effective method applied across the entire portfolio of homes offering dementia care.

The welcoming setting at the Marlow residential home is a testament to the tastefully decorated interiors and the vibrant community atmosphere permeating the facility.

Show Cliveden Manor Care Home - Avery Collection on the Map

Care Provided by Cliveden Manor Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gabriela Smith (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (81)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Cliveden Manor Care Home - Avery Collection Reviews (155)

Total of 155, showing 1-20
9.8

Cliveden Manor Care Home - Avery Collection has a Review Score of 9.8 (9.806) out of 10, based on 36 reviews in the last 2 years. Over all time Cliveden Manor Care Home - Avery Collection has 155 reviews.

Overall Experience

  • 127
  • 27
  • 1
  • 0
  • 0

Date Published

155
9
19
36
119

Review from J S (Daughter of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother came to Cliveden Manor for two weeks respite care after a couple of falls. Her accommodation was ideal and the services and facilities offered were excellent. Without exception every member of staff we encountered were welcoming, friendly and extremely helpful. I have no hesitation in recommending
Cliveden Manor.

Reply from Gabriela Smith, General Manager at Cliveden Manor Care Home - Avery Collection

Thank you so much for your kind words and for taking the time to share your experience. Were delighted to hear that your mother was comfortable during her stay at Cliveden Manor, and that our team was able to provide the care and support she needed. We truly appreciate your recommendation and will be sure to pass on your compliments to the staff. Should you need our services again in the future, we would be more than happy to welcome your family back.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter C (Friend of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been living in Cliveden Manor for a year. He gets fantastic care by the committed staff. It seems to me that everyone, staff and residents alike are happy to be there. I often take our old dog along and she is welcomed and has to spend time navigating the lounge, being greeted by all.
Now when we arrive her tail starts wagging and doesn't stop till she leaves.
During this month, my friend moved rooms. Staff carried out the offer process, agreeing the move and executing it so well. My friend is happy in his new place.

Reply from Gabriela Smith, General Manager at Cliveden Manor Care Home - Avery Collection

Thank you so much for sharing your experience! We're delighted to hear that your friend has been receiving such excellent care at Cliveden Manor, and it's wonderful to know that both residents and staff contribute to such a warm and welcoming environment. We're also thrilled that your dog enjoys her visits and is always greeted with such enthusiasm! Its great to hear that the room move went smoothly, and were so happy that your friend is settling into their new space comfortably. We truly appreciate your kind words and your continued support!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Simon F (Son of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moved my father in for a period of respite care, following a substantial procedure in hospital. The home is really comfortable, welcoming and spacious, a cut above everywhere else that we looked. The team are all superb, reception, administration, nursing and care, restaurant. Everyone is friendly,
attentive and supportive. Very easy and responsive to deal with as an organisation. They have looked after dad superbly, to the point that he has now decided to stay put rather than go back home.

Reply from Gabriela Smith, General Manager at Cliveden Manor Care Home - Avery Collection

Thank you so much for your kind feedback! We're thrilled to hear that Cliveden Manor and our team have been able to support your father during his recovery. It's wonderful to know that he feels comfortable and well cared for with us and he made a decision to stay for a long term.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Natasha V (Goddaughter of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My godmother moved to Cliveden Manor when her previous care home closed down. Even though she has a degenerative condition, her mental faculties appeared to improve after the move, which I attribute to the excellent care she has received. She is in The Willows, which looks after residents with dementia.
There are multiple activities every day, entertainers performing and frequent trips. The residents go on boat trips from Marlow, are taken to Kew Gardens and even go ice-skating. Wheelchairs on the ice! I believe these many stimulating activities are greatly beneficial in maintaining cognitive function and engagement with one's surroundings.
The medical care is managed well through a local GP, with relatives being invited to an annual medication review.
The staff are warm and caring, showing a real affection for the resident and impressive attention to detail. I have recommended Cliveden Manor to friends, as it is the best care home I have visited.

Reply from Gabriela Smith, General Manager at Cliveden Manor Care Home - Avery Collection

Thank you so much for your kind words and for sharing your experience with us. We're thrilled to hear that your godmother's move to Cliveden Manor has had such a positive impact on her well-being, and that she's been able to enjoy the variety of activities we offer. We truly believe in the importance of stimulating environments for all our residents, and it's wonderful to know that these activities have contributed to her engagement and cognitive health. Our team works hard to create a caring, nurturing atmosphere, and your recognition of their efforts means a lot to us. We're also grateful for your recommendation to your friends, there's nothing better than knowing our residents and their families feel so supported. Thank you once again for taking the time to leave such a thoughtful review. We'll continue to strive to provide the best possible care for your godmother and all of our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary-Anne B (Next of Kin) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On looking for somewhere my friend would be well looked after.
We were warmly welcomed on our first visit. Greeted warmly by every staff member throughout our visit, this helped us to decide our final decision.
Thoroughly recommend for peace of mind for a loved one.

Reply from Gabriela Smith, General Manager at Cliveden Manor Care Home - Avery Collection

Thank you so much for your kind words and for sharing your experience with us. We're delighted to hear that your first visit left such a positive impression and that you felt warmly welcomed by our team. Providing peace of mind for families and friends is incredibly important to us, and we're so glad that we could help in your decision-making process. Thank you for your recommendation-we truly appreciate it!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison J (Daughter of Resident) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In December 2024, I contracted Cliveden Manor Care Home to see if they could offer respite care to my father who had been taken ill abroad. The team worked closely with me as my father was repatriated. They went out of their way to ensure that he was successfully transferred to Cliveden Manor on Christmas
Eve. It was an entirely patient-led process. No red tape. No massive forms. It was a great relief to me and my family to have him settled before Christmas.

Reply from Gabriela Smith, General Manager at Cliveden Manor Care Home - Avery Collection

Thank you for your feedback. We are committed to supporting all of our move-ins, as we understand how stressful it can be for both residents and their families when care is needed unexpectedly.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Sister of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the care home very welcoming, efficient, caring and the environment very friendly and comfortable. When I have raised any queries on behalf of my sister, while she was staying for 2 weeks respite care, they were dealt with efficiently and quickly. My sister and I have now decided that she
will stay permanently as a resident. They have made her so welcome, responded promptly to care needs and the client liaison manager has been particularly kind, understanding and has gone the extra mile to make sure my sisters care and comfort is a priority.

Reply from Gabriela Smith, General Manager at Cliveden Manor Care Home - Avery Collection

Thank you for your feedback! Our team at Cliveden Manor strives to go the extra mile for our residents. We're grateful that we could assist you and that your sister has chosen to stay with us permanently after her two-week respite.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet G (Daughter of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Cliveden Manor Care Home from February 2023 until she passed away in September of 2024. I want to take the opportunity to thank all the wonderful staff at Cliveden Manor for the excellent care given to my mother over the last 20 months and especially during the last 3 months. Although
she strongly resisted going into Cliveden and was very angry with me for 'locking her up', she genuinely came to love living there and calling it home. I think the reason she loved it so much was the exceptional level of care she received. I know she felt a great deal of affection for all of her caregivers and the nursing staff. The team there is really outstanding, and I couldn't be happier with the care she received. We should all be so lucky as to live in a place like Cliveden Manor for our final years! Since I live in the US, it was a great comfort to me to know that my mother was loved and taken care of. The lovely staff felt like family to me and mum.

Reply from Gabriela Smith, General Manager at Cliveden Manor Care Home - Avery Collection

That's a heartfelt comment. It was a privilege to look after your mother. She was part of our Cliveden Manor family and she is missed by residents and team members.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Daughter of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Cliveden Manor Care Home for 3 months now. She is always saying what a lovely home it is, and that all the staff are very helpful and friendly. Mum has recently changed rooms. The client liaison manager, was extremely caring, patient and considerate, helping mum to find
the room that best suited her needs and preferences. She has been extremely supportive to both me and mum and we are very grateful to her for all her help throughout the process. She has been professional and caring. Mum is very settled now.

Reply from Gabriela Smith, General Manager at Cliveden Manor Care Home - Avery Collection

Thank you for your kind words about the team at Cliveden Manor. It's always rewarding to receive positive feedback!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C C (Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent activities program making use of the lovely terrace beautifully maintained. Catered for by an exceptional restaurant team - much enjoyed!
The house is run with residents encouraged to provide feedback on everything.

Reply from Gabriela Smith, General Manager at Cliveden Manor Care Home - Avery Collection

Thank you for your feedback, we are privileged to have such a gentleman like yourself living at Cliveden Manor.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L G (Daughter of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We (daughters) loved everything about the home and the care. If it was up to us, Mum would be staying. The only downside was the parking.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S T (Respite Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Cliveden Manor for 3 weeks and I will certainly return. The rooms were lovely and I found the staff could not have been more helpful. There was always something happening to keep the residents occupied but if one wanted to be alone the staff would pop into our room to check we were OK. I
give it 9 out of ten.

Reply from Gabriela Smith, General Manager at Cliveden Manor Care Home - Avery Collection

Thank you for your feedback and we hope to see you back at Cliveden Manor Care Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R M (Respite Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not fault it in any way. Everybody was always very helpful.

Reply from Gabriela Smith, General Manager at Cliveden Manor Care Home - Avery Collection

Thank you for your 5 star review, we are so happy that we were able to help you with your recovery after your fall/back operation, and that you were able to return back home after your respite. We all miss you and you know where we are if you ever need more respite stay.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B T (Husband of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was staying to accompany my wife. Her stay was pleasant, but overall inactive for me. The staff were excellent and we had plenty of laughs the time spent there was long enough and we were ready to go home. I would recommend you to others.

Reply from Gabriela Smith, General Manager at Cliveden Manor Care Home - Avery Collection

Thank you for your feedback. We are happy that we could offer help for your short respite while your home carers were not available. It was a pleasure to have you both. Wish you all the best in the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L D (Daughter of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cliveden Manor Care Home provided a life-saving care environment at short notice for my elderly father at a time of great need. The facilities, care and support that he received were exceptional and allowed the family to focus on my father in his time of most need. I will be forever grateful to the
entire team for the level of support provided and the dignity and respect shown to my father. Thank you from the bottom of my heart.

Reply from Gabriela Smith, General Manager at Cliveden Manor Care Home - Avery Collection

We are very grateful that we were able to support your father with his care at Cliveden Manor, although he was with us only a short time, he was a nice gentleman. Thank you for your feedback, which is highly appreciated to receive.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L Y (Daughter of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Cliveden Manor Avery Collection for 20 months. She was so happy there. She loved the carers and staff and felt safe and well cared for. The staff are exceptional and could not have done more for Mum, professional, respectful and so very caring.
The whole atmosphere at Cliveden
Manor is just lovely, staff, music, flowers, and immaculately clean. Mum enjoyed the food and loved her home. A few weeks after she moved in, she said to me 'Don't worry I will never be lonely here'. We, as her family were given a warm welcome whenever we visited too. We were blessed she spent her last months in such a warm and safe place. I cannot speak highly enough. Thank you.

Reply from Gabriela Smith, General Manager at Cliveden Manor Care Home - Avery Collection

Thank you for your lovely feedback! We were privileged to look after your mother and she will be missed. Thank you for your wonderful gift to the staff- they love 'S's coffee'.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C R (Son of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care and support is excellent for my Mum. Mum enjoys the activities and the food.

Reply from Gabriela Smith, General Manager at Cliveden Manor Care Home - Avery Collection

Thank you for your feedback, we have the privilege to look after your mother.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R S (Resident) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Cliveden Manor for five months recuperating following two weeks in hospital with heart failure and a build-up of fluid in my body. I arrived by ambulance on 13th December 2023 and was welcomed by all of the management team and carers both friendly. Everyone at Cliveden Manor
has been very helpful and kind to me. By choice I have enjoyed excellent meals, gained weight, and have been happy here.

Reply from Gabriela Smith, General Manager at Cliveden Manor Care Home - Avery Collection

Thank you for your feedback, we were privileged to have you at Cliveden Manor and we are grateful that we were able to help when you needed us. We hope to see you again if you require any more stay.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A D (Daughter of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is a relatively new resident and was understandably very apprehensive and nervous about leaving her home. The team at Cliveden Manor couldn't have done more to help and support both Mum and myself throughout the whole process of moving. Mum is settling in really well; says that she feels safe, meeting
other residents, enjoying a lovely variety of meals and joining activities. It's such a pleasure to visit her in such a warm, comfortable and welcoming environment. A huge 'thank you' to all the staff for their care, kindness and friendly greetings.

Reply from Louise Palmer, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Thank you so much for your review to us here at Cliveden Manor, it is appreciated. We are very pleased and delighted that Mum has settled in so well and with such ease. We look forward to her enjoying everything we have here to offer. It is a lovely time of year to enjoy extended activities in our garden space and trips out as we approach Spring and indeed the Summer months.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G W (Son of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Clivenden for the last 2 years. During this time, I found all staff very helpful and provided is high level of care to my mother.
I found that if I had any issues or problems, they were resolved promptly with the best interests of my mother served.
I wouldn't hesitate to
recommend Cliveden Manor.

Reply from Louise Palmer, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Thank you for your review of us here at Cliveden Manor and the positive feedback, much appreciated. We shall share this information with all our members of staff.
We enjoyed having your mother here and hope that she is well.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Cliveden Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Cliveden Manor Care Home - Avery Collection is calculated as follows: ( (349 Excellents x 5) + (55 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 417 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cliveden Manor Care Home - Avery Collection is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (11)

Gabriela

Gabriela Smith

Job Title: General Manager

Joined: 2018

I originally come from Slovakia. I am half Slovak and half Hungarian. I moved to England in 2002.
I've worked in the care sector since 2005 and worked my way up through the ranks from Care Worker before becoming a Registered Manager in 2011. I studied Economics, Management, Marketing and Accountancy. I never thought I will end up in care, but I really enjoy it and maybe it has something to do with my mother who was a nurse in intensive care and later managed day centre. She always told me and my brother stories about her work. As a child I used to visited day centre she managed, and I enjoyed spending my time with elderly people from my childhood. It is rewarding to support people to continue to have a high quality of life.


I've worked in the care sector since 2005 and worked my way up through the ranks from Care Worker before becoming a Registered Manager in 2011.


I've worked for several care companies including private, social services and not-for-profit care homes and managed two domiciliary agencies. I hold Level 5 in Health and Social Care, Level 3 in Dementia Leadership, Level 3 in Palliative Care, Level 2 in Mental Health, and Level 2 in Nutrition and Health.


I worked at Esher Manor/Avery for 5 years and I transferred to Cliveden Manor/Avery in August 2023.


Karen

Karen Holmes

Job Title: Clinical Deputy Manager

Joined: 2024

I was born in Sunderland, however, my family emigrated to South Africa when I was a child, but I never forgot my roots and always knew I would return one day. I just didn’t know it would take me so long.


I completed my schooling and I enrolled into nursing. I qualified as a general Nurse, working a lot in the elderly people’s wards, after a few years I transferred to paediatrics and ultimately settled in the Critical care units.


In 1990 I continued my training by specialising in Medical and Surgical Critical care with a speciality in Cardio-thoracic nursing. During my nursing career, I worked my way up from a Staff Nurse to a Deputy Nursing Manager of a 240-bed private hospital.


I returned to England in August 2018 and obtained my NMC pin by starting as a pre-registered nurse, completing the required English test, Nursing test and OSCE. I was lucky to be working within the Adult Social care environment and was supported and mentored by my colleagues and obtained my PIN in November 2018.

Following my successful enrolment with the NMC I quickly worked my way up to becoming a Clinical Deputy Manager at a Care Home in London.


In 2022 I was chosen to be a Digital Champion for NCL, this role has allowed me to become involved in all the digital aspects of ASC and allowed me to share knowledge within our settings and obtain funding for the home to move from paper-based documents to digital technology. I am currently enrolled on the Level 5 Leadership and Management Programme and believe that together we can all achieve our goals.


On my days off I love spending time with my children and grandchildren, reading a good book or just taking walks.
I am very committed to ensuring that our residents are at the centre of all that we do and are treated with care, dignity, and respect. I am always willing to listen to their concerns, or just have a friendly chat.
I joined Cliveden Manor in March 2024.


Louise

Louise Palmer

Job Title: Client Liaison Manager

Joined: 2020

I joined Avery Health Care in 2020. Initially, I worked in Ascot Grange Home and I transferred to Cliveden Manor in August 2023.


I have been in sales for most of my career.


I worked with those who were requiring support in the property market and wishing to downsize which comes with personal involvement.


Having had to research a care home for my mother-in-law, I realised that the role of Customer Liaison Manager was one that I wished to pursue.

I thoroughly enjoy working in this environment, helping to support those looking for care or a lifestyle change for their family, it is rewarding to get to know the residents in such lovely surroundings and with the dedicated staff.


Sam

Sam Monk

Job Title: Business Administrator

I started my career as an administrator in a primary school in 2013, I moved to the care industry in 2018 and haven’t looked back since. Every day is different and I love the challenge it brings! Avery is a wonderful company to work for and I feel privileged to be given the opportunity to grow. Our values and ethos make the workplace a happy and thriving environment, which is something I hope to contribute to when recruiting for the home. In my role, I support Cliveden with finding the best team and making sure all our staff are happy and feel valued no matter what job they do. I hope the team feel they can approach me for anything, and my door is always open, even if I don’t know the answer to the question – I’ll always give it a go!


Nickisha

Nickisha Blake

Job Title: Nursing Care Manager

Joined: 2023

Nikisha joined Cliveden Manor Care Home as a nurse in March 2023 and she was promoted to Nursing Care Manager in January 2024.


Sarah

Sarah Knowles

Job Title: Dementia Care Manager

Joined: 2023

I joined Cliveden Manor as a Dementia Care Manager in September 2023.


I previously worked as the Registered Manager at a Residential Home in Oxfordshire.


I worked there for 10 years, working my way up from care assistant through various roles and I was in the role of manager for over 4 years.


I have worked in the elderly care sector since 2011 and I knew straight away that it was a career that I wanted to follow.


I particularly have a passion for working with those living with dementia and doing all I can to enrich their lives.
My mother-in-law was diagnosed with Alzheimer’s in 2009 and sadly passed away 6 years later. Helping to care for her made me realise that it was something that I wanted to do.


Cliveden Manor is a lovely home with a great reputation and I enjoy supporting my residents, family members and team members.


Toni

Toni Randall

Job Title: Residential Care Manager

Joined: 2017

I joined Cliveden Manor in August 2017.


I started as a care supervisor and I worked my way up to Residential Care Manager in August 2023. I manage the Assisting Living Department at Cliveden Manor and I support our General Manager and Deputy Manager with the management of the home.


I am driven by ensuring all our residents are delivered exceptional person-centred care, as the residents are my priority. As the Residential Care Manager I work alongside a fantastic and committed team of carers who are equally passionate about the care we provide.


Alfio

Alfio Fiumara

Job Title: Hospitality Manager

I have worked in the Hospitality Industry since 1979 within many different restaurant environments, delivering high standards of service. Cliveden Manor was my first experience in the care industry, I started here in 2018 and I haven’t looked back since! I find my role very enjoyable and rewarding. I like to meet different residents and listen to their comments and I endeavour to make sure myself and the team live up to their high expectations.


Sarah

Sarah Hunter

Job Title: Activities Manager

Having previously been accustomed to roles in the customer service and retail industry I joined the Signature family in Sept 2019. My knowledge and experience of community, charity and social events have been paramount to my objectives and ideas for our residents. I began my signature career as an Activities Assistant, achieving a Level 2 qualification in the principles of dementia care. I have now taken the role of Activities Supervisor supporting the activities team and working hard to introduce a wide range of fun activities and events to enhance the mental and physical well-being of the residents of Cliveden Manor. I am privileged to be part of an amazing team and to be able to work together to cultivate a stimulating and varied lifestyle for our residents.


Sharon

Sharon Carter

Job Title: Housekeeping Supervisor

I have been working as a Head Housekeeper since 2013, I previously worked for a privately owned conference centre and a 72-bedroom care home.


I joined Signature because it has a reputation for excellence, and I want to ensure Cliveden Manor lives up to this.


Emma

Emma Armstrong

Job Title: Restaurant Supervisor

I started as a Food & Beverage Assistant in 2015 and worked my way up to Restaurant Supervisor. Since then, I have been able to work with some amazing people, I’ve learnt so many new things and have created a lot of wonderful memories! My passion is ensuring the resident's needs are catered to and that they have a wonderful dining experience.


I see Cliveden Manor as a second home and feel very lucky to be amongst such a wonderful team.


Frequently Asked Questions about Cliveden Manor Care Home - Avery Collection

What types of Care is Cliveden Manor Care Home - Avery Collection registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cliveden Manor Care Home - Avery Collection provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Cliveden Manor Care Home - Avery Collection have?

There are 81 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Cliveden Manor Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cliveden Manor Care Home - Avery Collection to the centre of Marlow?

0.9 mile(s) as the crow flies, distance by road may be significantly further.