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Review from Keith D (Respite Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience

All the staff and facilities were first class. Staff caring and interested in the residents and always available to assist and always offering assistance even if not directly requested.
The facilities were clean and well-maintained. The service from the staff and management was first class The location

was good and the trips arranged for residents excellently done.

Reply from Louise Palmer, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Thank you very much indeed for your review, it really is appreciated and of course, we will share the feedback with all the staff members. It was a pleasure to have your father stay with us here at Cliveden Manor over the Christmas period and look forward to meeting him once again.

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Review from John R (Resident) assisted by family/friend published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience

My daughter and I looked at many care homes and decided on Cliveden Manor. I am very pleased with it - fantastic, I don't want to go home.

Reply from Louise Palmer, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

It was a pleasure to meet you and your daughter and show you around our lovely home at Cliveden Manor, I am delighted that you chose to come and live here as a permanent resident. Thank you for the positive feedback and we will continue to enjoy your company as much you enjoy ours.

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Review from J F (Son of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience

As a visitor it is a pleasant hotel-like experience as you enter the building, which remains throughout the communal areas and private rooms. Receptionists and staff were pleasant, helpful and friendly. Being able to visit the café and make drinks at any time is excellent. Outside place/areas for sitting

are excellent, as is the linear garden experience. Vehicle parking is an issue. Two things here: first, there weren't enough spaces and it's very tight in the underground parking. Second, there was a vehicle (car) parked outside the front with two wheels on the pavement. This isn't a one off situation, but has happened numerous times over my visits - more or less every time. Obviously if this is allowed you can't get past with a wheelchair.

Reply from Louise Palmer, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Thank you for taking the time to send this review and giving us some valuable feedback. I am delighted with your comments and pleased that you have let us know your thoughts and have so many positives about our lovely home here at Cliveden Manor. With regards to the parking situation in our underground car park, yes it sometimes can be difficult, we are a busy home with many visitors, I do hope you understand this. On the subject of parking on the kerb, I can advise that we will be addressing this. I do hope this helps and look forward to meeting you at some point here at Cliveden Manor.

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Review from D A (Husband of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience

My wife stayed here while I was away. She thoroughly enjoyed the experience. The room was first class and she got involved in a number of activities. She found the staff extremely kind and helpful and they made her stay so enjoyable. A special thanks to every one of the staff for their excellent care

and attention.

Reply from Gabriela Smith, General Manager at Cliveden Manor Care Home - Avery Collection

Thank you very much for your feedback, we are grateful that we were able to help. Hope you visit us again if there is any need for further respite.

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Review from Alex D (Son of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience

Thank you for looking after my mother. When I enter the reception and approach the welcoming desk there are too many objects on the desk. You can only just see the receptionist. I understand the raffle tickets, which will only be for a short time, but the 'review us' requests and staff recognition forms

dominate the desk. Perhaps put them out of the way, but put a little note asking if the customer would like to leave a review, then the receptionists can give them a form?

Reply from Louise Palmer, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

We are delighted to be looking after your mother here at Cliveden Manor. Thank you for your feedback regarding our reception area, we welcome everyone’s feedback and comments and we aim to ensure that we listen to everyone. Location of the box is accessible height for our residents. We value our team members and we are proud to share the nomination box with everyone who walks in to Cliveden Manor and to have direct access to this. Thank you.

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Review from S M (Daughter-in-law of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience

When my father-in-law moved into Willows, it was clear that he would be receiving top-class care. Before he moved in, we were concerned about the state of his health, but thanks to the fantastic care and attention he has received from all the staff, he has been living a fulfilling life. His carers took

the time to speak to our family to find out about his life and to get to know him well. The staff are so welcoming and friendly, always professional and attentive, and treat residents with dignity, respect and genuine affection. There are many activities organised, plenty of entertainment and trips to local attractions. The catering is excellent, and there is always a wide range of healthy meals on offer, along with regular tea and cake, which he will never say no to! All the staff at Cliveden Manor are delightful, but we would particularly like to thank the amazingly committed Willows staff for the incredible work they do to support our loved ones; it is truly appreciated.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Thank you so much for these phenomenally kind words. The team in Willows are totally dedicated to providing the best possible care for our residents, including your father-in-law. Thank you again for taking the time to submit this review. Kind regards.

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Review from Cornelius B (Grandson of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience

My grandmother moved into Cliveden Manor last summer. I really enjoy visiting her there because I see how happy she is and how well she is being cared for. She talks a lot about the people she has met there and the activities that she goes to. The staff are friendly and make you feel welcome.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Many thanks for this wonderful feedback. We are delighted that your grandmother is here at Cliveden Manor and enjoying her stay. It's so important that families and relatives feel welcomed and look forward to visiting. Thanks again. Kind regards.

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Review from Anne F (Daughter of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience

Mum moved into Cliveden Manor in September 2022. Moving into a care home was a huge change for Mum who had enjoyed living independently into her 93rd year. The team at Cliveden Manor ensured Mum was given appropriate support, care and reassurance as she adjusted to living in the care home community.

Mum is thriving in her new home, she has become very fond of the team who look after her. She enjoys the extensive activities daily and has made many new friends in her new 'village'.
Mum had a minor setback in January, unfortunately falling and breaking her wrist when she forgot to use her walking frame. After being discharged from hospital she returned to Cliveden Manor. The care and support that was provided to Mum was exceptional and is testament to her making a full recovery.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Thank you so much for taking the time to submit this review. It's an absolute pleasure for us to care for your Mum. She is a firmly established and much-loved member of the Cliveden community. Thanks again. Kind regards.

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Review from Shelagh C (Respite Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience

I spent three weeks at Cliveden Manor while recuperating from a hip replacement operation. For me, this was weeks 3, 4 and 5, when I was past the very early stage but still needed quite a lot of help.
I couldn't have made a better choice. The whole place with its lovely decor is a pleasure to be in.

I had a beautiful room with a separate bedroom, and I was even provided with a desk so that I could carry on my normal 'working from home' activity.
The staff were wonderful, immediately knowing me by name and constantly checking that all was well, in addition to providing whatever help I needed. They always called in to offer a choice of 'meal in your room' or 'in the dining room', and I noted that they kept a check to make sure that all residents had eaten. I was really impressed by how kind they were, not only to me but with a loving attitude to all of the very elderly people, who were helped into the dining room and coffee spaces.
Can wholeheartedly recommend.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Many thanks for submitting this detailed account of your experience at Cliveden Manor and for the wholehearted recommendation. I hope that you've now made a full recovery from the operation. It was lovely to meet you and welcome you to Cliveden. We wish you all the best for the future. Kind regards.

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Review from Anna C (Daughter of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience

We, as a family, have been really impressed with the genuine care the staff have given both Mum and Dad. Their patience and friendliness and compassion have been outstanding. I honestly can’t think of a negative thing to say. Just thank you to everyone there who creates such a happy and homely environment.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

It's been lovely for us to have helped your parents settle at Cliveden Manor. It's like they've been with us forever. Thanks for taking the time to submit this review and for highlighting the compassion and friendliness throughout the home. That's so kind. Best wishes.

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Review from T S (Respite Resident) assisted by family/friend published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience

I have been at Cliveden Manor for two weeks by way of researching a permanent home for my wife and I. We are reaching a point in our lives where we no longer want the burden of maintaining our own home and garden. Since being at Cliveden I have been thoroughly looked after and entertained. My research

is now complete. We will definitely be returning to Cliveden together, once our affairs are in order.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

We're delighted to hear that your stay at Cliveden Manor has been successful and that you are confident that you have found 'the one'. We can't wait to welcome you back! We thoroughly applaud the approach you have taken in making this lifestyle choice. Coming to Cliveden whilst you can both still enjoy all the facilities and activities the home has to offer is the best way to go. Look forward to seeing you and your wife again very soon. Best wishes.

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Review from Rebecca J (Daughter of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience

My mother moved into Cliveden Manor - to the Willows dementia wing - in February, and we've been overwhelmed with how brilliant the experience has been. From our very first meeting there to the day we moved Mum in, everybody at the home has been so supportive and helpful.
The home itself is beautiful,

and great care has been taken with the decor and all the facilities - from the library, coffee shop, bistro and spa - it's all lovely, homely and luxurious. The catering is of an incredibly high standard - my mum has diabetes, and they take great care to prepare suitable meals for her.
The best part of Cliveden Manor, however, is the team that works there. They put some much love and care into their jobs and into the residents. From the outset, Mum has been welcomed and cared for so well that the transition has been made much easier than we ever could have hoped. This care also extends to family; we equally feel supported through this difficult time.
Can't recommend it highly enough.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

This is such a lovely review! I genuinely believe it will provide reassurance to other families who are about to embark on a similar journey. Thank you so much for taking the time to send us your thoughts. The team in the Willows will be very touched, I'm sure. Thank you again.

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Review from Janet T (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience

Cliveden care home is a five-star care home. All staff are very professional and extremely helpful. Nothing is any problem. My mum has been a resident for nearly four years, up on the Willows and is looked after with so much care and dignity.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

It's lovely to hear that you are happy with the care and dignity shown towards your Mum; thank you for these kind words. Your Mum is a delight, and we are thrilled that she is part of the Willows family. Thanks again for taking the time to provide this feedback. Kind regards.

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Review from J S (Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience

Very helpful staff.
Day-to-day living is very comfortable, and the staff are very attentive.
Altogether a very excellent home.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Thank you so much for your wonderful feedback. We are delighted that you have joined us as a member of the Cliveden Manor family. Kind regards.

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Review from Nicky W (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience

Finding a suitable setting where both my parents could be together whilst having their individual needs met was difficult, however, we've found it at Cliveden Manor. From the first day, the staff have been exemplary. They are kind and compassionate and always take their thoughts and needs into account.

The high-level, well-trained staff know each resident well, and there is an overall feeling of a well-run top hotel rather than a care home. The rooms and decor are beautiful, and the on-site restaurant is absolutely fantastic. There is a very well organised activities programme that caters for all interests and hobbies. The staff always make us feel welcome and one of the family. We've seen a huge difference in my parents. The worry of looking after themselves, cooking, cleaning and coping with the demands of each day has lifted, and they can now relax and be looked after. I sleep well at night, knowing they are both safe and happy. I would recommend Cliveden Manor without hesitation.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

We're so grateful for your feedback; thank you for taking the time to submit it. It's heartwarming to see the difference in your parents since they've been at Cliveden Manor. The added bonus is the difference it's made to you and the family now that the worry is alleviated. Thanks again. Kind regards.

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Review from J F (Daughter of Resident) published on 6 April 2023
Submitted via Website • Report

Overall Experience

Having recently lost her husband and life partner, and Mum entered Signature at Cliveden Manor in a very low place. She was very, very sad and grieving. She took out that loneliness and despondency on everyone who tried to help her.
Undeterred, the well-trained, multi-disciplinary team worked seamlessly

together to love and care for Mum. Despite her brushing them off at best or being rather rude at worst, the caring staff ensured she kept her dignity and made her own decisions. Slowly, over several months, through daily ups and downs, progress was made. Today Mum had her hair done and went down to the restaurant to show off her new look, something completely impossible to imagine a few months ago.
The care didn’t stop with Mum; her grief and the need for admission were traumatic for our whole family. I will always be humbled by the support and understanding extended to my entire family.
Words aren’t quite enough, but thank you, everyone, at ‘the Manor’.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

It's so wonderfully kind of you to put this down in writing. Thank you for this very touching and honest account of your Mum's time at Cliveden Manor. We will continue to support and care for your Mum during what has been a very difficult bereavement for you all. Thanks again for speaking so highly of the compassion shown by our staff. Kind regards.

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Review from G B (Daughter of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience

Extremely happy with Mum's care at Cliveden Manor. Mum has settled in really well to her new home. She enjoys the activities and entertainment and meeting new friends. The staff are very welcoming, helpful and friendly.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

It's a pleasure to have your Mum as part of the Cliveden Manor community. She's a regular participant in a lot of the activities that take place, and that's lovely to see. Thank you so much for taking the time to complete this review. Kind regards.

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Review from P S (Friend of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience

My friend came to Cliveden Manor for rehab, and the provision has been outstanding. It is the "little things" and small touches that have made the difference. I have seen how happy she has been. All interactions with staff have been positive and professional, and there is always a calm and warm atmosphere.

Would definitely recommend it.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Many thanks for taking the time to submit this review. It's really helpful for other families and prospective residents to hear accounts like this, particularly when describing the 'little things' and the warm atmosphere within the home. It's been a joy having your friend as a member of the Cliveden Manor community. Thanks again. Kind regards.

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Review from Caroline D (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

Both my parents have been residents at Cliveden Manor for several years, however, my mother sadly passed away there last August. Since then it feels as though my father has been wrapped in love and compassion by the beautiful staff in the Willows. They have made sure that the loss of his wife has not

prevented him from living his (albeit restricted) life to the full. There is an amazing core group of consistent Willows staff whose care for my father is truly inspirational. I have really got to know many of them over the last few years and the support they gave me and my sister when my mother passed was truly over and above what we could have expected.
Whenever I arrive to visit my father I feel as though I'm going around to a friend's house, such is the cheery welcome I receive from everyone. All of his medical, physical and emotional needs are met with true professionalism and warmth and he would be a lost soul if he wasn't there.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Thank you so much for this truly heartwarming account of your and your sister's experience at Cliveden Manor. The care team in the Willows are totally dedicated to supporting our residents and their families, particularly through bereavement. They will be incredibly grateful for this review. Thank you

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Review from S B (Daughter of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience

We knew of Cliveden from other relatives cared for there, so had no hesitation in asking for a convalescent place when Mum broke her hip. Despite changing medical needs, Cliveden clinical and care staff accommodated what was needed. Mum has now decided to stay, as she appreciates the care and activities,

and managers have been accommodating in arranging for her own furniture, pictures and ornaments in a room she likes the location of. A few teething problems were efficiently dealt with. Cliveden has gone beyond the excellent hotel, caring and medical support to arrange many interesting activities, including accommodating specific cultural and religious preferences, e.g. a family meal in the private dining room for a festival and arranging a special baking activity for festival food. While the transition has been difficult for all, as Mum would have preferred to return home, she realises the benefits of Cliveden, and we are reassured she is well cared for by knowledgable, caring, professional staff.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Thank you so much for submitting this review. We are thrilled that Cliveden Manor has lived up to the expectation and that your Mum is now a permanent member of our community. Making the move into a care home can be very daunting, so we put every effort into making the transition as smooth as it possibly can be. It's really important to us that we respond to individual preferences, particularly involving someone's heritage and faith. It's our pleasure to be able to do this for your Mum. Thanks again for this insight into life at Cliveden Manor. Kind regards.

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Meet the Team (11)

Gabriela Smith

Job Title: General Manager

Joined: 2018

I originally come from Slovakia. I am half Slovak and half Hungarian. I moved to England in 2002.
I've worked in the care sector since 2005 and worked my way up through the ranks from Care Worker before becoming a Registered Manager in 2011. I studied Economics, Management, Marketing and Accountancy. I never thought I will end up in care, but I really enjoy it and maybe it has something to do with my mother who was a nurse in intensive care and later managed day centre. She always told me and my brother stories about her work. As a child I used to visited day centre she managed, and I enjoyed spending my time with elderly people from my childhood. It is rewarding to support people to continue to have a high quality of life.

I've worked in the care sector since 2005 and worked my way up through the ranks from Care Worker before becoming a Registered Manager in 2011.

I've worked for several care companies including private, social services and not-for-profit care homes and managed two domiciliary agencies. I hold Level 5 in Health and Social Care, Level 3 in Dementia Leadership, Level 3 in Palliative Care, Level 2 in Mental Health, and Level 2 in Nutrition and Health.

I worked at Esher Manor/Avery for 5 years and I transferred to Cliveden Manor/Avery in August 2023.

Karen Holmes

Job Title: Clinical Deputy Manager

Joined: 2024

I was born in Sunderland, however, my family emigrated to South Africa when I was a child, but I never forgot my roots and always knew I would return one day. I just didn’t know it would take me so long.

I completed my schooling and I enrolled into nursing. I qualified as a general Nurse, working a lot in the elderly people’s wards, after a few years I transferred to paediatrics and ultimately settled in the Critical care units.

In 1990 I continued my training by specialising in Medical and Surgical Critical care with a speciality in Cardio-thoracic nursing. During my nursing career, I worked my way up from a Staff Nurse to a Deputy Nursing Manager of a 240-bed private hospital.

I returned to England in August 2018 and obtained my NMC pin by starting as a pre-registered nurse, completing the required English test, Nursing test and OSCE. I was lucky to be working within the Adult Social care environment and was supported and mentored by my colleagues and obtained my PIN in November 2018.

Following my successful enrolment with the NMC I quickly worked my way up to becoming a Clinical Deputy Manager at a Care Home in London.

In 2022 I was chosen to be a Digital Champion for NCL, this role has allowed me to become involved in all the digital aspects of ASC and allowed me to share knowledge within our settings and obtain funding for the home to move from paper-based documents to digital technology. I am currently enrolled on the Level 5 Leadership and Management Programme and believe that together we can all achieve our goals.

On my days off I love spending time with my children and grandchildren, reading a good book or just taking walks.
I am very committed to ensuring that our residents are at the centre of all that we do and are treated with care, dignity, and respect. I am always willing to listen to their concerns, or just have a friendly chat.
I joined Cliveden Manor in March 2024.

Louise Palmer

Job Title: Client Liaison Manager

Joined: 2020

I joined Avery Health Care in 2020. Initially, I worked in Ascot Grange Home and I transferred to Cliveden Manor in August 2023.

I have been in sales for most of my career.

I worked with those who were requiring support in the property market and wishing to downsize which comes with personal involvement.

Having had to research a care home for my mother-in-law, I realised that the role of Customer Liaison Manager was one that I wished to pursue.

I thoroughly enjoy working in this environment, helping to support those looking for care or a lifestyle change for their family, it is rewarding to get to know the residents in such lovely surroundings and with the dedicated staff.

Sam Monk

Job Title: Business Administrator

I started my career as an administrator in a primary school in 2013, I moved to the care industry in 2018 and haven’t looked back since. Every day is different and I love the challenge it brings! Avery is a wonderful company to work for and I feel privileged to be given the opportunity to grow. Our values and ethos make the workplace a happy and thriving environment, which is something I hope to contribute to when recruiting for the home. In my role, I support Cliveden with finding the best team and making sure all our staff are happy and feel valued no matter what job they do. I hope the team feel they can approach me for anything, and my door is always open, even if I don’t know the answer to the question – I’ll always give it a go!

Nickisha Blake

Job Title: Nursing Care Manager

Joined: 2023

Nikisha joined Cliveden Manor Care Home as a nurse in March 2023 and she was promoted to Nursing Care Manager in January 2024.

Sarah Knowles

Job Title: Dementia Care Manager

Joined: 2023

I joined Cliveden Manor as a Dementia Care Manager in September 2023.

I previously worked as the Registered Manager at a Residential Home in Oxfordshire.

I worked there for 10 years, working my way up from care assistant through various roles and I was in the role of manager for over 4 years.

I have worked in the elderly care sector since 2011 and I knew straight away that it was a career that I wanted to follow.

I particularly have a passion for working with those living with dementia and doing all I can to enrich their lives.
My mother-in-law was diagnosed with Alzheimer’s in 2009 and sadly passed away 6 years later. Helping to care for her made me realise that it was something that I wanted to do.

Cliveden Manor is a lovely home with a great reputation and I enjoy supporting my residents, family members and team members.

Toni Randall

Job Title: Residential Care Manager

Joined: 2017

I joined Cliveden Manor in August 2017.

I started as a care supervisor and I worked my way up to Residential Care Manager in August 2023. I manage the Assisting Living Department at Cliveden Manor and I support our General Manager and Deputy Manager with the management of the home.

I am driven by ensuring all our residents are delivered exceptional person-centred care, as the residents are my priority. As the Residential Care Manager I work alongside a fantastic and committed team of carers who are equally passionate about the care we provide.

Alfio Fiumara

Job Title: Hospitality Manager

I have worked in the Hospitality Industry since 1979 within many different restaurant environments, delivering high standards of service. Cliveden Manor was my first experience in the care industry, I started here in 2018 and I haven’t looked back since! I find my role very enjoyable and rewarding. I like to meet different residents and listen to their comments and I endeavour to make sure myself and the team live up to their high expectations.

Sarah Hunter

Job Title: Activities Manager

Having previously been accustomed to roles in the customer service and retail industry I joined the Signature family in Sept 2019. My knowledge and experience of community, charity and social events have been paramount to my objectives and ideas for our residents. I began my signature career as an Activities Assistant, achieving a Level 2 qualification in the principles of dementia care. I have now taken the role of Activities Supervisor supporting the activities team and working hard to introduce a wide range of fun activities and events to enhance the mental and physical well-being of the residents of Cliveden Manor. I am privileged to be part of an amazing team and to be able to work together to cultivate a stimulating and varied lifestyle for our residents.

Sharon Carter

Job Title: Housekeeping Supervisor

I have been working as a Head Housekeeper since 2013, I previously worked for a privately owned conference centre and a 72-bedroom care home.

I joined Signature because it has a reputation for excellence, and I want to ensure Cliveden Manor lives up to this.

Emma Armstrong

Job Title: Restaurant Supervisor

I started as a Food & Beverage Assistant in 2015 and worked my way up to Restaurant Supervisor. Since then, I have been able to work with some amazing people, I’ve learnt so many new things and have created a lot of wonderful memories! My passion is ensuring the resident's needs are catered to and that they have a wonderful dining experience.

I see Cliveden Manor as a second home and feel very lucky to be amongst such a wonderful team.

Cliveden Manor Care Home - Avery Collection

Care Provided by Cliveden Manor Care Home - Avery Collection

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