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Review from J W (Daughter of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience

It was such a relief to know Mum was somewhere where she had extra help with medicines and nursing care. She enjoyed the activities and the entertainment and made new friends even in her mid-nineties.
The dining room always looked welcoming, with crisp white tablecloths and flowers, and she enjoyed

the food.
Her apartment was nicely decorated, and the maintenance people responded quickly to any requests re-putting up pictures or checking her remote control.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Sincere thanks for submitting this review at a time when I know you have other priorities to attend to. Your Mum was a beloved member of the community at Cliveden and will be much missed. Thank you again. Best wishes.

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Review from David B (Son of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience

My father moved to Signature Cliveden Manor in April 2022. He is a frail man who does not like change. However, after a period of settling in, he is safe, warm and well cared for, by a patient and understanding team. All members of the staff at Cliveden are open and available to answer our questions,

and concerns and consider our requests. They are also willing to flex to his needs - including his desire to eat in his room rather than in the restaurant. The facilities at Cliveden are first-class - with an array of activities that I only wish Dad would embrace more. He is missing out by not joining in, but the team understand that Dad is content doing his own thing and after a period of cajoling, has recognised that his being happy in what he does is a success. To the manager and all the team - thank you.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Many thanks for submitting this really helpful and insightful account. Our aim at Cliveden Manor is to respect a resident's individual preferences. Person-centred care is very much at the heart of everything we try to do at Signature. Your father's situation is a prime example of this and we are always happy to support him with his choices. It is a pleasure to have him as part of our community. Thanks again for taking the time to complete a review. Kind regards, Jan

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Review from Margaret F (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience

A very welcoming and warm environment. All the staff seem to genuinely care about the residents and their needs. It's rare to walk past anyone who doesn't greet you and my dad is always spoken to by name, despite there being many residents and a large and enthusiastic support team. An exceptional home,

in my experience, for the diverse range of activities that are on offer. My dad has been far and wide in the area, as well as being engaged in activities within the home. He can be rather withdrawn but gentle encouragement has seen him try out surprising experiences. Having lost his wife, my mother, over 6 years ago, Dad had always asserted that a care home would not be for him. It is a testament to this one that he trialled it and stayed! It's a pleasure to go there and visit my dad.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Thank you for this wonderfully informative summary of your father's experience since being at Cliveden Manor. I hope other families will find your account useful. It means the world to us as a team to see new residents embrace the opportunities within the home - it's incredibly heartwarming. That said, life at Cliveden Manor is 100% about choice. Residents can choose to join in as little or as much as they wish. Thank you again for taking the time to submit this fabulous review. It's much appreciated.

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Review from J J (Daughter of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience

Excellent service and brilliant communication when organising my mum's stay in Signature Cliveden Manor Care Home. Very friendly staff and always greeted with a smile and very polite.
Great activities organised each day/week.
Wonderful facilities within the home and the apartment is a nice size

too.
Would certainly recommend.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Sincere thanks for this fabulous review. Your mum is a remarkable lady and has made good friends within Cliveden Manor. It's a pleasure to have her with us. Kind regards, Jan.

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Review from Jessica C (Power of Attorney of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience

My friend moved into Cliveden Manor at the end of November 2022 due to a decline in his memory and the loss of ability to manage some household tasks like cooking. Living at Cliveden has taken all the anxiety away for him and for his friends, as he is fed by the excellent restaurant, has his laundry

managed for him, and doesn't have to manage his bills or other household admin, everything is included. This means so much to his friends, who have been his support network. The staff seem wonderfully caring and are always available to answer my questions (my friend is not a reliable narrator!). They do their best to encourage my friend to join in the activities, but that isn't really his thing, so he is missing out on that aspect of life at Cliveden. Ultimately, I trust that my friend is in safe hands and is comfortable and as content as possible in the circumstances. I am grateful too that he will not have to move again when the dementia worsens and can transition to Willows.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Thank you so much for this review. It's really helpful to understand how the experience has been from the perspective of friends and family. Your friend has settled well and is a pleasure to have as part of the Cliveden community. Thank you again. Kind regards.

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Review from D K (Son of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience

It is always a pleasure to go to Cliveden Manor. The staff are always very helpful and friendly. My mother has gone back to her old self since arriving and enjoys her lovely room, wonderful meals, activities and interaction with staff and other residents very much.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

It is so heartwarming to hear that your mother has found herself again and is enjoying life at Cliveden Manor. She's an established member of the community now, and we are absolutely delighted to have her with us. Thanks for taking the time to share this feedback.

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Review from Jane R (Respite Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience

Due to an unfortunate accident just before Christmas, I found myself with a badly broken leg. My husband, who is 77 years old, did his best to care for me at home, but we quickly came to the conclusion that we both needed time to recover once I was discharged from the hospital post-operation.
Cliveden

Manor did their utmost to accommodate a two-week respite package at very short notice. The staff were excellent - very professional and friendly. I felt incredibly well looked after. The stay in the home gave me the time and space I needed to regain my strength and confidence, and at the same time, my husband could relax knowing I was being well taken care of. I would not hesitate to recommend Cliveden Manor.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Thank you so much for the recommendation. That means an awful lot. Sending you and your husband best wishes. Kind regards.

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Review from J B (Son of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience

My dad came to Cliveden Manor for respite care in December. He felt welcome from the start and found his routine. Our aim was to eventually move him nearer to us long term. He has genuinely enjoyed the company and activities. He is a social chap and has found the environment excellent and the facilities

second to none. I would recommend Cliveden Manor to anyone seeking a happy, secure and welcoming place for their loved ones. I now feel Dad is in the best place and well looked after.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

It's been our pleasure to welcome your father to Cliveden Manor. He has settled into the community very quickly - making friends and enjoying the activities and excursions on offer. Thank you so much for taking the time to submit a review. Kind regards.

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Review from Daniel T (Son of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience

The team at Cliveden Manor have done a fantastic job looking after my dad and finding solutions in challenging circumstances. It's great to have my mind put at ease knowing he's so well looked after.
Thank you to the manager and team.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Many thanks for your kind words Daniel. I'll make sure that the team are aware. Your father is now firmly established as part of the Cliveden family. It's a pleasure to be able to care for him. Kind regards, Jan.

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Review from Gregg F (Son of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience

We visited Cliveden House with a view to taking one of the De-Lux 1-bedroom apartments for our mother. Cliveden Manor is a beautiful purpose-built residential home with all the facilities anyone could possibly want. The manager was very helpful and accommodating and went above and beyond to assist us

with our decision-making. Every team member we met was very polite and friendly. I would recommend Cliveden House to anyone looking to find a place for their loved ones.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Thank you for taking the time to submit a review. It was an absolute pleasure to meet you and your family. Kind regards.

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Review from S B (Daughter of Resident) published on 23 November 2022
Submitted via Website • Report

Overall Experience

Our father moved into Cliveden Manor in September after breaking his hip during a fall. He chose the home himself as a friend of his from his road had enjoyed being there. He has a lovely, light and airy room, with a view over the garden and bird feeders which attract some of the birds we all enjoy

watching, such as blue tits and coal tits. It has been great for him to have physiotherapy on hand, and it has hugely helped with his rehabilitation. Everyone at Cliveden has been very kind to him, and he has been encouraged to join in with some of the activities, which he was at first reluctant to do, such as the art class. He now loves going along to this and having his work displayed in reception. Covid had made him less sociable than he used to be, but he is now walking to the dining room with his rollator and usually sitting with others and chatting a bit. We hope that he will do more of this over time. We would certainly recommend Cliveden to potential residents.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Many thanks for taking the time to submit this review. We're very proud of the variety of activities that are available at Cliveden. It's lovely to hear how something like the art class has had such a positive effect. It's an absolute pleasure to have your father as part of the community. Kind regards.

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Review from Clare D (Daughter of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience

We would like to thank all the staff at Cliveden Manor for helping our mother settle in so quickly since moving there at the end of August. We have been impressed with how helpful all the staff are, even down to helping us move in her furniture! There is a good range of activities that she is enjoying,

and not having to cook or do her own laundry is a big bonus. Although our mother does not currently require the care package, it is reassuring for us all that she is in a safe environment and that care is available as and when she needs it. Her local friends enjoy meeting her at Cliveden Manor so she can maintain her social life as well.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

It's an absolute pleasure to have your mother with us at Cliveden Manor. Thank you so much for taking the time to submit a review. Kind regards.

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Review from C J (Daughter of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience

My mother has been a resident at Cliveden Manor since January 2022 in the assisted living part of the home. Mum originally came for respite-type care as she had badly broken her ankle and was unable to walk. She has recently moved to "The Willows", the specialist dementia area. My father still lives

in his home and visits my mum/his wife most days. We chose this care home primarily due to its close proximity to both our homes and also because the home offered a range of services so we could future-proof Mum's care as her dementia progressed. Although there have been a few bumps in the road, overall, these have been managed quickly and effectively. Overall, the staff are extremely warm and caring and have made the effort to get to know my mum. The rooms are nicely appointed and spacious. The home has been so welcoming and kind to my father. They almost treat him like he is a resident too, and ensure that they spend quality time together whenever they can. We are extremely grateful.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Many thanks for these lovely words. Your parents make a truly wonderful couple. Kind regards.

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Review from Zoe S (Granddaughter of Resident) published on 6 October 2022
Submitted via Website • Report

Overall Experience

My grandmother moved into Cliveden Manor just over two months ago after a six-week stay in Hospital. She was apprehensive and nervous about moving and leaving her own home, it was a huge change for her, but she has settled in so well. From the moment we made the enquiry, through to her moving in, and

even up to today, my family have felt supported. Nan has thrown herself into life at Cliveden and really feels part of the community. She enjoys the activities and entertainment, but most of all, she is enjoying the companionship of others. The staff are great with my nan and have really made her feel at home.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Thank you so much, Zoe, for sharing your and your Nan's experience at Cliveden Manor. She's a very valued member of the Cliveden family. Best wishes.

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Review from Janet L (Relative of Resident) published on 26 August 2022
Submitted via Website • Report

Overall Experience

My great aunt moved into Cliveden Manor last May following a fall and a short stay in hospital. We chose the home as the building and rooms are very nice, and all the staff were very friendly and efficient. I can honestly say the care my 96-year-old aunt has received has been amazing and exceeded my

expectations. She is so happy there - her health has improved, and she has said on several occasions she wishes she had moved there sooner! I would highly recommend the care home.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Many thanks for taking the time to submit this review, Janet. Your great aunt is a delight - it's like she's been here forever! We're so pleased that you have the peace of mind that she is happy and well cared for.

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Review from S S (Friend of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience

Very warm welcome when we visited this afternoon. Outstanding rooms, clean and tidy. But most of all, very kind and caring staff. Well done all, keep up the good work; looking forward to seeing you all again very soon.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Thank you so much for taking the time to submit such a complimentary review. We look forward to seeing you again soon. Best wishes, Jan

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Review from Coral H (Daughter of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience

My mother moved in to Clivedon last month after being in hospital for 7 weeks and going home no longer being an option due to health reasons and needing nursing care. Her room is lovely and after adding some personal items from home is now very much her own space and she is very comfortable. The staff

are all welcoming and kind, very quick to respond to any queries or requests. The food is very good and after the long stay in hospital it is great to see mum regaining her appetite and looking forward to meal times. She has enjoyed the entertainment and the nail pampering, also being able to visit the on-site hair salon weekly is lovely. She has quickly made friends with other residents and is now feeling very settled. We visit her often but it is great to know that she is safe and well cared for at all times and also that she is happy and enjoying life.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Thank you so much for this review. That's really kind Coral. Your mother has settled into Cliveden Manor in no time at all. It's lovely to see that she has become a much-loved member of the community so quickly.

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Review from Sharon G (Daughter of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience

Mum has been with Cliveden in dementia wing - The Willows - for 2 years and we are sadly having to move her for purely practical reasons.
The whole family has been treated exceptionally well at all times and I cannot flaw the professionalism and kind, caring approach all staff have shown to mum at

all times.
Mum had to go in alone, due to the first lockdown, and the staff were so patient and kind to her and all her family.
I have since been able to visit many times and have found nothing short of a fantastic professional attitude from everyone- carers, reception, management etc - along with an emotionally intelligent approach by all the staff.
Everyone has been happy to help out at all times, and carers have always shown a warm, sunny nature with nothing being too much trouble.
The food served is nutritious and activities put on diverse and fun. I will always remember Mum dancing to old favourites with the young, talented dancer who comes to help brighten resident days!

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Thank you so much for these super kind words. We are going to miss your mum so much. She is an integral part of the Willows community and we wish her all the very best for the future. Please stay in touch! Kind regards, Jan

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Review from R H (Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience

I have been in the care home for a fortnight and find the staff and residents friendly, making a happy atmosphere. I find my apartment very comfortable and beautiful. The service is excellent, and the meals are wonderful and very enjoyable. The apartment is kept very clean and hovered frequently. The

bed linen and duvets are changed every week, which is nice. I think it is wonderful having the activities each day and the advantage of having a hair salon which is very helpful indeed.

Reply from Signature at Cliveden Manor, Customer Team at Cliveden Manor Care Home - Avery Collection

We are so glad to hear about your positive experience of Signature at Cliveden Manor and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.
Thank you for taking the time to share your experience of Signature at Cliveden Manor. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference in our residents' and their families' lives.

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Review from Patricia R (Goddaughter of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience

The team at Cliveden Manor were very helpful in arranging for our godmother to be admitted with good advice and guidance. We were really stepping into the unknown and very much appreciated the suggestions made and all the help and support.
The home is very impressive, with lovely rooms, spotlessly

clean, and our godmother appreciates the food very much. We had a very nice birthday coffee morning and were very touched by the thoughtful gift the home gave our godmother. All the staff are friendly and approachable. We have faced some challenges due to our godmother's health, but they have dealt with it really well. In her words, she is 'not a joiner', so is perhaps missing out on an impressive range of activities, but she is safe and comfortable, and above all, near her family, and we are always warmly welcomed when we visit.
Of course, there are minor niggles as with anything new, but we find the communication easy with the team, and they are very quick to respond.

Reply from Signature at Cliveden, Customer Team at Cliveden Manor Care Home - Avery Collection

We are so glad to hear about your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.
Thank you for taking the time to share your experience of Signature at Cliveden Manor; your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference in our resident's and their families' lives.

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Meet the Team (11)

Gabriela Smith

Job Title: General Manager

Joined: 2018

I originally come from Slovakia. I am half Slovak and half Hungarian. I moved to England in 2002.
I've worked in the care sector since 2005 and worked my way up through the ranks from Care Worker before becoming a Registered Manager in 2011. I studied Economics, Management, Marketing and Accountancy. I never thought I will end up in care, but I really enjoy it and maybe it has something to do with my mother who was a nurse in intensive care and later managed day centre. She always told me and my brother stories about her work. As a child I used to visited day centre she managed, and I enjoyed spending my time with elderly people from my childhood. It is rewarding to support people to continue to have a high quality of life.

I've worked in the care sector since 2005 and worked my way up through the ranks from Care Worker before becoming a Registered Manager in 2011.

I've worked for several care companies including private, social services and not-for-profit care homes and managed two domiciliary agencies. I hold Level 5 in Health and Social Care, Level 3 in Dementia Leadership, Level 3 in Palliative Care, Level 2 in Mental Health, and Level 2 in Nutrition and Health.

I worked at Esher Manor/Avery for 5 years and I transferred to Cliveden Manor/Avery in August 2023.

Karen Holmes

Job Title: Clinical Deputy Manager

Joined: 2024

I was born in Sunderland, however, my family emigrated to South Africa when I was a child, but I never forgot my roots and always knew I would return one day. I just didn’t know it would take me so long.

I completed my schooling and I enrolled into nursing. I qualified as a general Nurse, working a lot in the elderly people’s wards, after a few years I transferred to paediatrics and ultimately settled in the Critical care units.

In 1990 I continued my training by specialising in Medical and Surgical Critical care with a speciality in Cardio-thoracic nursing. During my nursing career, I worked my way up from a Staff Nurse to a Deputy Nursing Manager of a 240-bed private hospital.

I returned to England in August 2018 and obtained my NMC pin by starting as a pre-registered nurse, completing the required English test, Nursing test and OSCE. I was lucky to be working within the Adult Social care environment and was supported and mentored by my colleagues and obtained my PIN in November 2018.

Following my successful enrolment with the NMC I quickly worked my way up to becoming a Clinical Deputy Manager at a Care Home in London.

In 2022 I was chosen to be a Digital Champion for NCL, this role has allowed me to become involved in all the digital aspects of ASC and allowed me to share knowledge within our settings and obtain funding for the home to move from paper-based documents to digital technology. I am currently enrolled on the Level 5 Leadership and Management Programme and believe that together we can all achieve our goals.

On my days off I love spending time with my children and grandchildren, reading a good book or just taking walks.
I am very committed to ensuring that our residents are at the centre of all that we do and are treated with care, dignity, and respect. I am always willing to listen to their concerns, or just have a friendly chat.
I joined Cliveden Manor in March 2024.

Louise Palmer

Job Title: Client Liaison Manager

Joined: 2020

I joined Avery Health Care in 2020. Initially, I worked in Ascot Grange Home and I transferred to Cliveden Manor in August 2023.

I have been in sales for most of my career.

I worked with those who were requiring support in the property market and wishing to downsize which comes with personal involvement.

Having had to research a care home for my mother-in-law, I realised that the role of Customer Liaison Manager was one that I wished to pursue.

I thoroughly enjoy working in this environment, helping to support those looking for care or a lifestyle change for their family, it is rewarding to get to know the residents in such lovely surroundings and with the dedicated staff.

Sam Monk

Job Title: Business Administrator

I started my career as an administrator in a primary school in 2013, I moved to the care industry in 2018 and haven’t looked back since. Every day is different and I love the challenge it brings! Avery is a wonderful company to work for and I feel privileged to be given the opportunity to grow. Our values and ethos make the workplace a happy and thriving environment, which is something I hope to contribute to when recruiting for the home. In my role, I support Cliveden with finding the best team and making sure all our staff are happy and feel valued no matter what job they do. I hope the team feel they can approach me for anything, and my door is always open, even if I don’t know the answer to the question – I’ll always give it a go!

Nickisha Blake

Job Title: Nursing Care Manager

Joined: 2023

Nikisha joined Cliveden Manor Care Home as a nurse in March 2023 and she was promoted to Nursing Care Manager in January 2024.

Sarah Knowles

Job Title: Dementia Care Manager

Joined: 2023

I joined Cliveden Manor as a Dementia Care Manager in September 2023.

I previously worked as the Registered Manager at a Residential Home in Oxfordshire.

I worked there for 10 years, working my way up from care assistant through various roles and I was in the role of manager for over 4 years.

I have worked in the elderly care sector since 2011 and I knew straight away that it was a career that I wanted to follow.

I particularly have a passion for working with those living with dementia and doing all I can to enrich their lives.
My mother-in-law was diagnosed with Alzheimer’s in 2009 and sadly passed away 6 years later. Helping to care for her made me realise that it was something that I wanted to do.

Cliveden Manor is a lovely home with a great reputation and I enjoy supporting my residents, family members and team members.

Toni Randall

Job Title: Residential Care Manager

Joined: 2017

I joined Cliveden Manor in August 2017.

I started as a care supervisor and I worked my way up to Residential Care Manager in August 2023. I manage the Assisting Living Department at Cliveden Manor and I support our General Manager and Deputy Manager with the management of the home.

I am driven by ensuring all our residents are delivered exceptional person-centred care, as the residents are my priority. As the Residential Care Manager I work alongside a fantastic and committed team of carers who are equally passionate about the care we provide.

Alfio Fiumara

Job Title: Hospitality Manager

I have worked in the Hospitality Industry since 1979 within many different restaurant environments, delivering high standards of service. Cliveden Manor was my first experience in the care industry, I started here in 2018 and I haven’t looked back since! I find my role very enjoyable and rewarding. I like to meet different residents and listen to their comments and I endeavour to make sure myself and the team live up to their high expectations.

Sarah Hunter

Job Title: Activities Manager

Having previously been accustomed to roles in the customer service and retail industry I joined the Signature family in Sept 2019. My knowledge and experience of community, charity and social events have been paramount to my objectives and ideas for our residents. I began my signature career as an Activities Assistant, achieving a Level 2 qualification in the principles of dementia care. I have now taken the role of Activities Supervisor supporting the activities team and working hard to introduce a wide range of fun activities and events to enhance the mental and physical well-being of the residents of Cliveden Manor. I am privileged to be part of an amazing team and to be able to work together to cultivate a stimulating and varied lifestyle for our residents.

Sharon Carter

Job Title: Housekeeping Supervisor

I have been working as a Head Housekeeper since 2013, I previously worked for a privately owned conference centre and a 72-bedroom care home.

I joined Signature because it has a reputation for excellence, and I want to ensure Cliveden Manor lives up to this.

Emma Armstrong

Job Title: Restaurant Supervisor

I started as a Food & Beverage Assistant in 2015 and worked my way up to Restaurant Supervisor. Since then, I have been able to work with some amazing people, I’ve learnt so many new things and have created a lot of wonderful memories! My passion is ensuring the resident's needs are catered to and that they have a wonderful dining experience.

I see Cliveden Manor as a second home and feel very lucky to be amongst such a wonderful team.

Cliveden Manor Care Home - Avery Collection

Care Provided by Cliveden Manor Care Home - Avery Collection

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