Cliveden Manor Care Home - Avery Collection

210 Little Marlow Road, Marlow SL7 1HX

9.8 155 Reviews

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Bar/Café

Gardens

Lift

Minibus or other transport

Near Public Transport

Own Furniture if required

Pet Friendly (or by arrangement)

Phone Point in own room

Residents Internet Access

Residents Kitchenette

Television point in own room

Wheelchair Access

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Review from Anne P (Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience

Everyone is very kind and friendly. I love my room and enjoy meeting other people on social occasions.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Many thanks for the kind feedback. I'm so pleased that we were able to offer you a different room and to meet your changing requirements. The new room suits you perfectly.
Kind regards.

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Review from Jeannie R (Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience

I have found the carers have been extremely helpful, have sometimes gone out of their way for me.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Thank you for your complimentary review. It was a pleasure to have you stay with us. I do hope we can help you again in the future. Kind regards.

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Review from Elizabeth G (Resident) published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience

I have been very pleased and grateful for the care and assistance I have received since residing at Signature Cliveden Manor. I would recommend it to anyone needing help with recovery.

Reply from Jan Marples, Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Many thanks for your kind feedback. I'm so pleased that you enjoyed your short stay at Cliveden Manor. It was a pleasure to help you during your recovery. Please do get in touch again if we can help at any time in the future. Best wishes.

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Review from S G (Husband of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience

I find the facilities, staff, management and procedures to be good to excellent, and I feel confident that my wife is in good hands. The recent care quality communion grade of "good" is in line with my observations. Staff and management are reasonable readily available for the inevitable day-to-day

queries and issues that come up. I recommend Cliveden Manor with no reservations.

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Review from CB (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience

My mother has been a resident at Cliveden Manor for nearly five years. It was not an easy decision for her to move to a care home but both she and I are very glad that she chose Cliveden Manor. The care staff are unfailingly professional, friendly, and genuinely caring in all that they do. This

has never been more important than during the pandemic. When no family could visit, and lockdown restrictions meant residents were confined to their rooms, the staff ensured that they were not isolated and made every effort to keep up morale and well-being with creative ways for communication and contact. I have high praise for the carers, the activities team, the reception team, the housekeeping staff, and the amazing restaurant manager and his team. Cliveden Manor has had rigorous measures in place to protect residents throughout the pandemic and I have been very reassured that my mother has been in such a safe and caring environment. As a family member, I feel supported too.

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Review from Jo C (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience

What an amazing place!
My father has been a resident at Cliveden since October 20, and it was one of the hardest decisions I have had to make to move him from his home to care. This decision was made easier by the welcoming, helpful, and most of all, compassionate staff that supported me.
He moved

to The Willows (the dementia suite) earlier this year after a short time in assisted living and is happy, settled and amazingly cared for.
I cannot thank the staff that are involved in his care enough as they all work so hard to make him comfortable. They view him as family and spend time engaging with him, and knowing this is happening during such a hard time with Covid is reassuring.
I am kept up to date with how he is, and nothing is too much trouble for the staff.
If you are reading this and searching for a home for a loved one, please do visit and see what a wonderful place it is.

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Review from V S (Respite Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience

I came here for respite care - to bridge the gap between the hospital, where I was treated for a broken hip and home. It was a very wise move, and I was extremely well cared for by wonderful people, given every facility to aid my recovery and treated with care and consideration. Altogether, a very good

experience all round.

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Review from Dorothy H (Resident) published on 28 May 2021
Submitted via Postal Card • Report

Overall Experience

I am very happy with everything here.

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Review from Susan G (Daughter of Resident) published on 24 December 2020
Submitted via Website • Report

Overall Experience

My Mother has been at Cliveden Manor for 5 years. I get emotional when asked about the care that Mum receives as for the last 4 years she has been bedridden and palliative after being ill. The staff are so amazing not only to Mum but to the family as well. Inevitably there are times when having a relative

in a nursing home is difficult, none more so than this year, however, I can only say that the team are always reassuring and ready to listen and do anything to help. During this most difficult time when we have been unable to visit, they have done everything they can to ease an awful time. Always with great care and never complaining. It has been a great comfort to our family. I can only thank them and it never feels enough.

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Review from H G (Respite Resident) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience

I found all the staff very friendly and welcoming, and nothing was too much trouble. Everyone was treated with dignity and compassion. I enjoyed the food and the company of the residents, and it was just what I needed to recover from my hip operation.

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Review from M B (Resident) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience

Have lived in Cliveden Manor for about six years now, since last August, have been extremely satisfied with my well-being and looked after in all respects.

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Review from Camilla M (Daughter of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience

I am writing this for anyone wondering about the care and safety of Cliveden Manor for their loved ones, should they be looking for a home.
My mother moved in nearly 2-years ago and is happy and settled. Throughout the covid pandemic, she has felt well cared for and safe.
The home has strict procedures

and plenty of PPE. They even now have onsite testing for visitors and an outside heated seating area.
Visitors are strictly monitored and checked. Numbers are limited.
These are sad restrictions, but the home updates family regularly and justifies their rationale. Feedback is accepted and responded to promptly.
Activities are organised to keep residents entertained, and residents can move around more freely.
The activities team are happy to help residents with online communication; they print out photos and do their most to help residents keep in contact with their families.
Cliveden Manor has is a loyal tight-knit team, and I am very happy Mum is there.

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Review from Julian F (Son of Resident) published on 1 October 2020
Submitted via Website • Report

Overall Experience

My Mum is on a journey through Dementia, supported by my Dad in Assisted Living until recently when we began her transition into The Willows. The struggle of leaving a home for 'a home' is often mental. Residents are encouraged to make their space 'theirs'. A mini version of what they're used to and

hence full of familiarity where their character is comfortable and not left behind as they maybe had feared. The layout of rooms and communal areas is better than many hotels I've stayed in. Always clean, neat and somehow still homely and welcoming. Staff are kind, patient, bubbly and encouraging. Covid measures are impeccable. Want to hear the horror stories? then watch the news. Want to hear the positive stories? then talk to this team. To family members juggling busy working lives with a need to look after elderly relatives, the Management and admin staff are a godsend. They're well informed and able to talk about individuals, not numbers, and, somewhat appropriately, they do CARE.

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Review from Christine E (Niece of Resident) published on 1 October 2020
Submitted via Website • Report

Overall Experience

My aunt is very happy at Cliveden and proud to show her apartment and the Home's facilities to her guests. I visit her regularly, staying locally for 3-4 nights. On each occasion, I spend time with her at the home, taking my meals in the restaurant and joining in with activities such as the quiz and

book/play reading. Staff are all welcoming and attentive, providing a high level of personalised care, very reassuring for relatives who live at a distance. Whilst the Covid crisis has been extremely tough on all concerned, the protocols implemented are reassuring and ensure a safe environment is maintained. I have been able to keep in touch with my aunt during this time through Facebook video calls arranged by the activities manager. We chat face to face and I see that my aunt looks healthy and well cared for. On her birthday, the staff thoughtfully saved her cards and presents to open during our video call. There was cake, candles, singing of Happy Birthday, all very jolly.

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Review from Charlotte R (Daughter of Resident) published on 1 October 2020
Submitted via Website • Report

Overall Experience

My mother has been at Signature's Cliveden Manor for several years now. She is safe and secure in all ways, an issue of real importance in these times of Covid. She enjoys having people around and although her memory is failing, her sense of security is strong, which comes from consistency in the care

given by staff. She especially enjoys the activities as she is quite competitive and it's great to see her getting involved in scrabble and the crossword. She looks forward to the play reading every week and joins in with whichever part she is given. When I visit, I often hear her laughing before I see her.

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Review from Karen (Daughter of Resident) published on 1 October 2020
Submitted via Website • Report

Overall Experience

My mother has been a resident at Cliveden for 8 months, the staff have been excellent with her. They have managed to be Covid free thankfully. Staff and residents are tested regularly throughout the day for the virus. They have tried their best to keep the residents entertained throughout lockdown,

placing them in bubbles so that they can mix with other residents for activities. The rooms are clean and spacious. Food has been good and mum seems to be able to order what she wants if there isn’t something on the menu she fancies. All staff are very polite and courteous to the resident's family and treat residents with dignity. I would highly recommend Cliveden Manor.

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Review from Hilary S (Daughter-in-law of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience

My mother-in-law has been a resident at Cliveden Manor for over 4-years, and I have been very pleased with the care that she has received there. All the staff treat her with such respect and friendliness and treat all our family members in the same way. It is a pleasure to visit her, and have a coffee

in the cafe, or walk around the garden.
In recent months, of course, there have been necessary changes to deal with Covid, but I feel that these have been handled with a great deal of thought, with the welfare of the residents the most important consideration. The family have always been consulted about the changes, and given regular updates about the current situation, and we feel so grateful that the residents are being so well protected.

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Review from Jill T (Daughter of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience

My mother has lived at Clivedon Manor since August 2018. Clivedon Manor is exceptional in that the staff are all very considerate, caring and friendly and go out of their way to see that my mother is happy and well looked after. Her suite of rooms is very pleasant and always clean. She has made friends

and enjoys all the activities that the team put on for their residents. It is of great comfort to us as a family to know that my mother could not be in better hands. Thank you.

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Review from C B (Son of Resident) published on 9 September 2020
Submitted via Website • Report

Overall Experience

I believe Cliveden Manor has so far had no confirmed cases of COVID-19.
Managers have worked hard to implement an effective policy to protect residents [and themselves] from COVID-19. Managers have carefully informed me of what they are doing, and why.
My mother lives in what I call 'The Willows Community',

which cares for their most vulnerable and dependent people. Essential day-to-day social distancing was certain to affect her more than people in other parts of Cliveden Manor. But since limited and carefully enforced visiting has been possible I see the evidence that her carers have succeeded in preventing any dramatic deterioration in my mother's confusion. Thank you!

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Review from C W (Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience

I was only in Cliveden Manor for 2 weeks respite care following emergency surgery. I chose it as they had very strict covid testing in place for both residents and staff. I was very impressed with how they coped with all the necessary restrictions. Excellent care staff and good food - as well as a pleasant

environment.

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Total of 155, showing 81-100

Meet the Team (11)

Gabriela Smith

Job Title: General Manager

Joined: 2018

I originally come from Slovakia. I am half Slovak and half Hungarian. I moved to England in 2002.
I've worked in the care sector since 2005 and worked my way up through the ranks from Care Worker before becoming a Registered Manager in 2011. I studied Economics, Management, Marketing and Accountancy. I never thought I will end up in care, but I really enjoy it and maybe it has something to do with my mother who was a nurse in intensive care and later managed day centre. She always told me and my brother stories about her work. As a child I used to visited day centre she managed, and I enjoyed spending my time with elderly people from my childhood. It is rewarding to support people to continue to have a high quality of life.

I've worked in the care sector since 2005 and worked my way up through the ranks from Care Worker before becoming a Registered Manager in 2011.

I've worked for several care companies including private, social services and not-for-profit care homes and managed two domiciliary agencies. I hold Level 5 in Health and Social Care, Level 3 in Dementia Leadership, Level 3 in Palliative Care, Level 2 in Mental Health, and Level 2 in Nutrition and Health.

I worked at Esher Manor/Avery for 5 years and I transferred to Cliveden Manor/Avery in August 2023.

Karen Holmes

Job Title: Clinical Deputy Manager

Joined: 2024

I was born in Sunderland, however, my family emigrated to South Africa when I was a child, but I never forgot my roots and always knew I would return one day. I just didn’t know it would take me so long.

I completed my schooling and I enrolled into nursing. I qualified as a general Nurse, working a lot in the elderly people’s wards, after a few years I transferred to paediatrics and ultimately settled in the Critical care units.

In 1990 I continued my training by specialising in Medical and Surgical Critical care with a speciality in Cardio-thoracic nursing. During my nursing career, I worked my way up from a Staff Nurse to a Deputy Nursing Manager of a 240-bed private hospital.

I returned to England in August 2018 and obtained my NMC pin by starting as a pre-registered nurse, completing the required English test, Nursing test and OSCE. I was lucky to be working within the Adult Social care environment and was supported and mentored by my colleagues and obtained my PIN in November 2018.

Following my successful enrolment with the NMC I quickly worked my way up to becoming a Clinical Deputy Manager at a Care Home in London.

In 2022 I was chosen to be a Digital Champion for NCL, this role has allowed me to become involved in all the digital aspects of ASC and allowed me to share knowledge within our settings and obtain funding for the home to move from paper-based documents to digital technology. I am currently enrolled on the Level 5 Leadership and Management Programme and believe that together we can all achieve our goals.

On my days off I love spending time with my children and grandchildren, reading a good book or just taking walks.
I am very committed to ensuring that our residents are at the centre of all that we do and are treated with care, dignity, and respect. I am always willing to listen to their concerns, or just have a friendly chat.
I joined Cliveden Manor in March 2024.

Louise Palmer

Job Title: Client Liaison Manager

Joined: 2020

I joined Avery Health Care in 2020. Initially, I worked in Ascot Grange Home and I transferred to Cliveden Manor in August 2023.

I have been in sales for most of my career.

I worked with those who were requiring support in the property market and wishing to downsize which comes with personal involvement.

Having had to research a care home for my mother-in-law, I realised that the role of Customer Liaison Manager was one that I wished to pursue.

I thoroughly enjoy working in this environment, helping to support those looking for care or a lifestyle change for their family, it is rewarding to get to know the residents in such lovely surroundings and with the dedicated staff.

Sam Monk

Job Title: Business Administrator

I started my career as an administrator in a primary school in 2013, I moved to the care industry in 2018 and haven’t looked back since. Every day is different and I love the challenge it brings! Avery is a wonderful company to work for and I feel privileged to be given the opportunity to grow. Our values and ethos make the workplace a happy and thriving environment, which is something I hope to contribute to when recruiting for the home. In my role, I support Cliveden with finding the best team and making sure all our staff are happy and feel valued no matter what job they do. I hope the team feel they can approach me for anything, and my door is always open, even if I don’t know the answer to the question – I’ll always give it a go!

Nickisha Blake

Job Title: Nursing Care Manager

Joined: 2023

Nikisha joined Cliveden Manor Care Home as a nurse in March 2023 and she was promoted to Nursing Care Manager in January 2024.

Sarah Knowles

Job Title: Dementia Care Manager

Joined: 2023

I joined Cliveden Manor as a Dementia Care Manager in September 2023.

I previously worked as the Registered Manager at a Residential Home in Oxfordshire.

I worked there for 10 years, working my way up from care assistant through various roles and I was in the role of manager for over 4 years.

I have worked in the elderly care sector since 2011 and I knew straight away that it was a career that I wanted to follow.

I particularly have a passion for working with those living with dementia and doing all I can to enrich their lives.
My mother-in-law was diagnosed with Alzheimer’s in 2009 and sadly passed away 6 years later. Helping to care for her made me realise that it was something that I wanted to do.

Cliveden Manor is a lovely home with a great reputation and I enjoy supporting my residents, family members and team members.

Toni Randall

Job Title: Residential Care Manager

Joined: 2017

I joined Cliveden Manor in August 2017.

I started as a care supervisor and I worked my way up to Residential Care Manager in August 2023. I manage the Assisting Living Department at Cliveden Manor and I support our General Manager and Deputy Manager with the management of the home.

I am driven by ensuring all our residents are delivered exceptional person-centred care, as the residents are my priority. As the Residential Care Manager I work alongside a fantastic and committed team of carers who are equally passionate about the care we provide.

Alfio Fiumara

Job Title: Hospitality Manager

I have worked in the Hospitality Industry since 1979 within many different restaurant environments, delivering high standards of service. Cliveden Manor was my first experience in the care industry, I started here in 2018 and I haven’t looked back since! I find my role very enjoyable and rewarding. I like to meet different residents and listen to their comments and I endeavour to make sure myself and the team live up to their high expectations.

Sarah Hunter

Job Title: Activities Manager

Having previously been accustomed to roles in the customer service and retail industry I joined the Signature family in Sept 2019. My knowledge and experience of community, charity and social events have been paramount to my objectives and ideas for our residents. I began my signature career as an Activities Assistant, achieving a Level 2 qualification in the principles of dementia care. I have now taken the role of Activities Supervisor supporting the activities team and working hard to introduce a wide range of fun activities and events to enhance the mental and physical well-being of the residents of Cliveden Manor. I am privileged to be part of an amazing team and to be able to work together to cultivate a stimulating and varied lifestyle for our residents.

Sharon Carter

Job Title: Housekeeping Supervisor

I have been working as a Head Housekeeper since 2013, I previously worked for a privately owned conference centre and a 72-bedroom care home.

I joined Signature because it has a reputation for excellence, and I want to ensure Cliveden Manor lives up to this.

Emma Armstrong

Job Title: Restaurant Supervisor

I started as a Food & Beverage Assistant in 2015 and worked my way up to Restaurant Supervisor. Since then, I have been able to work with some amazing people, I’ve learnt so many new things and have created a lot of wonderful memories! My passion is ensuring the resident's needs are catered to and that they have a wonderful dining experience.

I see Cliveden Manor as a second home and feel very lucky to be amongst such a wonderful team.

Cliveden Manor Care Home - Avery Collection

Care Provided by Cliveden Manor Care Home - Avery Collection

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