Cliveden Manor Care Home - Avery Collection

210 Little Marlow Road, Marlow SL7 1HX

9.8 155 Reviews

Facilities

Bar/Café

Gardens

Lift

Minibus or other transport

Near Public Transport

Own Furniture if required

Pet Friendly (or by arrangement)

Phone Point in own room

Residents Internet Access

Residents Kitchenette

Television point in own room

Wheelchair Access

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Review from Michael W (Son-in-law of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience

My 95-year-old mother in law has been very happy since she moved in one year ago. She has settled into her new home very quickly thanks to the wonderful support from all the staff. She has more friends with other residents and now enjoys a quality of life that would not have been possible if she had

remained in her old flat. I cannot recommend the home highly enough.

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Review from Elizabeth G (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience

Signature Cliveden Manor is welcoming as soon as you enter, spotlessly clean, smiling staff who all have time to help but most important a sense of how independent residents are encouraged to be and how their dignity is paramount. The entertainments are fantastic and so varied it is hard not to find

something to suit everyone.

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Review from Margaret D (Resident) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience

I have spent three months at Cliveden Manor and have expereinced the professional care and friendship of all the staff which has helped me to recover from two falls in my flat.
I would recommend them to family and friends.

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Review from C W (Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience

While this residence is expensive I believe it is good value for money. The staff are without exception lovely.

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Review from Candida S (Daughter of Resident) published on 11 May 2018
Submitted via Website • Report

Overall Experience

The decision to move into residential care is tough for both the person concerned and his or her family. There comes a time when additional care is needed and, equally importantly, companionship and entertainment. The move to Cliveden Manor was absolutely right for all of us and I wish that my mother

had made the decision earlier. Cliveden Manor has provided her with a home, care, kindness and companionship. The welcoming atmosphere means that my family have been able to treat it as a home from home and see her every day. Residents and staff have been particularly kind to all of the little children who have raced in to visit their great-grandmother. it is what the best such places should be: not hushed, tucked away and smelling of cabbage, but part of life, full of visitors and flowers.

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Review from Gwyneth D (Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience

Having lost my husband many years ago and lived alone since, I now enjoy security and peace of mind - as I am sure my family do to. Staff generally and carers, in particular, are unfailingly friendly and supportive.
The standard of cleanliness and housekeeping is excellent, I have had reservations

about the food especially veg but some signs of improvement recently. Overall relaxed and friendly atmosphere.

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Review from Jean L (Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience

The best place to be in the circumstances.

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Review from J L (Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience

Generally, the staff are well trained and kind, they are pleased to help with any problems which arise and seek to make life in Cliveden Manor as comfortable and pleasant as possible.
There are outings and excursions arranged for all tastes and shopping trips weekly, as near home as one could hope

for.

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Review from A S (Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience

The care is good. The food is sometimes good but has been poor at times. My room is very pleasant but small.

The staff are all good and kind but we see a lot of agency staff especially at weekends. There are lots of activities organised which are excellent.

Reply from Sarah Loveday, Senior Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Dear A S,
Thank you for your kind words about our care and activities at Cliveden Manor; our care team and activities team will be delighted to hear your comments. We have a number of types and size of suite, for differing tastes and budgets; our residents are more than welcome to move to a different suite if they wish and I will ensure that all of our residents are aware of that. Our care model at Signature is for us to provide the care our residents need or want at the time they require it. To cover staff absence or holidays, this can mean we have agency staff. We use only one agency and all our agency staff are in a 'pool' of carers who frequently work with us, so we are able to provide continuity of care to our residents. I do hope this provides you with more information regarding our care.

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Review from Sheila B (Resident) assisted by family/friend published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience

Since moving to Cliveden Manor last year I have found the staff helpful, caring and kind. The building and my apartment are lovely and clean. The activities are excellent and I feel safe and well cared for. However, I sometimes feel I have lost some of my independence and would like more control over

my privacy. The food needs to be improved and is only just acceptable.

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Review from Wendy L (Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience

All the staff are very kind but not always available and food quality often poor. Activities are interesting and good.

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Review from W B (Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience

It is quite pleasant living here. Mostly, the care is very good.

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Review from Reginald Bruce P (Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience

Having lived in Dorking with the help of a carer for about 10 years after my wife's death, I came here as my son's family live in Marlow. Signature Cliveden Manor is a recently built care home. Accommodation is in one or two rooms plus shower room and a small kitchen area. An effort is made to entertain

residents with in-house activities and outside visits. Staff are very friendly and helpful. It is expensive.

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Review from Margaret G (Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience

The main feature is the friendly atmosphere between both residents and staff of all kinds. Making for general cheerfulness. The food is varied and plentiful with many choices and most meals are available over a two hour period, giving plenty of choice of times. The fees are high and tend to increase,

even though they should be met from the sale of a house, but it is a worry that the money might not last for an indefinite time. Generally, I am very happy to be here!

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Review from J T (Resident) published on 25 September 2017
Submitted via Postal Card • Report

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As below, excellent.

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Review from Margaret S (Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience

After 9 months here, I find it comfortable and well run. Care is good, the house is well-run and the garden is a great asset.

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Review from Ellen W (Daughter of Resident) published on 28 July 2017
Submitted via Website • Report

Overall Experience

The Care Staff are superb with the residents, showing genuine concern for their welfare in every way. My mother had nothing but good to say about her care and appreciated the warmth and attentiveness of the staff's relationships with her. The reception staff were friendly, helpful and efficient with

residents and visitors alike. There were a number of issues with the handling of residents' "spending money" particularly in keeping track of balances and providing information to residents and family. Contact with the more senior management was not particularly accessible in the earlier months but has improved more recently. Likewise, the standard and variety of food has not always been what one would expect in a residential home of this calibre but has started to improve. The room was first-class, always clean and pleasant; laundry well done and normally promptly returned. My mother relished the very wide choice of activities, both physical and mental, throughout the course of every day.

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Review from Anne M (Daughter of Resident) published on 5 June 2017
Submitted via Website • Report

Overall Experience

This is a very nice care home and the staff are very good. I have no issues at all with the care provided.

All is not so good though if your relative has dementia and their needs start to change. My mother had Alzheimer's and was becoming "difficult". After one year here, my mother was issued 1

months notice to leave. They declined to move her to the dementia floor because she would have been "too disruptive". We were then forced to find another home for her with all the incumbent stress that caused. The management attitude to us changed completely over this period as it became apparent they wanted her out.

And what is more, they keep the £4000 "membership fee" you pay when you first join despite it being their decision to end the relationship.

Reply from Sarah Loveday, Senior Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Dear Anne,
Thank you for praising Cliveden Manor care home and its staff.
As experienced care professionals, we fully appreciate the distress of seeing a loved one suffer from dementia. You will understand that for reasons of data protection, we are unable to comment on the specific complaints you make in relation to your mother’s residence with us. However, we are satisfied that your mother received excellent care throughout her residence at Cliveden Manor and that any issues which arose were dealt with sensitively and in full consideration of the needs both of your mother and our other residents.

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Review from Betty R (Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience

I don't think it could be better. I think it is exceptionally good.

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Review from Su J and Linda W (Daughter of Resident) published on 10 May 2017
Submitted via Website • Report

Overall Experience

Our mother moved into Cliveden Manor 14 months ago – initially into one of the spacious assisted living rooms and then as her condition progressed into a small room in the Willows (Dementia suite).
Our mother enjoys life at Cliveden Manor especially the fantastic entertainment programme – it is super

to see her singing and clapping to the live music and she loves so many of the musical activities. Not only are activities available but the whole care team work to ensure that as many residents as possible enjoy them.
We have been struck by the care shown by the staff – for example sitting with my mother as she struggles to finish her food – long after the other residents have finished and taking the trouble to match my mother’s outfits and jewellery and encouraging her to go to the hairdressers so she looks and feel her best.

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Meet the Team (11)

Gabriela Smith

Job Title: General Manager

Joined: 2018

I originally come from Slovakia. I am half Slovak and half Hungarian. I moved to England in 2002.
I've worked in the care sector since 2005 and worked my way up through the ranks from Care Worker before becoming a Registered Manager in 2011. I studied Economics, Management, Marketing and Accountancy. I never thought I will end up in care, but I really enjoy it and maybe it has something to do with my mother who was a nurse in intensive care and later managed day centre. She always told me and my brother stories about her work. As a child I used to visited day centre she managed, and I enjoyed spending my time with elderly people from my childhood. It is rewarding to support people to continue to have a high quality of life.

I've worked in the care sector since 2005 and worked my way up through the ranks from Care Worker before becoming a Registered Manager in 2011.

I've worked for several care companies including private, social services and not-for-profit care homes and managed two domiciliary agencies. I hold Level 5 in Health and Social Care, Level 3 in Dementia Leadership, Level 3 in Palliative Care, Level 2 in Mental Health, and Level 2 in Nutrition and Health.

I worked at Esher Manor/Avery for 5 years and I transferred to Cliveden Manor/Avery in August 2023.

Karen Holmes

Job Title: Clinical Deputy Manager

Joined: 2024

I was born in Sunderland, however, my family emigrated to South Africa when I was a child, but I never forgot my roots and always knew I would return one day. I just didn’t know it would take me so long.

I completed my schooling and I enrolled into nursing. I qualified as a general Nurse, working a lot in the elderly people’s wards, after a few years I transferred to paediatrics and ultimately settled in the Critical care units.

In 1990 I continued my training by specialising in Medical and Surgical Critical care with a speciality in Cardio-thoracic nursing. During my nursing career, I worked my way up from a Staff Nurse to a Deputy Nursing Manager of a 240-bed private hospital.

I returned to England in August 2018 and obtained my NMC pin by starting as a pre-registered nurse, completing the required English test, Nursing test and OSCE. I was lucky to be working within the Adult Social care environment and was supported and mentored by my colleagues and obtained my PIN in November 2018.

Following my successful enrolment with the NMC I quickly worked my way up to becoming a Clinical Deputy Manager at a Care Home in London.

In 2022 I was chosen to be a Digital Champion for NCL, this role has allowed me to become involved in all the digital aspects of ASC and allowed me to share knowledge within our settings and obtain funding for the home to move from paper-based documents to digital technology. I am currently enrolled on the Level 5 Leadership and Management Programme and believe that together we can all achieve our goals.

On my days off I love spending time with my children and grandchildren, reading a good book or just taking walks.
I am very committed to ensuring that our residents are at the centre of all that we do and are treated with care, dignity, and respect. I am always willing to listen to their concerns, or just have a friendly chat.
I joined Cliveden Manor in March 2024.

Louise Palmer

Job Title: Client Liaison Manager

Joined: 2020

I joined Avery Health Care in 2020. Initially, I worked in Ascot Grange Home and I transferred to Cliveden Manor in August 2023.

I have been in sales for most of my career.

I worked with those who were requiring support in the property market and wishing to downsize which comes with personal involvement.

Having had to research a care home for my mother-in-law, I realised that the role of Customer Liaison Manager was one that I wished to pursue.

I thoroughly enjoy working in this environment, helping to support those looking for care or a lifestyle change for their family, it is rewarding to get to know the residents in such lovely surroundings and with the dedicated staff.

Sam Monk

Job Title: Business Administrator

I started my career as an administrator in a primary school in 2013, I moved to the care industry in 2018 and haven’t looked back since. Every day is different and I love the challenge it brings! Avery is a wonderful company to work for and I feel privileged to be given the opportunity to grow. Our values and ethos make the workplace a happy and thriving environment, which is something I hope to contribute to when recruiting for the home. In my role, I support Cliveden with finding the best team and making sure all our staff are happy and feel valued no matter what job they do. I hope the team feel they can approach me for anything, and my door is always open, even if I don’t know the answer to the question – I’ll always give it a go!

Nickisha Blake

Job Title: Nursing Care Manager

Joined: 2023

Nikisha joined Cliveden Manor Care Home as a nurse in March 2023 and she was promoted to Nursing Care Manager in January 2024.

Sarah Knowles

Job Title: Dementia Care Manager

Joined: 2023

I joined Cliveden Manor as a Dementia Care Manager in September 2023.

I previously worked as the Registered Manager at a Residential Home in Oxfordshire.

I worked there for 10 years, working my way up from care assistant through various roles and I was in the role of manager for over 4 years.

I have worked in the elderly care sector since 2011 and I knew straight away that it was a career that I wanted to follow.

I particularly have a passion for working with those living with dementia and doing all I can to enrich their lives.
My mother-in-law was diagnosed with Alzheimer’s in 2009 and sadly passed away 6 years later. Helping to care for her made me realise that it was something that I wanted to do.

Cliveden Manor is a lovely home with a great reputation and I enjoy supporting my residents, family members and team members.

Toni Randall

Job Title: Residential Care Manager

Joined: 2017

I joined Cliveden Manor in August 2017.

I started as a care supervisor and I worked my way up to Residential Care Manager in August 2023. I manage the Assisting Living Department at Cliveden Manor and I support our General Manager and Deputy Manager with the management of the home.

I am driven by ensuring all our residents are delivered exceptional person-centred care, as the residents are my priority. As the Residential Care Manager I work alongside a fantastic and committed team of carers who are equally passionate about the care we provide.

Alfio Fiumara

Job Title: Hospitality Manager

I have worked in the Hospitality Industry since 1979 within many different restaurant environments, delivering high standards of service. Cliveden Manor was my first experience in the care industry, I started here in 2018 and I haven’t looked back since! I find my role very enjoyable and rewarding. I like to meet different residents and listen to their comments and I endeavour to make sure myself and the team live up to their high expectations.

Sarah Hunter

Job Title: Activities Manager

Having previously been accustomed to roles in the customer service and retail industry I joined the Signature family in Sept 2019. My knowledge and experience of community, charity and social events have been paramount to my objectives and ideas for our residents. I began my signature career as an Activities Assistant, achieving a Level 2 qualification in the principles of dementia care. I have now taken the role of Activities Supervisor supporting the activities team and working hard to introduce a wide range of fun activities and events to enhance the mental and physical well-being of the residents of Cliveden Manor. I am privileged to be part of an amazing team and to be able to work together to cultivate a stimulating and varied lifestyle for our residents.

Sharon Carter

Job Title: Housekeeping Supervisor

I have been working as a Head Housekeeper since 2013, I previously worked for a privately owned conference centre and a 72-bedroom care home.

I joined Signature because it has a reputation for excellence, and I want to ensure Cliveden Manor lives up to this.

Emma Armstrong

Job Title: Restaurant Supervisor

I started as a Food & Beverage Assistant in 2015 and worked my way up to Restaurant Supervisor. Since then, I have been able to work with some amazing people, I’ve learnt so many new things and have created a lot of wonderful memories! My passion is ensuring the resident's needs are catered to and that they have a wonderful dining experience.

I see Cliveden Manor as a second home and feel very lucky to be amongst such a wonderful team.

Cliveden Manor Care Home - Avery Collection

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