Cliveden Manor Care Home - Avery Collection has a Review Score of 9.8 (9.806) out of 10, based on 36 reviews in the last 2 years. Over all time Cliveden Manor Care Home - Avery Collection has 155 reviews.
Review from Sheila (Resident) published on 22 March 2017
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Review from Edward B (Resident) published on 22 March 2017
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Review from Lucy D (Resident) published on 21 March 2017
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Review from Pat H (Resident) published on 20 March 2017
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Review from David T (Resident) published on 20 March 2017
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Review from Sandra D (Daughter of Resident) published on 8 March 2017
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However, there has been an imbalance between residents requiring nursing care over those requiring assisted living. On 2 occasions there have
Reply from Sarah Loveday, Senior Client Liaison Manager at Cliveden Manor Care Home - Avery Collection
Dear Sandra
We really appreciate your feedback and you are correct - our new GM, Victoria Forsythe, is hugely experienced and has already made many changes in our community.
Her two main objectives are to eradicate agency nurses (for which she has a robust plan in place) and ensure that our residents' dining experience returns to the excellent 5* service we pride ourselves on offering.
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Review from Simon D (Son of Resident) published on 2 March 2017
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Review from Angela B (Daughter of Resident) published on 5 December 2016
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Review from Sue D (Daughter of Resident) published on 15 September 2016
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Review from Helen F (Friend of Resident) published on 19 July 2016
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Review from Julia S (Stepdaughter of Resident) published on 7 July 2016
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Review from Peter H (Son of Resident) published on 22 February 2016
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Review from Frank (Son of Resident) published on 26 October 2015
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Review from Nick H (Son of Resident) published on 30 July 2015
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Review from Keith C (Son-in-law of Resident) published on 27 July 2015
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The Review Score of 9.8 (9.806) out of 10 for Cliveden Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.806 for Cliveden Manor Care Home - Avery Collection is calculated as follows: ( (349 Excellents x 5) + (55 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 417 Ratings = 4.806
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cliveden Manor Care Home - Avery Collection is based on 36 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 36 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2018
I originally come from Slovakia. I am half Slovak and half Hungarian. I moved to England in 2002.
I've worked in the care sector since 2005 and worked my way up through the ranks from Care Worker before becoming a Registered Manager in 2011. I studied Economics, Management, Marketing and Accountancy. I never thought I will end up in care, but I really enjoy it and maybe it has something to do with my mother who was a nurse in intensive care and later managed day centre. She always told me and my brother stories about her work. As a child I used to visited day centre she managed, and I enjoyed spending my time with elderly people from my childhood. It is rewarding to support people to continue to have a high quality of life.
I've worked in the care sector since 2005 and worked my way up through the ranks from Care Worker before becoming a Registered Manager in 2011.
I've worked for several care companies including private, social services and not-for-profit care homes and managed two domiciliary agencies. I hold Level 5 in Health and Social Care, Level 3 in Dementia Leadership, Level 3 in Palliative Care, Level 2 in Mental Health, and Level 2 in Nutrition and Health.
I worked at Esher Manor/Avery for 5 years and I transferred to Cliveden Manor/Avery in August 2023.
Job Title: Clinical Deputy Manager
Joined: 2024
I was born in Sunderland, however, my family emigrated to South Africa when I was a child, but I never forgot my roots and always knew I would return one day. I just didn’t know it would take me so long.
I completed my schooling and I enrolled into nursing. I qualified as a general Nurse, working a lot in the elderly people’s wards, after a few years I transferred to paediatrics and ultimately settled in the Critical care units.
In 1990 I continued my training by specialising in Medical and Surgical Critical care with a speciality in Cardio-thoracic nursing. During my nursing career, I worked my way up from a Staff Nurse to a Deputy Nursing Manager of a 240-bed private hospital.
I returned to England in August 2018 and obtained my NMC pin by starting as a pre-registered nurse, completing the required English test, Nursing test and OSCE. I was lucky to be working within the Adult Social care environment and was supported and mentored by my colleagues and obtained my PIN in November 2018.
Following my successful enrolment with the NMC I quickly worked my way up to becoming a Clinical Deputy Manager at a Care Home in London.
In 2022 I was chosen to be a Digital Champion for NCL, this role has allowed me to become involved in all the digital aspects of ASC and allowed me to share knowledge within our settings and obtain funding for the home to move from paper-based documents to digital technology. I am currently enrolled on the Level 5 Leadership and Management Programme and believe that together we can all achieve our goals.
On my days off I love spending time with my children and grandchildren, reading a good book or just taking walks.
I am very committed to ensuring that our residents are at the centre of all that we do and are treated with care, dignity, and respect. I am always willing to listen to their concerns, or just have a friendly chat.
I joined Cliveden Manor in March 2024.
Job Title: Client Liaison Manager
Joined: 2020
I joined Avery Health Care in 2020. Initially, I worked in Ascot Grange Home and I transferred to Cliveden Manor in August 2023.
I have been in sales for most of my career.
I worked with those who were requiring support in the property market and wishing to downsize which comes with personal involvement.
Having had to research a care home for my mother-in-law, I realised that the role of Customer Liaison Manager was one that I wished to pursue.
I thoroughly enjoy working in this environment, helping to support those looking for care or a lifestyle change for their family, it is rewarding to get to know the residents in such lovely surroundings and with the dedicated staff.
Job Title: Business Administrator
I started my career as an administrator in a primary school in 2013, I moved to the care industry in 2018 and haven’t looked back since. Every day is different and I love the challenge it brings! Avery is a wonderful company to work for and I feel privileged to be given the opportunity to grow. Our values and ethos make the workplace a happy and thriving environment, which is something I hope to contribute to when recruiting for the home. In my role, I support Cliveden with finding the best team and making sure all our staff are happy and feel valued no matter what job they do. I hope the team feel they can approach me for anything, and my door is always open, even if I don’t know the answer to the question – I’ll always give it a go!
Job Title: Nursing Care Manager
Joined: 2023
Nikisha joined Cliveden Manor Care Home as a nurse in March 2023 and she was promoted to Nursing Care Manager in January 2024.
Job Title: Dementia Care Manager
Joined: 2023
I joined Cliveden Manor as a Dementia Care Manager in September 2023.
I previously worked as the Registered Manager at a Residential Home in Oxfordshire.
I worked there for 10 years, working my way up from care assistant through various roles and I was in the role of manager for over 4 years.
I have worked in the elderly care sector since 2011 and I knew straight away that it was a career that I wanted to follow.
I particularly have a passion for working with those living with dementia and doing all I can to enrich their lives.
My mother-in-law was diagnosed with Alzheimer’s in 2009 and sadly passed away 6 years later. Helping to care for her made me realise that it was something that I wanted to do.
Cliveden Manor is a lovely home with a great reputation and I enjoy supporting my residents, family members and team members.
Job Title: Residential Care Manager
Joined: 2017
I joined Cliveden Manor in August 2017.
I started as a care supervisor and I worked my way up to Residential Care Manager in August 2023. I manage the Assisting Living Department at Cliveden Manor and I support our General Manager and Deputy Manager with the management of the home.
I am driven by ensuring all our residents are delivered exceptional person-centred care, as the residents are my priority. As the Residential Care Manager I work alongside a fantastic and committed team of carers who are equally passionate about the care we provide.
Job Title: Hospitality Manager
I have worked in the Hospitality Industry since 1979 within many different restaurant environments, delivering high standards of service. Cliveden Manor was my first experience in the care industry, I started here in 2018 and I haven’t looked back since! I find my role very enjoyable and rewarding. I like to meet different residents and listen to their comments and I endeavour to make sure myself and the team live up to their high expectations.
Job Title: Activities Manager
Having previously been accustomed to roles in the customer service and retail industry I joined the Signature family in Sept 2019. My knowledge and experience of community, charity and social events have been paramount to my objectives and ideas for our residents. I began my signature career as an Activities Assistant, achieving a Level 2 qualification in the principles of dementia care. I have now taken the role of Activities Supervisor supporting the activities team and working hard to introduce a wide range of fun activities and events to enhance the mental and physical well-being of the residents of Cliveden Manor. I am privileged to be part of an amazing team and to be able to work together to cultivate a stimulating and varied lifestyle for our residents.
Job Title: Housekeeping Supervisor
I have been working as a Head Housekeeper since 2013, I previously worked for a privately owned conference centre and a 72-bedroom care home.
I joined Signature because it has a reputation for excellence, and I want to ensure Cliveden Manor lives up to this.
Job Title: Restaurant Supervisor
I started as a Food & Beverage Assistant in 2015 and worked my way up to Restaurant Supervisor. Since then, I have been able to work with some amazing people, I’ve learnt so many new things and have created a lot of wonderful memories! My passion is ensuring the resident's needs are catered to and that they have a wonderful dining experience.
I see Cliveden Manor as a second home and feel very lucky to be amongst such a wonderful team.