Cliveden Manor Care Home - Avery Collection

210 Little Marlow Road, Marlow SL7 1HX
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9.8 155 Reviews
  • Cliveden Manor Care Home - Avery Collection, Marlow
Cliveden Manor Care Home is a friendly and inviting setting delivering high-quality care services in a luxurious environment. The facility in Marlow offers various services, including residential, respite, nursing and dementia care, and with accommodation for 85 residents, the home features a variety of studio apartments, one-bed apartments and one-bed deluxe apartments.

All apartments are designed with accessibility in mind, featuring en-suite wet rooms and convenient kitchenettes. The interiors are crafted for peace and tranquillity, ensuring a comfortable living space for residents who need care and support with daily needs.

The standard of care at the Marlow facility is a point of pride, with highly trained staff available round the clock. Adopting a person-centred approach, the team at the Marlow nursing home design personalised care plans to meet each resident's unique needs. The home has a dedicated hair salon, therapy suite, library and café.

For those in need of dementia care, the team have the skills and knowledge to support a range of cognitive illnesses, including Alzheimer’s. The person-centred approach is implemented through Avery’s ReConnect Strategy, a proven and effective method applied across the entire portfolio of homes offering dementia care.

The welcoming setting at the Marlow residential home is a testament to the tastefully decorated interiors and the vibrant community atmosphere permeating the facility.

Care Provided by Cliveden Manor Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gabriela Smith (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (81)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Cliveden Manor Care Home - Avery Collection Reviews (155)

Total of 155, showing 141-155
9.8

Cliveden Manor Care Home - Avery Collection has a Review Score of 9.8 (9.806) out of 10, based on 36 reviews in the last 2 years. Over all time Cliveden Manor Care Home - Avery Collection has 155 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

The complete package with all needs catered for which gives the luxury of first class hotel.

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Overall Experience  Overall Experience 5.0 out of 5

The home is comparable to a first class hotel, just like "Home from Home".

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Overall Experience  Overall Experience 5.0 out of 5

I moved into Cliveden Manor in June 2016 and think I made a very wise decision in coming her. The staff are helpful, cheerful and kind, the surroundings and rooms are pleasant and there are a variety of activities organised for us. There is a wide choice of food at mealtimes and we are served with a
smile. The festive celebrations (eg. Burns Day and St David's Day) are prepared to give the residents a happy experience.

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Overall Experience  Overall Experience 5.0 out of 5

I have lived here for two and a half years and during that time I have needed care after spells in hospital. All have been given with respect and kindness by all the staff. The food is very good and a variety on the menu. The activities are varied and keep the brain working and are great fun.

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Overall Experience  Overall Experience 5.0 out of 5

I came here in June 2015 for a 2-week respite visit, it was so enjoyable I asked to stay. Over time there have been changes to both residents and staff, like me they soon realised what a happy place it is and quickly gelled into the system, engaging in the many activities provided. This is not a " care
home but a " home with care". I am very happy, which allowed my children to relax with that knowledge.

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Overall Experience  Overall Experience 5.0 out of 5

Overall Cliveden Manor is an excellent care home in terms of décor, the size of rooms, cleanliness and care. The staff are extremely friendly and helpful.


However, there has been an imbalance between residents requiring nursing care over those requiring assisted living. On 2 occasions there have

been communication issues between nursing staff, regarding aftercare following my mother's brief visits to the hospital; and a reliance on agency nurses. The latter is common to many care homes. An ongoing issue at Cliveden Manor is the variable quality of food. Despite promises of improvement in the past 2 years nothing has changed. Cliveden Manor acquired a new manager last December who is a registered nurse and has managerial experience. The issues mentioned above are being addressed.

Reply from Sarah Loveday, Senior Client Liaison Manager at Cliveden Manor Care Home - Avery Collection

Dear Sandra
We really appreciate your feedback and you are correct - our new GM, Victoria Forsythe, is hugely experienced and has already made many changes in our community.
Her two main objectives are to eradicate agency nurses (for which she has a robust plan in place) and ensure that our residents' dining experience returns to the excellent 5* service we pride ourselves on offering.


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Overall Experience  Overall Experience 5.0 out of 5

Both my wheelchair bound parents are at Cliveden Manor. There is nowhere else quite like it and it is just perfect for them and their needs. The staff are friendly and the nursing is professional. The social side of the home is outstanding and the entertainment it provides is what makes my parents enjoy
it so much. The facilities are first class and the food is terrific. Families are made to feel welcome at all times, and we have been to family meals and Xmas parties at Cliveden Manor. My parents are in the coffee bar by reception most days as the busy but relaxed community feel is what makes them happiest. I would recommend Cliveden Manor to anyone. The professional management of the place gives us confidence that this is the best place for my parents.

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Overall Experience  Overall Experience 5.0 out of 5

Cliveden Manor is a home from home with dedicated, loving and hard working staff. My mother lived there in the 'Willows', which is for residents suffering with dementia and Alzheimer's. During the year she was there, the care she received was over and above anyone could have wished for, with staff
having time to get to know the personality of each resident and their idiosyncratic ways. When visiting my mother, I always felt like I was amongst an extended family. Sitting with other residents in their lounge and getting to know them, joining them for musical sessions, quizzes, art session and much more. During my lengthy search for a suitable care home, visiting thirteen in total, one of the many things Cliveden Manor stood out from any other establishment, was the fact that the staff sat down with the residents at meal times, helping if needed, but more importantly talking with them (not at them), which I did not find in any other establishment I visited. Thank you, Cliveden Manor.

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Overall Experience  Overall Experience 5.0 out of 5

The wonderful discovery of Signature Cliveden Manor has been like sunshine on a Spring day or a welcome breath of fresh air! From initial contact with endless enquiries, through to the big moving day, through to my Mum's newly acquired sense of well-being after just 4 months at Signature Cliveden, I
extend our heartfelt thanks from both of us. The environment of Signature Cliveden is beautiful with delightful shared spaces in which to meander along in peace or stop and chat a while with other residents and carers. The bedroom suites are finished to the highest standard, maintained immaculately by housekeeping and are spacious too, with every opportunity to personalise in whatever way a resident chooses. And the staff, well, they are all just unbelievably lovely! Happy, supportive, professional, compassionate, attentive, encouraging, discrete and ever generous with their smiles and welcomes. For a lady in her 80's who was adamant she would never live in a residential home, Mum is thriving and as happy as can be!

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Overall Experience  Overall Experience 5.0 out of 5

I recently helped a new resident to move into Cliveden Manor and would like to say how helpful all of the staff teams were in making the move easier by being so welcoming. From the receptionist greeting us, to laundry team labelling clothes, housekeepers for making the bed just as the lady liked it
and maintenance putting items up straight away. It was very homely from day one!

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Overall Experience  Overall Experience 5.0 out of 5

Very caring and friendly atmosphere. We are very happy with everything Cliveden Manor has to offer. There are lots of activities and trips out. Relatives and friends are made to feel very welcome. Fabulous cakes!

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Overall Experience  Overall Experience 5.0 out of 5

A very well run and truly caring environment for the elderly. I have no complaints at all about my mother's experience here. She has settled in quickly and made some good friends. From my point of view, it's an enjoyable place to visit, the parking is easy and the coffee excellent!

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Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Cliveden for 4 months now and I have been very impressed with the cleanliness of the residence and the quality of the staff. They are always very pleasant and extremely helpful.

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Overall Experience  Overall Experience 5.0 out of 5

Having been to several homes as my Mother's dementia has progressed, I can confidently say that Cliveden Manor is outstanding. The staff are so very kind and caring to her, and there are enough lovely and well-trained staff to ensure our Mother has the very best. In addition the whole environment
is very carefully designed to provide a safe and attractive environment for her. That incidentally makes it a lovely place for family and friends to visit. I would also highlight the activities team, who are constantly finding ways to provide stimulation for he residents.
In summary - we are very happy indeed!

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Overall Experience  Overall Experience 5.0 out of 5

Thank you all so much. What a wonder place, you exceeded our expectation and guided us through a difficult time with grace and consideration. Cliveden Manor is head and shoulders above all of the other facilities that I looked around. Clearly the best.
My mother in law was looked after very well, nothing
was too much trouble and it gave my wife and I great peace of mind to know that everything was all organised.
I cannot recommend you highly enough, or thank you enough for your help.

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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Cliveden Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Cliveden Manor Care Home - Avery Collection is calculated as follows: ( (349 Excellents x 5) + (55 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 417 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cliveden Manor Care Home - Avery Collection is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (11)

Gabriela

Gabriela Smith

Job Title: General Manager

Joined: 2018

I originally come from Slovakia. I am half Slovak and half Hungarian. I moved to England in 2002.
I've worked in the care sector since 2005 and worked my way up through the ranks from Care Worker before becoming a Registered Manager in 2011. I studied Economics, Management, Marketing and Accountancy. I never thought I will end up in care, but I really enjoy it and maybe it has something to do with my mother who was a nurse in intensive care and later managed day centre. She always told me and my brother stories about her work. As a child I used to visited day centre she managed, and I enjoyed spending my time with elderly people from my childhood. It is rewarding to support people to continue to have a high quality of life.


I've worked in the care sector since 2005 and worked my way up through the ranks from Care Worker before becoming a Registered Manager in 2011.


I've worked for several care companies including private, social services and not-for-profit care homes and managed two domiciliary agencies. I hold Level 5 in Health and Social Care, Level 3 in Dementia Leadership, Level 3 in Palliative Care, Level 2 in Mental Health, and Level 2 in Nutrition and Health.


I worked at Esher Manor/Avery for 5 years and I transferred to Cliveden Manor/Avery in August 2023.


Karen

Karen Holmes

Job Title: Clinical Deputy Manager

Joined: 2024

I was born in Sunderland, however, my family emigrated to South Africa when I was a child, but I never forgot my roots and always knew I would return one day. I just didn’t know it would take me so long.


I completed my schooling and I enrolled into nursing. I qualified as a general Nurse, working a lot in the elderly people’s wards, after a few years I transferred to paediatrics and ultimately settled in the Critical care units.


In 1990 I continued my training by specialising in Medical and Surgical Critical care with a speciality in Cardio-thoracic nursing. During my nursing career, I worked my way up from a Staff Nurse to a Deputy Nursing Manager of a 240-bed private hospital.


I returned to England in August 2018 and obtained my NMC pin by starting as a pre-registered nurse, completing the required English test, Nursing test and OSCE. I was lucky to be working within the Adult Social care environment and was supported and mentored by my colleagues and obtained my PIN in November 2018.

Following my successful enrolment with the NMC I quickly worked my way up to becoming a Clinical Deputy Manager at a Care Home in London.


In 2022 I was chosen to be a Digital Champion for NCL, this role has allowed me to become involved in all the digital aspects of ASC and allowed me to share knowledge within our settings and obtain funding for the home to move from paper-based documents to digital technology. I am currently enrolled on the Level 5 Leadership and Management Programme and believe that together we can all achieve our goals.


On my days off I love spending time with my children and grandchildren, reading a good book or just taking walks.
I am very committed to ensuring that our residents are at the centre of all that we do and are treated with care, dignity, and respect. I am always willing to listen to their concerns, or just have a friendly chat.
I joined Cliveden Manor in March 2024.


Louise

Louise Palmer

Job Title: Client Liaison Manager

Joined: 2020

I joined Avery Health Care in 2020. Initially, I worked in Ascot Grange Home and I transferred to Cliveden Manor in August 2023.


I have been in sales for most of my career.


I worked with those who were requiring support in the property market and wishing to downsize which comes with personal involvement.


Having had to research a care home for my mother-in-law, I realised that the role of Customer Liaison Manager was one that I wished to pursue.

I thoroughly enjoy working in this environment, helping to support those looking for care or a lifestyle change for their family, it is rewarding to get to know the residents in such lovely surroundings and with the dedicated staff.


Sam

Sam Monk

Job Title: Business Administrator

I started my career as an administrator in a primary school in 2013, I moved to the care industry in 2018 and haven’t looked back since. Every day is different and I love the challenge it brings! Avery is a wonderful company to work for and I feel privileged to be given the opportunity to grow. Our values and ethos make the workplace a happy and thriving environment, which is something I hope to contribute to when recruiting for the home. In my role, I support Cliveden with finding the best team and making sure all our staff are happy and feel valued no matter what job they do. I hope the team feel they can approach me for anything, and my door is always open, even if I don’t know the answer to the question – I’ll always give it a go!


Nickisha

Nickisha Blake

Job Title: Nursing Care Manager

Joined: 2023

Nikisha joined Cliveden Manor Care Home as a nurse in March 2023 and she was promoted to Nursing Care Manager in January 2024.


Sarah

Sarah Knowles

Job Title: Dementia Care Manager

Joined: 2023

I joined Cliveden Manor as a Dementia Care Manager in September 2023.


I previously worked as the Registered Manager at a Residential Home in Oxfordshire.


I worked there for 10 years, working my way up from care assistant through various roles and I was in the role of manager for over 4 years.


I have worked in the elderly care sector since 2011 and I knew straight away that it was a career that I wanted to follow.


I particularly have a passion for working with those living with dementia and doing all I can to enrich their lives.
My mother-in-law was diagnosed with Alzheimer’s in 2009 and sadly passed away 6 years later. Helping to care for her made me realise that it was something that I wanted to do.


Cliveden Manor is a lovely home with a great reputation and I enjoy supporting my residents, family members and team members.


Toni

Toni Randall

Job Title: Residential Care Manager

Joined: 2017

I joined Cliveden Manor in August 2017.


I started as a care supervisor and I worked my way up to Residential Care Manager in August 2023. I manage the Assisting Living Department at Cliveden Manor and I support our General Manager and Deputy Manager with the management of the home.


I am driven by ensuring all our residents are delivered exceptional person-centred care, as the residents are my priority. As the Residential Care Manager I work alongside a fantastic and committed team of carers who are equally passionate about the care we provide.


Alfio

Alfio Fiumara

Job Title: Hospitality Manager

I have worked in the Hospitality Industry since 1979 within many different restaurant environments, delivering high standards of service. Cliveden Manor was my first experience in the care industry, I started here in 2018 and I haven’t looked back since! I find my role very enjoyable and rewarding. I like to meet different residents and listen to their comments and I endeavour to make sure myself and the team live up to their high expectations.


Sarah

Sarah Hunter

Job Title: Activities Manager

Having previously been accustomed to roles in the customer service and retail industry I joined the Signature family in Sept 2019. My knowledge and experience of community, charity and social events have been paramount to my objectives and ideas for our residents. I began my signature career as an Activities Assistant, achieving a Level 2 qualification in the principles of dementia care. I have now taken the role of Activities Supervisor supporting the activities team and working hard to introduce a wide range of fun activities and events to enhance the mental and physical well-being of the residents of Cliveden Manor. I am privileged to be part of an amazing team and to be able to work together to cultivate a stimulating and varied lifestyle for our residents.


Sharon

Sharon Carter

Job Title: Housekeeping Supervisor

I have been working as a Head Housekeeper since 2013, I previously worked for a privately owned conference centre and a 72-bedroom care home.


I joined Signature because it has a reputation for excellence, and I want to ensure Cliveden Manor lives up to this.


Emma

Emma Armstrong

Job Title: Restaurant Supervisor

I started as a Food & Beverage Assistant in 2015 and worked my way up to Restaurant Supervisor. Since then, I have been able to work with some amazing people, I’ve learnt so many new things and have created a lot of wonderful memories! My passion is ensuring the resident's needs are catered to and that they have a wonderful dining experience.


I see Cliveden Manor as a second home and feel very lucky to be amongst such a wonderful team.