Visitors welcome at any time.
Large car park to front of home.
Signature Bentley House has a Review Score of 9.8 (9.798) out of 10, based on 34 reviews in the last 2 years. Over all time Signature Bentley House has 130 reviews.
Review from Nicola B (Daughter of Resident) published on 10 March 2025
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Reply from Dominic North, Client Liaison Manager at Signature Bentley House
Thank you so much for your kind words and for taking the time to share your experience. It means the world to our team at Bentley House to know that your loved one is happy and well cared for.
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Review from Josh B (Friend of Resident) published on 17 February 2025
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Reply from Dominic North, Client Liaison Manager at Signature Bentley House
Thank you so much for your kind words! It's a pleasure to care for your friend and we're so glad to hear that you're happy with their experience at Bentley House.
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Review from Tracey M (Friend of Resident) published on 9 January 2025
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Reply from Dominic North, Client Liaison Manager at Signature Bentley House
Thank you so much for your kind words and for taking the time to share your experience with us. We truly appreciate your feedback, and it means the world to our team here at Bentley House.
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Review from J M (Power of Attorney of Resident) published on 18 December 2024
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Reply from Dominic North, Client Liaison Manager at Signature Bentley House
Thank you so much for taking the time to share such kind words about Bentley House. It means a great deal to us to hear that we were able to provide comfort, care, and support during such an important time. It was truly a privilege to care for your friend, and we are so grateful for your thoughtful feedback.
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Review from G R (Daughter of Resident) published on 28 October 2024
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Reply from Dominic North, Client Liaison Manager at Signature Bentley House
Thank you so much for your kind words and for taking the time to leave such a thoughtful review. It was an honour to care for your loved one and we are grateful for the trust you placed in us at Bentley House.
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Review from Esther G (Daughter of Resident) published on 22 October 2024
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Reply from Dominic North, Client Liaison Manager at Signature Bentley House
Thank you so much for your kind words! We truly appreciate your feedback, and it means the world to us to know that your loved one is happy and well taken care of. Our team is dedicated to providing the best care possible, and it's heartwarming to hear that we've made a positive impact.
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Review from Marie Z (Daughter of Resident) published on 1 October 2024
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Reply from Dominic North, Client Liaison Manager at Signature Bentley House
Thank you so much for your kind words and taking the time to share your experience with us. It means the world to our team to know that we are making a difference in both your and your loved one's lives. We take great care in providing the best care and comfort for all our residents and your feedback inspires us to continue doing so with love and dedication.
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Review from C M (Daughter of Resident) published on 23 September 2024
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Reply from Dominic North, Client Liaison Manager at Signature Bentley House
Thank you so much for your kind words! We are so glad to hear that you and your family have had a positive experience with us. It's always our priority to create a warm, caring, and supportive environment for our residents and your feedback means the world to us.
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Review from Lynda S (Stepdaughter of Resident) published on 28 August 2024
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Reply from Dominic North, Client Liaison Manager at Signature Bentley House
Thank you so much for your lovely review. It's so great to hear that your Stepmother is settling in with us and I will be sure to pass your kind words onto the team.
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Review from Emma E (Daughter-in-law of Resident) published on 15 August 2024
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Reply from Dominic North, Client Liaison Manager at Signature Bentley House
Thank you so much for your kind words. Your feedback is invaluable and helps us keep our standards high, it has been a pleasure to get to know your father-in-law.
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Review from Christine L (Daughter of Resident) published on 10 June 2024
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Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House
Thank you for the very kind review, we are pleased we could provide this comfort for Dad and the family at this time.
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Review from C H (Niece of Resident) published on 7 June 2024
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Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House
Thank you for your kind words, it was pleasing having your aunt with us and getting to know you both.
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Review from M B (Son-in-law of Resident) published on 22 May 2024
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Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House
Thank you for the very kind response, we will be sure to pass your feedback on to the team.
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Review from S W (Friend of Resident) published on 7 May 2024
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Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House
Thank you for the very kind review, I will ensure this feedback is forwarded onto the teams at Bentley.
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Review from D C (Friend of Resident) published on 26 April 2024
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Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House
Thank you for the very kind review, we are thrilled with your feedback and will be sure to pass this on to our team at Bentley House.
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Review from J C (Daughter of Resident) published on 25 April 2024
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Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House
Thank you for the exceptionally kind review, it's a pleasure having Mum with us and seeing you when you visit.
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Review from S A (Daughter of Resident) published on 25 April 2024
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Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House
Thank you for the exceptionally kind review. It has been a pleasure having Mum with us and getting to see you and your family here at Bentley House.
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Review from L T (Daughter of Resident) published on 18 April 2024
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Reply from Care Team at Signature Bentley House
Thank you for taking the time to share your feedback.
We are sincerely sorry that your experience did not meet the standards you or your mother expected, and I'm sure we could have done more to support you both during your mother's stay.
Supporting individuals who exhibit challenging behaviours involves our team working in partnership with the individual's family, external healthcare professionals, and our central dementia experts. We always act on our residents' wishes, including when they want their family contacted or involved in their care, and our dedicated team work hard to manage and resolve an individual’s distress.
It would not be appropriate to go into full detail, but our team worked with you at length to find a suitable solution to address your mother's challenging behaviours and the impact this was having on other residents. We are sorry we could not find a suitable route forward despite the many support strategies that were tried. Whilst we have a dedicated dementia community, we are not able to support the most complex dementia presentations, which require the intervention of a mental health team, and there are other very specialist services that are better suited to this type of highly complex care.
We wish your mother well in her new home.
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Review from C B (Daughter of Resident) published on 3 April 2024
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Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House
Thank you for your very kind review and words, the team appreciate all your lovely feedback.
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Review from S G (Son-in-law of Resident) published on 27 March 2024
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Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House
Thank you very much for such a kind review, it has been a pleasure for us at Bentley and we are so pleased with your wonderful feedback.
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The Review Score of 9.8 (9.798) out of 10 for Signature Bentley House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.798 for Signature Bentley House is calculated as follows: ( (350 Excellents x 5) + (41 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 405 Ratings = 4.798
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Signature Bentley House is based on 33 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 33 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Jul 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2023
I first started working in the care industry at the age of 16 years while still in college, working as a part-time Housekeeper. I started spending more time with the residents and realised my passion for care at a young age. I left college and became a full-time Care Assistant. I spent my first 10 years in care before I decided to go travelling, visiting Thailand, Australia, Vietnam, Malaysia and South America over 18 months. When I returned, I worked for Sunrise Senior Living for the next 14 years developing my career from a Senior Care Assistant to an Assisted living Coordinator, then onto a Regional Care Coordinator which took me into supporting a home and I then became General Manager. I finally left Sunrise Senior Living to take an opportunity with Signature Senior Lifestyle, firstly as the General Manager at Elton House and then transferred to Bentley House. I have now worked in the care industry for 30 years and feel just as passionate about looking after our residents now as I did when I was 16 years of age.
Job Title: Client Liason Manager
Joined: 2018
I have had the pleasure of being a part of the Bentley House family since 2018, working in various roles around the home. My role at Bentley House means I am the first point of contact for those starting on the journey to find the best fit of a caring environment for their loved ones. I really enjoy being able to showcase the exceptional facilities, luxurious surroundings and incredible team members that Bentley is extremely fortunate to have.
Job Title: Dementia Care Manager
Joined: 2024
I started at Signature at Bentley House as Dementia Care Manager.
Job Title: Residential Care Manager
Joined: 2023
I have worked in health and social care for more than 20 years and have progressed through different roles throughout my career. I have completed Level 5 in Health and Social Care in Leadership and Management. Currently, I am working towards CIPD Level 5 in People Management. I have a background as a qualified nurse and midwife. I have experience working with different client groups, such as dementia, learning disabilities, assisted living, nursing and residential care. I am a very hardworking and passionate person. As the Residential Manager, I believe that it is important to be approachable and willing to help others. I pride myself in having a friendly and open approach to residents, loved ones and team members.
Job Title: Maintenance Manager
Joined: 2022
I joined Bentley House in September 2022 coming in from a non-care background of construction and hospitality. I haven’t looked back, it has been a pleasure to work alongside my colleagues and even more of a pleasure to build friendships with our residents here. I started building sites from a young age and continued on and off until I moved to the UK from Ireland in 2012. When I initially moved over, I got into the hospitality sector and ended up running restaurants for five years. I decided to get back into construction and maintenance in 2017, managing the maintenance team in a Grade 1 listed, 150-year-old country house which operated as a hotel. I consider myself a hardworking, self-motivated and determined individual who takes pride in their work. I would regard myself as a polite, friendly person who is confident when communicating with others.