Signature Bentley House

Pegs Lane, Hertford SG13 8EG
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9.8 130 Reviews
  • Signature Bentley House, Hertford
The home is purpose-built and offers exceptional accommodation, which is affordable but of a very high standard. The team at Bentley House offers a warm welcome to all and is a care home like no other in the area. Life here at Bentley House is about making it feel like home.

The home has not one, but two outstanding restaurants with the menu being chosen by current residents. Bentley house has a cinema which is in constant use, quite often by visiting grandchildren. A large Wellbeing and Lifestyle Team provide trips out, visiting speakers, one-to-ones and activities which are again chosen by the resident committee, who meet on a regular basis.

A typical one bedroom suite offers a bedroom, separate lounge and kitchen, with a full en-suite wet room and the apartments are unique as they offer double the space of most care homes and are ideal for those wanting an extra room, or for couples who want to stay together. The home also has smaller studios for those who prefer something cosier. The apartments come unfurnished, allowing residents to bring furniture and personal items to help the settling in process significantly.

Although Bentley House has outstanding facilities, the home is all about the care it provides. Residents range from those who are relatively independent and still drive to those who require respite, full nursing, dementia or end of life care. The team at Bentley House pride themselves on providing discreet support.

Care Provided by Signature Bentley House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Emma Franklin (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (77)
    • Single Rooms with ensuite Wet Room (77)
    • Couples/Companion Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 6

Funding & Fees Guide for Signature Bentley House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors welcome at any time.


  • Parking
  • Large car park to front of home.


Signature Bentley House Reviews (130)

Total of 130, showing 1-20
9.8

Signature Bentley House has a Review Score of 9.8 (9.798) out of 10, based on 34 reviews in the last 2 years. Over all time Signature Bentley House has 130 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the care my mum receives. They are always trying to encourage my mum to participate in things and to get her out of her room, even if it's just for a coffee downstairs, the staff are always so happy to help with anything you need. Bentley House is outstanding for all of my mums needs.

Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your kind words and for taking the time to share your experience. It means the world to our team at Bentley House to know that your loved one is happy and well cared for.


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Overall Experience  Overall Experience 5.0 out of 5

We have had several friends and family become members of care homes in different counties across the country. None of which compare to our recent encounters with Signature Bentley House, Hertford.
Each and every component of our experience has been seamless and pleasurable.
Reception welcomes you
with open arms, and the care staff working throughout show the utmost respect and hospitality. Our liaison manager made it very clear prior to joining that our loved one would be made to feel part of a community whilst receiving a high standard of care.
We have been filled with such confidence thus far. Leading us to prompt others to choose this care home over others.

Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your kind words! It's a pleasure to care for your friend and we're so glad to hear that you're happy with their experience at Bentley House.


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Overall Experience  Overall Experience 5.0 out of 5

I found Signature Bentley House very friendly, kind and caring, my friend was very well looked after and supported during his time there. The staff go out of their way to help and support when needed. The food was great and entertainment was good. Always felt very welcome when visiting, staff always
up for a chat and always very helpful if I had any concerns. Overall I lovely place to be.

Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your kind words and for taking the time to share your experience with us. We truly appreciate your feedback, and it means the world to our team here at Bentley House.


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Overall Experience  Overall Experience 5.0 out of 5

Our dear friend for whom we held Lasting Power of Attorney for began living at Bentley House in March 2023 following the death of his wife.
From the first visit to Bentley House, he was made to feel welcome. Everything was discussed with him, rather than us, which made him feel in control and valid,
it was after all his decision.
As the song goes ' Everyone knew his name' after that first and subsequent visits.
My friend found the food to be faultless, he deemed the nutritious soups delicious. Enjoyed the variety of daily options. And when feeling in need of a simple fried egg on toast it was never a problem.
His spacious apartment was kept clean, as were his clothes.
As for his care, there was continuity at every stage of his life at BH. Liaison between BH and his LPA's was faultless. Eric often said it's like being in a 5* hotel, his needs were met and he was happy residing there, being surrounded by his own possessions, and familiar faces. Independence with excellent care 24/7.

Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for taking the time to share such kind words about Bentley House. It means a great deal to us to hear that we were able to provide comfort, care, and support during such an important time. It was truly a privilege to care for your friend, and we are so grateful for your thoughtful feedback.


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Overall Experience  Overall Experience 5.0 out of 5

Bentley House were amazing in the care they provided for my mum in the last few weeks of her life. We had hoped she would have been with them for longer. A difficult time for all but she was treated with dignity and exceptional care. Thank you.

Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your kind words and for taking the time to leave such a thoughtful review. It was an honour to care for your loved one and we are grateful for the trust you placed in us at Bentley House.


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Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a very happy resident for over a year now.
Throughout this time all the staff have been unfailingly courteous & helpful.
My Mother's care has been exemplary & it's been a pleasure to chat to the two ladies on Reception.
Dom has always been on hand to helpfully deal with any issues-
nothing has ever been too much trouble - from settling my Mother to making sure she gets the best care.
Thank you so much.

Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your kind words! We truly appreciate your feedback, and it means the world to us to know that your loved one is happy and well taken care of. Our team is dedicated to providing the best care possible, and it's heartwarming to hear that we've made a positive impact.


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Overall Experience  Overall Experience 5.0 out of 5

My father moved in to this wonderful home in May. It was no easy decision for us as family, however finding Bentley House made us feel so reassured that Dad would be in the best possible place. The home itself is beautiful with a warm and welcoming environment. The staff have been absolutely incredible
with Dad, from care staff to liaison management to reception staff; wherever he goes, he is greeted with a huge smile and warmest of encounters, this makes him feel extremely valued as a resident and part of a new and extended family. The staff are extremely caring and responsive and have been fantastic at communicating with us and welcoming us all as family. Dad has formed incredible bonds with some staff. They are fantastic at providing feedback. No question or request is too much, and they are always learning about Dad to personalise his care. We feel blessed to have Dad living at Bentley House and hope he continues to have this amazing accommodation and care for years to come.

Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your kind words and taking the time to share your experience with us. It means the world to our team to know that we are making a difference in both your and your loved one's lives. We take great care in providing the best care and comfort for all our residents and your feedback inspires us to continue doing so with love and dedication.


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Overall Experience  Overall Experience 5.0 out of 5

I was initially concerned about moving my mother into a residential care home, as she had always said a care home would not be for her. The move into Bentley House was very straightforward once we had a move-in date. Soon after she moved in, she said that she was very happy being at Bentley House. The
staff are all very kind, friendly and very polite to her and always use her name. She enjoys going to the cafe for tea and cake and seeing other residents and staff. She has been taken to watch films in the cinema which she has enjoyed. She has tried a few activities and the staff are encouraging her to try some more.

Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your kind words! We are so glad to hear that you and your family have had a positive experience with us. It's always our priority to create a warm, caring, and supportive environment for our residents and your feedback means the world to us.


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Overall Experience  Overall Experience 5.0 out of 5

My Stepmother moved into Bentley House July 2024. The transition from home to Bentley House was smooth thanks to the support and guidance of staff. Although early days and the huge change to her life she has voiced that it was the right choice and place for her. Considering that she has high expectations
she has settled and is enjoying the activities offered. She considers the food to be of a good standard and has praised the care and commitment all staff have shown her.

Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your lovely review. It's so great to hear that your Stepmother is settling in with us and I will be sure to pass your kind words onto the team.


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Overall Experience  Overall Experience 5.0 out of 5

My father-in-law moved into Bentley House in May, sadly due to having early-onset Alzheimer's. It was a very difficult decision that my husband and his sister had to make but, having provided care for him to an increasing degree over the last 7-odd years, it was undoubtedly the right one.
The first
impression is that it seems more like a 5-star hotel than a residential care home. The words care home can, as I am sure most people imagine, conjure up quite unpleasant images, but Bentley House couldn't be further from these stereotypical ideas. It is very clear that time, effort and consideration have gone into every aspect. This isn't a place that people come to wait for God but rather to actively live and experience what is there for life to offer.
Nowhere is perfect and there won't always be an ideal solution for every problem, but I'd wager that Bentley House and its staff come as close as is possible. Would highly recommend it to anyone in our position.

Reply from Dominic North, Client Liaison Manager at Signature Bentley House

Thank you so much for your kind words. Your feedback is invaluable and helps us keep our standards high, it has been a pleasure to get to know your father-in-law.


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Overall Experience  Overall Experience 5.0 out of 5

Dad did not spend long at Bentley House but his last few weeks were comfortable for him. The staff in Cedar Ward were very caring, as was the nurse in charge. I was very touched by the care of Dad the day he died and the kindness/respect shown to him and me.

Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House

Thank you for the very kind review, we are pleased we could provide this comfort for Dad and the family at this time.


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Overall Experience  Overall Experience 5.0 out of 5

Although only a short stay - my aunt would have loved the facilities. The client liaison manager was absolutely amazing and did all that one could ask of him. Was a pleasure to meet all the staff and the cooling of my aunt in her last days was exceptional.

Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House

Thank you for your kind words, it was pleasing having your aunt with us and getting to know you both.


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Overall Experience  Overall Experience 5.0 out of 5

Our experience with Bentley from the very start has been excellent. Every aspect has been dealt with very well and with little fuss.
Viewing was easy, getting a room was easy, moving in was easy and the continued support is awesome.
We are so pleased with how this has turned out and couldn’t ask for
a nicer environment for Mum, who is also very happy in her new “home”.
Dominic was especially helpful throughout.
Bentley House is from what we have learnt a different class from the others around.

Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House

Thank you for the very kind response, we will be sure to pass your feedback on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

My friend has resided at Bentley House for many years on the dementia floor. The staff have always been so friendly and caring towards all the residents and visitors from what I have seen during my time visiting. Nothing seems to be too much trouble when speaking to the staff, no matter how big or small
the task is. The home is immaculate, with wonderful settings and daily activities for the residents to enjoy! I always enjoy my time spent there.

Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House

Thank you for the very kind review, I will ensure this feedback is forwarded onto the teams at Bentley.


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Overall Experience  Overall Experience 5.0 out of 5

My friend visited Bentley House for a 4 week respite unfortunately after having a fall, and I have to say from start to finish the care and compassion that the team at Bentley have shown has been incredible. The facilities alone made me want to move in and I genuinely believe that if it wasn’t for the
care and hard work they put in, my friend wouldn’t be in the brilliant position they are in now.
Can’t thank you guys enough!

Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House

Thank you for the very kind review, we are thrilled with your feedback and will be sure to pass this on to our team at Bentley House.


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Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble at Bentley House. All staff are caring and committed - even knowing every resident's name and cheerfully smiling 'hello'! Bentley House is not perfect, but it is pretty close. I know my mum is safe and well cared for and I can leave her in that knowledge, which gives me peace.

Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House

Thank you for the exceptionally kind review, it's a pleasure having Mum with us and seeing you when you visit.


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Overall Experience  Overall Experience 5.0 out of 5

It is such a relief to know that my mum is being cared for in a professional manner and that she is happy and enjoying herself at Bentley. I go out of my way to get to know her fellow residents, other visitors and staff every time I visit and it really feels like I am going into my mum's home because
everybody is friendly and nothing is too much trouble.

Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House

Thank you for the exceptionally kind review. It has been a pleasure having Mum with us and getting to see you and your family here at Bentley House.


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Overall Experience  Overall Experience 1.0 out of 5

My mother lived in her home with my help until she was 89. Sadly there followed a stroke and dementia and we were advised that she should no longer live alone. I researched carefully and moved her to an assisted living apartment in Bentley House, Hertford with the promise of 24-hour care on hand and
help with personal care and everyday requirements eg meals, laundry etc. The facilities were fine but mum was moved to a 5th-floor apartment which we soon discovered was the only inhabited apartment on the floor. Mum became increasingly isolated. Her mental health deteriorated. I discovered sores on her body. She was not showered. They couldn’t manage her medication, personal care or mood swings. Challenging behaviour was met with calls for me to attend or hospital stays. I was soon the only one to shower her. It was clear that Bentley House could not manage Mum, promises were broken, and her care was lacklustre and inadequate. We moved.

Reply from Care Team at Signature Bentley House

Thank you for taking the time to share your feedback.


We are sincerely sorry that your experience did not meet the standards you or your mother expected, and I'm sure we could have done more to support you both during your mother's stay.


Supporting individuals who exhibit challenging behaviours involves our team working in partnership with the individual's family, external healthcare professionals, and our central dementia experts. We always act on our residents' wishes, including when they want their family contacted or involved in their care, and our dedicated team work hard to manage and resolve an individual’s distress.


It would not be appropriate to go into full detail, but our team worked with you at length to find a suitable solution to address your mother's challenging behaviours and the impact this was having on other residents. We are sorry we could not find a suitable route forward despite the many support strategies that were tried. Whilst we have a dedicated dementia community, we are not able to support the most complex dementia presentations, which require the intervention of a mental health team, and there are other very specialist services that are better suited to this type of highly complex care.


We wish your mother well in her new home.


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Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Bentley House 4 weeks ago and is very settled and happy there. The staff are excellent and the accommodation and the food are a very high standard. It is an example of how a care home should be.

Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House

Thank you for your very kind review and words, the team appreciate all your lovely feedback.


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Overall Experience  Overall Experience 5.0 out of 5

In one word outstanding.
It's not cheap as we all know but we as a family have been thoroughly impressed since our family member took up residence at the beginning of October 2023.
The care is brilliant and it is great to see staff members going about their duties in a diligent manner with a smile
on their faces.

Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House

Thank you very much for such a kind review, it has been a pleasure for us at Bentley and we are so pleased with your wonderful feedback.


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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Signature Bentley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Signature Bentley House is calculated as follows: ( (350 Excellents x 5) + (41 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 405 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Signature Bentley House is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jul 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (5)

Emma

Emma Franklin

Job Title: General Manager

Joined: 2023

I first started working in the care industry at the age of 16 years while still in college, working as a part-time Housekeeper. I started spending more time with the residents and realised my passion for care at a young age. I left college and became a full-time Care Assistant. I spent my first 10 years in care before I decided to go travelling, visiting Thailand, Australia, Vietnam, Malaysia and South America over 18 months. When I returned, I worked for Sunrise Senior Living for the next 14 years developing my career from a Senior Care Assistant to an Assisted living Coordinator, then onto a Regional Care Coordinator which took me into supporting a home and I then became General Manager. I finally left Sunrise Senior Living to take an opportunity with Signature Senior Lifestyle, firstly as the General Manager at Elton House and then transferred to Bentley House. I have now worked in the care industry for 30 years and feel just as passionate about looking after our residents now as I did when I was 16 years of age.


Dominic

Dominic North

Job Title: Client Liason Manager

Joined: 2018

I have had the pleasure of being a part of the Bentley House family since 2018, working in various roles around the home. My role at Bentley House means I am the first point of contact for those starting on the journey to find the best fit of a caring environment for their loved ones. I really enjoy being able to showcase the exceptional facilities, luxurious surroundings and incredible team members that Bentley is extremely fortunate to have.


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Andrea Bailey

Job Title: Dementia Care Manager

Joined: 2024

I started at Signature at Bentley House as Dementia Care Manager.


Kiran

Kiran Iqbal

Job Title: Residential Care Manager

Joined: 2023

I have worked in health and social care for more than 20 years and have progressed through different roles throughout my career. I have completed Level 5 in Health and Social Care in Leadership and Management. Currently, I am working towards CIPD Level 5 in People Management. I have a background as a qualified nurse and midwife. I have experience working with different client groups, such as dementia, learning disabilities, assisted living, nursing and residential care. I am a very hardworking and passionate person. As the Residential Manager, I believe that it is important to be approachable and willing to help others. I pride myself in having a friendly and open approach to residents, loved ones and team members.


James

James Broughton

Job Title: Maintenance Manager

Joined: 2022

I joined Bentley House in September 2022 coming in from a non-care background of construction and hospitality. I haven’t looked back, it has been a pleasure to work alongside my colleagues and even more of a pleasure to build friendships with our residents here. I started building sites from a young age and continued on and off until I moved to the UK from Ireland in 2012. When I initially moved over, I got into the hospitality sector and ended up running restaurants for five years. I decided to get back into construction and maintenance in 2017, managing the maintenance team in a Grade 1 listed, 150-year-old country house which operated as a hotel. I consider myself a hardworking, self-motivated and determined individual who takes pride in their work. I would regard myself as a polite, friendly person who is confident when communicating with others.


Frequently Asked Questions about Signature Bentley House

What types of Care is Signature Bentley House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Signature Bentley House provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Signature Bentley House have?

There are 77 Single Rooms.

What are the Facilities & Services at Signature Bentley House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Signature Bentley House to the centre of Hertford?

0.3 mile(s) as the crow flies, distance by road may be significantly further.