Signature Bentley House

Pegs Lane, Hertford SG13 8EG
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9.8 130 Reviews
  • Signature Bentley House, Hertford
The home is purpose-built and offers exceptional accommodation, which is affordable but of a very high standard. The team at Bentley House offers a warm welcome to all and is a care home like no other in the area. Life here at Bentley House is about making it feel like home.

The home has not one, but two outstanding restaurants with the menu being chosen by current residents. Bentley house has a cinema which is in constant use, quite often by visiting grandchildren. A large Wellbeing and Lifestyle Team provide trips out, visiting speakers, one-to-ones and activities which are again chosen by the resident committee, who meet on a regular basis.

A typical one bedroom suite offers a bedroom, separate lounge and kitchen, with a full en-suite wet room and the apartments are unique as they offer double the space of most care homes and are ideal for those wanting an extra room, or for couples who want to stay together. The home also has smaller studios for those who prefer something cosier. The apartments come unfurnished, allowing residents to bring furniture and personal items to help the settling in process significantly.

Although Bentley House has outstanding facilities, the home is all about the care it provides. Residents range from those who are relatively independent and still drive to those who require respite, full nursing, dementia or end of life care. The team at Bentley House pride themselves on providing discreet support.

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Care Provided by Signature Bentley House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Emma Franklin (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (77)
    • Single Rooms with ensuite Wet Room (77)
    • Couples/Companion Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 6

Funding & Fees Guide for Signature Bentley House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Large car park to front of home.


Signature Bentley House Reviews (130)

Total of 130, showing 41-60
9.8

Signature Bentley House has a Review Score of 9.8 (9.798) out of 10, based on 34 reviews in the last 2 years. Over all time Signature Bentley House has 130 reviews.

Overall Experience

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Review from Elizabeth M (Daughter of Resident) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Bentley House because it didn't compare with anything else in the area. Having had a negative experience with our Nan years ago, this ticked all the boxes. Our mum had had a really tough time in hospital, and once she recovered enough, she moved to Bentley House. The staff got to know her very
well; they were interested in chatting with her and gave companionship when we couldn't visit due to Covid restrictions. If we wanted to know more detail about her medical issues, the nurses in charge would seek to find out the relevant information so that we were kept in the picture. The chef knew her favourites and would make sure she had a varied diet within the restrictions she had for her diet, even mixing different flavoured smoothies for her to keep up her strength. Mum was always made comfortable in her bed and was very well cared for. We are so glad Mum had her final months in a place where she was nurtured, treated with respect and responded to in good time. Highly recommended!

Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House

Many thanks for your very kind review - it was a pleasure having mum with us, and we are thrilled you and the family have been happy with the care mum received!


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Review from Timothy F (Son of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

2021 was a tough year for our mum; she had a stoma bag fitted, which meant she finally needed carers to come into her home, at age 89. Then she caught shingles, and had a fall from her scooter that broke her arm, and so ended up in hospital for 2-months and unable to get out of bed. We had to make a
decision on placing her in a care home with nursing, so we looked at various homes in Ware and Hertford.
Bentley House stood out above all the others, and one of the client liaison managers made us feel that every effort would be made to welcome her and see that her every need was catered for. We made the final decision and have never regretted it. Mum is looked after so well by the nurses and carers, along with the GP. The food is excellent and to her taste, and she is undergoing physio now to help her arm recover. We visit every day, and anyone can see the residents are happy and well looked after.
I would have no hesitation in recommending Bentley House to any potential resident.

Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House

Many thanks for your very kind review - it is a pleasure having mum stay with us and become part of the Bentley Family. We are thrilled you are happy with the care and support mum receives from us!.


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Review from M D (Respite Resident) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bentley House is a beautiful home. I felt at home as soon as I arrived. The staff couldn't be more helpful and kind, especially the activity's staff and the regular care staff. I was here during the lockdown, and so there were no outings or entertainers (these were instrumental in our choosing Bentley
in the first place). We were told that no agency staff were employed, but there was a lot of agency staff during my stay. The food is excellent - also the service staff - perhaps if you increased staff pay, you would get more permanent staff. I would come to revisit.

Reply from Cassie Hinton, Client Liaison Manager at Signature Bentley House

Many thanks for your kind review; it was a pleasure having you stay with us, and we would warmly welcome you back.


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Review from Rachel A (Friend of Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a serious fall, the manager at Bentley House was both kind and sensitive as she showed my mum and us the facilities and the quality of care Bentley House has to offer.
She was clear in her communications and listened carefully to meet our needs. Once we had made our decision, she was systematic
and prompt in making it possible for my mum to start her 2-weeks respite stay.
Despite Covid restrictions, a robust system had been put in place, which still allowed me to visit my mum safely.
The rooms and facilities are beautifully appointed and clean, and sleeping in a hospital bed, allowed my mum to sleep much more comfortably. The wet room facility helped her to develop her confidence and independence again. Bentley House even provided her with a walking aid, which also helped her to regain strength during her stay. The food was good, and there were a number of individual carers who went out of their way to get to know her and make her feel welcome. Thank you so much.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Your kind words mean a lot to the staff at Bentley House, so thank you for your very kind words. It was a pleasure showing you all around our beautiful home and getting Mum settled in for her two-week stay. She is welcome back anytime.


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Review from Margaret B (Respite Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank everybody enough for what they have done for me during my respite care. From management to carers, restaurant staff, cleaning staff, I cannot thank them enough. If I've forgotten anyone, I apologise. Even though I had to isolate, I never felt I was being a nuisance. I can only say thank
you again.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

It was our absolute pleasure having you stay with us - I'm so glad you also liked the book we left for you to read. You are more than welcome to come back and stay anytime.


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Review from Rachel P (Daughter of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been resident at Bentley House since August 2020 - arriving during COVID-19 restrictions.
The care team were incredibly reassuring at a very difficult time for the family and ensured Dad was helped to settle in over the first few weeks. Over the months of lockdown, the team have done their
very best to keep us in touch with Dad - helping with phone calls and gently encouraging Dad to get involved in social activities at Bentley House.
We have seen Dad’s mental and physical health improve over time - and are so grateful for the care and respect with which they interact with Dad every day. Now that we are able to visit again, it is just lovely to see how well the team have got to know Dad and how fond he is of his care team.
We are so grateful for the care and attention that the entire team pay to ensure residents’ and visitors’ safety during COVID - always adhering to guidelines while managing to make visits feel very special in spite of the restrictions.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your very kind review - we are so very happy with the way Dad has settled in, and it's so good to see him taking part in social engagement.


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Review from David L (Son of Resident) published on 10 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum and I are really impressed with the wise and professional way that Covid has been handled and that Bentley House; feels like a safe place. The place is extremely clean and comfortable, and Mum is very happy here. Thank you.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Many thanks for your kind review - Covid has certainly been tough on us all, but our resident's safety is key. Mum is very well respected at Bentley House, and her poems keep us all entertained.


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Review from Thelma L (Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff very well trained. I was always greeted with a smile, and this is so important and very helpful. It never seemed too much trouble if asked to do something.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Many thanks for your very kind review - it was a pleasure having you stay with us, and would welcome you back anytime. Thank you.


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Review from Nigel M (Son of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Bentley House are very friendly and most welcoming. The facilities are truly excellent and a cut above their rivals. The moving in experience for my mother was seamless and very efficient, and most importantly, Mum feels welcome and respected and is becoming part of a community and
is now making new friends.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Many thanks for your very kind words. Mum certainly has fit in very well here and is making the most of the facilities here at Bentley House, which is great. Glad the moving experience was seamless for her too.


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Review from Pamela M (Respite Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been here for six weeks now. So far, I can't fault the help, care and friendly staff. If anyone needs live-in care, one couldn't go anywhere better.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your very kind review. It is our pleasure to have you as part of the Bentley House Family. You are an absolute joy to have around and glad you have made so many fabulous friends.


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Review from Brigitte N (Daughter of Resident) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not thank Bentley House enough for all they do for my mum. They are caring, considerate, compassionate and have navigated the Covid pandemic amazingly.
Living in a different country has been particularly hard over the last year, but it gives me great comfort to know that Mum is in the very best
place possible.
My mum used to love cruising, and we now joke that being at Bentley House is like being on a luxury cruise ship with a variety of activities, 5-star service and fabulous catering. The only difference is they don’t stop off at different ports!
Thank you to all the amazing staff!

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your extremely kind review - we are always told that it has the feel of a cruise. A cruise with 24-hour care, how lovely! The staff will certainly enjoy reading your review. Thank you.


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Review from Evelyn J (Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care and help extremely kind and prompt.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your kind review - it is a pleasure having you as part of our Bentley Family. Looks like you are building some wonderful friendships in the home too.


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Review from S G (Daughter of Resident) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have looked after Mum extremely well. We are very pleased. Recently, she celebrated her 100th birthday, and the staff went to great lengths to make it a memorable day.
In view of the recent lockdowns and restricted visiting, my comments/ratings are a bit of a guess as visits have been extremely
limited.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your review; it was a huge pleasure to be part of Mums milestone Birthday. A lovely day had by all!


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Review from Hillary H (Daughter of Resident) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant environment. Caring and patient staff. The food menu is extremely tasty and well received by residents. Staff have provided activities despite the Covid Pandemic, which is appreciated. Bentley House has maintained a safe and secure environment throughout this Covid crisis, which is to
be congratulated.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your kind review - yes the food is extremely tasty indeed. Our monthly food forums with our residents are taken very seriously, so any food preferences that the Residents requests are taken on board.


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Review from Penny W (Daughter of Resident) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into Bentley House together in March, and every single member of staff was so welcoming and caring towards them both. Sadly my mother was extremely frail, but they offered her outstanding palliative care in line with her wishes, and I could not have asked for more in her final days.
They continue to care for my father with such kindness, compassion and genuine interest in him and have been so kind to us too. I did a lot of research before choosing this home for my parents, and I would not hesitate to recommend it to anyone looking for a 'home from home' for their loved one.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your very kind review. Your father is a wonderful gentleman, and we will continue to take great care of him.


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Review from Mo J (Daughter of Resident) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The last 13 months have been really tough for everyone, especially not being able to see Mum when/as often as we were doing before the pandemic. The team at Bentley House have been absolutely amazing throughout the whole 13-months, putting the resident's needs at the heart of everything they've done.
The residents have been kept safe, healthy and secure throughout. Zoom calls have been arranged for whenever we needed them - weekly, special occasions etc.


We had our first visit with Mum inside Bentley House yesterday (21st April) after a long 6-months, and her joy at being able to see us in person was immeasurable. It was a lovely 45 minutes for both her and us.


Hopefully, things will continue to improve and we can get back to visiting as we did before.


Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your very kind review - it was actually amazing to witness Mums beaming smile when she saw you for the first time in 6 months, very heartwarming indeed.


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Review from Veronica C (Daughter-in-law of Resident) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and helpful. The staff have always been extremely approachable and willing to answer any queries we have. We feel that my mother-in-law is cared for and protected at Bentley House and is starting to feel at home following her sudden bereavement.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your very thoughtful comment - pleased to hear that our staff are very approachable and can assist in any way they can.


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Review from K G (Wife of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heartfelt thanks to all at Bentley House for their safety measures at this time, coupled with the humanity of both relatives and residents. It is a very worrying time, but I have found all the staff at Bentley to be so reassuring and helpful. My husband has improved in the last 6-months. I think this
is down to the fact that they have kept him so safe and at the same time found ways for him to progress. I wish all homes were like Bentley.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your fantastic review - very much appreciated and wonderful for the staff to read such kind words.


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Review from Shirley J (Daughter-in-law of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at Bentley House for just over two years, and I cannot fault the place. The staff have been wonderful during the Covid outbreak and have done everything to make the residents feel comfortable and in touch with their relatives. We have a FaceTime call, set up by the home each
week, and more recently, we have been able to visit in person with every precaution being taken by Bentley House. The photos don't do the place justice. Standards are very high and when you enter, it's like going into a hotel. During normal times, pre-covid, you are free to use the lounge whilst visiting, make drinks and help yourself to cakes. My mum-in-law is particularly happy that we can take our dog in to visit her too. The staff are very good and respect the residents at all times. Highly recommend Bentley House.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you very much for your fantastic view of our beautiful home. We are pleased to hear that even during these trying times, we continue to make all our residents feel as comfortable as possible.


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Review from Adrian B (Son of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have been very impressed with the service that the Bentley House team have provided for my parents, who are both in their 90s. They receive round-the-clock care and live in a warm, friendly and welcoming environment. It's not their home, but it's as close as they could get to one.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Many thanks for your kind review - very much appreciated. Mum and Dad are a wonderful couple to have here at Bentley House.


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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Signature Bentley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Signature Bentley House is calculated as follows: ( (350 Excellents x 5) + (41 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 405 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Signature Bentley House is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (14)

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Meet the Team (5)

Emma

Emma Franklin

Job Title: General Manager

Joined: 2023

I first started working in the care industry at the age of 16 years while still in college, working as a part-time Housekeeper. I started spending more time with the residents and realised my passion for care at a young age. I left college and became a full-time Care Assistant. I spent my first 10 years in care before I decided to go travelling, visiting Thailand, Australia, Vietnam, Malaysia and South America over 18 months. When I returned, I worked for Sunrise Senior Living for the next 14 years developing my career from a Senior Care Assistant to an Assisted living Coordinator, then onto a Regional Care Coordinator which took me into supporting a home and I then became General Manager. I finally left Sunrise Senior Living to take an opportunity with Signature Senior Lifestyle, firstly as the General Manager at Elton House and then transferred to Bentley House. I have now worked in the care industry for 30 years and feel just as passionate about looking after our residents now as I did when I was 16 years of age.


Dominic

Dominic North

Job Title: Client Liason Manager

Joined: 2018

I have had the pleasure of being a part of the Bentley House family since 2018, working in various roles around the home. My role at Bentley House means I am the first point of contact for those starting on the journey to find the best fit of a caring environment for their loved ones. I really enjoy being able to showcase the exceptional facilities, luxurious surroundings and incredible team members that Bentley is extremely fortunate to have.


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Andrea Bailey

Job Title: Dementia Care Manager

Joined: 2024

I started at Signature at Bentley House as Dementia Care Manager.


Kiran

Kiran Iqbal

Job Title: Residential Care Manager

Joined: 2023

I have worked in health and social care for more than 20 years and have progressed through different roles throughout my career. I have completed Level 5 in Health and Social Care in Leadership and Management. Currently, I am working towards CIPD Level 5 in People Management. I have a background as a qualified nurse and midwife. I have experience working with different client groups, such as dementia, learning disabilities, assisted living, nursing and residential care. I am a very hardworking and passionate person. As the Residential Manager, I believe that it is important to be approachable and willing to help others. I pride myself in having a friendly and open approach to residents, loved ones and team members.


James

James Broughton

Job Title: Maintenance Manager

Joined: 2022

I joined Bentley House in September 2022 coming in from a non-care background of construction and hospitality. I haven’t looked back, it has been a pleasure to work alongside my colleagues and even more of a pleasure to build friendships with our residents here. I started building sites from a young age and continued on and off until I moved to the UK from Ireland in 2012. When I initially moved over, I got into the hospitality sector and ended up running restaurants for five years. I decided to get back into construction and maintenance in 2017, managing the maintenance team in a Grade 1 listed, 150-year-old country house which operated as a hotel. I consider myself a hardworking, self-motivated and determined individual who takes pride in their work. I would regard myself as a polite, friendly person who is confident when communicating with others.