Signature Bentley House

Pegs Lane, Hertford SG13 8EG
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9.8 130 Reviews
  • Signature Bentley House, Hertford
The home is purpose-built and offers exceptional accommodation, which is affordable but of a very high standard. The team at Bentley House offers a warm welcome to all and is a care home like no other in the area. Life here at Bentley House is about making it feel like home.

The home has not one, but two outstanding restaurants with the menu being chosen by current residents. Bentley house has a cinema which is in constant use, quite often by visiting grandchildren. A large Wellbeing and Lifestyle Team provide trips out, visiting speakers, one-to-ones and activities which are again chosen by the resident committee, who meet on a regular basis.

A typical one bedroom suite offers a bedroom, separate lounge and kitchen, with a full en-suite wet room and the apartments are unique as they offer double the space of most care homes and are ideal for those wanting an extra room, or for couples who want to stay together. The home also has smaller studios for those who prefer something cosier. The apartments come unfurnished, allowing residents to bring furniture and personal items to help the settling in process significantly.

Although Bentley House has outstanding facilities, the home is all about the care it provides. Residents range from those who are relatively independent and still drive to those who require respite, full nursing, dementia or end of life care. The team at Bentley House pride themselves on providing discreet support.

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Care Provided by Signature Bentley House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Emma Franklin (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (77)
    • Single Rooms with ensuite Wet Room (77)
    • Couples/Companion Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 6

Funding & Fees Guide for Signature Bentley House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Large car park to front of home.


Signature Bentley House Reviews (130)

Total of 130, showing 61-80
9.8

Signature Bentley House has a Review Score of 9.8 (9.798) out of 10, based on 34 reviews in the last 2 years. Over all time Signature Bentley House has 130 reviews.

Overall Experience

  • 110
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130
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Review from Eleanor W (Daughter of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with all the staff. In a very challenging time, where guidance and restrictions seem to change daily, every member of staff I have had contact with has been extremely supportive and gone out of their way to welcome and help my mother settle in. Many activities have had to be adapted but
the activities team have risen to the task. I am very grateful to everyone for their care and attention.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Many thanks for your kind review - yes guidance and restrictions do tend to change quite a lot at the moment which we will continue to support to keep our Residents in a safe environment. We do however pray that things will regain some normality very soon. We will continue to not let this pandemic take the love, care and attention away from our wonderful Residents.


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Review from Pamela S (Daughter of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the country began dealing with the restrictions of the covid pandemic, the staff at Bentley House have been amazing.
They have worked together to give my father the very best care we could wish for, giving me peace of mind at this time.
The staff have gone above and beyond their allotted duties
on numerous occasions to give my father the best quality of life possible to him.
For example, on his 100th birthday, they not only arranged a lovely luncheon and afternoon tea with cake and champagne but also produced a video of his life with pictures and videos sent in by family members. On another occasion, a staff member went shopping on her way home to try and purchase something to help my father with the skin picking, associated with his dementia.
The staff have stayed upbeat and positive throughout this time and with strict safety measures in place have kept the home and residents covid free.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Such a wonderful review! We are very glad that we could celebrate Dad's 100th Birthday with him, he had a wonderful day. We continue to go above and beyond for all of our Residents and are always happy to support any requirements needed even if it is popping to a shop after work, no problem at all! Many thanks.


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Review from Maureen A (Niece of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we moved my Aunt to Bentley House, 5-years ago, we knew, after only a short time, that we had made the right choice for her. Although she was a little uncertain at first, the staff were so welcoming and quickly helped to make her feel comfortable and secure. The carer who greeted us on that first
day is still there today and still as friendly and welcoming. A good staff team.
We were keen to replicate the flat my Aunt was leaving and having her own apartment at Bentley House was perfect for her. The staff are always very, very patient and caring and make a point of getting to know all the residents well and their visitors. My Aunt is now 101-years, and I cannot fault the attention she has received. Staff always telephone me on the outcome of GP visits or any changes to her medication or condition.
The handling of the pandemic by staff and management at Bentley House has been exemplary.
My Aunt once said to me, 'you should book your place here, dear". I think that says it all!

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

We are so pleased to hear that you know your Aunt made the right choice in choosing Bentley House. The care team here are amazing and it's always good to pass on these wonderful comments so they know they are doing an outstanding job of looking after your auntie and all of our other Residents. Many thanks.


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Review from Rosemary S (Daughter of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to all the staff at Bentley House for everything that they have done to enable my mother's move to go so smoothly and to help her settle in so quickly. From arranging her own furniture and pictures as she wanted them; helping her with I.T. issues with her phone so we can keep in daily
touch with her and facilitating weekly visits in a carefully considered and safe way, the staff at Bentley House have done everything they can to make her feel at home and settled in very challenging circumstances. The moving in team have been a fantastic support to me. Nothing seemed too much trouble for them. I'm grateful to the activities team for downloading podcasts of services from my mother's local church for her and for the daily activities packs. Everyone is friendly and professional. It is a great comfort to know that my mum is in such good care.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your very kind review - we will continue to give Mum the best care and make her feel very much at home. Mum now feels very comfortable at Bentley House and we are lucky to have her as part of the Bentley House Family!


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Review from Sue C (Daughter of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked after my father until he passed away, the lovely staff at Bentley House continue to care for my mum who has Dementia and during lockdown, this especially gives us peace of mind knowing Mum is safe and well cared for. Thank you to all the staff.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

We were very sad to say goodbye to Dad but are pleased that Mum is receiving the best care that she deserves. She is a wonderful lady, full of smiles and she has made some amazing friendships with other Residents at Bentley House.


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Review from A G (Respite Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant experience. Very comfortable. Only one thing menu restriction for a Celiac. But I've given top marks as you deserve top marks. I would come again.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Many thanks for your very kind review - myself and the team here at Bentley House would welcome you back anytime. You were an absolute pleasure with a great sense of humor! We can look into the menu to give more choices going forward, your feedback is very much appreciated.


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Review from Philip G (Son of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service from CRM and move-in coordinator. Father was pleased with the room he was given, very comfortable for him in the week he was there.
Care/staff exceptional. No activities sadly and restaurant not open, despite COVID other homes do.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for you review - it was an absolute pleasure having your Father stay with us. We are so pleased that Dad was comfortable and liked his apartment. We do have to follow guidelines due to COVID, so unfortunately our residents can only take part in small groups meaning that activities are limited per person. In normal circumstances, we would have 7 activities each day for all of the Residents.


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Review from Sylvia N (Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As you will see from below, I am very well satisfied with Bentley House and very appreciated of the opportunities you provide to keep our minds ticking over. Under the present COVID restrictions it's a bit tedious (can't get to the bank or shops) but they will not last forever and when safe you will
let us kick up our heels again. Thank you one and all.
PS: Was interested to see the photographs on the walls on the ground floor - so many good looking people to look after us.

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Review from Patricia D (Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My time at Bentley House has been very well spent and efficient, yet relaxed and comfortable.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

We are very pleased you are enjoying your time at Bentley House, you seem to have made some very close friendships. You always have the biggest smile and it's a pleasure having you here.


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Review from Anne W (Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Of course, things have changed with this virus and has made everything difficult for the staff. Generally, this has been good.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

You are all doing amazing during the pandemic and have all been very patient even though there have had to be changes due to social distancing. We appreciated your cooperation at these difficult times. You've been with us now for over five years now and have made some wonderful friends.


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Review from P D (Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in residence since 22nd July 2019 and am quite happy to stay here for the rest of my life. My views are reflected in my answers given to the questions below.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your kind words - we are lucky to have you as part of the Bentley House Family.


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Review from J K (Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is excellent and I would not hesitate to recommend to anyone.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Glad to hear it - thank you for your lovely review, we're lucky to have you.


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Review from S C (Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything just fine, if not I would have already done something about it!

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your review. Glad to hear all in fine, long may it continue.


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Review from Lesley C (Niece of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Bentley House for my great aunt's end of life who was coming up 101 and we were told by the hospital she only had 6 months to live. She is now approaching 104 and since day one she has received the best of care and we couldn't have asked for any more. If we hadn't have chosen this home I honestly
would say my great aunt would not be here today.
With unprecedented times Bentley House were quick off the mark to protect their residents and staff and to make sure all the PPE was in place for what was happening.
A week ago I received an envelope in the post and inside was a lovely picture of my great aunt holding an orange fabric heart which was also in the envelope, this was a lovely touch and made me feel connected to her after all the weeks of not being able to go and visit. I would highly recommend Bentley House.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your lovely review of Bentley House. We are so glad your Auntie is doing so well and we look forward to celebrating her 104th Birthday with her.


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Review from Anne N (Niece of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been very happy for the almost 3-years she has lived in Bentley House. All her night worries were taken away once she lived there. The staff are very friendly and attentive. Especially so now that she is in her room for meals as well because of Covid-19. She takes the opportunity to walk
along the corridor as much as possible. She is lucky in that she has a delightful view from her window of trees and greenery which changes with the seasons. Thank you for making her feel so at home.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your very kind review - it is a pleasure having your Aunt here with us at Bentley House and glad she is still enjoying her delightful view from her apartment.


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Review from Eric D (Son of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old mother has been a resident at the home since July 2017 and throughout the last 33 months, the care and support she has received has been excellent. Inevitably her health and mental capacity have declined over his period and the home has dealt with each hurdle with care and sensitivity.
She has now moved to the Cedars floor for full-time dementia care which means I know she is safe and looked after 24/7. The facilities at the home are excellent, sadly my mother has not always embraced everything that is offered but that has been her choice.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Many thanks for your very kind review. Mum seems to be doing really well within our Dementia community.


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Review from Graham F (Nephew of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment we walked into Bentley House, we knew that we wanted our Aunt to move in.
She moved in at the beginning of March and settled in immediately. Everything is lovely from the general surroundings, the cafe, restaurant, activities room, cinema and individual apartments.
The staff are all excellent.
We
were only able to visit our Aunt for a couple of weeks before the lockdown came into place, but we have had regular video communication with her and she looks very well.
We know that the staff are working extremely hard under difficult circumstances at the moment, and want to pass on our thanks to all of them.
We look forward to when we are able to come and visit our Aunt at Bentley House again.
Keep up the good work.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Many thanks for your very kind and thoughtful review. We are so pleased that your Aunt has settled so well and in these circumstances too.


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Review from Prudence T (Daughter of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the care provided by your staff. I know clients can sometimes be awkward but the carers seem to have endless patience.
I also think the food is very good and nourishing and I know that my mother has to be encouraged to eat and drink.
Thank you for everything even though messages
sometimes go astray!

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your kind words - yes our care team are amazing and will be pleased to read your kind comments.


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Review from Matthew B M (Son of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been very pleased with the care and attitude the staff have shown my Dad and all the residents. They are often in touch with updates on him and are conscientious in noticing things he needs. The staff seem relaxed and happy (though I know it must get harder than this) and this is very reassuring
to know Dad is in this atmosphere. The staff I talk to seem to genuinely like my Dad and brighten when they talk about him. The home is always beautifully clean and tidy and calm. The food is not only of a very high standard, but it is served in a friendly and professional manner. This is another point of comfort for me because I imagine the occasion of mealtimes can be an important social highlight of the day for residents, and Bentley House clearly make it special and reliably enjoyable. I've witnessed many occasions where a staff member helps a resident who is more alone than normal, or confused or upset. Great work from a great team.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your fantastic review. This will be appreciated by all staff members who always go above and beyond. They will be very pleased to hear that you are happy with the way Dad is being cared for as they always strive for excellence.


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Review from Richard W (Son of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are currently in unprecedented times and the staff at Bentley House have risen to the challenge with great courage, commitment and skill. It was recently my mother's Birthday and they arranged a 'pamper session' for the morning, her room was decorated with balloons and they arranged for a cake, some
prosecco and snacks in the afternoon. She had a lovely day even though she was 'confined to quarters'. You hear how many older residents are losing their lives in care homes across Europe, so it is of great comfort to family and friends that their dear ones are being looked after so well.

Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you so very much for your wonderful review - the Residents are our main focus and if they are happy, then the staff are happy, so pleased Mum is doing so well here.


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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Signature Bentley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Signature Bentley House is calculated as follows: ( (350 Excellents x 5) + (41 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 405 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Signature Bentley House is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (5)

Emma

Emma Franklin

Job Title: General Manager

Joined: 2023

I first started working in the care industry at the age of 16 years while still in college, working as a part-time Housekeeper. I started spending more time with the residents and realised my passion for care at a young age. I left college and became a full-time Care Assistant. I spent my first 10 years in care before I decided to go travelling, visiting Thailand, Australia, Vietnam, Malaysia and South America over 18 months. When I returned, I worked for Sunrise Senior Living for the next 14 years developing my career from a Senior Care Assistant to an Assisted living Coordinator, then onto a Regional Care Coordinator which took me into supporting a home and I then became General Manager. I finally left Sunrise Senior Living to take an opportunity with Signature Senior Lifestyle, firstly as the General Manager at Elton House and then transferred to Bentley House. I have now worked in the care industry for 30 years and feel just as passionate about looking after our residents now as I did when I was 16 years of age.


Dominic

Dominic North

Job Title: Client Liason Manager

Joined: 2018

I have had the pleasure of being a part of the Bentley House family since 2018, working in various roles around the home. My role at Bentley House means I am the first point of contact for those starting on the journey to find the best fit of a caring environment for their loved ones. I really enjoy being able to showcase the exceptional facilities, luxurious surroundings and incredible team members that Bentley is extremely fortunate to have.


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Andrea Bailey

Job Title: Dementia Care Manager

Joined: 2024

I started at Signature at Bentley House as Dementia Care Manager.


Kiran

Kiran Iqbal

Job Title: Residential Care Manager

Joined: 2023

I have worked in health and social care for more than 20 years and have progressed through different roles throughout my career. I have completed Level 5 in Health and Social Care in Leadership and Management. Currently, I am working towards CIPD Level 5 in People Management. I have a background as a qualified nurse and midwife. I have experience working with different client groups, such as dementia, learning disabilities, assisted living, nursing and residential care. I am a very hardworking and passionate person. As the Residential Manager, I believe that it is important to be approachable and willing to help others. I pride myself in having a friendly and open approach to residents, loved ones and team members.


James

James Broughton

Job Title: Maintenance Manager

Joined: 2022

I joined Bentley House in September 2022 coming in from a non-care background of construction and hospitality. I haven’t looked back, it has been a pleasure to work alongside my colleagues and even more of a pleasure to build friendships with our residents here. I started building sites from a young age and continued on and off until I moved to the UK from Ireland in 2012. When I initially moved over, I got into the hospitality sector and ended up running restaurants for five years. I decided to get back into construction and maintenance in 2017, managing the maintenance team in a Grade 1 listed, 150-year-old country house which operated as a hotel. I consider myself a hardworking, self-motivated and determined individual who takes pride in their work. I would regard myself as a polite, friendly person who is confident when communicating with others.