Signature Bentley House

Pegs Lane, Hertford SG13 8EG
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9.8 130 Reviews
  • Signature Bentley House, Hertford
The home is purpose-built and offers exceptional accommodation, which is affordable but of a very high standard. The team at Bentley House offers a warm welcome to all and is a care home like no other in the area. Life here at Bentley House is about making it feel like home.

The home has not one, but two outstanding restaurants with the menu being chosen by current residents. Bentley house has a cinema which is in constant use, quite often by visiting grandchildren. A large Wellbeing and Lifestyle Team provide trips out, visiting speakers, one-to-ones and activities which are again chosen by the resident committee, who meet on a regular basis.

A typical one bedroom suite offers a bedroom, separate lounge and kitchen, with a full en-suite wet room and the apartments are unique as they offer double the space of most care homes and are ideal for those wanting an extra room, or for couples who want to stay together. The home also has smaller studios for those who prefer something cosier. The apartments come unfurnished, allowing residents to bring furniture and personal items to help the settling in process significantly.

Although Bentley House has outstanding facilities, the home is all about the care it provides. Residents range from those who are relatively independent and still drive to those who require respite, full nursing, dementia or end of life care. The team at Bentley House pride themselves on providing discreet support.

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Care Provided by Signature Bentley House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Emma Franklin (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (77)
    • Single Rooms with ensuite Wet Room (77)
    • Couples/Companion Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 6

Funding & Fees Guide for Signature Bentley House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Large car park to front of home.


Signature Bentley House Reviews (130)

Total of 130, showing 101-120
9.8

Signature Bentley House has a Review Score of 9.8 (9.798) out of 10, based on 34 reviews in the last 2 years. Over all time Signature Bentley House has 130 reviews.

Overall Experience

  • 110
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Review from I W (Respite Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints whatsoever about my stay here for respite at Bentley House. All of the staff were very professional and caring. Nothing was too much trouble for them in anything I asked for. It was a pleasant experience.

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Review from John H (Son of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of this home are very good. The staff in the dementia unit especially are very caring and pleasant. I am kept informed about my mothers care at all times. Very good liaison with local GP all in all very satisfied.

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Review from S B (Daughter of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Bentley House for 3 years. She is much happier than living alone. The staff are all lovely, my mum is well cared for and seems much healthier than she was.
Only concern is that as more residents arrive the staff seem to be extra busy and have less time to chat with residents.

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Review from Susan M (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are cared for in an extremely kind and dignified manner, for which the family are extremely grateful. There is good communication between carers and relatives which makes life so much easier and puts your mind at ease.
Exemplary care all round for which we, the family, are very appreciative.
Thank you.

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Review from Rhoda S (Respite Resident) published on 16 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was here for two weeks and was very pleased with my stay.
I found everyone very friendly and kind, never a cross word. Always there to help and always call into seeing that you were alright day and night. I felt very well looked after thank you for your kindness.

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Review from Melanie A (Daughter of Resident) published on 16 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy the way my mother is looked after. The only thing that irritates me is that I can never find her wheelchair.

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Review from Cathy L (Daughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is so happy here, very settled, she is looked after so well.
The staff are so lovely, friendly and helpful.
We have nothing but good things to say and would recommend it to everyone.
It's a perfect home and we love it.

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Review from Dawn B (Daughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum is extremely happy and settled in Bentley House.
All the carers are very good at their jobs and go over and above to help my Mum.
The activities are always well organised and different each week and the team always encourage my Mum to join in.
We have no complaints at all and are pleased
our Mum is so happy here.
We would have no hesitation in recommending Bentley House to others.

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Review from Ernie C (Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

3rd time of staying there. Room heating? Staff excellent. A big thank you to all the staff and many more I may not have met. All did their best to make our stay as comfortable as possible, so thank you. Room heating was grim. Radio reception in the room awful.

Reply from Jackie Cridlin, Regional Client Liaison Manager at Signature Bentley House

Hello Ernie, On behalf of my team at Bentley House, I would like to thank you for your compliments. I have been made aware of a heating issue in the suite you stayed in, and we are working to rectify your concern. We look forward to your returned stay. Kind regards Andrew Stoner, General Manager.


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Review from Joe C (Regular Volunteer) published on 10 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had the pleasure of working at Bentley house, the staff are very friendly always go above and beyond this is a lovely home for anyone ever thinking of a top class care establishment all you will ever need

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Review from Richard H (Son of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for 5 weeks but so far, I am very pleased. My mother is impressed with the restaurant and the quality of food.
She has a problem hearing so is shy of activities and joining in, hopefully, she will overcome this but is settling in well. Expensive!

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Review from Shirley C (Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally, my experience as a resident from April 2017, has been very positive. My apartment with my own furniture is home like and public areas are well decorated and well kept.
The staff both care staff and restaurant staff are kind, cheerful and unfailingly positive even in the most difficult circumstances!!
The cooking of food, on the whole, is good with a very reasonable choice so there should be something to suit all tastes.
My one negative concern is the time of meals, I would prefer to eat later both lunch and suppertime. However, I am very conscious that this is a personal choice and most people seem very content with the timings.

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Review from L W (Daughter of Resident) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bentley House is an exceptional residential home. It has the feel of a comfortable hotel. The staff are professional, friendly. That applies to all the staff on any level. They are all very caring and respectful to my mothers.


The restaurants are kept beautifully as is all the décor.


All the apartments

have modern ensuite showers and toilets, cleaned daily as are the bedrooms. My mother's laundry is efficient and beautifully returned.

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Review from Alan P (Son of Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Bentley House in March 2016. He has been exceptionally well cared for by a caring and friendly team. The home staff have treated him as an individual recognising his likes and he has nothing but praise for the home. He chooses not to participate in most activities, enjoying his
own lounge area, TV, DVD player etc but the home has involved him in activities which appeal to him within an extensive and well-supported programme. Food is very varied and although my father finds it a little bland he recognises this is more to others tastes. Interviewed by the home for an advert he said 'fallen on my feet' regarding the home which is an excellent endorsement of the care I have seen evidence of.

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Review from C L (Son of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the outstanding care my father has received at Bentley House. From the minute I made my enquiry to today, everything has been handled professionally, by staff who are caring and compassionate. I have seen several other homes and in my opinion, none are comparable to Bentley House
in terms of the care, environment and lively atmosphere. Would not hesitate in recommending this home.

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Review from Jo (Wife of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I made an initial appointment to visit the home, knowing that my husband needed nursing care and from then on nothing has been too much trouble. I feel that my husband is treated with care, compassion and dignity and I also receive support from the staff.
The fees are very steep but one of my children
worked it out on an hourly role for 24-hour care, and that makes it look totally reasonable knowing the level of care my husband needs.

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Review from Freda O (Wife of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were extremely kind. The accommodation was comfortable and very nice. Everything was lovely. No complaints whatsoever. I look forward to another visit some time.

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Review from Sylvia D (Respite Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care was extremely high standard, no complaints. Quality of meals excellent. Staff exceptionally helpful. Activities assisted and also the assistant manager who had visited me prior to admission.
All activities outside the home were very well organized. The coach driver exceptionally good.

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Review from Patricia N (Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I received a very warm welcome when I arrived at Bentley House straight from hospital. I needed complete rest and care after an operation and that is what I received. All the staff were very caring and friendly - always checking to see if you were OK and did you need anything. The home was clean, bright
and very tastefully furnished. The food was varied, many choices, beautifully cooked and presented. There were many activities if you wanted to join in or comfortable places to sit and read and have a cup of tea of coffee. If I ever need respite care again I would not hesitate to book a room again at Bentley House and I would also recommend it to my friends and family.

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Review from P C (Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I was Bentley House for two weeks on respite, I found the staff are very helpful and patients very friendly.
I would definitely recommend this to my friends.

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Current Review Score: 9.8 (9.798)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Signature Bentley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Signature Bentley House is calculated as follows: ( (350 Excellents x 5) + (41 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 405 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Signature Bentley House is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (5)

Emma

Emma Franklin

Job Title: General Manager

Joined: 2023

I first started working in the care industry at the age of 16 years while still in college, working as a part-time Housekeeper. I started spending more time with the residents and realised my passion for care at a young age. I left college and became a full-time Care Assistant. I spent my first 10 years in care before I decided to go travelling, visiting Thailand, Australia, Vietnam, Malaysia and South America over 18 months. When I returned, I worked for Sunrise Senior Living for the next 14 years developing my career from a Senior Care Assistant to an Assisted living Coordinator, then onto a Regional Care Coordinator which took me into supporting a home and I then became General Manager. I finally left Sunrise Senior Living to take an opportunity with Signature Senior Lifestyle, firstly as the General Manager at Elton House and then transferred to Bentley House. I have now worked in the care industry for 30 years and feel just as passionate about looking after our residents now as I did when I was 16 years of age.


Dominic

Dominic North

Job Title: Client Liason Manager

Joined: 2018

I have had the pleasure of being a part of the Bentley House family since 2018, working in various roles around the home. My role at Bentley House means I am the first point of contact for those starting on the journey to find the best fit of a caring environment for their loved ones. I really enjoy being able to showcase the exceptional facilities, luxurious surroundings and incredible team members that Bentley is extremely fortunate to have.


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Andrea Bailey

Job Title: Dementia Care Manager

Joined: 2024

I started at Signature at Bentley House as Dementia Care Manager.


Kiran

Kiran Iqbal

Job Title: Residential Care Manager

Joined: 2023

I have worked in health and social care for more than 20 years and have progressed through different roles throughout my career. I have completed Level 5 in Health and Social Care in Leadership and Management. Currently, I am working towards CIPD Level 5 in People Management. I have a background as a qualified nurse and midwife. I have experience working with different client groups, such as dementia, learning disabilities, assisted living, nursing and residential care. I am a very hardworking and passionate person. As the Residential Manager, I believe that it is important to be approachable and willing to help others. I pride myself in having a friendly and open approach to residents, loved ones and team members.


James

James Broughton

Job Title: Maintenance Manager

Joined: 2022

I joined Bentley House in September 2022 coming in from a non-care background of construction and hospitality. I haven’t looked back, it has been a pleasure to work alongside my colleagues and even more of a pleasure to build friendships with our residents here. I started building sites from a young age and continued on and off until I moved to the UK from Ireland in 2012. When I initially moved over, I got into the hospitality sector and ended up running restaurants for five years. I decided to get back into construction and maintenance in 2017, managing the maintenance team in a Grade 1 listed, 150-year-old country house which operated as a hotel. I consider myself a hardworking, self-motivated and determined individual who takes pride in their work. I would regard myself as a polite, friendly person who is confident when communicating with others.