Visitors welcome at any time.
Large car park to front of home.
Signature Bentley House has a Review Score of 9.8 (9.798) out of 10, based on 34 reviews in the last 2 years. Over all time Signature Bentley House has 130 reviews.
Review from T T (Daughter of Resident) published on 13 February 2017
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Overall Experience
5.0 out of 5
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Review from Kenneth P (Resident) assisted by family/friend published on 25 January 2017
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Overall Experience
4.0 out of 5
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Review from Kathleen B (Resident) published on 17 January 2017
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Overall Experience
4.0 out of 5
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Review from Colin K (Resident) published on 10 January 2017
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Overall Experience
5.0 out of 5
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Review from Evan R (Resident) published on 11 November 2016
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Overall Experience
4.0 out of 5
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Review from Elspeth (Resident) assisted by family/friend published on 9 November 2016
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Overall Experience
4.0 out of 5
Reply from Natalie, clm at Signature Bentley House
We are very sorry Elspeth that you were not seen by the home’s GP. The home’s GP did actually visit and attempt to see you, but unfortunately, you were on one of our trips out. The home’s GP stated, after hearing the concerns from our Registered Nurse, that as you were finishing your stay on the Monday, it was okay to see your own GP and you wouldn’t need to see a GP before then, as the nurses within the home would be able to assist with the situation. We apologise as it appears that this wasn’t fully communicated to you.
Thank you for your positive feedback and comments and we look forward to seeing you again.
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Review from Maureen (Resident) published on 1 November 2016
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Overall Experience
5.0 out of 5
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Review from S J (Resident) published on 30 March 2016
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Overall Experience
5.0 out of 5
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Review from P H (Resident) published on 10 February 2016
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from B W (Resident) published on 28 January 2016
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Overall Experience
4.0 out of 5
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The Review Score of 9.8 (9.798) out of 10 for Signature Bentley House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.798 for Signature Bentley House is calculated as follows: ( (350 Excellents x 5) + (41 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 405 Ratings = 4.798
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Signature Bentley House is based on 33 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 33 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Jul 2022
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Job Title: General Manager
Joined: 2023
I first started working in the care industry at the age of 16 years while still in college, working as a part-time Housekeeper. I started spending more time with the residents and realised my passion for care at a young age. I left college and became a full-time Care Assistant. I spent my first 10 years in care before I decided to go travelling, visiting Thailand, Australia, Vietnam, Malaysia and South America over 18 months. When I returned, I worked for Sunrise Senior Living for the next 14 years developing my career from a Senior Care Assistant to an Assisted living Coordinator, then onto a Regional Care Coordinator which took me into supporting a home and I then became General Manager. I finally left Sunrise Senior Living to take an opportunity with Signature Senior Lifestyle, firstly as the General Manager at Elton House and then transferred to Bentley House. I have now worked in the care industry for 30 years and feel just as passionate about looking after our residents now as I did when I was 16 years of age.
Job Title: Client Liason Manager
Joined: 2018
I have had the pleasure of being a part of the Bentley House family since 2018, working in various roles around the home. My role at Bentley House means I am the first point of contact for those starting on the journey to find the best fit of a caring environment for their loved ones. I really enjoy being able to showcase the exceptional facilities, luxurious surroundings and incredible team members that Bentley is extremely fortunate to have.
Job Title: Dementia Care Manager
Joined: 2024
I started at Signature at Bentley House as Dementia Care Manager.
Job Title: Residential Care Manager
Joined: 2023
I have worked in health and social care for more than 20 years and have progressed through different roles throughout my career. I have completed Level 5 in Health and Social Care in Leadership and Management. Currently, I am working towards CIPD Level 5 in People Management. I have a background as a qualified nurse and midwife. I have experience working with different client groups, such as dementia, learning disabilities, assisted living, nursing and residential care. I am a very hardworking and passionate person. As the Residential Manager, I believe that it is important to be approachable and willing to help others. I pride myself in having a friendly and open approach to residents, loved ones and team members.
Job Title: Maintenance Manager
Joined: 2022
I joined Bentley House in September 2022 coming in from a non-care background of construction and hospitality. I haven’t looked back, it has been a pleasure to work alongside my colleagues and even more of a pleasure to build friendships with our residents here. I started building sites from a young age and continued on and off until I moved to the UK from Ireland in 2012. When I initially moved over, I got into the hospitality sector and ended up running restaurants for five years. I decided to get back into construction and maintenance in 2017, managing the maintenance team in a Grade 1 listed, 150-year-old country house which operated as a hotel. I consider myself a hardworking, self-motivated and determined individual who takes pride in their work. I would regard myself as a polite, friendly person who is confident when communicating with others.
