What types of Care is Signature Coombe Hill Manor registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Signature Coombe Hill Manor provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Signature Coombe Hill Manor have?

There are 74 Single Rooms and 15 Couples/Companion Rooms.

What are the Facilities & Services at Signature Coombe Hill Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Signature Coombe Hill Manor to the centre of Kingston upon Thames?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Signature Coombe Hill Manor care home, 190-196 Coombe Lane West, Kingston upon Thames, London KT2 7EQ

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Review from Sarah T (Daughter of Resident) published on 14 February 2025
Submitted via Website • Report

Overall Experience

There are no words really. Thank you does not start to express my gratitude for my mother. Staff, especially some, are very special. Book yourself into rooms on the ground floor where all the 'action' and 'activity' is. The food is excellent, and above all else I felt mum was safe here, and well looked

after. Reception are lovely and the connection with the local GPs and hospital is a Godsend. Yes, it is expensive, but I felt I would rather my mother benefit in her care in her golden years, rather than the government in their taxes and my mum needs that level of care in her situation. Staff are excellent. Facilities great. Car park perhaps needs to be larger.

Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for your heartfelt review, this really means a lot to the team here and will help others who seek a similar experience for their loved one(s).

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Review from Carmel A (Sister of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience

Signature Coombe Hill Manor is an extremely welcoming and friendly place. My sister has settled in so well and the dignified care and attention she has received have had a huge impact on her health. I have felt particularly impressed with the professionalism of all staff and their caring attitude and

their willingness to support any request.

Reply from Monika Patel, Client Liaison Manager at Signature Coombe Hill Manor

Thank you Carmel for such a wonderful review! It is a pleasure to have your sister stay with us who is a remarkable lady. It also gives us great joy to hear about your experience and how you are delighted with the person-centred care that we provide at our home.

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Review from David W (Brother of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience

My sister has dementia. She moved into Coombe Hill in May. I think what I appreciate most is the attitude of all the staff who are very caring and tolerant of her because I know she can be quite demanding. I am also impressed by the medical support she is getting from the GP and I get regular reports

if she has any health problems. Sadly she is not willing to join in the activities provided by the home so I can't comment on that, but I believe she is being well looked after in a safe environment which is what I wanted.

Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you for your positive commentary about Coombe Hill Manor. We understand that moving into a care setting can be unsettling for many, particularly if you are living with dementia. So glad the team were able to support her and provide the onward care which we trust offers some reassurance and peace of mind.

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Review from Penny L (Daughter of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience

It was a very emotional and difficult decision to put my mother, a dementia sufferer into a care home just before her 99th birthday. It felt terrible to have to move her from her own home, but she needed a much more intense level of care than could be provided if she remained there.
I cannot recommend

Coombe Hill Manor more highly. The staff are so kind, patient, and caring and always available to chat about any concerns we might have. They helped us so much with the actual move, keeping us fully updated on how she was settling. All her needs are met and she is treated with dignity and respect even when her behaviour is challenging. She is settling well and enjoying the many stimulating activities provided. My family and I could not be happier with our choice of home.

Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for finding the time to write this wonderful 5-star review. Your positive comments and feedback mean so much to the team and offer valuable insight to others seeking care for their loved ones.

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Review from P W (Son of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience

A first-class facility. The staff are incredibly helpful and caring.
On arriving a month ago, nothing was a problem., making life for us as relatives much easier.
The way they have helped my mother join in with activities and the gentle manner of the care is exceptional and my sisters and I are pleased

to have moved our mother to this facility as she is safer and better cared for than in her home.

Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Your kind words and positive comments about Coombe Hill Manor are truly appreciated. Rest assured this will be passed on to the team who work incredibly hard every day to maintain the high standards Signature expects and that the Residents deserve.

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Review from Katie P (Daughter of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience

My mum (87 years old) moved into CHM in June 2024 straight from a local hospital after being a patient for a few weeks. This was a shock after being in her home in Kingston for over 50 years. Three members of staff, in particular, were all so helpful about the move at a stressful time, and my mum moved

in while I was away, so I was so grateful for their care. 5 months later, Mum is still at CHM and is happy and well cared for. All the staff are so approachable and on-hand, and both Mum and I have great relationships with them all. They are now helping steer Mum into making more friends in CHM, but I love the fact that Mum's apartment feels like an independent warm space rather than feeling as if it is in a medical institution or typical care home. I feel welcome to visit anytime, and I know that her other external friends love visiting too. Those three members of staff continue to be my main contacts, and their care and advice is always appreciated. Reception, nurses, catering, and carers are all brilliant - thank you!

Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

We really appreciate your kind words and positive feedback. We are so pleased that your mother has settled in so well. This 5-star review means a lot to everyone here at Coombe Hill Manor.

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Review from D A (Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience

Splendid staff and food.

Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for finding the time to complete this review. Your kind words and a 5-star rating in each of the judged categories are truly appreciated.

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Review from N T (Son of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience

The team at Coombe Hill are excellent. Really caring and supportive. They understood Mum's needs and provided a great environment for her to rest and recover. We cannot thank them enough. From the activities to the physio care, the excellent food, to the musicians that would come and entertain the residents,

these all add towards their daily well-being and happiness. Also, got to thank the nurses and carers, who were tireless in their professionalism. Well done CHM for brilliant team and everything you've done for Mum and our family.

Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

We really appreciate your kind words and positive feedback. This means a lot to everyone at Coombe Hill Manor.

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Review from Laurence H (Son of Resident) published on 12 September 2024
Submitted via Website • Report

Overall Experience

My Mother has been a resident at Coombe Hill Manor for just over 3 months. She moved in following a fall at home and other health issues which signalled that her existing home was no longer fit for purpose.
Mum immediately felt safe and secure. The staff are delightful. The food is of a particularly

high standard and Mum is at risk of putting on weight.
She has had a couple of minor ailments over the last few weeks and I have been impressed by how quickly they have been picked up by the nursing staff and the appropriate medical intervention made.
I can relax in the knowledge that Mum is in very capable hands.

Reply from Monika Patel, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for this heartfelt review. It is a pleasure to look after your mother, who is a wonderful lady. She has made great progress since her discharge from hospital and has integrated so well in the home.

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Review from Christopher S (Son of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience

My mother went to Coombe Hill Manor about seven years ago, after having a stroke at home. She, my brother and I chose it because it offered her space to be independent and receive visitors, together with the 24/7 on-call care she needed. What we didn't expect was the fantastic technology which allowed

us to track her mood and activities when needed - comforting, as my brother and I visited only weekly and our sister lives in Australia. We knew that she would be challenging as she was an independent spirit, but we didn't expect that Coombe would also challenge her to do new things. The best example was a painting class and our mother's discovery, at the age of 88, that she could paint! In the last weeks of her life, it was so comforting to see her being treated with care and respect. Maybe we expected that, but once again, Coombe surprised us, when several of the staff/residents came to her funeral service. They had become her friends. Can't say better than that.

Reply from Monika Patel, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for this heartfelt review! It was a pleasure to have your mother at our home; she was a remarkable woman and is dearly missed by us all at Coombe Hill Manor.

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Review from J M (Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience

I came to Coombe Hill Manor for short-stay respite care following my hip replacement operation - to get me back on my feet and totally rehabilitated. Due to the incredibly uplifting atmosphere, the wonderful, friendly and professional staff, the beautiful spacious rooms, the delicious food and fantastic

gardens - I recovered from my operation very quickly. This care home is extremely well managed and the positive management philosophy filters down through all the staff, to create a welcome, supportive and caring environment.

Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

It was an absolute pleasure having you stay with us and glad you found the overall experience to be a positive one. Rest assured your kind words will be shared amongst the team. Thank you for finding the time to write this 5-star review.

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Review from Wendy S (Daughter of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience

Our father was incredibly well looked after and cared for by the amazing team at Coombe Hill Manor. It was wonderful to have the peace and tranquility in the beautiful garden not only for my father but also for family. The attention to detail and attending to any needs was amazing. Lovely restaurants

and areas to sit have coffee/tea and chat. All the carers are warm friendly and genuinely care for the residents. Which gave us all a sense of peace knowing he was in good hands.
It will always hold a special memory of where our lovely dad spent his final days.

Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for your 5-star review and kind words. We loved having your father here and will deeply miss him.

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Review from Caroline C (Daughter of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience

I cannot speak highly enough of Coombe Hill. The staff on Auguste looked after my mother so lovingly and with such care. She had such a great quality of life in her three years at CHM. The activities were wonderful and beautifully matched to my mother's interests and hobbies. I would like to thank all

of the staff who cared for her with such dedication right until the end of her life. CHM really did feel like home to her and to our family who you all supported too! Thank you.

Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for this heartfelt review, this means a lot to everyone here at Coombe Hill Manor.

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Review from J B (Son of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience

Mum has been a resident at Coombe Hill for 18 months. I delayed writing a review based on prior experiences with my parents in other care homes, as standards can vary significantly over time and CQC snapshots taken every few years cannot capture the nuance needed to identify truly outstanding homes.
Based

on our experiences, I can confidently say that Coombe is exceptional in all the areas that matter most to residents and their families. The excellence begins with the staff, led by the manager, but everyone we interact with is incredibly kind, conscientious, and compassionate. The consistency of high standards attention to detail, and proactive engagement over the past 18 months gives me great reassurance that Mum is in safe hands.
Given her condition, there may be a rocky path ahead but I have peace of mind that she will be well cared for. I couldn't ask for anything more and am deeply grateful to the Coombe team for their dedication and commitment to providing outstanding care to its residents.

Reply from Monika Patel, Client Liaison Manager at Signature Coombe Hill Manor

Thank you very much for such a heart warming review! It is a pleasure to care for your mother and we're glad to hear about the progress that she has made since being her. As always, please let us know if there's anything further we can do to assist.

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Review from D B (Daughter of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience

Our father recently took up residence. We have been extremely happy with the level of care. The facilities are excellent and the staff are approachable and caring. The communication between the staff and the residents and their families is reassuring. We would not hesitate to recommend Coombe Hill Manor

to other friends and family.

Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you for submitting this review, your kind words and positive feedback means a lot to the team at Coombe Hill Manor.

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Review from W S (Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience

The best place to be. I love it.

Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

We really appreciate you finding the time to submit this 5 Star review. Rest assured your comments will be passed on to the team; this will mean a lot to them.

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Review from Z R (Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience

I like living here as it is very nice and the staff are very helpful.

Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you for submitting this 5 star review. Your kind comments and feedback are really appreciated.

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Review from Roisin S (Daughter of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience

Coombe Hill is a wonderful, happy place. My Dad has been here for six months and the progress that he has made in that time, following a stroke, is remarkable. Mark made the whole process of moving my Dad in seamless and stress-free. He could not have been more helpful and compassionate. The activities

and exercises classes on offer are wide-ranging to suit a variety of interests. There is also enough space to be as private as you wish. The daily menu offers a huge range of choices and the standard of food, which I have sampled many times, is excellent. The staff are warm, gentle and respectful with an excellent sense of humour. I feel my dad is in very good hands and I often tell him how spoilt he is (particularly on his birthday when everyone made such a fuss of him)! I have found the team very responsive to any queries or requests that I have, in person, by phone or by email.

Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for writing such a wonderful 5-star review, your positive comments and kind words are truly appreciated. This means a lot to the team and hopefully will assist others who are seeking a similar experience for their loved ones.

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Review from Elizabeth R (Daughter of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience

Signature Coombe Hill Manor proved to be the perfect place for Dad to recuperate after a hip fracture. Staff were incredibly helpful when we first enquired and were able to give us flexibility as we weren't sure exactly when he would be discharged from hospital. The care he received was fantastic and

all staff treated him respectfully and kindly. The range of activities is excellent. He was really quite sad to be leaving. As visitors, we were always greeted by very welcoming staff. Communication, when he needed GP treatment, was very good.

Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for finding the time to write this five-star review, this is greatly appreciated. Your kind words and positive feedback will be shared amongst the team.

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Review from Ed S (Son of Resident) published on 5 February 2024
Submitted via Website • Report

Overall Experience

My mother was in Coombe Hill for some respite care. The staff were so kind, caring and compassionate, as well as always having a smile - the quality of care was outstanding from all of them. The facilities were extremely good, and always something going on for the residents while allowing them the freedom

to join in or not. Friends and family are made to feel part of the community there.

Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for all your kind words and positive responses here resulting in this 5-star review. This means a lot to the dedicated team here at Coombe Hill Manor, who always strive to go that extra mile.

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Meet the Team (9)

Sonya Fenwick

Job Title: General Manager

Joined: 2015

I am a registered nurse, having qualified in South Africa after completing the 4-year integrated Nursing Course, and I specialised an additional year in Mental Health. I have worked for one of Bupa’s biggest nursing homes for the last 15 years, in the capacity of a Nurse, Clinical Services Manager, Training Coordinator and, recently, as the Deputy Manager. During this time, I studied Dementia at Kingston University and also gained my mentorship qualifications at City University. I also facilitated the home's entry into the Gold Standards Framework for End of Life care in care homes and they were awarded Beacon status - which is the highest accolade awarded to a home in this field. The home still holds this award. I joined Coombe Hill Manor as Care Services Manager. I am passionate about resident care and ensuring that high standards are reached and maintained. Every person living in our community has a voice and we are here to support their choices while respecting their dignity and providing them with the support they need to start a new life at Coombe Hill Manor.

Mark Luxford

Job Title: Client Liaison Manager

Joined: 2020

I joined Signature in 2020 and thoroughly enjoy showcasing Coombe Hill Manor to prospective residents and their loved ones. The home has organically grown from strength to strength over time and has built an impressive reputation for delivering premium care coupled with exceptional hospitality services. Our strategy around person-centred care is not only amplified through our robust and bespoke care plans but also a range of meaningful resident activities both internally and externally. With so many features on offer including fine dining and wellbeing facilities, I look forward to welcoming you to our award-winning home some time soon.

Monika Patel

Job Title: Client Liaison Manager

As Client Liaison Manager, I am your first point of contact when you make an initial enquiry. I am committed to handling your enquiry with care and integrity, supporting you and any loved ones throughout the process, from initial viewing to move-in, and offering my full support, trust and guidance, as well as a listening ear. Having spent most of my career working within the banking and finance sector, my years working in social care have been very enlightening for me. I have learnt so much about elderly care and continue to learn something new each day. I have also had the honour of meeting some wonderful people and it has been a privilege to be part of their personal journey. I can truly say that this is the best job in the world, where each day brings a new challenge and experience.

Justyna Johnson

Job Title: Dementia Care Manager

Joined: 2013

I am originally from Poland, and I have been in health sector for over 10 years. I have a passion for dementia care and it is my belief that all people living with dementia can lead a happy and fulfilled life in the right environment. My role as Dementia Manager in our Auguste community is to support the care team in delivering exceptional and passionate person-centred care to our residents with a focus on suitably stimulating activities in a pleasant homely environment. I believe that dementia is seen not as an end to people’s lives, but the start of a new journey to life.

Jasmine Donaldson

Job Title: Residential Care Manager

Joined: 2024

I have worked in the care industry since 2017 within different sectors including domiciliary, mental health, support working and assisted living. After graduating with a degree in Psychology from Reading University, I explored the idea of developing my career in the managerial side of care. I joined Signature at Coombe Hill Manor as the Residential Care Manager in July 2024 and was delighted to join such a strong, committed team. Caring is my passion and I am dedicated to providing the best care for our residents. I am very proud to work alongside and oversee such a kind and compassionate care team.

Lynne Arenas

Job Title: Clinical Services Manager

Joined: 2024

I have provided advanced medical-surgical nursing services for over 15 years, in both NHS and the private sector. I worked as a Director of Nursing, Clinical Director, and a Band 8a Senior Nurse, with extensive training in critical care and high-dependency units. I pursued pre- and post-graduate education at the Florence Nightingale School of Nursing and Midwifery, King’s College London for an MSc in Gastrointestinal Nursing amongst others and at City University, London as an Advanced Nurse Practitioner. I am passionate about my work and dedicated to creating a more positive experience for our service users and their loved ones. Being with Signature as a Clinical Services Manager, I am instrumental in maintaining and improving the ethos of the home as well as supporting our team members in their professional development.

Oksana Lukashyk

Job Title: Nursing Care Manager

I have recently joined Signature as Nursing Care Manager. After graduating as a nurse from the University Autonoma de Lisboa, I spent 2 years working for Barchester Care Home before joining the Royal hospital for neuro-disability where I spent 4 years there. I find fulfilment in working with other members of the team to ensure continuity of care for our residents. It is important to me to help residents get the best care possible in the best setting for each individual. My favourite part of the job is working with my team of nurses, mentoring, empowering and developing them, as well as interacting with residents and their loved ones on a regular basis.

Riona Scannell

Job Title: People Services Manager

I have been working at Signature Coombe Hill Manor since March 2018. Working in a care setting was new to me, having been in the Banking sector all of my working life, but I have to say that I have fallen in love with the care sector! The first time I came to Coombe Hill Manor was for an interview for my current role. From the minute I walked in the front door, I was met with smiles and a feeling of warmth - I felt at ease even though I had an interview to undergo! Since then, I have been in awe of how deeply team members and management care about what they do. One of my responsibilities is to recruit staff for the home. The team and I ensure we recruit people who will embrace the Signature values so that our residents can continue to expect high levels of care and service excellence.

Steve Carey

Job Title: Head Chef

Joined: 2021

I began my career as a professional chef in 1980 and after many enjoyable and successful years in hotels and restaurants, I decided to join the care home sector through Signature in late 2021 in a regional capacity. During my time at the regional level, I have worked in many Signature kitchens with some amazing people having gained an idea of what the company is about and how much they care about the wonderful service they provide. Working with Signature has allowed me to really express myself as a chef and add to my already vast experience. After spending time on the road, I have decided to settle down and dedicate myself to the wonderful residents and team at Signature at Coombe Hill Manor. My aim is to use my knowledge of food production and preparation along with the requirements of our residents, to bring them the best possible dining experience.

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Signature Coombe Hill Manor Reviews (127)

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Care Quality Commission (CQC) Rating

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Awards / Recognitions (18)