Signature Coombe Hill Manor

190-196 Coombe Lane West, Kingston upon Thames KT2 7EQ
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9.9 127 Reviews
  • Signature Coombe Hill Manor, Kingston upon Thames
Signature at Coombe Hill Manor is an established home situated in the beautiful surroundings of Kingston-Upon-Thames. The home is purpose built and offers exceptional accommodation, which is affordable and of a very high standard. Headed up by a very experienced General Manager, the team at Coombe Hill Manor offers a very warm welcome to all - it is a care home like no other in the area.

Coombe Hill Manor is proud to offer two fully licensed restaurants, the menu being dictated by current residents and an in-house café for residents and visitors to enjoy afternoon tea and homemade cakes. There is also a large Wellbeing and Lifestyle Team which provide trips out, visiting speakers, performers and activities. There is also an in-house hair salon, spa and treatment room.

A typical one bedroom suite offers a bedroom and separate lounge and kitchen with a full en-suite wet room. It is unique in that the home offers double the space of most care homes and it is ideal for those wanting extra room or for couples who want to stay together. There are also smaller studios for those who prefer something more cosy. The rooms come unfurnished allowing residents to bring those special objects, which helps the settling in process.

Residents range from those who are relatively independent and still drive through to those who require full nursing, dementia or end of life care. Coombe Hill provides discreet support in a place which is not institutional and as much like home as possible.

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Care Provided by Signature Coombe Hill Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 104 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sonya Fenwick (General Manager)
  • Admission Criteria
    • Open
    • Ages 65+
  • Room Information
    • Single Rooms (74)
    • Couples/Companion Rooms (15)
    • Single Rooms with ensuite Wet Room (74)
    • Couples/Companion Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Signature Coombe Hill Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome walk-ins 7 days a week and where possible the home request visitors call in to make an appointment. Client Liaison Managers are available Monday-Friday for a full personal tour. Please book a visit on the home's website to arrange this.


  • Parking

  • Parking is available for guests and visitors on site, in the courtyard.


Signature Coombe Hill Manor Reviews (127)

Total of 127, showing 21-40
9.9

Signature Coombe Hill Manor has a Review Score of 9.9 (9.863) out of 10, based on 33 reviews in the last 2 years. Over all time Signature Coombe Hill Manor has 127 reviews.

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Review from S M (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum came to you in November 2023 after four and half months in hospital. We were all impressed by your kindness and professionalism, food, activities and lovely environment.
Sadly, Mum died on New Year's Eve very peacefully. We are grateful to you for a dignified last chapter in her life.

Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for finding the time to write this review; your kind words are truly appreciated. Our thoughts remain with you and the rest of the family - best wishes from everyone at Coombe Hill Manor.


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Review from Faith L (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was really well looked after in the two years he was at Coombe Hill Manor. The facilities are excellent, everything seems to run very smoothly, but most of all it is the staff who are truly outstanding. All the staff I met over the two years were so kind and compassionate. I am so grateful.
Thank you.

Reply from Monika Patel, Client Liaison Manager at Signature Coombe Hill Manor

Dear Faith, thank you very much for the lovely review. It was a pleasure to have your father at our home; he was a wonderful man and is dearly missed by us all at Coombe Hill Manor.


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Review from K J (Daughter of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for over five years. Everything about Coombe Hill Manor is excellent, from the facilities and surroundings to the food and activities. But what makes it really stand out is the wonderful staff. The final month of my mother's life involved palliative care, and she was able to
return from the hospital to be looked after in familiar surroundings. The love and care that she was shown by everyone during those last four weeks was beyond magnificent, and it made it feel as though she was being looked after by her own family.

Reply from Monika Patel, Client Liaison Manager at Signature Coombe Hill Manor

Thank you very much for your kind words. Your mother was a remarkable lady who made a lasting impression on anyone who had the pleasure of meeting her. She will forever be remembered and deeply missed.


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Review from A L (Daughter of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been absolutely fabulous, catering for my mother's every need and showing genuine care for her. Our family are really happy that she's being looked after so well by you all. Thank you so much!

Reply from Mark Luxford, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for this positive review and kind words; this is truly appreciated by all at Coombe Hill Manor.


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Review from Paul B (Friend of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, nursing, facilities and food. My friend was quite unwell when he arrived in March, but is now thriving. I have witnessed genuine care from the staff and they have always been helpful with my various requests. I enjoy visiting my friend as it feels like I'm on holiday!

Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

It is such a pleasure to see how your friend has improved since he first came to live with us, it really has been a remarkable recovery. It is wonderful to hear that you feel as if you are on holiday when you visit Coombe!


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Review from John C (Son of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother returned to Coombe Hill Manor after a serious operation to repair a fractured femur following a fall, the staff there were quite superb in swinging into action to facilitate her rehabilitation and recovery. Nothing was too much trouble, and my mother is now fully on the road to recovery.
I and my siblings take huge comfort in knowing that she is in very good, caring and, above all, capable hands.
The manager currently heads up a very impressive and professional team at Coombe Hill Manor who genuinely care about what they do. My mother feels very, very at home there. She has lived there now since this care home opened just over nine years ago.

Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for your comments, which I will share with our team as they will appreciate your thoughts. It is always good to know that our residents and their families are so at home in Coombe, as this means a great deal to us all.


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Review from C J (Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am still a relatively new resident. It took me a while to settle in and I can honestly say that some 8 weeks later I am beginning to feel at home. The carers and staff have helped so much with this process. I was encouraged to take part in the activities and despite early resistance, I am enjoying
meeting fellow residents and there are activities to meet every need. Mostly there is freedom, no unnecessary rules, only friendships and help.

Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for your kind words. I am so pleased that you are settling in so well now and that you are enjoying the activities provided. I will share your thoughts with our staff who will be pleased to hear your thoughts.


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Review from H D (Respite Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic. Very caring and always cheerful staff. Good food and restaurant staff, especially two staff members in particular. In many ways, I am sorry to be leaving, but I look forward to being in my own home again.

Reply from Jen Walker, Reviews Team at Signature Coombe Hill Manor

Hello, many thanks for taking the time to review our care home. We are delighted to hear that our dining is a stand-out factor for your loved one. Our residents deserve the best and we ensure that they receive this from a wide variety of high quality suppliers. Thank you for your recognition of this and your kind words will be passed on to our dining team and the rest of the care team.


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Review from Helen E (Daughter of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been resident at Coombe Hill Manor since soon after it opened nine years ago and we are so pleased that he has been able to spend his latter years in such a supportive, friendly and caring community. He has been so happy at Coombe, living quite an active life initially, with the care received
adapting seamlessly to his changing needs. The staff, from the management down, are all so attentive, cheerful and go out of their way to ensure the physical comfort and mental well-being of the residents, always treating those in their care with dignity. There is an overwhelming atmosphere of mutual respect across the generations, which is exceptional. There is a great sense of community, with family and friends always made to feel welcome whether just visiting or included in events. Of course the facilities are five star; the suite, dining rooms, cinema and gardens. Coombe Hill Manor really is a special place and we, as a family, are so grateful to have found it.

Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

Thank you very much for your review, it means such a lot to everyone who comes into Coombe every day to work with and for our residents. Every day is different and it is a great pleasure to get to know so many extraordinary residents who have lived such interesting lives.


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Review from Simon D (Son of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Coombe Hill Manor for the last month.
The complete experience has been exceptional:
- Initial discussions about becoming a resident were dealt with extremely professionally and efficiently, and all information was completely clear.
- The room/apartment was modern
and clean, and the ability to put my father's own furniture in (using reliable transport) made the place feel like home immediately.
- Exceptional care is given by all staff; nurses, careers, handymen, and management could not be faulted - all treated my father (and indeed my brother and me) with the utmost respect and empathy.
- Facilities at Coombe Manor Hill are excellent, from food and restaurants to activities and, indeed, the ease of getting around.
All in all, my father, brother and I have nothing but praise for the Coombe Hill Manor staff, ambience and overall caring service they provide.

Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for your review. I will share this with all the staff, who will be delighted with your positive review. You have included everyone. It means a gear deal to all of the team here, and we are delighted that you all felt so welcome and part of the Coombe family.


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Review from Jane T (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent three weeks in Coombe Hill Manor after a 4-week hospital stay. She was pretty frail on admission, but thanks to the attentive and extremely caring nurses and carers, she left looking and feeling much stronger.
I had no idea when we booked the room that there would be so many carers;
the care provided exceeded our expectations. They are always smiling and happy.
All medication issues were sorted for Mum during her stay.
The food was lovely. Snacks are available throughout the day.
The reception team could not do enough for you at all times.
The maintenance team ensured Mum had everything working in her large room with a kitchenette.
She loved the cinema where a wide range of films can be seen.
She had her hair done weekly, and also a great pedicure made her feel more herself.
We can’t thank everyone enough.
She was made to feel special, and I’m sure she will return at some point.

Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for your review; it was such a pleasure to see your Mother thrive and blossom after her hospital stay, and our staff will be over the moon at your fabulous comments. You have truly included everyone here at Coombe, and that is what makes our home so special for all of us who work here for our residents.


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Review from Richard B (Son of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Coombe Hill Manor in February. From being shown the rooms available and discussions regarding the care package, the service has been exceptional. Moving there has improved the quality of her life, with a full range of activities, from professional musician recitals, outings and
other activities such as arts and films.
There is a high standard of cooking and excellent facilities with a restaurant, coffee shop and bistro. In addition, there are lounges and a salon.

Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for taking the time to write this very positive review. The staff will be delighted that your mother has settled in so well with us, and we are pleased that you feel this has improved the quality of her life.


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Review from Lida M (Friend of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the team at Coombe Hill Manor for looking after my friend, who has been staying there since January 2023. Staff are friendly, compassionate and attentive. The accommodation is beautiful, clean and kept neat at all times. Her apartment is spacious with earthy colour furniture, which
feels very calm. They have a good range of activities, and residents are encouraged to participate. The food is good. My friend is physically and emotionally stronger and in a much better place since she moved to this care home.

Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for taking the time to review us; it is always rewarding to hear about your personal experience, and it means a lot to our staff.


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Review from Paul M (Husband of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was sadly diagnosed as suffering from Alzheimer's. She was looked after at home until such time as this was no longer feasible, and we chose Coombe Hill Manor on recommendation and because of its convenient location.
We felt she could not have been better cared for. Family and friends visited
- which Coombe Hill made as convenient as possible in view of the difficult lockdown conditions in place at the time.
Every effort was made to keep myself and our sons informed as to my wife's welfare and our attending the home for periodic discussions with management and staff.
It was noticeable that my wife and her surroundings were always clean and tidy and that she received the required assistance with eating. She was encouraged to participate in a variety of activities for as long as she was able to do so.
On behalf of myself and my family, I am happy to recommend Coombe Hill Manor for those who, unfortunately, are not in good health and need care home facilities.

Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for your heartfelt comments and the great care you have taken in writing such a thoughtful review. It means such a lot to our care team, and I will share this with them; it will be greatly appreciated.


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Review from Sue T (Daughter of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother tried it out for four weeks as respite care. Initially, she thought she would prefer to stay in her own home. However, she had a bad fall and decided to move there permanently in January last year.
She enjoyed meeting people and making new friends. Because there is a separate Dementia wing,
the residents in the main part are not suffering from bad memory loss.
The food was varied, and I thought very good. My mother complained from time to time, but she was one of life's complainers.
The apartment was beautiful, and she loved it. A double bedroom, sitting room with kitchenette, and ensuite shower room. Plus a balcony.
The activities are so varied with something to suit most. She loved the games (scrabble, countdown, categories), exercise classes, live music and singalongs.
The care and nursing staff were amazingly kind.
For half her time there, it was in Covid lockdown, but I could visit every day as I was her designated essential caregiver.
Sadly she died in December.

Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for your very positive comments; it means such a great deal to all of our staff, whether carers, food and beverage or activities, everyone in fact. I will share this with everyone at Coombe; they will be delighted.


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Review from Michele T (Daughter of Resident) published on 5 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I were initially concerned about moving our father, with his agreement, into a care home and after searching high and low, I finally chanced upon Coombe Hill Manor. To say it was a delightful surprise is an understatement. As soon as we walked through the door, we knew we had found the
right place. The residents we met were happy, contented and obviously very well cared for. They also had daily activities, which meant they were constantly stimulated rather than sitting bored and ignored in a dark corner. The staff were enthusiastic, friendly, charming and patient with the residents. Our father has now been at Coombe Hill since early September and has well and truly settled in. He calls the care home a hotel, and quite frankly, I'd be happy to stay there for a while: it's clean, beautifully decorated and has a stunning garden. Congratulations to all the staff; you are doing a fab job!

Reply from Tammy Sirilli, Client Liaison Manager at Signature Coombe Hill Manor

Thank you for taking the time to submit your feedback. We are glad to hear that your father has settled in and is doing so well with us. We know how important it is for families to have peace of mind that they have found the right home for their loved one and to see them happy. We will pass this wonderful feedback on to our team.


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Review from Julia Y (Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an extremely comfortable establishment providing friendly and cheerful care. The food provided is very nice, though the service could be faster.
Sometimes the food is not hot enough. All servers in the restaurant are very helpful, polite and cheerful.

Reply from Tammy Sirilli, Client Liaison Manager at Signature Coombe Hill Manor

Thank you for taking the time to submit your review. We are so glad to hear the positive feedback on your comfortable environment and cheerful care. We are always looking at ways we can improve our services and will take your restaurant feedback on board and share with the team.


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Review from E C (Friend of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visited the resident, they were always well looked after, with a good ratio of staff to residents and lots of care and attention given to ensure they were comfortable and involved.

Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

Thank you very much for taking the time to review Coombe Hill Manor it is always so pleasing to have positive comments and I will make sure this is shared with the team who looked after your friend.


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Review from Jenny A (Daughter of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old father was a resident at Coombe Hill Manor for a month of respite care following a crack to his pelvis resulting from a fall at home. I couldn't think of a better place for him to recuperate before going back to his own home. The management team at the home handled his arrival from the
hospital really smoothly, and the nursing staff and care team were kind, caring, considerate and efficient. They treated Dad with respect and dignity. The one-bedroom apartment he stayed in was very warm, clean, spacious, well-maintained and comfortable. The food was excellent, varied and nutritious. We always felt welcome to visit, which was important in maintaining his morale. I would not hesitate to recommend Coombe Hill Manor to someone looking for professional respite care for a loved one.

Reply from Jane Knight, Client Liaison Manager at Signature Coombe Hill Manor

Thank you so much for taking the time to write this review for us here at Coombe. It was such a pleasure to meet your father and get to know you and your brother too. I am delighted that he made such an impressive recovery and that you all felt so welcome. I will share your comments with our team, who will be so pleased to hear your kind words. It will help other families too who may be considering care for their loved ones.


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Review from Rob S (Son of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a short-term resident at Coombe Hill following a short illness; she needed some respite care. As a family, we were very keen to ensure that we found somewhere near my mother's own home. Coombe Hill fitted the bill perfectly. My mother really needed her short stay (4 weeks), and feeling much
better at the end of it, and has returned to her own home.
My mother really enjoyed having her own apartment, and the staff were amazing and really looked after her.
Thank you to all at Coombe Hill.

Reply from Tammy Sirilli, Client Liaison Manager at Signature Coombe Hill Manor

Thank you for taking the time to submit your feedback. We are so glad that your Mum has recovered well and was able to return back to her own home. She will be missed at Coombe and is always welcome back in future, even if for a cup of tea and a visit. Wishing you all the best.


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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Signature Coombe Hill Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Signature Coombe Hill Manor is calculated as follows: ( (343 Excellents x 5) + (46 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 393 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Signature Coombe Hill Manor is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 104 registered maximum number of service users is 20.8, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (9)

Sonya

Sonya Fenwick

Job Title: General Manager

Joined: 2015

I am a registered nurse, having qualified in South Africa after completing the 4-year integrated Nursing Course, and I specialised an additional year in Mental Health. I have worked for one of Bupa’s biggest nursing homes for the last 15 years, in the capacity of a Nurse, Clinical Services Manager, Training Coordinator and, recently, as the Deputy Manager. During this time, I studied Dementia at Kingston University and also gained my mentorship qualifications at City University. I also facilitated the home's entry into the Gold Standards Framework for End of Life care in care homes and they were awarded Beacon status - which is the highest accolade awarded to a home in this field. The home still holds this award. I joined Coombe Hill Manor as Care Services Manager. I am passionate about resident care and ensuring that high standards are reached and maintained. Every person living in our community has a voice and we are here to support their choices while respecting their dignity and providing them with the support they need to start a new life at Coombe Hill Manor.


Mark

Mark Luxford

Job Title: Client Liaison Manager

Joined: 2020

I joined Signature in 2020 and thoroughly enjoy showcasing Coombe Hill Manor to prospective residents and their loved ones. The home has organically grown from strength to strength over time and has built an impressive reputation for delivering premium care coupled with exceptional hospitality services. Our strategy around person-centred care is not only amplified through our robust and bespoke care plans but also a range of meaningful resident activities both internally and externally. With so many features on offer including fine dining and wellbeing facilities, I look forward to welcoming you to our award-winning home some time soon.


Monika

Monika Patel

Job Title: Client Liaison Manager

As Client Liaison Manager, I am your first point of contact when you make an initial enquiry. I am committed to handling your enquiry with care and integrity, supporting you and any loved ones throughout the process, from initial viewing to move-in, and offering my full support, trust and guidance, as well as a listening ear. Having spent most of my career working within the banking and finance sector, my years working in social care have been very enlightening for me. I have learnt so much about elderly care and continue to learn something new each day. I have also had the honour of meeting some wonderful people and it has been a privilege to be part of their personal journey. I can truly say that this is the best job in the world, where each day brings a new challenge and experience.


Justyna

Justyna Johnson

Job Title: Dementia Care Manager

Joined: 2013

I am originally from Poland, and I have been in health sector for over 10 years. I have a passion for dementia care and it is my belief that all people living with dementia can lead a happy and fulfilled life in the right environment. My role as Dementia Manager in our Auguste community is to support the care team in delivering exceptional and passionate person-centred care to our residents with a focus on suitably stimulating activities in a pleasant homely environment. I believe that dementia is seen not as an end to people’s lives, but the start of a new journey to life.


Jasmine

Jasmine Donaldson

Job Title: Residential Care Manager

Joined: 2024

I have worked in the care industry since 2017 within different sectors including domiciliary, mental health, support working and assisted living. After graduating with a degree in Psychology from Reading University, I explored the idea of developing my career in the managerial side of care. I joined Signature at Coombe Hill Manor as the Residential Care Manager in July 2024 and was delighted to join such a strong, committed team. Caring is my passion and I am dedicated to providing the best care for our residents. I am very proud to work alongside and oversee such a kind and compassionate care team.


Lynne

Lynne Arenas

Job Title: Clinical Services Manager

Joined: 2024

I have provided advanced medical-surgical nursing services for over 15 years, in both NHS and the private sector. I worked as a Director of Nursing, Clinical Director, and a Band 8a Senior Nurse, with extensive training in critical care and high-dependency units. I pursued pre- and post-graduate education at the Florence Nightingale School of Nursing and Midwifery, King’s College London for an MSc in Gastrointestinal Nursing amongst others and at City University, London as an Advanced Nurse Practitioner. I am passionate about my work and dedicated to creating a more positive experience for our service users and their loved ones. Being with Signature as a Clinical Services Manager, I am instrumental in maintaining and improving the ethos of the home as well as supporting our team members in their professional development.


Oksana

Oksana Lukashyk

Job Title: Nursing Care Manager

I have recently joined Signature as Nursing Care Manager. After graduating as a nurse from the University Autonoma de Lisboa, I spent 2 years working for Barchester Care Home before joining the Royal hospital for neuro-disability where I spent 4 years there. I find fulfilment in working with other members of the team to ensure continuity of care for our residents. It is important to me to help residents get the best care possible in the best setting for each individual. My favourite part of the job is working with my team of nurses, mentoring, empowering and developing them, as well as interacting with residents and their loved ones on a regular basis.


Riona

Riona Scannell

Job Title: People Services Manager

I have been working at Signature Coombe Hill Manor since March 2018. Working in a care setting was new to me, having been in the Banking sector all of my working life, but I have to say that I have fallen in love with the care sector! The first time I came to Coombe Hill Manor was for an interview for my current role. From the minute I walked in the front door, I was met with smiles and a feeling of warmth - I felt at ease even though I had an interview to undergo! Since then, I have been in awe of how deeply team members and management care about what they do. One of my responsibilities is to recruit staff for the home. The team and I ensure we recruit people who will embrace the Signature values so that our residents can continue to expect high levels of care and service excellence.


Steve

Steve Carey

Job Title: Head Chef

Joined: 2021

I began my career as a professional chef in 1980 and after many enjoyable and successful years in hotels and restaurants, I decided to join the care home sector through Signature in late 2021 in a regional capacity. During my time at the regional level, I have worked in many Signature kitchens with some amazing people having gained an idea of what the company is about and how much they care about the wonderful service they provide. Working with Signature has allowed me to really express myself as a chef and add to my already vast experience. After spending time on the road, I have decided to settle down and dedicate myself to the wonderful residents and team at Signature at Coombe Hill Manor. My aim is to use my knowledge of food production and preparation along with the requirements of our residents, to bring them the best possible dining experience.