Welcome walk-ins 7 days a week and where possible the home request visitors call in to make an appointment. Client Liaison Managers are available Monday-Friday for a full personal tour. Please book a visit on the home's website to arrange this.
Parking is available for guests and visitors on site, in the courtyard.
Signature Coombe Hill Manor has a Review Score of 9.9 (9.863) out of 10, based on 33 reviews in the last 2 years. Over all time Signature Coombe Hill Manor has 127 reviews.
Review from Hugh P (Husband of Resident) published on 13 April 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Claire R (Daughter of Resident) published on 12 April 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Jane Williams, Client Liaison Manager at Signature Coombe Hill Manor
Dear Claire Thank you so much for such a lovely review and we are so happy your Mother has settled so well with us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B S (Friend of Resident) published on 11 April 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J W (Resident) published on 4 April 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Colleen Davidson, Client Liaison Manager at Signature Coombe Hill Manor
Thank you so much for taking the time to submit your review. It is very much appreciated by all the team here at Coombe Hill Manor.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ian B (Cousin of Resident) published on 28 February 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Jane Williams, Client Liaison Manager at Signature Coombe Hill Manor
Thank you so much for the kind words, I know the staff always really appreciate it.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pauline A (Daughter of Resident) published on 30 November 2017
Submitted via Website •
Report
Overall Experience
5.0 out of 5
The support and friendship the staff gave us during Mum's final days helped us get through a very difficult time and we can't thank them enough.
Reply from Jane Williams, Client Liaison Manager at Signature Coombe Hill Manor
Thank you so much, Pauline, for your kind words and we at Coombe are only too pleased we could be there for you and your Mum at what we know is a very difficult time, we will make sure we pass these sentiments on to our staff as I know it means so much to them as well.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan W (Sister of Resident) published on 4 September 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Jane Williams, Client Liaison Manager at Signature Coombe Hill Manor
Thank you so much for your kind review. It always means so much to the staff to read comments like yours.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Antony P (Nephew of Resident) published on 28 July 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Although she always needs something to grumble about, she is very content with the knowledge there is always help at hand should she need it. She highly praises the carers and is constantly telling me how wonderful they are.
My aunt has lots
Reply from Colleen Davidson, Client Liaison Manager at Signature Coombe Hill Manor
Thank you for taking the time to submit this lovely review of Coombe Hill Manor, it is much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David (Son of Resident) published on 18 May 2017
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D S (Daughter-in-law of Resident) published on 17 May 2017
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Surroundings are bright, welcoming and spacious, with a number of
My own elderly father, who lives far away, is so impressed by what he has heard of CHM’s delights, that he wishes he could live there also and even considered relocating…. he and I only wish it were feasible!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S H (Granddaughter of Resident) published on 9 May 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Son of Resident) published on 28 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Deb E (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Emma B (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A E (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen H (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N L (Son of Resident) published on 16 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jayne (Daughter of Resident) published on 22 February 2017
Submitted via Website •
Report
Overall Experience
5.0 out of 5
We had not anticipated such intense care and attention to detail as they demonstrated. They also showed great patience and care when things became very difficult after a hospital stay. Their care really did go above and beyond the normal level that you would expect, and for that, we are so very grateful.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Helen B (Daughter of Resident) published on 15 February 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gordon S (Son of Resident) published on 8 February 2017
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.863) out of 10 for Signature Coombe Hill Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.863 for Signature Coombe Hill Manor is calculated as follows: ( (343 Excellents x 5) + (46 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 393 Ratings = 4.863
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Signature Coombe Hill Manor is based on 33 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 104 registered maximum number of service users is 20.8, which has been reached with 33 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Oct 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: General Manager
Joined: 2015
I am a registered nurse, having qualified in South Africa after completing the 4-year integrated Nursing Course, and I specialised an additional year in Mental Health. I have worked for one of Bupa’s biggest nursing homes for the last 15 years, in the capacity of a Nurse, Clinical Services Manager, Training Coordinator and, recently, as the Deputy Manager. During this time, I studied Dementia at Kingston University and also gained my mentorship qualifications at City University. I also facilitated the home's entry into the Gold Standards Framework for End of Life care in care homes and they were awarded Beacon status - which is the highest accolade awarded to a home in this field. The home still holds this award. I joined Coombe Hill Manor as Care Services Manager. I am passionate about resident care and ensuring that high standards are reached and maintained. Every person living in our community has a voice and we are here to support their choices while respecting their dignity and providing them with the support they need to start a new life at Coombe Hill Manor.
Job Title: Client Liaison Manager
Joined: 2020
I joined Signature in 2020 and thoroughly enjoy showcasing Coombe Hill Manor to prospective residents and their loved ones. The home has organically grown from strength to strength over time and has built an impressive reputation for delivering premium care coupled with exceptional hospitality services. Our strategy around person-centred care is not only amplified through our robust and bespoke care plans but also a range of meaningful resident activities both internally and externally. With so many features on offer including fine dining and wellbeing facilities, I look forward to welcoming you to our award-winning home some time soon.
Job Title: Client Liaison Manager
As Client Liaison Manager, I am your first point of contact when you make an initial enquiry. I am committed to handling your enquiry with care and integrity, supporting you and any loved ones throughout the process, from initial viewing to move-in, and offering my full support, trust and guidance, as well as a listening ear. Having spent most of my career working within the banking and finance sector, my years working in social care have been very enlightening for me. I have learnt so much about elderly care and continue to learn something new each day. I have also had the honour of meeting some wonderful people and it has been a privilege to be part of their personal journey. I can truly say that this is the best job in the world, where each day brings a new challenge and experience.
Job Title: Dementia Care Manager
Joined: 2013
I am originally from Poland, and I have been in health sector for over 10 years. I have a passion for dementia care and it is my belief that all people living with dementia can lead a happy and fulfilled life in the right environment. My role as Dementia Manager in our Auguste community is to support the care team in delivering exceptional and passionate person-centred care to our residents with a focus on suitably stimulating activities in a pleasant homely environment. I believe that dementia is seen not as an end to people’s lives, but the start of a new journey to life.
Job Title: Residential Care Manager
Joined: 2024
I have worked in the care industry since 2017 within different sectors including domiciliary, mental health, support working and assisted living. After graduating with a degree in Psychology from Reading University, I explored the idea of developing my career in the managerial side of care. I joined Signature at Coombe Hill Manor as the Residential Care Manager in July 2024 and was delighted to join such a strong, committed team. Caring is my passion and I am dedicated to providing the best care for our residents. I am very proud to work alongside and oversee such a kind and compassionate care team.
Job Title: Clinical Services Manager
Joined: 2024
I have provided advanced medical-surgical nursing services for over 15 years, in both NHS and the private sector. I worked as a Director of Nursing, Clinical Director, and a Band 8a Senior Nurse, with extensive training in critical care and high-dependency units. I pursued pre- and post-graduate education at the Florence Nightingale School of Nursing and Midwifery, King’s College London for an MSc in Gastrointestinal Nursing amongst others and at City University, London as an Advanced Nurse Practitioner. I am passionate about my work and dedicated to creating a more positive experience for our service users and their loved ones. Being with Signature as a Clinical Services Manager, I am instrumental in maintaining and improving the ethos of the home as well as supporting our team members in their professional development.
Job Title: Nursing Care Manager
I have recently joined Signature as Nursing Care Manager. After graduating as a nurse from the University Autonoma de Lisboa, I spent 2 years working for Barchester Care Home before joining the Royal hospital for neuro-disability where I spent 4 years there. I find fulfilment in working with other members of the team to ensure continuity of care for our residents. It is important to me to help residents get the best care possible in the best setting for each individual. My favourite part of the job is working with my team of nurses, mentoring, empowering and developing them, as well as interacting with residents and their loved ones on a regular basis.
Job Title: People Services Manager
I have been working at Signature Coombe Hill Manor since March 2018. Working in a care setting was new to me, having been in the Banking sector all of my working life, but I have to say that I have fallen in love with the care sector! The first time I came to Coombe Hill Manor was for an interview for my current role. From the minute I walked in the front door, I was met with smiles and a feeling of warmth - I felt at ease even though I had an interview to undergo! Since then, I have been in awe of how deeply team members and management care about what they do. One of my responsibilities is to recruit staff for the home. The team and I ensure we recruit people who will embrace the Signature values so that our residents can continue to expect high levels of care and service excellence.
Job Title: Head Chef
Joined: 2021
I began my career as a professional chef in 1980 and after many enjoyable and successful years in hotels and restaurants, I decided to join the care home sector through Signature in late 2021 in a regional capacity. During my time at the regional level, I have worked in many Signature kitchens with some amazing people having gained an idea of what the company is about and how much they care about the wonderful service they provide. Working with Signature has allowed me to really express myself as a chef and add to my already vast experience. After spending time on the road, I have decided to settle down and dedicate myself to the wonderful residents and team at Signature at Coombe Hill Manor. My aim is to use my knowledge of food production and preparation along with the requirements of our residents, to bring them the best possible dining experience.
