Rosebery Manor Care Home - Avery Collection

458 Reigate Road, Epsom KT18 5XA
Submit a Review
9.9 99 Reviews
  • Rosebery Manor Care Home - Avery Collection, Epsom
Conveniently situated amidst serene surroundings in Epsom, Surrey, Rosebery Manor provides top-notch residential care, nursing care, and dementia care. The facility also offers short-term respite care, catering to those seeking brief stays in Surrey care homes.

Rosebery Manor, a residence of unparalleled comfort and excellence, presents a selection of en-suite studios and one-bedroom apartments, each featuring a kitchenette, lounge area and balcony or patio access.

All rooms boast high-quality furnishings, blending contemporary and functional designs. Their well-maintained gardens are tended to by green-fingered residents, enhancing the outdoor experience, ideal for basking in the summer sun.

The welcoming care community at Rosebery Manor encourages cosy conversations among friends and loved ones. Visitors, be they friends or family, are always embraced at Rosebery Manor, fostering a warm and inviting atmosphere.

Show Rosebery Manor Care Home - Avery Collection on the Map

Care Provided by Rosebery Manor Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Daniel Lipscombe (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (95)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Rosebery Manor Care Home - Avery Collection Reviews (99)

Total of 99, showing 1-20
9.9

Rosebery Manor Care Home - Avery Collection has a Review Score of 9.9 (9.897) out of 10, based on 28 reviews in the last 2 years. Over all time Rosebery Manor Care Home - Avery Collection has 99 reviews.

Overall Experience

  • 84
  • 14
  • 1
  • 0
  • 0

Date Published

99
12
17
28
71

Review from Elsje S (Friend of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a friend since she moved into Rosebery Manor Care Home nearly ten years ago. I have always found it to be a very caring and happy home with a lovely, warm atmosphere. Lately, I have been visiting more regularly and am always greeted with smiling, helpful, and attentive staff. My
friend is also very happy with the high standard of care that she receives. Thank you very much to everyone involved at Rosebery Manor.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for for taking the time to review our home. Rosebery Manor does have a wonderful atmosphere and that is with great thanks to our residents, their friends and family, and our team who offer the person-centred care expected within a community. Our welcome extends to all who visit and who feel part of our family here. We look forward to seeing you very soon and thank you again for your kind words and review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S K (Daughter of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother moved to RM 3 months ago and has settled in very well. The staff are always cheerful and helpful and make her feel as ease. My Mother had a serious health scare soon after arriving which resulted in a hospital admission which set her back in terms of her cognition and mobility. The staff have
encouraged her to regain her previous levels of mobility and have been very attuned to any slight deterioration so that her health remains on a positive track. As a family, we are delighted with the care room at RM.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for taking the time to review Rosebery Manor. We will share your kind words with all the team. Every day each and every one of us continues to encourage and support where it is needed and we know this makes a difference. We look forward to seeing you soon at Rosebery.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C A (Son of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We're very happy with the level of care that is provided at all levels. All the staff are friendly and courteous, including cleaners, housekeeping, the 'activists' as Dad loves to call the activities team, the carers and nurses, reception, catering, management, and the team behind the scenes.
If Dad
has any issues, we can be certain he will be listened to and his views considered.
The ambience and quality of the Care Home is akin to a smart, comfortable hotel. The gardens at the back of the home are nicely arranged with ample seating in good weather and a well-stocked, eye-catching pond.
Our experience is that residents' family members and friends are welcome to visit. Coffee and tea are almost always available with fruit, biscuits, cakes or pastries and maybe wrapped sweets.
There can sometimes be odd niggles. Providing this level of care to elderly loved ones is never straightforward. With Dad, we are confident that he is in the best place we could want for him. He is happy there too.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for taking the time to leave a review of Rosebery Manor and your and your dad's view of our home and support. We work as a team to ensure all residents have a personal experience that suits their needs, their likes, and how they spend their time with us. We look forward to your visits and welcoming all our families to our home. Thank you from all the team at Rosebery.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy P (Niece of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has just moved and she was met with a warm welcome. The staff have been kind to her and pop in to see her regularly making sure she has everything she needs. Her room is lovely with a great outlook over the garden. We were pleased that we could surround her with her own furniture and belongings.
The home is spotlessly clean. It really is a home-from-home. Thank you.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for taking the time to leave a review of our home. this is very much appreciated by the local community and by the team here at Rosebery Manor.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve B (Friend of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently arranged for a close neighbour to take residency at Roseberry Manor. Very impressed by the empathy, professionalism, friendliness, and patience of the staff, nothing is too much trouble for them to ensure a comfortable and positive stay for their residents. Would recommend friends and family.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you. Your review of our home is helpful to so many who are looking for support, and nursing care. The entire team thank you for taking some time to leave a review of Rosebery Manor.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola S (Daughter of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fabulous home!
Mum went to stay there straight from hospital 2 weeks ago following a nasty fall at home, complicated leg fracture surgery, and 2 month hospital stay, unable to stand with 2 nurses fully hoisting from bed to chair, today I saw her stand! Apparently has done it several times now,
obviously with help. Hospital had given up on her.
That's dedication for you.
The kindness and level of care she has been shown, along with the compassion for the family and friends visiting by all the staff is second to none.
Beautifully clean, bright and airy.
I doubt there is another home to match this.
Plenty of activities if you wish (a tap dancer this afternoon!).

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for taking the time to review our home. We pride ourselves on the care and support we offer each and every resident. Our home creates personal care plans to enable us to adjust to daily changes to encourage and support wherever we can. Rosebery definitely has a homely and welcoming atmosphere and it comes from our families our residents and all of our team and their dedication to supporting each other.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rupert G (Son of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rosebery Manor is a class apart from other care homes.
We visited many homes for Dad and nothing came close to Rosebery.
Every visitor, Dad has quite a few, has said that they would move in 'tomorrow', that even includes my children.
Rosebery feels like a 5-star hotel, not a care home.
The staff
are all amazing. The activities every day are amazing too.
Highly recommend a visit if you are looking or potentially going to be looking for care.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for taking the time to Review Rosebery Manor. We will always do our very best to support our new resident and those close to them when a situation changes at home. Our whole team approach provides a good understanding of care and commitment from each and every one of us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Daughter of Resident) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having transferred to Rosebery Manor care home from hospital my Dad's mobility and mental capacity have improved quickly and greatly. This is thanks to the care and patience of the staff and beautiful facility. The home has been an absolute god send at a very traumatic time and I can't express my gratitude
enough.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for reviewing Rosebery Manor. We all appreciate the time you have taken and are so pleased to read how we have supported not just your dad but you all as a family. Thank you once again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan G (Wife of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

1. The staff were excellent, there quickly when needed.
2. His room was large enough for him to move around with either a rollator or a wheelchair.
3. The activities that he was able to attend suited him well, especially the films of the evening.
4. The other residents were very friendly.
5.
The gardens were lovely, even in October.
6. The view of the gardens from his room was enjoyed by my husband.
7. Lovely to either get a coffee from the coffee bar or make one in my husband's room.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

We all appreciate the time you have taken to write a review about our home. Honest and specific details help others when looking for care, and nursing support and we thank you for helping those in the wider community. Kindest Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeremy V (Son of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into the home for respite care after a fall. She was badly shaken by the fall and had become very dispirited and a little confused. It took a couple of weeks, but gradually we began to see her old self again. After 3 weeks at Rosebery, she was able to return home with a live-in carer. By
the end of her respite stay, she was appreciating the love and kindness shown by the Rosebery staff.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you from all of us for your kind words and review of Rosebery Manor. It is our pleasure to have spent this time with your mum and to know our support has allowed her time to recover and feel confident to return home. Thank you for choosing Rosebery and for taking the time to write this review. Take care and our best wishes to your mum from all the team at Rosebery.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sonya J (Daughter of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rosebery Manor is a beautiful care home, very well run by friendly and caring staff. My mother was there for respite for three weeks and felt very well looked after. There are always lots of activities, we had a good singing session one afternoon and even just sitting in the garden or looking at the
fishpond gave my mum happy times. It's a relaxing place and the staff all work together so well to ensure all needs are catered for, whether medically or emotionally. I really appreciated the time they took to talk to my mum and really listen to how she was feeling. It is clear that the permanent residents are happy there, there is a friendly vibe and mealtimes are a place of much social interaction. Thank you for looking after her so well!

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for your kind words following your mum's stay with us at Rosebery Manor. Making friends with other residents and feeling supported in all ways by the team helps to ensure we cater to individual needs. Whether a short stay or a permanent stay with us at Rosebery, we will do all we can to offer peace of mind and positive well-being. Thank you once again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M R (Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been living at Rosebery Manor for almost two years now. In that time I found the staff to be friendly and efficient. When they say things will get done, they usually do. The food is good and my suite is well-maintained. My move here has worked out well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine H (Daughter of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We shall remain forever grateful that Rosebery Manor was the care home we chose for my mother. After a stroke at the age of 104, we knew that she needed dedicated care. It is an exceptional care home. Residents live in beautiful, tasteful surroundings that resemble those of a high-quality hotel. The
well-designed garden and fountain offer the residents the opportunity of fresh air, a short walk and the pleasure of looking at the plants.
Rosebery Manor has a family atmosphere making residents as well as visitors feel at home.
The staff - whether managerial, nursing, receptionists, housekeepers, or activity staff work very effectively as a team and are always on hand to assist residents.
After a second major stroke, my mother received palliative care that was outstanding. Her dignity and comfort were maintained throughout four days. The staff looked after my husband and me alongside my mother. How I wish she could have enjoyed more than three months at Rosebery Manor.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for your kind words about Rosebery Manor and all those who make the difference. We are passionate about the support and personal care we offer our residents and also their families. We also thank you for choosing Rosebery Manor and allowing us to get to know you all personally. We will ensure our team here at Rosebery are fully aware of the difference they have made to you all as a family. Take care and please do pop in to see us if you are ever passing. Our very best wishes from all at Rosebery Manor.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A T (Daughter of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Rosebery Manor in February 2024 having had a far from satisfactory experience residing at another home. She is loving it at Rosebery as is her family. Her care is excellent and she engages with the staff, joins in with the activities that interest her and enjoys having her hair
done regularly. Would thoroughly recommend.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for your review of Rosebery Manor. We are pleased to have made such a difference to you all as a family. We pride ourselves on delivering person-centred care and offering a welcoming and supportive home for our residents, family and friends. We all appreciate the time you have taken to review Rosebery Manor.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spoke to virtually all the staff during my 2-week stay and thanked them. Individually.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise H (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Rosebery Manor for nearly three weeks now. She has settled in so well. All the staff have been wonderful. Before my mother came to Rosebery, I met with their client liaison manager, who put me and my family at ease and made the move from the hospital so smooth. Their
nursing care is excellent. The healthcare workers have all been so wonderful and caring to my mother. We are confident that our mother is in very safe hands and is being well cared for.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

We really appreciate you taking the time to leave a review about Rosebery Manor and our team. It is our pleasure to welcome such wonderful residents and families to our home at a time when personal support and care are needed. We grow together and continue to offer all that we can so Rosebery Manor feels like home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan T (Respite Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Rosebery Manor for 2 weeks respite care after spinal surgery in March 2024. I felt totally safe and the environment enabled me to take the necessary rest required to go home and live independently. Medical cover from a qualified nurse 24 hours was important and Rosebery provide that. Accommodation,
food, activities are excellent. Staff at all levels are well-trained and have the skills to handle issues diplomatically and sensitively. Rosebery Manor is a model of how a Care Home should be encouraging freedom of choice and assisting living to the highest degree possible within the limits of individual limitations.
I would have no hesitation in recommending Rosebery Manor for long or short-term care.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for taking this time to review our home.it was a pleasure to care for and support you at a time most needed and hope you'll pop back for a coffee and a chat if ever you are passing. Take care and our best wishes All at Rosebery Manor.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ashley J (Son of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum wanted to stay independent in her own home (with in-home carers) for as long as possible, which she achieved but did then make the move to residential care quite stressful and rushed.
Rosebery Manor however was clean, beautifully decorated (comparable to a high-end hotel), had excellent facilities
and really most important of all my mum's care needs were carefully discussed with her and clearly understood.
It was clear that my mum's needs and wellbeing were of paramount importance at Rosebery and we were given plenty of time to get our financial arrangements in place which was much appreciated.
It took a few weeks to settle in (be prepared for this wherever you go) but once she had, she rapidly started making new friends with the other residents and staff.
Sadly for my mum, her stay was all too short but I honestly cannot think of anywhere better for her to have been than Rosebery Manor. All of the staff are amazing. friendly, genuine,

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you so much for taking the time to review our home. Your kind words will be shared with our team. Thank you for allowing us this time to get to know your mum and you all as a family.
Very much appreciated by us all at Rosebery Manor.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nick S (Son of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely satisfied with the help and friendliness of the staff at Rosebery Manor and would highly recommend it. The staff are all very helpful and make my Mother's stay as pleasant as possible. Food and rooms all excellent and overall very pleasant surroundings.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

It is always lovely to hear from our families. The team at Rosebery Manor are most appreciative of your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David H (Son of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was very well cared for in Rosebery Manor - initially in the main part of the home and then in The Oaks, which is their dementia wing.
I was particularly pleased with the way the staff all related to him. There was a lot of smiling and enthusiasm and I believe they were genuinely fond of
him. I have to say that the first time I visited the dementia wing I felt a little bit intimidated. I didn't really know how to relate to people at various stages in the gentle slide downwards but after a few weeks it just seemed normal. The patience, warmth and cheerfulness from all the staff, whether carers or in other roles, made my dad feel comfortable and loved.
I guess you can tell from a quick look round that the surroundings are lovely, but I was really pleased to discover that the staff are too.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for taking the time to write a review about Rosebery Manor. Your kind and honest words will help others who are now looking for care/nursing support. This can be quite a daunting time for some but hearing from our residents and their families can really make a difference.
Thank you from all at Rosebery Manor.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Rosebery Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Rosebery Manor Care Home - Avery Collection is calculated as follows: ( (301 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 331 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rosebery Manor Care Home - Avery Collection is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (7)

Sonia

Sonia Weller

Job Title: Client Liaison Manager

Joined: 2014

I joined the team at Rosebery Manor just before we opened our doors to our 1st resident in December 2014.


We completely understand the importance of choosing the right home for your loved one or for yourself. For some, this can be quite a daunting and difficult time and my role here is to support all those looking for the right level of care or nursing needs with a home-from-home lifestyle. Supporting you and offering all the information you need to allow an informed decision to be made. I am extremely proud to be a part of the team here at Rosebery and to know that we do make a difference to many.


Jane

Jane Cheeseman

Job Title: Housekeeping Manager

Joined: 2014

The housekeeping team and I make sure our home is kept clean and tidy to a very high standard. We provide a weekly service to all our residents to ensure their private apartment suites are maintained to their personal preference and their laundry requirements are met. The communal areas are cleaned daily so our home looks as good today as it did when we first opened in 2014. We take great pride in our home and value the lovely relationship we have with all our residents.


Lorraine

Lorraine Daniels

Job Title: Hospitality Manager

I am delighted to be joining the team here at Rosebery Manor as the Hospitality Manager. I have gained over 18 years of experience in customer service and management roles in the hospitality and leisure industry and look forward to bringing this knowledge to the role.


I am passionate about delivering exceptional service to our residents and their families, as well as being committed to creating a positive dining and enjoyable front-of-house experience. I am lucky to be joining an enthusiastic and motivated hospitality team who strives to meet the needs of all our residents.


Joining a care home environment I am sure will bring its challenges, however, I am looking forward to learning new skills and I am sure that this role will bring great satisfaction and opportunities that will all come together to deliver a high-quality living experience for our residents.


Lucia

Lucia Rizoiu

Job Title: Residential Care Manager

Joined: 2016

Lucia started working in the care industry in 2016. Initially Lucia joined Rosebery Manor as a care supervisor and moving up in her role to now lead the care team.


Lucia is focused and motivated to support our assisted living residents and all those who play an important part in their day.


A well-organised leader of the team who ensures all staff are well-trained. She likes to encourage growth within the care team.


No image found

Neal Hallsworth

Job Title: Head Chef

Joined: 2019

Neal has been a Chef for 24 years and has worked in various roles and establishments throughout the industry. Neal has been at Rosebery Manor for over 5 years and enjoys catering for our residents in all three of our restaurants.


Meeting all dietary requirements and requests on a daily basis is something that Neal prides himself on.


Neal leads a team that delivers a well-balanced, nutritious and beautifully presented course, served to all whatever time of day.


No image found

Jason Lewis

Job Title: Maintenance Assistant

Joined: 2024

Jason Joined our Rosebery Manor this year, 2024, and has been an instrumental part of the team.


The maintenance of such a home includes our safety, and well-being and ensuring we offer our residents the comforts and environment of their choice. Jason maintains this to a very high standard with dedication, initiative and motivation.


Mandy

Mandy Glynn

Job Title: Dementia Care Manager (Covering Maternity Leave for Elaine Tidman)

Joined: 2019

With over 40 years of experience in the care sector, Mandy is now thrilled to be The Oaks Dementia Care Manager.


Mandy completed her level 5 in Health and Social Care in 2021 and has supported others to progress in this area.


Mandy is passionate about supporting our residents, their families and her team as well as being an important part of Rosebery Manor.


Mandy has dedicated 5 years to Rosebery Manor and continues to support personal growth within the home and especially within the Dementia community.


I have a great passion for the world of care and always aim to deliver high standards of care in all that I do.


Because of this passion for my job, I have been able to effectively enhance my skillset and knowledge within the industry.


I am seeking to further expand my career and current skillset by completing my Level 5 Leadership & Management in Care whilst working at Rosebery Manor.


Frequently Asked Questions about Rosebery Manor Care Home - Avery Collection

What types of Care is Rosebery Manor Care Home - Avery Collection registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rosebery Manor Care Home - Avery Collection provide?

Palliative Care, Convalescent Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Rosebery Manor Care Home - Avery Collection have?

There are 95 Single Rooms.

What are the Facilities & Services at Rosebery Manor Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rosebery Manor Care Home - Avery Collection to the centre of Epsom?

2.0 mile(s) as the crow flies, distance by road may be significantly further.