Review from Sue H (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience

Dad lived in Rosebery Manor for nearly four years, most of that time in the Oaks dementia wing. He received first-class care throughout this time and was very happy to call Rosebery Manor his home. All the staff are amazing, treating Dad as if he was part of an extended family. Varied suitable activities

to help stimulate dementia residents are offered throughout the week including visits out in the minibus, arts and crafts and musical entertainment, all of which Dad thoroughly enjoyed. He told me himself shortly before he passed away that he loved it here.
We would not hesitate to recommend.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for your very kind words, getting to know you, your family and of course, your dad was an absolute pleasure for us all at Rosebery Manor. We were able to offer personal care and support at a time when it was needed the most. Your Dad was a frequent visitor to our home before he made it his home and we all have our own individual memories we will always hold dear.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Respite Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience

My husband and I spent 2 weeks in this beautiful home for respite care. We were well looked after and cared for also appreciated the staff's friendliness at all times.
Thank you all so much.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for your kind words. We were pleased to support you both during this time when it was needed most.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G B (Daughter of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience

I would not hesitate to recommend Rosebery Manor Care Home - Avery Collection to anyone in need of the five star treatment for their loved one. My parents needed emergency respite care and every single member of staff acted promptly, professionally and - most importantly - compassionately to make sure

they were looked after. As my parents’ primary carer, it is always hard to trust anyone else to do things ‘right’, but I cannot fault the care given to my parents during their stay. The rooms, facilities, meals and activities were brilliant. My mum said it was like a five star hotel with nurses! Nothing is too much trouble. Thanks again to all the staff for treating my parents so well and allowing them to recuperate fully. A real home from home - but better!

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

We really appreciate your kind words. The team here at Rosebery Manor do look upon each resident with person centred care. It was our pleasure getting to know your parents and you all as a family.
We thank you for choosing Rosebery Manor and we send you all our very best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqui H (Daughter of Resident) published on 15 September 2023
Submitted via Website • Report

Overall Experience

Rosebery Manor is a truly wonderful and heartwarming place.
Mum came here in October 2022 in quite poor health, as she had previously been in hospital for a long stay and suffered from depression for many years since my dad passed away. Like all relatives, we want the best for our loved ones, and I

certainly found it here. The support and guidance I received right from the 1st day of looking around were incredible. I knew straight away this was going to be the right place for her. Mum lived next door to me and my family, and we looked after her, so the transition to a care home was extremely difficult, and also again when she transferred to the Oaks suite after her dementia diagnosis. If only I'd known then what I know now, there would have been no worries at all. The staff at Rosebery are quite incredible people who do a fantastic job. The love, kindness and care Mum has been shown have improved her quality of life no end, and we all feel part of the Rosebery Manor family. I'm truly grateful to you all.

Reply from Mark Luxford, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you so much for your five-star review and kind words; this is truly appreciated by all the team at Rosebery Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E A (Daughter of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience

Rosebery Manor would be where I would like to spend my time should I need full-time care.
When looking for care for our mother, my sister and I looked at a number of care homes in the Burgh Heath/Reigate/Epsom area, and Rosebery Manor stood out as being the nicest by far. The home feels more like

a boutique hotel than a care home - beautifully furnished and decorated, with lots of communal areas all accessed by wide-open corridors. There is a choice of dining rooms, and the food choices vary. There are plenty of activities to keep the residents occupied (not just craft activities) with visiting speakers and a variety of entertainers too.
There is also a lovely, well-maintained garden with a pretty fish pond and lots of outside seating for warm days. The staff are well trained and kind - our mother was very well cared for during the two years that she lived at Rosebery, and it was a lovely place for the family to visit. I would definitely recommend Rosebery Manor.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for your kind words. It has been a pleasure getting to know you all as a family and to support where needed. Kindest Regards from all at Rosebery Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire R (Daughter of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience

Mum had been in the care home for 18 months and was becoming frailer and more needy during her last few months. She always felt grateful being able to move safely around the premises, take part in activities and do a lot for herself, but was appreciative of the carers, especially as she relied on them

more and more. She regarded them as friends; their professionalism and compassion in respecting her dignity at all times.

Reply from Mark Luxford, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for writing such a lovely review; your heartfelt words are much appreciated by all those at Rosebery Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sam G (Daughter of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience

From the initial meeting through to after Mum left, all the staff were caring and attentive throughout to both Mum and me. A respite stay this time, but Mum would happily stay at Rosebery Manor on a permanent basis. A big thank you to all the staff.

Reply from Mark Luxford, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you so much for finding the time to write this review. Your positive comments are really appreciated and mean a lot to the dedicated team here at Rosebery Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R W (Son of Resident) published on 6 April 2023
Submitted via Website • Report

Overall Experience

Upon entering Rosebery Manor, there is instantly a feeling of vibrancy, friendliness and professionalism, with great thought to the aesthetics of the surroundings, which are maintained beautifully. The staff are, without exception, dedicated, benevolent and upbeat. I am incredibly pleased to say that,

considering the 24-hour care my mother now needs, I always arrive at The Manor with a positive feeling, have great interaction with staff and indeed residents (which speaks volumes), and always leave knowing that my mother could not be in better hands. Regular external trips, quizzes, and live entertainment are provided, along with a great and varied food menu with several choices and generous treats throughout the day. There are secure balconies, spas, hairdressing, a cinema, and a large garden area. I have no reservations whatsoever in recommending The Manor to anyone currently undergoing the typically difficult and emotional process of ensuring their loved one receives the best care.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you so much for your time and for your very kind and honest words. We are proud of our home, and we all give a little extra in our day to ensure our residents, families, and friends feel that Rosebery Manor is a home away from home. Once again, thank you from the team at Rosebery.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny M (Friend of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience

Some wonderful work done by all there. Lovely and welcoming staff, allowing me to see my dear friend regularly, with great activities going on throughout the week! I especially enjoy the music, the singing really stimulates her brain, and she still remembers all the words despite her dementia!

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

We thank you for taking the time to review our home. Knowing we make a difference in our residents' day is so important.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nichola B (Daughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience

Although my father was only at Rosebery Manor for a short time, the care and support he received were outstanding. My father needed 24/7 care, and the staff provided excellent care and were very sensitive to his needs and wishes. The suite he had was beautiful, well-equipped for his needs as well as

feeling homely. I wish my father could have had more time to experience the full facilities there as I know he would have enjoyed the atmosphere.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for your kind review. We pride ourselves on person-centred care and ensure that at times of need, we are there to care for and support our residents and, of course, their families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cathryn H (Daughter of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience

My father was a resident of Rosebery Manor for seven years. Initially, he was on the ground floor, then had to move to the second floor due to dementia, which became gradually more severe. Also, his sight and hearing deteriorated, which created difficulties for him when interacting with the care staff,

who always had his health and interest at heart and treated him with patience and respect. His room was opposite the dining room, which was fortunate due to his mobility problems, and he very much enjoyed the meals, which were of top quality. The other great advantage was that, when ill with a virus infection and latterly incontinence, he was able to be treated by the local doctor and the resident nurse at Rosebery.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for your review of Rosebery Manor. Our team do all they can to ensure each resident has the right level of support and care that they need and offer our families reassurance and support as they need. Thank you for taking the time to write about Rosebery Manor and those who work here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary L (Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience

I found all staff very helpful and caring at all times. Meals were very good and served well. Plenty of activities. I had no hot water for the bathroom sink, which they tried to fix. Shower was on. They even boiled kettles

Reply from Mark Luxford, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you so much for your kind words; everyone at Rosebery Manor enjoyed your staying with us. We hope to see you again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter L (Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience

Rosebery Manor is a large building with a large interesting garden all well maintained. There is a varied selection of rooms and suites. The full-time staff are excellent, polite and attentive, but agency staff are varied. Rosebery Manor provides excellent laundry service and very good housekeeping.

The meals are varied and interesting but sometimes fail to compare to commercial ready-meals. Activities are many and varied, plus occasional outings.

Reply from Signature Senior Lifestyle Signature Senior Lifestyle, Signature Senior Lifestyle at Rosebery Manor Care Home - Avery Collection

Here at Signature at Rosebery Manor, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne R (Daughter of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience

Rosebery Manor has been outstanding in their care and attention for my mother. The team on the Oaks floor are very supportive and helpful. The carers are so kind and thoughtful to us, as well as my mother. We know that she is always safe and well looked after.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

We all really appreciate your kind words and thank you for the time given to write a review for Rosebery Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine S (Friend of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience

It will be a year next month when the lady I used to look after in her own home moved into Rosebery Manor.
It was the first care home I looked at, and very early on in the initial visit, I knew this was the one.
The client liaison manager could not have been more helpful with the transition. All

the staff are courteous and friendly.
The carers are lovely amazing people, very kind and compassionate and can see with their dedication and support, make living there a pleasure.

Reply from Signature at Rosebery Manor, Customer Team at Rosebery Manor Care Home - Avery Collection

We are so glad to hear about your positive experience of Signature at Rosebery Manor and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. Thank you for taking the time to share your experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D T (Wife of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience

At the beginning of January, my husband suffered severe heart failure. I dialled 999 and was instructed how to resuscitate him until paramedics arrived. After his discharge from the hospital, we agreed to have respite care until a stair lift was installed. We moved into Signature Rosebery Manor Care

Home on 9th February, and when my husband fell and needed help, it came immediately. The right medication was given, and he was monitored regularly until he recovered. He has also received good care for other problems he had. Although my husband was very anxious to return home, it became obvious we could no longer live independently, so it was decided he would stay here.
The medical care we receive is excellent, and the kindness, care and attention we get from every member of staff cannot be faulted, nor can the entertainment and activities on offer. Rosebery Manor is a well-designed and well-maintained care home and a very welcoming and comfortable place to live. Most importantly, I no longer live with the fear of being unable to cope with any emergency. Help is a push button away, and I am extremely grateful.

Reply from Signature at Rosebery Manor, Customer Support at Rosebery Manor Care Home - Avery Collection

We are so glad to hear about your husband's positive experience at Rosebery Manor and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. Our care teams are central to everything we do in our home; your recognition of their passionate and skilled work is fantastic to hear.
The team are grateful for your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie R (Friend of Resident) published on 13 July 2022
Submitted via Website • Report

Overall Experience

My friend lived at Rosebery Manor for just over three years. From the day I met one particular member of staff, she made all the difficult decisions easier for me, from the choice of accommodation to transfer into the home and everything in between. All of the staff have been superb, professional,

diligent and caring right up until the day my friend passed away. I am so pleased I chose Rosebery Manor.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

It was our pleasure to support you at that time and to welcome your friend to Rosebery Manor. Throughout these past three years, we have got to know you and those important to our residents and are so pleased to have made a difference. Thank you for your very kind words, which will be passed on to our team at Rosebery Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Charles H (Son of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience

My father, a fit and able man of ninety-two years became a resident on my advice following two falls resulting in hospitalisation. Both my partner and I were very impressed with the standard of care offered at every level. As my father has said, just like a cruise ship - nice food, good cabin, and good

public areas. Sadly, my father has since passed, but the family are grateful for all your hard work.

Reply from Mark Luxford, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you so much for finding the time to complete a review. Your kind words are truly appreciated. From all at Rosebery Manor, our thoughts remain with you and the rest of the family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer H (Relative of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience

Having seen friends and neighbours at Rosebery Manor over the last few years, we have of late been visiting a dear family member. The client liaison manager could not have done more to arrange his move there as it was his wish to be at Rosebery Manor as his health deteriorated rapidly. She put the family

at ease and was most helpful and professional in answering any concerns. She quickly made the transition of moving in as easy and comfortable as possible. Although our relative has now passed away, we appreciate that he was being looked after by qualified and caring staff in beautiful surroundings, and as family, we were treated sympathetically. We would have no hesitation in recommending Rosebery Manor to anyone. Visitors are made welcome and greeted warmly by all the staff and leave knowing that the resident is being looked after with the utmost care.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for your very kind words. At such difficult times, we hope to make a difference.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nick H (Nephew of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience

Two years of a pandemic has made it hard to tell, but overall, we have no issues.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for completing a review. We look forward to seeing you when you are next at Rosebery Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Rosebery Manor Care Home - Avery Collection

Care Provided by Rosebery Manor Care Home - Avery Collection

Good to Know

Facilities