Rosebery Manor Care Home - Avery Collection

458 Reigate Road, Epsom KT18 5XA
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9.9 99 Reviews
  • Rosebery Manor Care Home - Avery Collection, Epsom
Conveniently situated amidst serene surroundings in Epsom, Surrey, Rosebery Manor provides top-notch residential care, nursing care, and dementia care. The facility also offers short-term respite care, catering to those seeking brief stays in Surrey care homes.

Rosebery Manor, a residence of unparalleled comfort and excellence, presents a selection of en-suite studios and one-bedroom apartments, each featuring a kitchenette, lounge area and balcony or patio access.

All rooms boast high-quality furnishings, blending contemporary and functional designs. Their well-maintained gardens are tended to by green-fingered residents, enhancing the outdoor experience, ideal for basking in the summer sun.

The welcoming care community at Rosebery Manor encourages cosy conversations among friends and loved ones. Visitors, be they friends or family, are always embraced at Rosebery Manor, fostering a warm and inviting atmosphere.

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Care Provided by Rosebery Manor Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Daniel Lipscombe (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (95)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Rosebery Manor Care Home - Avery Collection Reviews (99)

Total of 99, showing 41-60
9.9

Rosebery Manor Care Home - Avery Collection has a Review Score of 9.9 (9.897) out of 10, based on 28 reviews in the last 2 years. Over all time Rosebery Manor Care Home - Avery Collection has 99 reviews.

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Review from E V (Relative of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Luckily we were very welcome when visiting my godfather on his 97th birthday. We had a lovely lunch, had a lovely time with my godfather, and the service was excellent. Thank you very much.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

It was a pleasure to welcome you to Rosebery for such a special occasion.


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Review from H M (Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant welcome. Contact with fellow residents much better as the "shut down" draws to a close. Activities are increasing in variety, and entertainment planned outings have resumed - within national conditions. Garden very interesting, and ideas take up. Meals and catering are thoughtfully planned,
with special diets included. Visitors remain in limitation and appropriate testing (Covid).

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Review from John Marshall M (Respite Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Age 85, I suffered a serious fall at home that needed treatment at St George's, Kingston and West Molesey hospitals between August and October 2021. Previously very active, I suffered a complete reversal from anything close to normal life. My devoted wife in her early eighties wisely decided she was
no match for the physical demands of nursing her 6 foot, 12 stone husband who needed to recover from a shattered pelvis and fractured femur (not to mention Covid and neurological impairment) and booked me in for six weeks convalescence at Roseberry Manor. There is considerable family support, nevertheless, everyone concerned with my well-being agrees that Roseberry Manor proved a most fortunate choice. With the support of the teams of full-time carers, I quite quickly showed many improvements both in his physical abilities and his mental approach until it was clear that I could realistically contemplate life together again with my wife.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you John for your words. We as a team were pleased to offer you the support needed at that time and pleased to hear you continue to recover now home with your lovely family.


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Review from Shuna K (Friend of Resident) published on 2 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted with the professional and kind way the whole process of moving my lovely 96-year-old neighbour to Rosebery Manor. All the staff involved from three particular members, who started the transition to one gentleman, who has made her apartment look most homely. She has adapted so well to
her big move and is flourishing. She has had a wonderful birthday celebration earlier this month and was made to feel very special... enough to bring her to heartfelt tears. Thank you so much.
Facilities are amazing with a variety of entertainment and activities to keep the residents busy. She has made use of the massage treatment, podiatry and exercise classes!
A great decision to make this move and feel that she is in safe hands, which is all you can ask.
If she is happy, then so am I.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for your very kind words. It is an absolute pleasure from all of the team to support all our lovely friends, families, and of course, our residents as they join us here at Rosebery Manor. We look forward to seeing you on your next visit.


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Review from Andrew P (Son of Resident) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Rosebery Manor thus far has been outstanding. The facility itself is more like a hotel - in the best possible way - and it is a genuine pleasure to spend time there. The residences are large, light and spacious and feel more like an apartment than a single room.
The communication
has been great too, and the family liaison manager, in particular, has gone above and beyond to help us transition Dad and get everything set up.
It is still early days, but the care so far has been first class, and Dad is happier here than anywhere else he has stayed. He says it is as close to the experience of living at home as he could imagine. Moving Dad into Rosebery Manor has been the very best decision we've made as a family for his ongoing care and support.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for your very kind words. We are all here to make a difference and ensure we offer the best possible personal care. We look forward to seeing you at Rosebery Manor soon. Take care.


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Review from Ron W (Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely well received and cared for. All the staff have been most welcoming, and more importantly, very caring. I have no hesitation in recommending Rosebery Manor.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

It was a pleasure to welcome you to Rosebery Manor. All the best for the future.


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Review from Margaret L (Resident) published on 10 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was admitted to Rosebery Manor for two months of respite care after a stay in hospital in June 2021. Unfortunately, at first, I had to go into isolation for five days. I was a lot younger than most of the residents, but soon settled down and got to love the home, which is more like a hotel, and also
the residents. The staff are amazing; nothing is too much trouble for them. A special mention to the head male nurse and the carers and supervisors on the 1st floor. All the staff were so fantastic, also one gentleman in the restaurant (don’t lose him, he is a gem). The food is amazing, and also the brilliant activities team. I was not happy going in there, but I absolutely loved it and was very sad leaving.


It’s a great home, very well run with so much care. Don’t hesitate about admitting your loved one here, they will love it and be very well taken care of. Nothing is too much trouble for any of the staff. The home and grounds are beautiful. Go and have a look around the home; you will love it.


Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

It was a pleasure to get to know you and support you when support was needed. Thank you for your review. Take care and best wishes from all of the team.


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Review from Josephine D (Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident at Rosebery. Everyone is so helpful and kind. Nothing is too much trouble for the staff here.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

It is lovely to welcome you to Rosebery Manor Epsom.


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Review from Peter L (Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rosebery Manor is an excellent building with good decor and furnishings. However, their air conditions on the 1st and 2nd floor are often poor in the summer. The caring and supportive staff are excellent, courteous and respectful. However, the call system is not always as fast as required. The nursing
support is professional 24-hours a day.

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Review from Karen H (Daughter of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to reiterate everything my sister has already said regarding our Dad moving into Roseberry Manor. It was a tough decision to make, but we certainly did the right thing. I cannot thank all the staff at Roseberry Manor enough for your kindness and support.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you, Karen, I will pass on your kind words to the team. It is so lovely to see how your Dad has felt right at home from the moment he arrived at Rosebery Manor.


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Review from Gillian C (Daughter of Resident) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very hard decision moving a parent into a care home, however, we could not have made a better one. Dad moved into Rosebery a few months ago, and he settled in very quickly. He is a very sociable person, independent living just got too much for him as he has a severe sight impairment. We knew
he would enjoy lots of company.
The accommodation choices are excellent, and the gardens are very well maintained.
Staff are fantastic, very caring, and everyone is always made to feel very welcome. A great relationship between Rosebery Manor and the local GP surgery, which we feel is very important. Excellent entertainment and activities every day; Dad is very happy and stimulated. It is great to see him enjoying life. There is always a welcoming atmosphere. I would highly recommend Rosebery Manor.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Gillian, thank you so much for your review. It is so lovely to see your dad enjoying life with the other residents and the team at Rosebery. Take care, and look forward to seeing you again soon.


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Review from M G (Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've moved into Rosebery Manor, very satisfied with the care and support. Recommended by a friend

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you so much for taking the time to write a review. It's always good to hear from our residents.


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Review from T R (Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If you like lovely, caring people, this is the place for you. All the staff could not have been kinder. Thank you so much.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

It was a pleasure to offer you the care and support needed during your respite stay at Rosebery Manor.


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Review from Jane P (Regular Volunteer) published on 5 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this care home. All the staff are extremely friendly and helpful, and nothing is too much trouble
There are numerous activities and entertainment provided. It is spotlessly clean and a lovely environment to spend time in.

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Review from Pam B (Daughter of Resident) published on 11 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Rosebery, aged 94, having looked after herself for many years. Initially, it took a while for her to settle down, but it was (and she agreed) the best thing that she could ever have done. She enjoyed a wonderful apartment with a large lounge, with a balcony overlooking the lovely
garden, separate bedroom and walk-in shower/bathroom. It was extremely well maintained, and no worries about her laundry. The food was excellent, but most of all we're all the fantastic staff. Nothing was too much trouble for anyone. All the relatives and friends were made so welcome, often joining Mum for lunch or tea and many of the activities. The nursing staff in her recent final days (at the age of 98) were so caring, and we were made so welcome at difficult times. We feel we have made so many friends and will be booking in for ourselves when the time comes.

Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery Collection

Thank you for your kind words which we will share with the team. It was a privilege to be a part of your mum's later years and to welcome all her family to Rosebery Manor.


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Review from Simon V (Son of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved in to Rosebery seven weeks ago, and it has transformed her life. From living on her own in a big house in Devon where she was lonely and sometimes frightened, she is now surrounded by many new friends - both residents and staff. She has an active social life for the first time in ages,
and this will continue to develop as lockdown eases. I can't praise the team at Rosebery highly enough. After the unhappy experience, my Dad had for the last two years across three different care homes, the contrast with Rosebery couldn't be more stark. Nothing is too much trouble for the team, and I can see the genuinely warm relationship my mum has with everyone. Although the first two weeks after arrival were self-isolation for my mum in her flat, it didn't feel like that as she saw so many friendly, positive staff - regardless of their role - throughout the day. It is such a relief to know that she is happy, safe and stimulated every single day. Thank you to everyone at Rosebery!

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Review from Deborah H (Daughter of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I would highly recommend Rosebery Manor. Our 91-year-old mother has been a resident for 2-years and couldn't be happier. The staff are fantastic... very caring and patient, and nothing is too much trouble. There is a variety of great daily and weekly activities, and our mother says she's
never been busier. She has made some lovely new friends, and her time at Rosebery has really given her a new lease of life!

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Review from Joanna O (Daughter of Resident) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a big step for my mother to leave her independent, active life in her bungalow and to move into a care home. It took her a while to settle and accept her new life, but thanks to the extremely kind and thoughtful staff, she is now very happy and feels very lucky to be at Rosebery Manor! All the
suites and studios have their own kitchenette and bathroom, which makes the resident feel that they have their own independent flat. The food, communal areas and amenities are of a very high standard, similar to a top-class hotel. The normal activity programme (obviously on hold due to Covid) is outstanding. As regards safety and security which are paramount in this time of the epidemic, Signature has been faultless, always erring on the side of caution and keeping friends and relatives well informed of all measures taken.

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Review from Kim N (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Rosebery Manor for approx 4-years. It was the hardest decision to place Mum into a care home. My husband and I looked at a dozen homes, and we were relatively unhappy with what we saw, and then a friend recommended us to see Rosebery Manor. What a difference it was and
everything about the home was to make Mum feel like she mattered with her views and sometimes difficult nature catered for. Mum settled in and with all the entertainment and activities she had a chance at feeling settled again and enjoying the companionship of other residents, and when we, the family, visited and friends came for lunch, she would often refer to it as the hotel. Mum was proud of the home and always felt well looked after. Sadly, over the years Mums health has deteriorated and her care has been more demanding, every need has been seen too. I am constantly informed of her health issues, and all the staff are amazing. This home cares about the residents and their families. Excellent Home!

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Review from Lindsay C (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Rosebery Manor almost from its inception for five years until she died (not of COVID). I cannot fault the home. My mother felt secure, her suite with bedroom, sitting room and bathroom, and the whole home itself, is luxurious. The staff from the concierge, housekeeping, waiting for
staff, chefs, admin staff, management and most importantly, carers/nurses could not work harder to ensure Rosebery Manor runs smoothly and none could be more courteous or caring at all times to both residents and their relatives.


Food is delicious, nutritious and beautifully served always, and the restaurant areas are delightful. Five stars are the words for Rosebery Manor.


I chose Rosebery Manor for my mother, as unlike the majority of care homes, it offers nursing. When my mother was dying during the COVID pandemic, but not of COVID, I was allowed to visit all the time and never did I arrive and she was alone. Rosebery Manor provides excellent and loving care in wonderful surroundings.


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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Rosebery Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Rosebery Manor Care Home - Avery Collection is calculated as follows: ( (301 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 331 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rosebery Manor Care Home - Avery Collection is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (7)

Sonia

Sonia Weller

Job Title: Client Liaison Manager

Joined: 2014

I joined the team at Rosebery Manor just before we opened our doors to our 1st resident in December 2014.


We completely understand the importance of choosing the right home for your loved one or for yourself. For some, this can be quite a daunting and difficult time and my role here is to support all those looking for the right level of care or nursing needs with a home-from-home lifestyle. Supporting you and offering all the information you need to allow an informed decision to be made. I am extremely proud to be a part of the team here at Rosebery and to know that we do make a difference to many.


Jane

Jane Cheeseman

Job Title: Housekeeping Manager

Joined: 2014

The housekeeping team and I make sure our home is kept clean and tidy to a very high standard. We provide a weekly service to all our residents to ensure their private apartment suites are maintained to their personal preference and their laundry requirements are met. The communal areas are cleaned daily so our home looks as good today as it did when we first opened in 2014. We take great pride in our home and value the lovely relationship we have with all our residents.


Lorraine

Lorraine Daniels

Job Title: Hospitality Manager

I am delighted to be joining the team here at Rosebery Manor as the Hospitality Manager. I have gained over 18 years of experience in customer service and management roles in the hospitality and leisure industry and look forward to bringing this knowledge to the role.


I am passionate about delivering exceptional service to our residents and their families, as well as being committed to creating a positive dining and enjoyable front-of-house experience. I am lucky to be joining an enthusiastic and motivated hospitality team who strives to meet the needs of all our residents.


Joining a care home environment I am sure will bring its challenges, however, I am looking forward to learning new skills and I am sure that this role will bring great satisfaction and opportunities that will all come together to deliver a high-quality living experience for our residents.


Lucia

Lucia Rizoiu

Job Title: Residential Care Manager

Joined: 2016

Lucia started working in the care industry in 2016. Initially Lucia joined Rosebery Manor as a care supervisor and moving up in her role to now lead the care team.


Lucia is focused and motivated to support our assisted living residents and all those who play an important part in their day.


A well-organised leader of the team who ensures all staff are well-trained. She likes to encourage growth within the care team.


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Neal Hallsworth

Job Title: Head Chef

Joined: 2019

Neal has been a Chef for 24 years and has worked in various roles and establishments throughout the industry. Neal has been at Rosebery Manor for over 5 years and enjoys catering for our residents in all three of our restaurants.


Meeting all dietary requirements and requests on a daily basis is something that Neal prides himself on.


Neal leads a team that delivers a well-balanced, nutritious and beautifully presented course, served to all whatever time of day.


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Jason Lewis

Job Title: Maintenance Assistant

Joined: 2024

Jason Joined our Rosebery Manor this year, 2024, and has been an instrumental part of the team.


The maintenance of such a home includes our safety, and well-being and ensuring we offer our residents the comforts and environment of their choice. Jason maintains this to a very high standard with dedication, initiative and motivation.


Mandy

Mandy Glynn

Job Title: Dementia Care Manager (Covering Maternity Leave for Elaine Tidman)

Joined: 2019

With over 40 years of experience in the care sector, Mandy is now thrilled to be The Oaks Dementia Care Manager.


Mandy completed her level 5 in Health and Social Care in 2021 and has supported others to progress in this area.


Mandy is passionate about supporting our residents, their families and her team as well as being an important part of Rosebery Manor.


Mandy has dedicated 5 years to Rosebery Manor and continues to support personal growth within the home and especially within the Dementia community.


I have a great passion for the world of care and always aim to deliver high standards of care in all that I do.


Because of this passion for my job, I have been able to effectively enhance my skillset and knowledge within the industry.


I am seeking to further expand my career and current skillset by completing my Level 5 Leadership & Management in Care whilst working at Rosebery Manor.