Rosebery Manor Care Home - Avery Collection

458 Reigate Road, Epsom KT18 5XA
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9.9 99 Reviews
  • Rosebery Manor Care Home - Avery Collection, Epsom
Conveniently situated amidst serene surroundings in Epsom, Surrey, Rosebery Manor provides top-notch residential care, nursing care, and dementia care. The facility also offers short-term respite care, catering to those seeking brief stays in Surrey care homes.

Rosebery Manor, a residence of unparalleled comfort and excellence, presents a selection of en-suite studios and one-bedroom apartments, each featuring a kitchenette, lounge area and balcony or patio access.

All rooms boast high-quality furnishings, blending contemporary and functional designs. Their well-maintained gardens are tended to by green-fingered residents, enhancing the outdoor experience, ideal for basking in the summer sun.

The welcoming care community at Rosebery Manor encourages cosy conversations among friends and loved ones. Visitors, be they friends or family, are always embraced at Rosebery Manor, fostering a warm and inviting atmosphere.

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Care Provided by Rosebery Manor Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Daniel Lipscombe (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (95)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Rosebery Manor Care Home - Avery Collection Reviews (99)

Total of 99, showing 81-99
9.9

Rosebery Manor Care Home - Avery Collection has a Review Score of 9.9 (9.897) out of 10, based on 28 reviews in the last 2 years. Over all time Rosebery Manor Care Home - Avery Collection has 99 reviews.

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Review from Valerie B (Resident) assisted by family/friend published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here since November 2017. My first impression was a surprise at the non-institutional and relaxed atmosphere rather like that of a good hotel! But the staff are efficient and caring and create an atmosphere of friendship and community. There are plenty of activities for all tastes. It was
lovely to be able to bring my own furniture and indeed I could have brought a dog or a husband! With my poor health, I am confident in the meticulous care taken by the nursing staff.

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Review from T L (Friend of Resident) published on 20 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff are very professional, kind and caring. Although my friend was unsure about being at Rosebery, she was warmly welcomed and has settled well. She really enjoys the activities which have a good effect on her confidence. Being a resident has proved beneficial.

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Review from Janet S (Friend of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always treated with respect and dignity on my visits from the staff at the reception desk to the various carers I have had the pleasure to come into contact with. The care and attention given to the resident I visit, from my observation, is kindly and compassionate. There is nothing I could find fault
with.

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Review from E C (Friend of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arranged for my friend to become a resident at Roseberry - she was very reluctant and apprehensive to make the move.
Management went beyond the call of duty to make her feel settled and welcome.
They supported me throughout the process with care and understanding.
They treated my friend with dignity,
care, compassion and understanding.
I am very pleased with Roseberry.
They give me great relief.

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Review from Diane C (Daughter of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum is in the dementia ward at Rosebery's - she has been there for 3 years and to us, it feels like home - all the people are friendly, the staff look after her very well. I feel at ease that Mum is cared for when we are not there. I would recommend Rosebery Manor to everyone.

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Review from Valerie C (Sister-in-law of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I rang my sister-in-law most Saturdays or Sundays over the last two years she was with you.
She always said how happy she was. She found walking and her speech difficult towards the end of her life but you all helped her very much.

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Review from James S (Son of Resident) published on 3 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful and caring and we were particularly assisted by the Client Liaison Manager, who ensured my mother become familiar and comfortable with Roseberry Manor during a series of managed visits over a month or so.


The actual move-in went ahead seamlessly with all the carers

in the Oaks introducing themselves and being friendly and attentive. Particular thanks go to the Dementia Manager, who ensures there is calm and dignity for the residents.


Whilst it is still early days for my mother I am relieved to have found her a new home where her individual needs are catered for she has the care and support she requires.


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Review from William A (Son of Resident) published on 12 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

It's very expensive - we paid £1,748 a week. The care was good, as you would expect, and some staff members seemed genuinely attached to my father, even though he had advanced dementia.
Communication was poor. It was hard to find out how my father was on the phone. When the dementia manager left, nobody
told us. I got the impression that the staff called me when they had to - e.g. when my father fell over - but not otherwise.
We asked the care home to arrange a Continuing Health Care evaluation for my father. They agreed to do so, but they did nothing and in the end, the Community Psychiatric Nurse arranged it.
The dementia manager who left was not replaced for quite a while, leaving a serious gap.

Reply from Sandie Mole, General Manager at Rosebery Manor Care Home - Avery Collection

Rosebery Manor appreciates honest, timely feedback to continually improve and develop our service. Open and transparent communication is key for our service, and during a time of management change, this may have been lacking in parts, back in March, the date of this review. Our newly appointed management team, including the Dementia Manager, has ensured that all channels of contact, whether by email or telephone, remain constant and continuous. We are further working to enhance our system with the potential for our families to remote access and view the type of day their loved one has had, giving reassurance and peace of mind.


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Review from Colin W (Son of Resident) published on 4 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Rosebery Manor since it opened. It has had some staff and teething issues but on the whole, this is a lovely place for Mum to live in comfort and within a very caring environment. The personal helpers and medical teams are wonderful and are really take great care of Mum. The food is
excellent and it is kept very clean.

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Review from M S (Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very friendly, well-run residence. The staff are all helpful and make you feel that you matter. They pay attention to detail. Accommodation and food is excellent.

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Review from Caroline (Daughter of Resident) published on 30 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very impressed with the care my mother has received whilst at Rosebery Manor over the past 2 years. All the staff are friendly, caring and show a lot of respect to all residents and their relatives. Following my mother's stroke, the staff have quickly and seamlessly adapted to her new and more
intensive level of care and needs without even having to ask. The Dementia unit is very efficiently run by the Dementia Manager who maintains very high standards whilst treating all residents as individuals.

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Review from Virginia (Daughter of Resident) published on 27 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was one of the first residents when Rosebery Manor opened and we have seen it grow and develop a strong community feel. He has a neurodegenerative illness which means he can no longer live alone safely, but making the decision to move was difficult as he is relatively young to be in a care home.
The attention to detail has made the transition much easier - his room is spacious and feels like a mini-flat where he is happy to have visitors and the communal areas are luxurious and well kept. It was important to Dad to keep busy and the daily activities and trips are thoughtful and varied. All areas (activities, catering, maintenance, caring and support staff) are responsive to requests and suggestions from residents. The staff take the time to get to know those in their care and their families and genuinely want to make life as happy and fulfilling as possible. Anyone who visits tends to comment that Rosebery Manor is a pleasant surprise and exceeds their expectations of a care home.

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Review from Ruth B (Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Excellent surroundings, calm, peaceful, rooms superb with good walk in en-suite bathroom/showers. Staff could not be more courteous and willing to please from reception, restaurants, room cleaners to managers. Nursing staff are very able and good at times of crisis. Food very good and restaurant
surroundings excellent - good linen and their cooked meals are beautifully served with wine if desired.

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Review from Kevin S (Son of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father first became a resident approximately 12 months ago before recently transferring, under guidance of the medical/care team, to the dementia ward. Although initially some reluctance on the part of the family to make the move it has proven to be absolutely the right thing. Dad receives first
rate care and attention, we really couldn't speak highly enough for the attention paid to him not only by the care team but the entire staff.

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Review from Linda T (Friend of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend went into the home in March with Alzheimer's, she was becoming very difficult to deal with and had become unclean. The staff at the home deal with her very well and although she is very difficult and uncooperative, are very understanding with her.
We are very pleased with her care, the food
is excellent and her room is cosy and clean. She has also put on weight and is much fitter than she has been at home. We are paying high fees but feel it is worth it.

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Review from Clara T (Resident) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 3 months residence, I consider that Rosebery Manor provides a pleasant environment, with adequate meals and a reasonable amount of entertainment, varied outings, good medical care. The staff are friendly and helpful.

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Review from Debbie C (Daughter of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved in in February after spending time in hospital. She has settled in very well. The care staff are extremely kind and are well trained in dealing with dementia. The care staff are efficient but also have the homely tough and I feel they know my mother's likes and dislikes. I am always
welcome. There is a lot going on to partake in if wanted. My mother seems happy.

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Review from Jenny M (Friend of Resident) published on 1 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and very caring staff.
Clean and people friendly.
Welcoming.
Meets the need of patients cares.
Very nice and very happy environments.
A lot of activities for patients that include the patients family and friends.

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Review from Jim G (Son of Resident) published on 1 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional levels of care, support and entertainment. Trust and confidence in the staff could not be higher.

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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Rosebery Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Rosebery Manor Care Home - Avery Collection is calculated as follows: ( (301 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 331 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rosebery Manor Care Home - Avery Collection is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (7)

Sonia

Sonia Weller

Job Title: Client Liaison Manager

Joined: 2014

I joined the team at Rosebery Manor just before we opened our doors to our 1st resident in December 2014.


We completely understand the importance of choosing the right home for your loved one or for yourself. For some, this can be quite a daunting and difficult time and my role here is to support all those looking for the right level of care or nursing needs with a home-from-home lifestyle. Supporting you and offering all the information you need to allow an informed decision to be made. I am extremely proud to be a part of the team here at Rosebery and to know that we do make a difference to many.


Jane

Jane Cheeseman

Job Title: Housekeeping Manager

Joined: 2014

The housekeeping team and I make sure our home is kept clean and tidy to a very high standard. We provide a weekly service to all our residents to ensure their private apartment suites are maintained to their personal preference and their laundry requirements are met. The communal areas are cleaned daily so our home looks as good today as it did when we first opened in 2014. We take great pride in our home and value the lovely relationship we have with all our residents.


Lorraine

Lorraine Daniels

Job Title: Hospitality Manager

I am delighted to be joining the team here at Rosebery Manor as the Hospitality Manager. I have gained over 18 years of experience in customer service and management roles in the hospitality and leisure industry and look forward to bringing this knowledge to the role.


I am passionate about delivering exceptional service to our residents and their families, as well as being committed to creating a positive dining and enjoyable front-of-house experience. I am lucky to be joining an enthusiastic and motivated hospitality team who strives to meet the needs of all our residents.


Joining a care home environment I am sure will bring its challenges, however, I am looking forward to learning new skills and I am sure that this role will bring great satisfaction and opportunities that will all come together to deliver a high-quality living experience for our residents.


Lucia

Lucia Rizoiu

Job Title: Residential Care Manager

Joined: 2016

Lucia started working in the care industry in 2016. Initially Lucia joined Rosebery Manor as a care supervisor and moving up in her role to now lead the care team.


Lucia is focused and motivated to support our assisted living residents and all those who play an important part in their day.


A well-organised leader of the team who ensures all staff are well-trained. She likes to encourage growth within the care team.


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Neal Hallsworth

Job Title: Head Chef

Joined: 2019

Neal has been a Chef for 24 years and has worked in various roles and establishments throughout the industry. Neal has been at Rosebery Manor for over 5 years and enjoys catering for our residents in all three of our restaurants.


Meeting all dietary requirements and requests on a daily basis is something that Neal prides himself on.


Neal leads a team that delivers a well-balanced, nutritious and beautifully presented course, served to all whatever time of day.


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Jason Lewis

Job Title: Maintenance Assistant

Joined: 2024

Jason Joined our Rosebery Manor this year, 2024, and has been an instrumental part of the team.


The maintenance of such a home includes our safety, and well-being and ensuring we offer our residents the comforts and environment of their choice. Jason maintains this to a very high standard with dedication, initiative and motivation.


Mandy

Mandy Glynn

Job Title: Dementia Care Manager (Covering Maternity Leave for Elaine Tidman)

Joined: 2019

With over 40 years of experience in the care sector, Mandy is now thrilled to be The Oaks Dementia Care Manager.


Mandy completed her level 5 in Health and Social Care in 2021 and has supported others to progress in this area.


Mandy is passionate about supporting our residents, their families and her team as well as being an important part of Rosebery Manor.


Mandy has dedicated 5 years to Rosebery Manor and continues to support personal growth within the home and especially within the Dementia community.


I have a great passion for the world of care and always aim to deliver high standards of care in all that I do.


Because of this passion for my job, I have been able to effectively enhance my skillset and knowledge within the industry.


I am seeking to further expand my career and current skillset by completing my Level 5 Leadership & Management in Care whilst working at Rosebery Manor.