Grove Park it felt friendly, welcoming and just the environment I was looking fo
Sue K (Daughter of Resident)
the team are consistent with their fabulous care, friendly personality and general wonderfulness.
Johnny B (Son of Resident)
There are great activities happening and the residents are encouraged to join in.
M L (Daughter of Resident)
Free parking available at all times of the day
Grove Park Care Home - Avery Healthcare has a Review Score of 9.8 (9.840) out of 10, based on 23 reviews in the last 2 years. Over all time Grove Park Care Home - Avery Healthcare has 51 reviews.
Review from M L (Daughter of Resident) published on 30 January 2025
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Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare
Thank you so much for taking the time to share your feedback on the care at Grove Park Care Home afforded to your mum. For us to know from you that the experience of your mum's care is good in all areas is important to us. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we value all feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will find this motivational. We look forward to welcoming you on your next visit and hope mum continues to enjoy living here. Warmest regards, Grove Park Care team.
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Review from E K (Friend of Resident) published on 30 January 2025
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Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare
Thank you so much for taking the time to share your feedback on the care at Grove Park Care Home afforded to your friend. For us to know from you that the experience of your friend's care is 5-star is incredibly important to us. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we value all feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will find this extremely motivational. Warmest regards, Grove Park Care team
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Review from Donna W (Daughter of Resident) published on 26 July 2024
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Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare
Thank you so much for taking the time to share your feedback on the care at Grove Park Care Home afforded to your mum. For us to know from you that the experience of your mum's care is 5-star is incredibly important to us. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we value all feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will value this greatly. We look forward to welcoming you into the home again soon. Warmest regards, Grove Park Care team.
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Review from Veronica D (Daughter of Resident) published on 5 March 2024
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Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare
Thank you so much for taking the time to share your feedback on the care at Grove Park Care Home afforded to your mum. For us to know from you that the experience of your mum's care is 5-star is incredibly important to us. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we value all feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will find this motivational. Warmest regards, Grove Park Care team.
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Review from A A (Son of Resident) published on 15 February 2024
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Review from M C (Son of Resident) published on 23 January 2024
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Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare
Thank you so much for taking the time to share your feedback on the care at Grove Park Care Home afforded to your dad. For us to know from you that the experience of your dad's care is 5-star is incredibly important to us, so pleased also to hear that Dad has a new lease of life. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we are reliant on feedback, so fully appreciate you have taken the time to share this. We look forward to welcoming you on your next visit to the home. Warmest regards Grove Park Care team.
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Review from Joanna C (Granddaughter of Resident) published on 22 January 2024
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Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare
Thank you for taking the time to share your experience and feedback of Grove Park Care Home in regards to the care of your Gran. The extended care team work really hard to ensure a quality service is delivered in all areas of life at Grove Park so that everyone in the Grove Park community is able to enjoy the best quality of life aligned to their needs. Thank you, I will share this review with the team who I know look forward to welcoming you to the home on your next visit. Warmest regards
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Review from Rachel J (Daughter of Resident) published on 11 January 2024
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Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare
Thank you so much for taking the time to share your feedback on the care at Grove Park Care Home afforded to your mum. For us to know from you that the experience of your mum's care is 5-star is incredibly important to us; this will mean an awful lot to all of the team here at Grove Park. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we are reliant on feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team and I Know they will find this motivational. Warmest regards, Grove Park Care team.
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Review from Janette G (Daughter of Resident) published on 9 November 2023
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Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare
Thank you so much for taking the time to share your feedback on the care at Grove Park Care Home afforded to your mum. For us to know from you that the experience of your mum's care is 5-star is incredibly important to us; this will mean an awful lot to all of the team here at Grove Park. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person, and we are reliant on feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team, and I Know they will find this motivational. Warmest regards, Grove Park Care team.
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Review from R H (Son of Resident) published on 9 October 2023
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Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare
Thank you for taking the time to share your experience and feedback of Grove Park Care Home and for the five star review. The extended care team work really hard to ensure a quality service is delivered in all areas of life at Grove Park, so that everyone in the Grove Park community is able to enjoy the best quality of life aligned to their needs. Thank you, I will share this review with the team who I know look forward to welcoming you to the home on your next visit, warmest regards.
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Review from Judith B (Daughter of Resident) published on 1 September 2023
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Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare
Thank you for taking the time to review Grove Park Care Home in Leeds in regards to the care of your father and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your kind words about our community are truly invaluable to us and I will be sure to pass on the positive feedback to the rest of the team. Best wishes.
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Review from S P (Sister of Resident) published on 29 August 2023
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Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare
Thank you for taking the time to share your experience and feedback of Grove Park Care Home in regards to the care of your sister. The extended care team work really hard to ensure a quality service is delivered in all areas of life at Grove Park so that everyone in the Grove Park community is able to enjoy the best quality of life aligned to their needs. Thank you, I will share this review with the team who I know look forward to welcoming you to the home on your next visit, warmest regards.
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Review from A C (Son of Resident) published on 25 August 2023
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Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare
Thank you for taking the time to share your experience and feedback of Grove Park Care Home in regards to the care of your Mum. The extended care team works really hard to ensure a quality service is delivered in all areas of life at Grove Park so that everyone in the Grove Park community is able to enjoy the best quality of life aligned to their needs. It is really important to us as a team that our shared care values are demonstrated and that you have experienced them to be kind, caring, professional and patient. I will share this review with the team who I know find this feedback very motivational and it will mean a lot to them. Warmest regards.
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Review from Sue K (Daughter of Resident) published on 18 August 2023
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Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare
Thank you so much for taking the time to share your feedback on the care at Grove Park Care Home afforded to your father. For us to know from you that the experience of your father's care was 5-star is incredibly important to us, this will mean an awful lot to all of the team here at Grove Park. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we are reliant on feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team and I Know they will find this motivational. Warmest regards Grove Park care team.
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Review from J L (Son of Resident) published on 17 August 2023
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Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare
Thank you for taking the time to review Grove Park Care Home in Leeds and for your ratings. We are delighted to hear how satisfied you are with our home and the experience of care provided by our dedicated staff team. The team work hard to provide person-centred care for all our residents. Your kind words about our how the home is well-run are truly invaluable to us and I will be sure to pass on the positive feedback to the rest of the team. Best wishes.
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Review from Emma M (Daughter of Resident) published on 10 August 2023
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Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare
Thank you for taking the time to write a review of your family's experience of Grove Park Care Home, in regards to your mum's stay. We really appreciate the feedback which you have provided, we work hard as a team to deliver a quality person-centred approach through all of the service roles within the home. I am so pleased that your experience of our service has met with your expectations in all areas.
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Review from Gary W (Son of Resident) published on 10 August 2023
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Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare
Thank you for taking the time to write a review of your mum's experience of living at Grove Park Care Home and that you have found the staff to be kind, attentive and that she is treated with dignity. We really appreciate the feedback which you have provided, we work hard as a team to deliver a quality person-centred approach through all of the service roles within the home. Your mum is a very well regarded and valued member of the Grove Park resident community, she has a wonderful rapport with our head chef so he will be pleased that she continues to enjoy the culinary offerings. Avery Healthcare work hard to keep the the service provision uncompromised by economic variants so your feedback is reassuring in regards to Mum's care.
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Review from Sylvia L (Friend of Resident) published on 4 August 2023
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Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare
Thank you for taking the time to review Grove Park Care Home in Leeds and for your amazing five-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is lovely to hear that your friend says that they love calling Grove Park their home and are enjoying the activities offering that we provide. It is a true pleasure to have your friend living with us in the loving care community that we create. Best wishes.
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Review from V B (Son of Resident) published on 31 July 2023
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Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare
Thanks very much for taking the time to provide such a lovely review of Grove Park Care Home. We are pleased that over the four years with Dad being with us, he has been happy and that you have seen such an improvement; it is great to hear that the care provided has had such a positive impact. As you know, the team caring for Dad has been doing so for many years now, which is why your feedback is so valuable - I will be sure to share this feedback with them.
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Review from Jenna C (Daughter of Resident) published on 31 July 2023
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Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare
Thanks very much for taking the time to provide such a lovely review of Grove Park Care Home. It's great to see how well Mum is doing and that she is making friends, which is so important when moving into a care home. The care team will be really pleased to get this feedback and to know that we are getting things right for Mum and the family is fantastic. We really appreciate this.
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The Review Score of 9.8 (9.840) out of 10 for Grove Park Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.840 for Grove Park Care Home - Avery Healthcare is calculated as follows: ( (240 Excellents x 5) + (28 Goods x 4) + (6 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 275 Ratings = 4.84
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Grove Park Care Home - Avery Healthcare is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Jan 2020
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Job Title: Home Manager
Joined: 2016
I have a rich 21 years experience in health leadership roles and hold a strong passion and commitment to person led care.
For my team I encourage a supportive, enabling and reflective culture in which we learn and grow through individual and shared experiences. With this approach at Grove Park we have a long serving core team that offer stability and consistency in care. I hold qualifications in management, mental health, teaching, dementia care, psychological and social interventions at a degree level, as well as being a psychiatric nurse.
The team at Grove Park, where I have worked for 8 years, takes pride in the delivery of good standards of care, and we work hard to ensure through what we do, the lives of those in our care are enriched through our eclectic approach to well-being. Our team has strong values around dignity in care, who commit to being champions, and the whole team are involved in ensuring excellent outcomes and enrichment of life for those in our care.
As a home we are proud of our embedded approach to caring for those living the dementia and age related cognitive decline. The whole team receive person led memory care training at induction and ongoing. Our environments through-out the home are both supportive and enabling to the resident community and serve to optimise quality of life and overall wellbeing. As a team we are great ambassadors of person led care.
I look forward to welcoming you to our loving care community.
Job Title: Customer Service and Resident Experience Lead
Joined: 2016
Leanne like all of the core team at Grove Park is a long-serving team member, who has been supporting those choosing Grove Park as their new home to make this a seamless and enjoyable transition.
Leanne is always there as a welcoming and helpful presence for all of the community to access including visitors who may just want a reassuring catch-up over a coffee in the social hub of the home- the coffee shop.
Leanne has worked for Avery Healthcare in many roles over the years and is a trusted, committed and valued member of the team who I'm sure you will enjoy meeting.
Job Title: Head housekeeper
Joined: 2016
Jenny is a valued member of the team, having worked for Avery Healthcare at Grove Park care home for 8 years. As the head housekeeper Jenny assists in the personalising of resident rooms on moving in.
Jenny has proudly led the housekeeping team to achieve gold status in the prestigious CAP awards- an industry housekeeping benchmark of excellence, as well as meeting the rigorous requirements of the local infection control team over the last 8 years.
As you arrive in the home Jenny will be one of the first faces to welcome you to our lovely home.
Job Title: Head chef
Joined: 2016
Steve is a long-serving team member of over 8 years and remains a core member of the team, proudly leading the culinary team through success.
Throughout his time at Grove Park, Steve alongside his culinary team has upheld an exceptional standard in our home dining and culinary experience, subsequently achieving Gold in 2019 through the prestigious CAP (Continuous Advancement Programme) Awards, successfully achieving Vegetarian for Life accreditation for the home, as well as upholding 5 stars with the food standards agency.
Steve has also been at the forefront of success after receiving the Managing Directors Award presented to him by John Strowbridge.
Steve is always keen to meet new families and loved ones to ensure the personal touch to dining is in place from moving in.
Job Title: Home Administrator
Joined: 2024
Emma has a vast amount of experience of working within administration in the care sector.
She has a keen eye for detail and will be able to support you regarding funding your stay here at Grove Park.
Emma would love to welcome you to Grove Park and make your journey towards calling Grove Park your home as smooth as possible.
Job Title: Customer Service and Receptionist
Joined: 2017
Beth has worked at Grove Park Care Home for almost 6 years, having started her working life with the Grove Park family as a valued member of the care team.
Beth is a committed and compassionate member of the team who utilises her care skills and personable qualities every day in her role as part of the front-of-house team.
Beth will be one of the first in the team to welcome you either face to face or by phone, Beth is a font of information, she always has time to ensure that moving into Grove Park is as seamless as possible.
Job Title: Wellbeing and Activity Lead
Joined: 2016
Tracy is a trusted and long-serving member of the team having worked for Avery Healthcare for over 10 years and at Grove Park for 8 years.
Tracy Leads a team of 3 well-being assistants who bring with them a plethora of unique qualities, skills and interests.
Tracy has a wealth of experience in developing and successfully delivering well-being and activity programs to suit eclectic needs so that our offering fully supports inclusivity and so that there is always something for everyone.
Tracy really likes getting to know each member of the community individually to incorporate personal interests into the well-being and activity offering.
As a sense of personal well-being is intrinsic to moving into Grove Park, Tracy will be keen to welcome you as part of getting to know the home and when moving in.
Job Title: Clinical lead and team leader extra care suite
Joined: 2016
I have worked at Grove Park Care Home since 2016. I hold a National Vocational qualifications level 2 and 3.
I am a clinical lead for the home and also lead the extra care suite in line with Avery's Healthcare person-led care approach.
I am one of the first points of contact involved in the development of person-centred care plans for all new residents moving into the home, this is so we can get things just right for everyone from moving in.
I also support information sharing with families in the early weeks of moving in, as well as being continually involved in overseeing care delivery.
I am always happy to help answer any questions you might have when visiting our home.
Job Title: Clinical lead & team leader memory care suite
Joined: 2013
I have worked at Grove Park Care home since 2013 when Grove Park welcomed its very first residents and families.
I am a clinical lead for the home and also proud to lead the memory care suite in line with Avery healthcare person led care approach.
I am one of the first points of contact involved in the development of person -centred care plans for all new residents moving into the service. I also support information sharing with families in the early weeks of moving in.
I am always happy to help answer any questions you might have when visiting our home.
Job Title: Barista
Joined: 2013
Our barista Virginija has been welcoming guests to the home for the last 10 years, occupying the highly regarded barista role in the social hub of the home- the coffee shop.
Virginija represents the lived values of Grove Park Care Home as though they were made just for her.
Virginijas’ human qualities are the most treasured, she is warm, welcoming, kind, caring and intuitive.
Virginija looks after our guests and residents exceptionally well, spreading positivity and joy every day.
Virginija loves to get to know all of the residents and guests in the home and loves to create a stimulating and interactive atmosphere in the coffee, be sure to pop in the coffee shop when you visit us.
Job Title: Maintenance operative
Joined: 2022
Mark our maintenance operative has been an amazing addition to the Team of the Year 2023, joining us almost a year ago.
Since commencing in his role Mark has demonstrated a solid commitment to environmental and safety standards within the home.
Mark has a very positive approach and has built up some lovely relationships with the resident community.
Mark supports all of the departments in the home and is a naturally supportive team member.
We appreciate Marks dedication to his role and responsibilities and are pleased to have him in team Grove Park.
On moving into Grove
Park Mark will be happy to assist with making residents bedrooms as homely as possible, adding personal art work, photos etc., and ensuring the room layout is just right.