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Review from R F (Granddaughter of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience

Grove Park Care Home - Avery Healthcare have cared for my Grandma for over 3 years now.
The staff have always gone above and beyond for her and she really feels it is her home now.
We couldn’t ask for any more from the facilities and cleanliness too.
The management are always there to answer any

queries or concerns we have with my grandma's health, and always want to make her experience as dignified as possible, even suggesting new clothes which are more accessible but still making her feel like ‘her’.
I could not recommend it enough!

Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare

Thank you for taking the time to share your experience and feedback of Grove Park Care Home in regards to the care of your grandma. The team work really hard to ensure a quality service is delivered in all areas so that everyone in the Grove Park community is able to enjoy a good quality of life aligned to their needs. The team will find this feedback very motivational and it will mean a lot to them to know they are getting things right for your grandma and the family.

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Review from Michael L (Niece of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience

My Auntie moved into Grove Park Care Home - Avery Healthcare, after always saying she wouldn't go into a care home. She loves it in there and wishes she'd moved sooner. The staff are friendly and very helpful, her days are so much brighter since being there. She looks on the staff as her family, nothing

is too much trouble for them. I would definitely recommend Grove Park Care Home.

Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare

Thank you for taking the time to review Grove Park Care Home. Your feedback is appreciated and will be shared with the team. We are pleased that your auntie is enjoying this new chapter with us, she has really settled into her new home well. It's always good for us to know that we are fully meeting expectations in all areas of the service.

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Review from J L (Granddaughter of Resident) published on 18 June 2023
Submitted via Website • Report

Overall Experience

My gran moved into Grove Park Care Home on a respite basis, she settled in amazingly. She has always declined to go into a care home. My gran loved the care team and treated them as her own grandchildren, always hugging them. She said there is always something to do. The activities are amazing and the

care she received was amazing she was very well cared for and would definitely be returning in due course. Amazing Grove Park team.

Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare

Thank you for taking the time to review Grove Park Care Home in Leeds and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your kind words about our community are truly invaluable to us and I will be sure to pass on the positive feedback to the rest of the team. Best wishes.

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Review from Johnny B (Son of Resident) published on 3 August 2022
Submitted via Website • Report

Overall Experience

I’d like this review to be a thank you to the team. From moving in to every day visits, the team are consistent with their fabulous care, friendly personality and general wonderfulness. The facilities are everything needed and more.

Reply from Rachel Aran, Marketing Administrator at Grove Park Care Home - Avery Healthcare

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Review from Paul J (Son of Resident) published on 6 May 2022
Submitted via Website • Report

Overall Experience

Grove Park has been caring for my dad for over 4 years. I’m always made to feel welcome, the team have helped Dad socialise more, gain weight and just in general made him happier than being at home, and for that I can’t thank you enough. Dad speaks nothing but praise for the team of workers at Grove

Park.

Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare

Thank you on behalf of the home and the team for taking the time to share your experience of the service experienced at Grove Park over the last 4 years. We appreciate the sharing of feedback and I am pleased to note that this has been a positive experience for your dad, the team are committed to the continued provision of quality care within Grove Park.

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Review from Karen R (Wife of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience

From walking in the front door to leaving to go home, the team are nothing but welcoming, friendly and kind. Nothing is too much trouble and I feel I’ve been made to feel like part of the home. The staff team are so supportive and patient with me and my husband and any care he needs. Thank you all.

Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare

Thank you for taking the time to write a review of your family's experience of Grove Park care home. We really appreciate the feedback which you have provided, we work hard as a team to deliver a quality person-centred approach through all of the service roles within the home. I am so pleased that your experience of our service has met with your expectations in all areas.

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Review from Jane R (Daughter of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience

It is outstanding the hard work and dedication the Grove Park team members put into every day and all with a smile on their faces. From arrival, we continue to be greeted by the staff with a happy cheerful conversation, the care team on the floors are also just as welcoming and supportive of families

and their loved ones. Mum is so happy here, she calls me every night to tell me how great her day has been, what the staff and the activities team have been doing with her.
Thank you, Grove Park.

Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare

Many thanks for taking the time to provide us with this feedback, we really value that you have shared your perspective. The team continues to work hard to provide and maintain a good standard of care, they have adapted well to the ongoing challenges presented through the pandemic. Knowing we have got things right for you and Mum will be motivational for the team who are always keen to hear feedback.

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Review from Jayne G (Granddaughter of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience

Gran has been at Grove Park for over 2 nearly 3 years and I cannot recommend the home enough. They're like family, when my own mum passed away they looked after me like one of their own and helped me and Gran. The Chef is always making sure that she always has her alternatives for her allergies and

asking her ideas on free from recipes as Gran is gluten intolerant and dairy intolerant. The Head of Wellbeing works hard on making the activities the best they can be with having to stay apart. Thanks, Grove for looking after her.

Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare

Thank you for taking the time to review our care home with your grandmother. The team really welcome your feedback and appreciate this also. We are really pleased that we have been able to demonstrate the teams commitment to person-centred care for your grandmother.

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Review from R M (Son of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience

The home is fabulous, with brilliant communication open and honest culture and a caring heart behind it. Dad is so happy, gaining weight, socialising with friends and just enjoying his life, rather than sat at home alone. Thanks for making him feel like himself again.

Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare

Thank you for taking the time to complete this review about the care of your Dad. We are really pleased that Dad is enjoying his life at Grove Park. We appreciate how hard it can be for families with the ongoing changes to visiting. To know that we have got things right for you is great to hear.

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Review from Nichola D (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience

My mum moved in 3 months ago and I can not express the relief I felt when she moved in and the team made it so swift, supported, and calm despite the current restrictions. The calls with the manager were reassuring and she was in-depth and clear regarding policies to keep mum safe. They were vigilant

with their paperwork and being tested prior to moving in. The home is beautiful with the most divine patio and scenery. We look forward to spending time with mum within the home areas too.

Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare

Many thanks for taking the time to provide us with this feedback, we really value that you have shared your perspective. The team continues to work hard to provide and maintain a good standard of care, they have adapted well to the ongoing challenges presented to the care sector over the last 12 months. Knowing we have got things right for you and mum will be motivational for the team who are always keen to hear feedback.

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Review from June C (Daughter of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience

My mother has expressed nothing but joy since moving in last month. The team made the government guidance to isolation so comfortable for her, making sure mother had things to do, plenty of refreshments and stayed active. I was given an in-depth amount of information on the move-in, policies and who

to call should I need them. Thank you Grove Park for making everything so much easier than we thought.

Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare

Thank you so much for taking the time to provide us with this feedback, we really value you having shared your perspective in regards to your mums care at Grove Park. The team work hard to provide and maintain a good standard of care, they have all adapted so well to the ongoing challenges presented to the care sector over the last 12 months. Knowing we have got things right for you and mum is great for us to hear. We appreciate the ongoing support of friends and family of the home as we try to keep everyone safe and well.

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Review from Steven S (Son of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience

Mum was in 2 homes prior to Grove Park Care Home and was not happy with either. As soon as she saw Grove Park, she was astounded care homes like that actually exist. The team are always there to listen and support and have taken on a tremendous effort to keep all our loved ones safe at such a trying

time. We are proud as punch to talk about Grove Park as a family when people ask how Mum is during the pandemic.
Mum has nothing but nice things to say when we FaceTime her every week - which is always on time and the wellbeing girls are so lovely to help her have these calls with us. Thanks to all at Grove Park, you all deserve it.

Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare

Thank you so much for taking the time to provide us with this feedback, we really value you having shared your perspective in regards to your mums care at Grove Park. The team, work hard to provide and maintain a good standard of care, they have all adapted so well to the ongoing challenges presented to the care sector over the last 6 months. Knowing we have got things right for you and mum is great for us to hear. We appreciate the ongoing support of friends and family as we try to keep everyone safe and well.

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Review from Carole D (Daughter of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience

Our Mum has been in Grove Park for six years. The staff are brilliant and love and care for her whether she's on Headingley Suite or having coffee. Through covid, they have all been exemplary. The love and care have been outstanding in a time when we are not able to visit or see her. The garden visits

were great, and when that isn't possible, we have Facetime. Singing and tea parties have still taken place, which is lovely. We thank everyone so much.

Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare

Thank you so much for taking the time to share your feedback about Grove Park. We as a team have faced some challenging times over recent months, but the ongoing support from families and friends has been invaluable in enhancing the care delivered each day to those entrusted into our care. I am so glad to hear that you have seen our high standards of care continue for your mum.

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Review from Cath S (Resident) published on 5 October 2020
Submitted via Website • Report

Overall Experience

The ladies and gents have done an exceptional job to keep us safe through this time. Whilst we're unable to do our usual abundance of activities due to sitting away from one another but we still do lots of stuff.

Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare

Many thanks for taking the time to provide us with this feedback, we really value you having shared your perspective. The team continues to work hard to provide and maintain a good standard of care, they have adapted well to the ongoing challenges presented to the care sector over the last 6 months. Knowing we have got things right for you will be motivational for the team.

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Review from Karen (Friend of Resident) published on 24 March 2020
Submitted via Website • Report

Overall Experience

Grove Park is so welcoming, nothing is any trouble, residents looked so happy and contented always something happening from exercise groups to food tasting events. A fabulous home, thank you.

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Review from Ann E (Daughter of Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience

Gove Park Care Home is a beautiful place to wake up every morning with cosy, warm and family atmosphere.
Surrounded by staff dedicated to a welcoming ethos that ensures every person is valued. We are very happy to have this home for our mum.
The care staff are very capable and caring. Spotlessly

clean, food excellent and plenty of activities.
Congratulations towards the outstanding manager.
Thank you very much for being part of our life.

Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery Healthcare

Thank you for taking time to share your experience and feedback of Grove Park Care Home in the care of your relative. The teamwork really hard to ensure a quality service is delivered in all areas so that the community are able to enjoy a good quality of life. The team will find this feedback very motivational.

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Review from Christine M (Wife of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience

Thank you, Grove Park, for caring for my husband so well. He was so happy every time I visited, and it was just super to be able to enjoy meals with him, which were also delicious. You were also so helpful.

Reply from Lisa Turnbull, Care home Manager at Grove Park Care Home - Avery Healthcare

Thank you for taking time to share your experience of Grove Park Care Home in the care of your husband. The team work really hard to ensure a quality service is delivered in all areas so that the community are able to enjoy a good quality of life.

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Review from Richard R (Grandson of Resident) published on 21 February 2020
Submitted via Website • Report

Overall Experience

My grandfather recently moved back into Grove Park after a previous stint of respite care. There was no hesitation on the return, and we were pleased to see all the staff again, including the hands-on team leaders who were there waiting for our arrival. It's nice to know he's safe and cared for whilst

we as a family aren't around.

Reply from Lisa Turnbull, Care home Manager at Grove Park Care Home - Avery Healthcare

Thank you for sharing your feedback with us. The team at Grove Park work really hard to ensure that they present a warm welcome to those who are new to our community. We are really pleased that your expectations of quality standards have been met by the team and that you have been fully satisfied with the service that you have experienced.

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Review from Oliver R (Son of Resident) published on 28 May 2019
Submitted via Website • Report

Overall Experience

This home was a breath of fresh air on our search for a care home. From our first look around and all subsequent visits, all the staff make us feel welcome. Our relative enjoys living here and is so much happier than at home, she enjoys the food, the activity team have a great approach to engaging her

each day. The outdoor space is now coming to life with the nicer weather and the new seating, we enjoy our visits a lot. The staff are caring and we always see the manager when we arrive, great job all around, so thank you

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Review from Emily P (Granddaughter of Resident) published on 28 May 2019
Submitted via Website • Report

Overall Experience

My gran moved in two years ago and quickly settled into Grove Park, there are lots of good activities to do and brilliant entertainment on the planner. The food is always really good and made fresh with plenty to choose from, the staff are very helpful to suit my grandmother's needs as she can be quite

a challenging lady! The staff quite clearly have an amazing relationship with the residents, and speak to them as if they are friends but still having that respect for them. The management team are really lovely and whenever I have a query they always get back to me promptly and are very polite and understanding. I always ask her “Are you happy here gran” and the only complaint I hear is that she doesn’t want to eat roast beef on a Sunday! I am so happy with everything, the decor is stunning and the way that it is tailored with objects from their childhood and things that they would remember if they have dementia. When CQC return I can guarantee that they will have outstanding in all areas!

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Meet the Team (11)

Lisa Turnbull

Job Title: Home Manager

Joined: 2016

I have a rich 21 years experience in health leadership roles and hold a strong passion and commitment to person led care.

For my team I encourage a supportive, enabling and reflective culture in which we learn and grow through individual and shared experiences. With this approach at Grove Park we have a long serving core team that offer stability and consistency in care. I hold qualifications in management, mental health, teaching, dementia care, psychological and social interventions at a degree level, as well as being a psychiatric nurse.

The team at Grove Park, where I have worked for 8 years, takes pride in the delivery of good standards of care, and we work hard to ensure through what we do, the lives of those in our care are enriched through our eclectic approach to well-being. Our team has strong values around dignity in care, who commit to being champions, and the whole team are involved in ensuring excellent outcomes and enrichment of life for those in our care.

As a home we are proud of our embedded approach to caring for those living the dementia and age related cognitive decline. The whole team receive person led memory care training at induction and ongoing. Our environments through-out the home are both supportive and enabling to the resident community and serve to optimise quality of life and overall wellbeing. As a team we are great ambassadors of person led care.

I look forward to welcoming you to our loving care community.

Leanne McCall

Job Title: Customer Service and Resident Experience Lead

Joined: 2016

Leanne like all of the core team at Grove Park is a long-serving team member, who has been supporting those choosing Grove Park as their new home to make this a seamless and enjoyable transition.

Leanne is always there as a welcoming and helpful presence for all of the community to access including visitors who may just want a reassuring catch-up over a coffee in the social hub of the home- the coffee shop.

Leanne has worked for Avery Healthcare in many roles over the years and is a trusted, committed and valued member of the team who I'm sure you will enjoy meeting.

Jenny constable

Job Title: Head housekeeper

Joined: 2016

Jenny is a valued member of the team, having worked for Avery Healthcare at Grove Park care home for 8 years. As the head housekeeper Jenny assists in the personalising of resident rooms on moving in.

Jenny has proudly led the housekeeping team to achieve gold status in the prestigious CAP awards- an industry housekeeping benchmark of excellence, as well as meeting the rigorous requirements of the local infection control team over the last 8 years.

As you arrive in the home Jenny will be one of the first faces to welcome you to our lovely home.

Steve Tatler

Job Title: Head chef

Joined: 2016

Steve is a long-serving team member of over 8 years and remains a core member of the team, proudly leading the culinary team through success.

Throughout his time at Grove Park, Steve alongside his culinary team has upheld an exceptional standard in our home dining and culinary experience, subsequently achieving Gold in 2019 through the prestigious CAP (Continuous Advancement Programme) Awards, successfully achieving Vegetarian for Life accreditation for the home, as well as upholding 5 stars with the food standards agency.

Steve has also been at the forefront of success after receiving the Managing Directors Award presented to him by John Strowbridge.

Steve is always keen to meet new families and loved ones to ensure the personal touch to dining is in place from moving in.

Emma Parsons

Job Title: Home Administrator

Joined: 2024

Emma has a vast amount of experience of working within administration in the care sector.

She has a keen eye for detail and will be able to support you regarding funding your stay here at Grove Park.

Emma would love to welcome you to Grove Park and make your journey towards calling Grove Park your home as smooth as possible.

Bethany Davenport

Job Title: Customer Service and Receptionist

Joined: 2017

Beth has worked at Grove Park Care Home for almost 6 years, having started her working life with the Grove Park family as a valued member of the care team.

Beth is a committed and compassionate member of the team who utilises her care skills and personable qualities every day in her role as part of the front-of-house team.

Beth will be one of the first in the team to welcome you either face to face or by phone, Beth is a font of information, she always has time to ensure that moving into Grove Park is as seamless as possible.

Tracy Limbert

Job Title: Wellbeing and Activity Lead

Joined: 2016

Tracy is a trusted and long-serving member of the team having worked for Avery Healthcare for over 10 years and at Grove Park for 8 years.

Tracy Leads a team of 3 well-being assistants who bring with them a plethora of unique qualities, skills and interests.

Tracy has a wealth of experience in developing and successfully delivering well-being and activity programs to suit eclectic needs so that our offering fully supports inclusivity and so that there is always something for everyone.

Tracy really likes getting to know each member of the community individually to incorporate personal interests into the well-being and activity offering.

As a sense of personal well-being is intrinsic to moving into Grove Park, Tracy will be keen to welcome you as part of getting to know the home and when moving in.

Tracy McCall

Job Title: Clinical lead and team leader extra care suite

Joined: 2016

I have worked at Grove Park Care Home since 2016. I hold a National Vocational qualifications level 2 and 3.

I am a clinical lead for the home and also lead the extra care suite in line with Avery's Healthcare person-led care approach.

I am one of the first points of contact involved in the development of person-centred care plans for all new residents moving into the home, this is so we can get things just right for everyone from moving in.

I also support information sharing with families in the early weeks of moving in, as well as being continually involved in overseeing care delivery.

I am always happy to help answer any questions you might have when visiting our home.

Denise Slade

Job Title: Clinical lead & team leader memory care suite

Joined: 2013

I have worked at Grove Park Care home since 2013 when Grove Park welcomed its very first residents and families.
I am a clinical lead for the home and also proud to lead the memory care suite in line with Avery healthcare person led care approach.

I am one of the first points of contact involved in the development of person -centred care plans for all new residents moving into the service. I also support information sharing with families in the early weeks of moving in.

I am always happy to help answer any questions you might have when visiting our home.

Virginija Jociene

Job Title: Barista

Joined: 2013

Our barista Virginija has been welcoming guests to the home for the last 10 years, occupying the highly regarded barista role in the social hub of the home- the coffee shop.

Virginija represents the lived values of Grove Park Care Home as though they were made just for her.

Virginijas’ human qualities are the most treasured, she is warm, welcoming, kind, caring and intuitive.

Virginija looks after our guests and residents exceptionally well, spreading positivity and joy every day.

Virginija loves to get to know all of the residents and guests in the home and loves to create a stimulating and interactive atmosphere in the coffee, be sure to pop in the coffee shop when you visit us.

Mark Brotherton

Job Title: Maintenance operative

Joined: 2022

Mark our maintenance operative has been an amazing addition to the Team of the Year 2023, joining us almost a year ago.

Since commencing in his role Mark has demonstrated a solid commitment to environmental and safety standards within the home.

Mark has a very positive approach and has built up some lovely relationships with the resident community.

Mark supports all of the departments in the home and is a naturally supportive team member.

We appreciate Marks dedication to his role and responsibilities and are pleased to have him in team Grove Park.

On moving into Grove
Park Mark will be happy to assist with making residents bedrooms as homely as possible, adding personal art work, photos etc., and ensuring the room layout is just right.

Grove Park Care Home - Avery Healthcare

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Grove Park Care Home - Avery Healthcare Reviews (51)

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Awards / Recognitions (14)