Mr C's

4-6 Matlock Terrace, St Lukes Road, Torquay TQ2 5NY
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6.3 8 Reviews
  • Mr C's, Torquay
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Care Provided by Mr C's

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Younger Adults

Good to Know

  • Person in charge
  • Jane Delaney (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (40)

Facilities

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Mr C's Reviews (8)

6.3

Mr C's has a Review Score of 6.3 (6.250) out of 10, based on 2 reviews in the last 2 years. Over all time Mr C's has 8 reviews.

Overall Experience

  • 3
  • 2
  • 0
  • 0
  • 3

Date Published

8
2
2
2
6

Review from Mark T (Son of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very elderly mother was resident at Mr C's care home for approximately three months. She had early onset dementia and had broken her hip at home, therefore necessitating the facilities of a care home, post operation to aid her recovery. She was cared for by the whole staff in an exemplary manner,
each and every one of the staff had a big smile and very friendly disposition. I was made welcome anytime of the day or evening when visiting. Communication was excellent at all times and whenever I had a question regarding any aspect of her care a satisfactory answer was always given. The doctors and nurses were always consulted immediately when an issue arose regarding her health. I got the impression that the whole staff including those cleaning and maintaining the property took a real pride in their job and thoroughly enjoyed working together, this is a good indicator that the establishment is well led.
Well done all. Keep up the high standard in what is a very demanding job.

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Review from Mary O (Daughter of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If you love your relative do not send them here. Whilst the staff try their best, they appear to be under-trained in certain areas and understaffed. My mum was left to sit in her own urine for hours as well as being left unattended in a chair she could not get up from without any way of calling for
assistance. We removed her within 24 hours of her being placed at Mr C's.

Reply from Fiona Grigg, Manger at Mr C's

In Response to the review. I am the new manager at Mr C's. I have re-looked at the complaint that was raised and can see we were fully staffed at the time. Daily notes documented showed the lady was well cared for during her 24-hour stay. All rooms have a call bell system and when residents are sat in the lounge or dining room a member of staff is usually present. Residents are regularly assisted/supported to the toilet either in their room or an assessable toilet downstairs. Speaking with staff about the resident in question it was felt that not enough time had been given to the resident to settle in. As the new Manager, it upsets me to think that the family felt she was not cared for. All I can do is apologise about this and reassure anyone that The care staff are fully trained and the home is well staffed with a senior member of staff in the building at all times.


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Review from Lynette E (Daughter of Resident) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If you cherish your family, avoid this place like the plague! My mum was sent there for respite in August and was meant to stay for two weeks. She ended up dying in there. It’s disgusting! She got ill in November with a huge lump in her stomach and they didn’t even bother to tell me! They wouldn’t even
ring an ambulance to take her to the hospital! The only person who let me know anything was one member of weekend staff that said: “your mum smells of death.” That’s the first time I knew anything was seriously wrong. He sent me a horrendous video of her so I could see her in the state she was in. She suffered and was completely stripped of her dignity up until she died. It took me ages to get in there to say goodbye to her because they kept fobbing me off. When I and my daughter got in there, she was in agony. She was groaning and moaning and couldn’t even swallow her own spit. In the end, I had to call her GP to try and help her. Her ring also went missing and was never recovered.

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Review from Andrew (Son of Resident) published on 3 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Mr C's for intermediate care after a horrendous ordeal through an amputation. These people cared for my mum, made her laugh, lifted her spirits and I can't thank them enough. The home is kept extremely clean everywhere, it's light and spacious, no dark dreary corners.
All the staff
are approachable so if there are any queries they are happy to talk and discuss them with you, nothing was too much trouble. The day my mum left Mr C's and said her goodbyes there were tears from staff and that shows how caring they are. I was so choked up I had to say thank you and goodbye quickly to them but I still want to say a huge thank you to you all at Mr C's for everything you did for Mum and replenished her spirit that enabled her to return home.

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Review from Leigh G (Great-granddaughter of Resident) published on 31 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My great grandmother was in this care home for just under a week and was treated very badly, the first night she was in there the buzzer for assistance wasn’t working and she was made to get out of bed by herself when she wasn’t strong enough to even walk. The food in there was absolutely vile and was
rock solid. The state of the rooms was disgusting and needed a good clean. After a couple of nights of being there, she had a fall and no one was informed that she had fallen and they said they needed permission for them to call her when my grandmother already said to keep her updated and she was left on the floor until the paramedics arrived. When the cleaner finally arrived they tried cleaning her room while she was eating her lunch. I do not recommend to anyone.

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Review from Angelina B (Daughter of Resident) published on 26 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mother was a resident until she finally passed away of cancer. All the staff were so attentive and kind and Mr C's is so smart a fresh my mother thought she was staying in a hotel. I can't thank you all enough for your kindness and care.

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Review from Alison E T (Daughter of Resident) published on 18 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for the care and devotion you showed towards my dad who passed away Monday 1st October 2018.


I have visited a lot of care homes in the Torbay area when my mum was poorly. They were mostly very nicely furnished and had nice surroundings. But none of them shared the care and devotion that

the staff at Mr C’s showed towards my dad especially the manager and her deputy.
They kept me informed at every opportunity and were open and honest.
Don’t be fooled by appearances. This home might look a bit tired on the inside. But if you want your relative to receive the care that they deserve, I would highly recommend Mr C’s.
Thank-you to all the staff that cared for my dad in his last few weeks.

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Review from Robin B (Son of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was at Mr C's for about 3 weeks before he died. My first impression of Mr C's was not good (I turned up and the door was not locked I let myself in) but how wrong I was. The staff are amazing. I told the manager about the door and she came with me to inspect it and we could see that it was
not latching. She immediately got onto somebody to fix it. One of the staff members was great with my dad. She fed him as he was very weak and the chef who I've forgotten his name was great as well as another member of staff who looked after my dad.
I live 200 miles away and I phoned him on several occasions and they would take the phone to him.
She phoned me when my dad died.
All I can say is thank you. You made a hard time less painful knowing my dad was comfortable at the end of his life.
I'm sorry it took so long to write this but I have tears in my eyes writing this. I miss him.

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Current Review Score: 6.3 (6.250)

Overview of Review Score

The Review Score of 6.3 (6.250) out of 10 for Mr C's is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.1 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.125 for Mr C's is calculated as follows: ( (12 Excellents x 5) + (3 Poors x 2) + (9 Very Poors x 1) ) ÷ 24 Ratings = 3.125

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.125 Points relating to the number of positive Reviews for Mr C's is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 1 Positive Reviews ÷ 8 = 0.125

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Mr C's

What types of Care is Mr C's registered for?

Older Person Care, Dementia & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Mr C's have?

There are 40 Single Rooms.

How far is Mr C's to the centre of Torquay?

0.3 mile(s) as the crow flies, distance by road may be significantly further.