The William Wilberforce

West Green, Pocklington, York YO42 2NH
Submit a Review
9.2 13 Reviews
  • The William Wilberforce, York
Other Care Homes you may be interested in:
Member Logo
Care Homes belonging to Primrose House
Primrose House
9.9
Member Logo
Care Homes belonging to Belgrave Court Residential Care Home
Belgrave Court Residential Care Home
9.7
Show The William Wilberforce on the Map

Care Provided by The William Wilberforce

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • Londesborough Court Ltd
  • Person in charge
  • Alex Pigui (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)

Funding & Fees Guide for The William Wilberforce

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority

Facilities

  • Gardens
  • Lift
  • Residents Internet Access
  • Television point in own room
Are you the Owner/Manager of The William Wilberforce? View your Advertising Options

The William Wilberforce Reviews (13)

9.2

The William Wilberforce has a Review Score of 9.2 (9.187) out of 10, based on 7 reviews in the last 2 years. Over all time The William Wilberforce has 13 reviews.

Overall Experience

  • 13
  • 0
  • 0
  • 0
  • 0

Date Published

13
2
2
7
6

Review from Margaret B (Wife of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband suffers from dementia and was admitted to the home in April. I had visited earlier and was impressed by its relaxed and friendly atmosphere. I talked to staff and watched their interactions with the residents, and it was clear that their well-being was paramount. I found staff approachable
but respectful and I could see that they knew their residents well. At times his behaviour was challenging but the staff dealt with his difficulties with compassion and understanding. I have been consulted and involved in his care along the way and staff keep me informed of any changes or issues. Sometimes he is able to participate in the activities that are always on offer- he particularly likes the music sessions. On other days he prefers to snooze in his own comfortable room. Always it's his choice. I am so grateful to all at the home who provide such excellent support and care to both my husband and me knowing that he is so well cared for that gives me my peace of mind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise W (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our parents became residents at William Wilberforce in 2022, our experience has been very positive. Staff always offer warm greetings and professional care to all visitors, families and professionals. Sadly, Dad passed away at the home, the palliative care provided to him and our family was handled
with dignity and respect. The staff's dedication to all residents, including Mum, is clear. Families are encouraged to join Individual Care Plan meetings, ensuring a person-centred approach. We appreciate being included in family meetings, where the home provide updates and welcome suggestions. Communication is excellent, with regular updates and photos, keeping us informed. Mum, in the later stages of dementia, enjoys activities like music and dancing, which support her physical and emotional well-being. The home takes pride in its cleanliness with beautiful gardens safe for residents. We highly recommend William Wilberforce Care Home for its care, professionalism, and warm, safe environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gerald B (Son of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at The William Wilberforce for over 6 years; my 4 siblings and I celebrated our mum's 100th birthday; we are more than happy with this care home their attention to detail is very good; they are caring and sincere. I talk to all the staff and they are friendly including the maintenance/gardeners
men them all every time we attend. I am happy to recommend The William Wilberforce and also my mum praises the staff regularly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Relative of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at William Wilberforce provide a caring and professionally managed environment. Access to medical care is good. My only suggestion would be to improve the WiFi, which rarely worked in the bedroom.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Daughter of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walked into the home we were made part of the William Wilberforce family. The staff are a friendly, professional, fun group of people and the care that my mother receives is exemplary. The management team talked us through the stages of dementia and what can be expected next and guided
us sensitively through her recent end-of-life diagnosis. They have taken such wonderful care of my mother in a beautifully furnished and cared-for environment. With each stage of her decline in mobility, they have organised new equipment and furniture tailored to her needs. We are always kept in touch with any change in her medication, mood or condition. The medical staff who visit are excellent. Friends and family are now invited to share entertainment and coffee with the residents - wonderfully hosted by the dedicated staff. We feel so lucky that my mother is in such a lovely care home where she is a valued member of its community and treated with love, kindness and respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Harry F (Grandson of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother was extremely well cared for by William Wilberforce Staff.
All staff are caring and kind - however, I have special 'shout outs' to the Deputy Care Manager, such a pleasant and caring man - always has time for you - cannot give him enough credit - goes over and beyond for your loved
one and visitors.
Two other staff members were also 'extra' amazing when caring for my Grandmother - they all really did make it feel like 'home' for Grandma and as a family, could not have wished for anymore.
The care home really is like a 5-star hotel and you can be reassured your loved one will be cared for and looked after 24/7 here, especially by the staff member at night, who always made my Grandmother chuckle!
I cannot thank you all enough and of course, the Manager for being an amazing Manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan S (Daughter-in-law of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Above all, constant care and attention from the carers. Pleasant and clean ensuite rooms. Lovely dining room with good meals served. Kind and caring staff. Visitors always made welcome. Good entertainment but quiet if desired. TV in every room. Good garden. Elegant furniture. Never any unpleasant smells.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C P (Son of Resident) published on 29 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say enough to praise the care given to my mum who died peacefully in her sleep after being admitted to The William Wilberforce after her fractured hip 5 months previously. She had her 90th birthday there and she was made to feel very special. Night and day staff did all they could to keep
us informed throughout especially the last few days of her life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard B (Son of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to The William Wilberforce Care Home in January 2022 and remained there until his death in May 2022. Throughout his stay, my father received a very high standard of care; the staff treated my father as an individual and often as if he were 'one of their own relatives. I have nothing
but compliments for the whole team at The William Wilberforce and cannot thank them enough for the support and care that they gave my father during his final months. In addition to the care they gave my father, the staff were very supportive to me and my family and always had time to discuss any concerns we had about his health.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rachel R (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in the care home for four months until she passed away. The level of care was exceptional, we could see that there was real connection between mum and the staff, the family will forever be grateful for their help at a difficult time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine P (Niece of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After being disappointed with the care of my aunt and uncle had at another care home, it was such a relief to find The William Wilberforce. I can confidently state that they saved my uncles life when they realised he was septic after his admission and arranged for his transfer to hospital. He enjoyed
another year of care before he finally passed in October. They also ensured my aunt who was left after his passing had the support she needed as it was very difficult with the pandemic. The staff have been fantastic in very difficult circumstances. Sadly my aunt has now also passed, and they gave her great support to the very end. Before the pandemic, I was impressed with the facilities available, and they worked very hard to make the best of the situation. I spent two weeks with my aunt at the end and was able to hear all the care that was provided to the residents passing by. It was invariably kind and sympathetic. My eternal thanks to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan F (Daughter of Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The William Wilberforce is professional, caring and a genuinely thoughtful environment. It is well laid out, stimulating and run to a very high standard. It combines all the luxury of a five-star hotel with the warmth and comfort of home, offering complete dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K S (Respite Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything and everybody was very good. Care and support were balanced to the individual. Will definitely return.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.2 (9.187)

Overview of Review Score

The Review Score of 9.2 (9.187) out of 10 for The William Wilberforce is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.940 for The William Wilberforce is calculated as follows: ( (78 Excellents x 5) + (5 Goods x 4) ) ÷ 83 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.247 Points relating to the number of positive Reviews for The William Wilberforce is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 7 Positive Reviews ÷ 12.8 = 0.547

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about The William Wilberforce

What types of Care is The William Wilberforce registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The William Wilberforce provide?

Palliative Care & End of Life Care are other types of care provided.

How many Rooms does The William Wilberforce have?

There are 64 Single Rooms.

What are the Facilities & Services at The William Wilberforce?

Lift, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The William Wilberforce to the centre of York?

12.5 mile(s) as the crow flies, distance by road may be significantly further.