Winchcombe Place

Maple Crescent, Newbury RG14 1LN
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9.9 109 Reviews
  • Winchcombe Place, Newbury
Winchcombe Place in Newbury is a purpose-built care home offering high-quality residential care and respite care for older people, including those who are living with dementia.

Each en-suite bedroom has its own flat screen TV, phone and internet connections, and ground floor rooms offer direct access to the garden. Residents love the hair and beauty salon, café, cinema room and library and there are also regular activities in the vintage-themed lounge and activity room.

At Winchcombe Place, the team believes that living in a care home should be just as good as living in your own home – or better. The devoted lifestyle team pride themselves on organising fun activities, entertainment and outings for residents.

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Care Provided by Winchcombe Place

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Claire Cullen (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Winchcombe Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,668
    • Self-Funded Residential Dementia Care from £1,758
    • RESPITE Self-Funded Residential Care from £1,878
    • RESPITE Self-Funded Residential Dementia Care from £1,968

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Winchcombe Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Winchcombe Place Reviews (109)

Total of 109, showing 1-20
9.9

Winchcombe Place has a Review Score of 9.9 (9.896) out of 10, based on 43 reviews in the last 2 years. Over all time Winchcombe Place has 109 reviews.

Overall Experience

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Review from D F (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Winchcombe Place for a good many years. During that time I have not had any reason to complain about the support that the carers provide. They have very difficult roles and in my opinion, they provide the best they can for the residents at different levels. I would not hesitate to
recommend this home to anyone seeking support for their loved ones.

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Review from William B (Husband of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Winchcombe Place were most supportive of both my wife and myself. They were friendly, patient and professional. Once as we walked along a hallway one of the carers approached us. As she past my wife raised her arm and embraced the young carer - that warmth was comforting to witness. My
wife avoided participating in group activities but on occasions the gentile encouragement from staff overcame her resistance. For the first two months of her stay I visited my wife from 11 am to 2 pm. We chatted in her room, had a coffee and pastry and then went to one of the smaller lounges and listened to R&R music on the CD player. My wife found the noise of dishes etc. in the dining room disturbing and to facilitate us the staff brought the meal to another small lounge that had a dining table. After those first two months it was suggested that my health would benefit if I reduced the frequency of my visits. I accepted this good advice and reduced my visits to four days per week. Sadly my wife passed away in her sleep. I am most grateful of all the support I received.

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Review from Jane S (Wife of Resident) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who has Alzheimer's, arrived at Winchcombe on Saturday for two weeks of respite care. It is now Monday evening. We were greeted at reception and taken to his room, which is large, light, airy and en suite. He has settled in immediately, the staff have been so supportive to him and me, they
are approachable, informative, friendly and professional. I am invited to eat with him when I am visiting at meal times. The coffee bar has been a hit, especially the home-made cakes and biscuits! He has enjoyed joining in with all the activities; Rememberance parade, singing and yoga. As someone who has been resistant to joining in, seeing him happy, relaxed and content is wonderful. He is looking forward to visits from school children and crafts in the next few days. The lounge areas are lovely for a quiet snooze when needed. This beginning has made me feel safe to leave him without feeling so guilty. My thanks to all the team.

Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you so much for your lovely feedback. We're thrilled to hear your husband settled in so well during his respite stay and that he enjoyed the activities, meals and coffee bar treats. Knowing you felt reassured and supported means so much to us. It was a pleasure to have you both with us, and we hope to welcome you again in the future.


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Review from R M (Son of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident of 7 years, living with dementia and the after effects of a stroke. The decor and maintenance is looking good, presenting a lovely feeling of comfort and calm. The most important aspect, for myself, is one of trust. Trust that the personal care, safety, dignity and medical care
is consistently of a high standard and the relationship of the staff and management team allows me to maintain my bond as a son. Underlying that trust are the most important humans in the home, the staff. Their attitude and behaviour is what makes the environment for the personal needs of my mum (everyone is different with different levels of social comfort, engagement and needs). The hospitality team must be specially mentioned as the vibrancy and energy around the home is their creation which is felt as you enter the building. The administrative group are great and long may the managment team train, develop, respect, and grow everyone who is employed on this home's journey to excellence.

Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you for sharing your reflections. It's wonderful to hear how much trust you have in the care and support your mother receives. Ensuring her dignity, comfort and individual needs are met is always our priority. Your recognition of the team's dedication from hospitality to administration, means so much. We're honored to be part of your mother's journey and will continue striving to provide the high standard of care she deserves.


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Review from Paula H (Daughter of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all staff for the wonderful afternoon they gave my Mum and Aunt yesterday. It was absolutely amazing to see them reunited after so long apart. Your planning, care, lunch and entertainment went above and beyond all exceptions, giving us an afternoon filled with joy, laughter, music
and singing. Truly a memory for us all to cherish. You are an amazing team and I could not wish for more caring people looking after my Mum. On behalf of all our family we cannot thank you enough.

Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Hi Paula H (Daughter of Resident/Service User) thank you very much for taking the time to leave us feedback about your experience.We are so pleased you all had a wonderful time , it was our pleasure to be able to have you all here. At Winchcombe Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Carole H (Daughter of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very happy at Winchcombe Care Home for nearly 4 years now. I can't thank the staff enough, from the management reception staff and those in the office; to the team leaders, carers, and cleaning staff for their kindness and keeping Mum on her feet in a loving family way (yes cross
words at times but with love!). I now wish to commend two staff members in particular who stayed with Mum when she had had a fall and hit her head. Over an hour wait for the ambulance! But both went above and beyond in keeping Mum awake and comfortable. I can continue the list of amazing staff who have since needed patience with Mum adjusting to being in bed and having personal care and regular repositioning to limit bed sores! A real team of amazing empathic individuals. Well done!

Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you for your kind words and for sharing your mother's experience with us. It's heartwarming to know she has felt so supported and cared for over the years. Your recognition of the team's dedication from keeping her active to providing compassionate care during more challenging times, is truly appreciated. We'll be sure to pass on your commendation to the staff who stayed with her after her fall, they exemplify the empathy and commitment we strive for every day. Supporting your mother's comfort and well-being remains our priority and we're grateful for your trust in us. Thank you again for taking the time to share this.


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Review from Samantha L (Granddaughter of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely pleased with Winchcombe. My nan is increasingly happy and settled. The home is lovely - gorgeous gardens and we love the coffee shop. It gives such a sense of normality to sit with a cake, coffee and newspaper. My nan loves the activities, especially the animals. This morning she
had a relaxing 'namaste'. The staff are thoughtful, compassionate and kind. The home is well run - thank you. Exemplary, thank you.

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Review from M B (Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Saw article in paper inviting locals to join in with activities, been joining in for several months. Know several staff and residents from my past. Best thing I've done in years. Join in with chair exercises and crafts, like animals that visit. Made very welcome. Consider staying when can't look after
myself. Good food and entertainment. Look forward to all the activities and company and speaking to all friendly staff. Don't like going home to empty house but do get a few visitors (family, neighbours friends and some with dogs.)

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Review from Judy C (Wife of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had two sessions of respite care while I go away and has been very well looked after. I have nothing but praise for the care he received and the staff were brilliant. We come weekly for the exercise class on Thursday, it is great.

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Review from L J (Daughter of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant! Its clean, the residents are well looked after, the staff are amazing and always there to help. Always doing activities with the residents and they are always smiling and happy and enjoying it. The staff work very hard and are very helpful at all times. It's the best care home
I have ever been in! It's like home to the residents and they are so happy when I go there. The residents always say hello and we talk to them. The food is amazing, always have a wide choice or cook something special that they would like. Thank you to every one of the staff, you're doing an amazing job and it is nice knowing the residents are in safe hands.

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Review from A S (Daughter of Resident) published on 28 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for the past two months. During this time he has always received excellent care. He is treated with dignity and respect at all times. Staff always go out of their way to ensure residents are happy and feel at home. Activities are always going on to keep residents entertained.
Family and friends are always welcomed with a friendly wave.

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Review from Lewis W (Son of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I stepped out of my car I was overwhelmed with the effort the staff had gone to for the D-Day celebrations with all the bunting and flags and it's obvious the staff have such pride in their community garden. Winchcombe Place continued to impress me with their warm welcome and atmosphere,
it was like stepping into one of my favourite cafes in Brighton, The receptionist was laughing at a joke one of the residents was telling her, there were residents chatting and catching up with each other, relatives visiting drinking coffee and chatting, the place had a real buzz about it. And then as if by magic the senior customer relations manager appeared arm outstretched with the biggest smile and said you must be Lewis how lovely to meet you. If I'm completely honest at that point I didn't need the tour because my mind was already made up, I wanted my mum living here in this care home
With this staff and this atmosphere and I even contemplated cancelling my other three care home appointments that day.

Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Hi Lewis, Thank you for your wonderful review of Winchcombe Place. We are thrilled that you enjoyed the D-Day celebrations and felt the welcoming atmosphere from the moment you arrived. Our team takes great pride in creating a vibrant and supportive community, and it's fantastic to hear that this resonated with you. Your kind words about our staff and the environment mean a lot to us. Thank you again.


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Review from Liane G (Daughter of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Winchcombe at the end of May and we've been delighted with how welcome they made her, and how many activities they have on offer. Mum has some complex health issues which the team have been fantastic in supporting. She loves her room, and really loves that we can bring our puppy with us
when we visit. Winchcombe really is home from home!

Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you so much for your kind words, It has been a pleasure welcoming both Mum and you all as a family. We do also love a puppy visit. At Winchcombe Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from A R (Granddaughter of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my nan the staff were very friendly and helpful with any questions I asked. Made to feel very welcome by all the different staff. Lots of different things to do. They let me attend when nan was doing one of the lifestyle activities. I would recommend any of these as the staff are always
ready to help with anything that they are asked.

Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you so much for your kind words, it is always a pleasure to have you join us for events and activities.


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Review from S C (Daughter of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Winchcombe Place since last November, the care and support he has received since that very first week has been brilliant. I was reminded last week how lucky we were to choose this home.
Dad's niece came from Australia to see him and we chose to make it a whole family day with husbands,
partners, Dad's grandson and the dog. The staff could not do enough for us all, from preparing a room and looking after us to interacting with the whole family. It was wonderful. I was reminded that ever since that first day, the kindness, care and support of the whole team, from cook to carer. receptionist and management were very evident and very visible. Dad is well supported, stimulated and cared for so much more than we had hoped. We feel that we have got our Dad back. Living in Winchcombe Place is like being part of one big family with families and staff interacting together for the benefit of the residents.

Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you so much for your kind words. It was our pleasure to be able to support and we truly appreciate you all being part of the Winchcombe family.


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Review from D H (Son of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely wonderful place. Has everything from good management and staff and the building.

Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you very much for taking the time to leave us feedback about your experience we really do appreciate it.


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Review from D J (Daughter of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The welcome that our mum has received at Winchcombe Place has been amazing and she loves it here. Every staff member we have come across has been so helpful, friendly and very supportive not only towards Mum, but to all of her family and friends too. From the moment we first visited to view this as
her potential care home, it has felt like a warm hug from old friends.
The staff at Winchcombe Place have enabled the transition from her previous care home to this one to be a perfectly smooth one. The patience and care given to Mum with a new routine has been amazing and so reassuring.
Mum has been more independent and much happier here knowing that alongside all the support that she needs, her wellbeing is at the forefront of her care. Her mental health has improved significantly as has her general health. This has enabled Mum to join in with activities, socialise with other residents as well as staff and feel like she belongs to a wonderful and caring community.

Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you so much for your lovely review, it's been a pleasure to welcome Mum and you all as a family. Seeing Mum settle in so well has been wonderful.


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Review from J M (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our mum (93) into Winchcombe for respite care for two weeks and we couldn’t have made a better choice the staff were beyond kind and caring and made not only my mum feel at home but her family too. Nothing was too much trouble, the food (especially the homemade soups I’m told) was really good,
the activities (she led the singalong first night) wonderful, the cafe a real hit as we all had somewhere to gather that felt special.
A special mention to two staff members who couldn’t have been kinder and so professional. In fact, the main reason we picked Winchcombe is because of one of the staff members, she was born to do this work, and our mum and we were made to feel so loved and taken care of from the moment we met her.
All the staff are amazing kind and caring and professional and when my mum left today a lot of kind words and kisses were exchanged by all.
Thank you to everyone, it was a very scary, emotional time for us and you all made our decision so right.

Reply from Reviews Team at Winchcombe Place

Thank you very much for taking the time to leave us feedback about your experience.
At Winchcombe Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from P R (Son of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family were very satisfied with the care of our mother for 2 weeks of respite care.

Reply from Reviews Team at Winchcombe Place

Thank you very much for taking the time to leave us feedback about your experience.
At Winchcombe Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Helen S (Daughter of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Winchcombe Place have been so supportive during a very difficult time. They are approachable and find time in their busy schedules to talk with any concerns we have as a family. I can't thank them enough.

Reply from Reviews Team, Reviews Team at Winchcombe Place

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Winchcombe Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Current Review Score: 9.9 (9.896)

Overview of Review Score

The Review Score of 9.9 (9.896) out of 10 for Winchcombe Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.896 for Winchcombe Place is calculated as follows: ( (458 Excellents x 5) + (51 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 510 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Winchcombe Place is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (90)

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Meet the Team (1)

Claire

Claire Cullen

Job Title: Home Manager

Joined: 2024

I have 30 years of experience working in care homes, and I was keen to join Care UK because of Winchcombe Place’s great reputation within the local community.


Before this, I was working as a Home Manager of a nursing home for residents living with dementia who required nursing care.


As Home Manager of Winchcombe Place, it’s important that I’m empathetic, a good listener and have good leadership skills. I ensure I’m always open and transparent and show my own learning when needed.


My favourite part of the day is walking around the home and talking to residents, relatives and colleagues. By spending time with residents, I find out what else we can be doing to enhance their lives.


I’m proud of my achievements, including a career highlight of turning a home from ‘Requires Improvement’ to ‘Good’ within six months. But I also feel fulfilled when I see my team enhancing the lives of residents or progressing in their careers. Seeing the residents smile and having a great quality of life also makes everything we do worth it.


The most important part of my role is ensuring the safety of the residents and all those who visit Winchcombe Place. As both a manager and someone who has had a loved one live in a care home, I have valuable experience seeing care homes from both sides.


When I’m not at work, I enjoy family walks with my beautiful cockapoo Lottie, cooking and travelling.


Frequently Asked Questions about Winchcombe Place

What types of Care is Winchcombe Place registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Winchcombe Place provide?

Palliative Care is an additional type of care provided.

How many Rooms does Winchcombe Place have?

There are 80 Single Rooms.

What are the Facilities & Services at Winchcombe Place?

Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Winchcombe Place to the centre of Newbury?

0.7 mile(s) as the crow flies, distance by road may be significantly further.