Winchcombe Place

Maple Crescent, Newbury RG14 1LN
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9.9 109 Reviews
  • Winchcombe Place, Newbury
Winchcombe Place in Newbury is a purpose-built care home offering high-quality residential care and respite care for older people, including those who are living with dementia.

Each en-suite bedroom has its own flat screen TV, phone and internet connections, and ground floor rooms offer direct access to the garden. Residents love the hair and beauty salon, café, cinema room and library and there are also regular activities in the vintage-themed lounge and activity room.

At Winchcombe Place, the team believes that living in a care home should be just as good as living in your own home – or better. The devoted lifestyle team pride themselves on organising fun activities, entertainment and outings for residents.

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Care Provided by Winchcombe Place

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Claire Cullen (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Winchcombe Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,668
    • Self-Funded Residential Dementia Care from £1,758
    • RESPITE Self-Funded Residential Care from £1,878
    • RESPITE Self-Funded Residential Dementia Care from £1,968

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Winchcombe Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Winchcombe Place Reviews (109)

Total of 109, showing 21-40
9.9

Winchcombe Place has a Review Score of 9.9 (9.896) out of 10, based on 43 reviews in the last 2 years. Over all time Winchcombe Place has 109 reviews.

Overall Experience

  • 87
  • 21
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Date Published

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Review from Sarah L (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved Mum into Winchcombe Place about three months ago. Right from the start, before Mum even moved in, all the staff we worked with were incredibly helpful, sympathetic and supportive to us and Mum.
The quality of care is really lovely, the carers really do seem to treat this as a vocation rather
than just a job. The chefs happily prepare special meals for Mum to provide her with nutritious meals to her liking.
The entertainment and stimulation from the very comprehensive programme of activities is fantastic. The various animal visitors and entertainers are always a joy.
It was an incredibly difficult decision to move Mum into a care home, but the staff at Winchcombe Place made the whole process very straightforward and much less stressful than it could have been. I'd have absolutely no hesitation in recommending

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Review from Nina A (Wife of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are absolutely lovely, very friendly and extremely attentive to the residents. Cannot fault them in any way.

Reply from Vicki Lambourne at Winchcombe Place

Thank you so much for your kind words, we are so pleased you are happy here at Winchcombe.


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Review from Ron C (Husband of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff exceptional, so helpful, nothing is too much of a problem. Always there to help, very understanding, courteous and polite even when they are under stress themselves.

Reply from Vicki Lambourne at Winchcombe Place

Thank you very much for taking the time to leave us a review about your experience at Winchcombe, it is a pleasure to have you both here.


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Review from Anne G (Daughter of Resident) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, friendly compassionate staff, clean environment and well-managed. Our family would highly recommend this establishment.
Mother has been here for 6 years and has enjoyed excellent and healthy meals prepared by a talented chef. She is simulated by daily crafts, entertainment or well-supervised
field trips.

Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you very much for taking the time to leave us feedback about your experience.
At Winchcombe Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Terry C (Son-in-law of Resident) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is first class. The staff were excellent and very caring. The set-up of the home gave the residents plenty of opportunity to get involved with day-to-day events. The home was clean which is important. I would certainly recommend this home to care for a family member. Many thanks to all the
staff for looking after my father-in-law on his short stay.

Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you so much for leaving such kind words, it was a pleasure to have your father-in-law stay with us. Please always remember you are very welcome to come to any of our community events at any time. Thank you again


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Review from Margaret B (Respite Resident) assisted by family/friend published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff very helpful and support me when I have gone to events. The fitness class is run very well, makes me laugh and is very enjoyable. Staff go out of their way to help.

Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

We are so pleased you enjoy the exercise sessions, and we look forward to seeing you again at the next one.


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Review from David J (Husband of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My two sons described Winchcombe Place as homely and very friendly when they were searching for a Care Home in Newbury for their mum, and this is a great description. I have found the staff very friendly and deliver their services in a calm, kind manner with friendly engagement. They communicate with
patients very easily and make them feel at home. Security is well provided and allows patients freedom of movement within the building. Facilities, building layout etc., are very well provided and enable a comfortable calm environment for the patients. I have found the management very easy to deal with and they strive hard to meet customers needs. A very good Care Home and highly recommended.

Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you so much for your lovely words, we are so pleased you find Winchcombe homely. We enjoy having you all here as a family. See you again soon.


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Review from Lynn B (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went in for a 2 week respite stay in May.
When we came to see him he said “I don’t want to leave!” At 94 that speaks for itself. However as a relative I see the care and attention the staff offer to all the residents.
They are caring, kind and very friendly. There are such varied activities
going in and as a family know that dad is safe, well cared for of respected.
It’s a home from home and I would highly recommend Winchcombe Place.

Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

It is a true pleasure having Dad stay with us longer term and so pleased that you all enjoy the home. Thank you for such kind words.


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Review from T T (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a new resident. The care home has made the move for her very easy. It has a very homely feel, the staff are all friendly and helpful to both myself and my mum. The facilities are excellent and the amount of activities on offer is great with plenty of choices. Her room is large with a lovely
personal outside space. I have been very impressed by all the staff I have met. The cafe is wonderful with a great cake selection. Nothing is too much trouble.

Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you so much for your kind words. We are so pleased mums move here has been a pleasant experience for her. The cakes are always a welcoming treat, see you soon for an éclair or two.


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Review from M S (Son of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent Care Home all of the staff have been absolutely wonderful the home is really clean and has limitless facilities for residents that get involved and excellent communications at all times. Thanks so much for your help.

Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you for leaving such a lovely review. We are so pleased you are happy with everything at Winchcombe.


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Review from Tina B (Daughter of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so lucky that our dad has become a full-time resident at Winchcombe Place in Newbury. He has settled into his new home so well, he loves it there. We were encouraged to personalise his room to make him feel comfortable and have familiar belongings around him. We had lots of help from the
maintenance man hanging his pictures and his television, nothing was any trouble. Dad left a lovely two-bedroom flat with lovely views of the river, so it was a big change. However, he now refers to his room as his flat and tells us he likes it better here. He will say he is not lonely and sees people all the time, they bring him tea and care for him. The careers show him such warmth, kindness and respect there has never been a doubt in our families minds that Winchcombe is a safe, loving environment for him to live in. Although these are my words, our dad has told us all "I love it here, everyone is happy and kind to me." Thank you, Winchcombe for looking after our dad.

Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you for a truly lovely review, we are so pleased both dad and yourselves are happy with everything at Winchcombe. It really is our pleasure to have you all as part of our Winchcombe family.


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Review from Ann H (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who is 93, has been a resident at Winchcombe Place for 10 months and is happily settled there after a warm welcome and kind and patient care by the staff. She enjoys the daily activities that she chooses to go to and has made new friends with other residents. With the supportive care of
the staff at all times we feel that she is well cared for and in a safe and happy place.

Reply from Hannah Atherley, Reviews Team at Winchcombe Place

Thank you for your lovely words, it means a lot to the team. We are pleased to hear your mum has made new friends at Winchcombe and is happy at our home.


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Review from M C (Daughter of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Winchcombe Place for almost 18 months now. She has dementia and it is so lovely knowing that she is in safe and capable hands. From being very anxious and frightened before she moved to Winchcombe, Mum is now happy and joins in with a variety of activities. The staff are amazing and
very caring, keeping me informed of how she is and ensuring she is happy and well cared for. Although she doesn't always remember what she has done it is lovely sharing the photographs with her that the staff have taken. She's always loved having her hair done so having a hairdresser on site is an added bonus! We often go out and about but always return for tea and cake at the wonderful coffee shop where the cakes are to die for! Thank you to you all at Winchcombe - you're amazing! Will certainly be booking my room when the time comes!!

Reply from Hannah Atherley, Reviews Team at Winchcombe Place

Hi, wow, thank you very much for taking the time to leave us feedback about your experience. We are delighted to hear Mum is happy at Winchcombe and enjoys taking part in the activities. We appreciate your lovely comments about the team, they are all so passionate and caring, they will be so thrilled with your review.


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Review from Sue L (Daughter of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is on the second floor and there is always a warm and friendly atmosphere there when I visit.
All the carers do a fantastic job. Mum is very well cared for and I would have no hesitation in recommending Winchcombe Place.

Reply from Hannah Atherley, Reviews Team at Winchcombe Place

Thank you for rating Winchcombe 5 stars! We are so pleased to hear you would have no hesitation in recommending our home.


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Review from Christine B (Niece of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Winchcombe Place for a year. Yesterday was her 94th birthday. I can't thank the team enough for their hard work in making it a very special day. A lovely birthday tea was laid on with a scrumptious spread of sandwiches and a magnificent cake made by the catering team,
which was so large that other residents could share and join in the fun! The lifestyle coordinator went out of her way to add some very special touches, specific to my aunt, which were very much appreciated by both my aunt and the family. We had a lovely afternoon, and some fabulous memories have been made. Thank you all so much.

Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you so much for your lovely comments. We are so pleased you all had a lovely day. It really was great to see you all and the happy smiles. Your aunt is a truly wonderful lady.


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Review from Mandy M (Daughter of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Winchcombe Place Care Home for three weeks and his care is fantastic. Staff have made the transition into care far easier for us, as a family, by by so empathetic and caring.
Staff are always on hand to answer questions. As a family, we can relax in the knowledge that our precious
father is being so well cared for.

Reply from Caprice Geisha, Reviews Team at Winchcombe Place

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Winchcombe Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your dad has settled in well.


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Review from Debbie W (Daughter of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm still speechless, I cannot believe what a wonderful day my mother had at the motorbike meet held here last Sunday. She actually had a ride on a trike and I've not seen her that happy for years, smiling, laughing and waving, just so happy. This is the lady that would be content with shutting herself
away and never seeing or speaking to anyone. Thank you Winchcombe Place Care Home, a dream come true.

Reply from Caprice Geisha, Reviews Team at Winchcombe Place

Hi, thank you very much for taking the time to leave us feedback about the motorbike fundraising event we recently held. We are thrilled that you and your mother had a lovely day. It was lovely to see her smiling and laughing!


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Review from Anne-Marie H (Daughter of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had a two-week stay and I have had such peace of mind. She has been well looked after. The staff here are amazing and can deal with any situation. The activities, cinema, coffee shop and food provided is excellent. I feel that my mum is safe and provided for at all times.

Reply from Caprice Geisha, Reviews Team at Winchcombe Place

Hi, thank you very much for taking the time to leave us feedback about your experience. At Winchcombe Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from K B (Brother of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at Winchcombe Place since July 2016. She is now 90 and unfortunately can not leave her bed now. She is looked after by excellent carers who visit her every hour and make sure that she is comfortable. the meal menus offer a choice but other options are always available.
For residents who are mobile, there is a daily programme of activities which are well supported. The management and staff are very friendly which creates a nice atmosphere when you are visiting. I visit 2 or 3 times a week. This is an excellent care home.

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Review from Mark K (Nephew of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was very poorly when she arrived due to the long journey. She was welcomed and treated with the greatest of care, since then she has received nothing but kindness, respect and care. Her personal care has been outstanding with regular showers, change of clothing and bedding (despite her rather
grubby way of life prior to coming to the home!) The staff have even managed to take her to the on-site hairdresser.
She has had communion from a local priest. Been to a quiz and a chair dance class. Even had a pony visit her room!
This care home is outstanding, as are all the staff.

Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you so much, it is our pleasure to have welcomed your aunt here at Winchcombe and we are delighted that you are pleased with everything.


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Current Review Score: 9.9 (9.896)

Overview of Review Score

The Review Score of 9.9 (9.896) out of 10 for Winchcombe Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.896 for Winchcombe Place is calculated as follows: ( (458 Excellents x 5) + (51 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 510 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Winchcombe Place is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (90)

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Meet the Team (1)

Claire

Claire Cullen

Job Title: Home Manager

Joined: 2024

I have 30 years of experience working in care homes, and I was keen to join Care UK because of Winchcombe Place’s great reputation within the local community.


Before this, I was working as a Home Manager of a nursing home for residents living with dementia who required nursing care.


As Home Manager of Winchcombe Place, it’s important that I’m empathetic, a good listener and have good leadership skills. I ensure I’m always open and transparent and show my own learning when needed.


My favourite part of the day is walking around the home and talking to residents, relatives and colleagues. By spending time with residents, I find out what else we can be doing to enhance their lives.


I’m proud of my achievements, including a career highlight of turning a home from ‘Requires Improvement’ to ‘Good’ within six months. But I also feel fulfilled when I see my team enhancing the lives of residents or progressing in their careers. Seeing the residents smile and having a great quality of life also makes everything we do worth it.


The most important part of my role is ensuring the safety of the residents and all those who visit Winchcombe Place. As both a manager and someone who has had a loved one live in a care home, I have valuable experience seeing care homes from both sides.


When I’m not at work, I enjoy family walks with my beautiful cockapoo Lottie, cooking and travelling.