Winchcombe Place

Maple Crescent, Newbury RG14 1LN
Submit a Review
9.9 109 Reviews
  • Winchcombe Place, Newbury
Winchcombe Place in Newbury is a purpose-built care home offering high-quality residential care and respite care for older people, including those who are living with dementia.

Each en-suite bedroom has its own flat screen TV, phone and internet connections, and ground floor rooms offer direct access to the garden. Residents love the hair and beauty salon, café, cinema room and library and there are also regular activities in the vintage-themed lounge and activity room.

At Winchcombe Place, the team believes that living in a care home should be just as good as living in your own home – or better. The devoted lifestyle team pride themselves on organising fun activities, entertainment and outings for residents.

Show Winchcombe Place on the Map

Care Provided by Winchcombe Place

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Claire Cullen (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Winchcombe Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,668
    • Self-Funded Residential Dementia Care from £1,758
    • RESPITE Self-Funded Residential Care from £1,878
    • RESPITE Self-Funded Residential Dementia Care from £1,968

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Winchcombe Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Winchcombe Place Reviews (109)

Total of 109, showing 41-60
9.9

Winchcombe Place has a Review Score of 9.9 (9.896) out of 10, based on 43 reviews in the last 2 years. Over all time Winchcombe Place has 109 reviews.

Overall Experience

  • 87
  • 21
  • 0
  • 1
  • 0

Date Published

109
6
16
43
66

Review from Sarah B (Daughter of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful warm welcome from all staff members. Mum has settled in well and everybody has been exceptionally kind, caring, thoughtful and welcoming. We viewed many different care facilities before deciding on Winchcombe Place which will meet Mum's needs perfectly.

Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you so much for your kind comments, we are so pleased that you chose Winchcombe. It is a pleasure to be able to welcome you all here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I Y (Son of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We came to Winchcombe in quite a hurry following a quick deterioration in my mother's condition. The team were quick to react and once we made a decision we were into a room the next day! Since then mum has been taken into the home she has done very well and all my interactions with the staff have been
great. She loves the visiting children. It's early days, but so far everything has worked out well.

Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you so much for such lovely comments. We are pleased that the team were able to assist so quickly. It is great to see Mum doing so well and seeing her face light up when the children visit, we love seeing her happy and smiling.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David C (Son of Resident) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During a very stressful period looking for a home for Mum, I was recommended several homes, one of which was Winchcombe Place. Right from the first contact, the enthusiasm and professionalism of the Winchcombe Place team was apparent. Out of all the homes I visited, Winchcombe came out on top. The
modern facilities, bright clean rooms and friendly feel of the home shone through. Mum has been at Winchcombe a short time but she is delighted with the quality of the care, the food and the warm homely feeling.

Reply from Vicki Lambourne, Manager at Winchcombe Place

Thank you so much David for such kind words, we are delighted that Mum has joined us at Winchcombe Place and we are so pleased that she is enjoying her stay here. Thank you again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nic C (Grandson of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

How do you organise a 100th birthday party for your beloved grandmother now that she is living in residential care? Answer, leave it all to the wonderful staff at Winchcombe Place Care Home. As the big day was nearing, imagine my surprise and delight when the lifestyle lead asked me if they could organise
a party for Nan. We were consulted but they took care of all the arrangements and what a party it was! The café was decorated with balloons and banners; the tables were adorned with pretty decorations and 100th birthday napkins. The catering team produced a wonderful afternoon tea and a fabulous birthday cake. They even arranged for her hair and nails to be done and a new outfit was sourced. She looked wonderful and was made to feel as special as she deserved on this very special occasion. One she could share with other residents, family, friends and even the mayor. Thank you to everyone involved, you made a very special lady very tired but very happy!

Reply from Hannah Atherley, Manager at Winchcombe Place

Thank you for your lovely feedback regarding the 100th birthday party. We are so glad to hear we made your grandma feel very special!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C C (Daughter of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very helpful at each step of the way which was much appreciated at a difficult time.
Mum has settled quickly and commented on how kind the staff are.
Thank you for all your help at an important time of my mother's life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael A (Son of Resident) published on 4 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very friendly and professional approach to elders with the utmost respect for their individual needs and preferences. My mum was made to feel very welcome and a member of a family, it must be very difficult for the elders to be removed from their homes and belongings, you guys do a great job
of making the transition easier. Thank you

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Daughter of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very modern and well-equipped with everything your loved one would need. The staff are very helpful and kind, the staff do lots of things with the residents. My mother is being well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen S (Niece of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been so impressed with the quality of care, compassion and understanding shown by the Winchcombe staff in helping my aunt overcome a range of challenges to settle in. They have been equally welcoming towards the family and helpful in addressing our questions and concerns. The facilities themselves
are very good and my aunt has enjoyed the garden when the weather allows. However, it is the staff who make the real difference in creating the caring and homely atmosphere. They really go the extra mile to care for the residents as individuals; providing a wide and generous range of activities and entertainment. I wish I could list all the names as there are so many stars, Senior Customer Relations, the hero carers and the wonderful late shift who so kindly welcomed us with such calm and kindness when we arrived back late with my aunt from hospital. A journey that began, as likely for many of us, with guilt and worry, has arrived at knowing my aunt's care is in very good hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vicky H (Daughter of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Winchcombe Place is a truly, lovely care home, well looked after, very clean, and most importantly, loving, understanding, caring staff being management, receptionists, careers, maintenance and all other staff members. We choose Winchcombe Place because of the staff, facilities and their outlook on
being careers. My dad needed some respite, and he has dementia and needed extra care, and Winchcombe was very understanding of our needs, and the staff were incredibly supportive of our family and helped to settle Dad in and for him to become aware of his new surroundings.
As a whole family, we have been very impressed with all the staff who have looked after Dad, from giving him his medication to making sure his health and safety are well cared for. The food is freshly made each day, and the homemade cakes are just delicious... I can confirm myself!!
Visiting Dad was never a problem - always greeted with kindness, and communication was 100% - thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mavis M (Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Winchcombe Place for three weeks and am very happy. The care is excellent. Today I moved into a ground-floor room, which has made it even more like home. And apart from the good care, the food and activities on offer are excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen M (Daughter of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came in for a two-week respite to assist with recovery of a minor operation and also to experience the difference between living at home alone with carers compared to being in a care home.
She has left with a positive feeling about the experience “the carers were so nice and helpful”. Mum enjoyed
the activities and felt safe at the home as she knew there was always someone there to help her.
Personally, I found the experience very good, all the staff were so positive, cheery and helpful and understood the difficulties of caring for a parent.
Importantly even though Mum was only there for two weeks, I felt that the staff had got to know Mum and were building relationships with her.
If Mum decided that she wanted to make a move I would be very happy that she stayed at Winchcombe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Daughter of Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having to put your loved ones into a care home can be a daunting experience, however, I cannot praise enough the level of care and compassion all of the carers and management team have shown towards my father.
My father is very shy but the team makes sure that they have regular one-to-one interactions
with him to get him out of his shell and go out of their way to make sure he has some of his favourite treats.
I can't thank the team enough for the care they have given my father.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma A (Daughter of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Winchcombe Place just under a week ago, having moved straight from hospital to the home. Although he has only been at Winchcombe a few days, we have been really pleased with the care and support received so far. The staff at Winchcombe ensured his room was freshly decorated, all his
paintings and pictures hung and his belongings all unpacked in his room ready for his arrival. This meant a great deal to us as moving Dad out of the family home of 35 years into a residential home was an emotional step.
When the plans commenced for Dad to be transferred from the hospital to the home, we received regular updates as to the latest status, when Dad arrived and how he had settled. The staff have made him feel really welcome finding out about his hobbies, interests and favourite foods. My mother has also been to visit Dad and also made to feel welcome with no pressure around the time of visits or length of stay. The care and attention Dad has received so far have been excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A P (Son of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Winchcombe Place for several months now and despite me living outside the UK, I’ve been able to visit him several times. I have always found Winchcombe Place to be very clean and tidy, the staff are professional, friendly and helpful both in person and on the telephone.
My father’s room is well-appointed and from what I’ve seen, the food is good and to his liking. Overall, I am happy with the treatment he is getting there and he seems to be too. The only area in which there could be some improvement is in communication. He owns a mobile phone but he doesn’t always remember to switch it on and when the battery runs down it can be a day or two before this is noticed. It is possible to talk to him by being put through from reception to a cordless phone but that relies on there being somebody available in that part of the home to answer it, and the people working there are usually very busy. Therefore I don’t get to speak to him as often as I’d like.

Reply from Samantha Debenham, Personal Assistant at Winchcombe Place

Many thanks for your kind comments about the care provided to your father. At Winchcombe Place, we place great importance on living a healthy and nutritional lifestyle, as well as tailoring our meal options to suit residents’ preferences, so we are happy to hear this feedback. We are also pleased to hear your father is happy with his room, as we make an effort to ensure residents feel truly at home.
The team are grateful for your constructive feedback in regards to communicating with your father; we try to ensure residents have an opportunity to regularly contact loved ones, whether it be virtually or in person, and try to recognise where we can improve communication for those relatives who aren’t able to regularly visit the home. In future, we will make sure to support your father in using his phone to make this process easier for you!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard M (Son of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's move to Winchcombe Place occurred in June 2021 and all aspects of the move were handled with cheerful efficiency by the Customer Relations Manager. One or two initial problems following the move were dealt with quickly, and my mother now feels well settled in her new surroundings and very
appreciative of the 24-hour care she receives. It is certainly reassuring for me and my wife to know that she is being so well looked after and that visits are so much easier than when she was living on her own 150 miles away. It was also an enormous help that we could establish a direct telephone line to her room so that, even when it hasn't been possible to visit her when the home is in lockdown, we have still been able to keep in touch. On the day of her 105th birthday and also at Christmas the staff went out of their way to celebrate with her, and without exception, all her carers are extremely friendly and helpful. She enjoys regular visits from the hairdresser and chiropodist.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Respite Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have come in for a short stay whilst our home is rewired. We have received such amazing care from everyone. Nothing is too much trouble for them I have so much laughter and banter with the staff whilst they are caring for me. I had wanted some magazines and they went and got them for me. Well done
to everyone. The activities are not available at the moment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael F (Son of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From the moment we were contacted by the Customer Relations Manager, regarding a place for my Mother who has been diagnosed with Alzheimer's Dementia, the service we have received from all the staff has been excellent. As a family, we were so concerned about the transition of her going into the home
but she was welcomed by the Customer Relations Manager who kindly took my Mother by the arm and gently guided her into the home. I was able to leave her knowing that she was in such safe hands. We receive regular updates and photographs of her and it is such a comfort to know that she is now being so well cared for. I would highly recommend Winchcombe Place care home to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny M (Daughter-in-law of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is currently in Winchcombe Place for a period of convalescence to help her recovery from Covid. She had previously been in hospital over Christmas. My husband and I were very anxious about her move, as due to the pandemic, we had not been able to visit her and had to trust the professionals
who found this placement. We could not be happier. The staff at Winchcombe have all been amazing, settling in my mother-in-law and answering all our many questions. Nothing has been too much trouble. They even arranged a Zoom call in the first few days so that we could all see each other - this was the first time we had seen each other for over 6-weeks and was just amazing! We agreed to share pictures on their Facebook page so that others could share our delight. I think the pictures speak a thousand words! I would have no hesitation in recommending Winchcombe to any other family. It truly is a home from home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary B (Daughter of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we contacted Winchcombe, the staff have been utterly amazing. We had the difficult task of moving mum, who has Alzheimer’s, directly from a hospital stay into a care home in September this year. The help and advice given and the ability to show us virtually around was outstanding. Mum’s
room was set up with her own possessions with so much care, and she has been made to feel so welcome. It took a couple of weeks for mum to accept that this was her new home, but once over that hurdle, well managed by the staff, her health and wellbeing have improved so much, and she is full of smiles when we video call. Care is never far away, and we are so relieved that in this awful pandemic, we know that mum is being so well looked after.
Winchcombe Place is fantastic, our families can’t thank you enough for the fantastic job that you are doing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barrie H (Respite Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Winchcombe Place for two weeks of respite care in October 2020.
My room was excellent, my clothing regularly laundered, and the food was attractively served and appetising. The daily care I received during my stay was also excellent, the carers all being friendly and mindful of my personal
requirements especially at a time that required everyone to be vigilant in observing sanitising and the strict rules in place to keep me safe from the possibility of contracting the Coronavirus.
I appreciated the help I that received with my iPad, which is important to me, and I received my daily newspaper without which I am lost!
I thank you for the exemplary care I received during my stay and hope to see you again in future times that are not so stressful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.896)

Overview of Review Score

The Review Score of 9.9 (9.896) out of 10 for Winchcombe Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.896 for Winchcombe Place is calculated as follows: ( (458 Excellents x 5) + (51 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 510 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Winchcombe Place is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (90)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Claire

Claire Cullen

Job Title: Home Manager

Joined: 2024

I have 30 years of experience working in care homes, and I was keen to join Care UK because of Winchcombe Place’s great reputation within the local community.


Before this, I was working as a Home Manager of a nursing home for residents living with dementia who required nursing care.


As Home Manager of Winchcombe Place, it’s important that I’m empathetic, a good listener and have good leadership skills. I ensure I’m always open and transparent and show my own learning when needed.


My favourite part of the day is walking around the home and talking to residents, relatives and colleagues. By spending time with residents, I find out what else we can be doing to enhance their lives.


I’m proud of my achievements, including a career highlight of turning a home from ‘Requires Improvement’ to ‘Good’ within six months. But I also feel fulfilled when I see my team enhancing the lives of residents or progressing in their careers. Seeing the residents smile and having a great quality of life also makes everything we do worth it.


The most important part of my role is ensuring the safety of the residents and all those who visit Winchcombe Place. As both a manager and someone who has had a loved one live in a care home, I have valuable experience seeing care homes from both sides.


When I’m not at work, I enjoy family walks with my beautiful cockapoo Lottie, cooking and travelling.