Winchcombe Place

Maple Crescent, Newbury RG14 1LN
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9.9 109 Reviews
  • Winchcombe Place, Newbury
Winchcombe Place in Newbury is a purpose-built care home offering high-quality residential care and respite care for older people, including those who are living with dementia.

Each en-suite bedroom has its own flat screen TV, phone and internet connections, and ground floor rooms offer direct access to the garden. Residents love the hair and beauty salon, café, cinema room and library and there are also regular activities in the vintage-themed lounge and activity room.

At Winchcombe Place, the team believes that living in a care home should be just as good as living in your own home – or better. The devoted lifestyle team pride themselves on organising fun activities, entertainment and outings for residents.

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Care Provided by Winchcombe Place

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Claire Cullen (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Winchcombe Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,668
    • Self-Funded Residential Dementia Care from £1,758
    • RESPITE Self-Funded Residential Care from £1,878
    • RESPITE Self-Funded Residential Dementia Care from £1,968

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Winchcombe Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Winchcombe Place Reviews (109)

Total of 109, showing 81-100
9.9

Winchcombe Place has a Review Score of 9.9 (9.896) out of 10, based on 43 reviews in the last 2 years. Over all time Winchcombe Place has 109 reviews.

Overall Experience

  • 87
  • 21
  • 0
  • 1
  • 0

Date Published

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Review from J L (Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Winchcombe I found a very friendly place to live with good, regular meals. Very good accommodation and I particularly liked a few walks each day in the lovely garden, especially designed obviously. Also, if anything went wrong the staff put it right. I was a lot better for my stay there.

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Review from Chris C (Son of Resident) published on 24 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffers from Parkinsons with Alzheimer's and has been slowly deteriorating over the past few years since moving into Winchcombe Place myself and my three brothers are very pleased with the service and extra care they have provided for the day to day needs for my mum.
The carers are fantastic,
and there are a few who go that extra bit to ensure my mum is always comfortable and safe. They are always friendly and extremely caring for my mum, and when I visit my mother they are very friendly and caring to me.
I am so glad my mum is here because I don't think there is a better care home anywhere, and we as a family know she will get the best always.
Thank you to all the staff who have in the past dealt with my mum and the same to those who are looking after her now and in the future too.
Keep it up all of you you are doing, in my opinion, a marvellous job.

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Review from Carol J (Daughter of Resident) published on 10 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Winchcombe Place has a very warm and inviting atmosphere. Every member of staff whom I came in contact with was extremely helpful and always friendly.
I can’t fault the facilities or the care which my mother has received.

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Review from Roger B (Relative of Resident) published on 30 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I offer my thanks and congratulations to the entire staff of Winchcombe Place who made the selection of the care-home a straightforward and pleasurable experience. The staff were empathetic to the concerns of my wife's aunt, who was seeking respite care; they explained the process and facilities superbly.
The admission process yesterday could not have been bettered, from the smiling face at Reception and through to all the other highly pleasant and professional staff involved. The welcoming lunch was first class. The paperwork formalities were completed with minimum fuss.
By the time I departed the new resident was relaxed, smiling and very much 'at home'. That evening, sounding very bright and 'chirpy' she phoned us to describe her excellent evening meal. Not only was she in better spirits than we had experienced for some months but we slept well too, knowing that she was in good hands. Our thanks to all concerned in this outstanding care home.

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Review from Richard (Son of Resident) published on 11 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home has proved to be a safe and secure environment for my mother, who has Parkinson's and is suffering early stages of Dementia. Because the food options are of exceptional quality, my mother is easily encouraged to eat regularly, which she was finding increasingly difficult in her own home.
The general environment is clean and homely, with a plethora of activities to keep her occupied should she wish to socialize with other residents.

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Review from Richard L (Son of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful caring place. All staff members treat residents with the utmost respect. The idea that this is the residents home is implemented by all the staff and applied equally to relatives, so we always feel welcome to visit and to contribute to care and comment.

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Review from Stephen O (Son of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the quality and quantity of care that my mother is getting. She seems very settled and has made new friends.

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Review from Matthew S (Son of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really impressed with everything I have encountered at Winchcombe. The staff are first class. There is a lovely atmosphere about the place and my mother is very happy here. It is such a relief to know she is receiving the best of care.

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Review from M E (Daughter-in-law of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice home from home. Light and bright. General dementia and nursing care on 3 floors. Caring staff who work very hard. Excellent activities although not all residents can partake as some are rather poorly. I am happy for my mother in law to live here and wish I had known about the home for my own
mother. I am a fussy reviewer.

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Review from Lyn G (Daughter of Resident) published on 2 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 91-year-old mother has only been at Winchcombe Place for just over a week following discharge from hospital having broken her hip.
She seems contented and has settled in very quickly, which we think is due to the warm homely surroundings and the tact and compassion of the staff. Our mother being
happy means we are happy! Well done Winchcombe Place.

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Review from Sarah M (Daughter of Resident) published on 2 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From initial visit through to my father's admission to Winchcombe Place, we have found the service to be very professional and caring. The home is always clean and the staff seem happy to help in any way possible. We are so happy we found Winchcombe Place.

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Review from G W (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently moved into Winchcombe Place and has settled well largely due to amazing staff. They have made her feel welcome and are very respectful of her needs. They all respond quickly to both mine and my mother's requests and her changing needs. I was delighted to see my mother participating
in activities with other residents in the excellent coffee shop area - something I never thought I would see.

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Review from Karen G (Daughter of Resident) published on 29 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mum has been at Winchcombe place for about 4 months - for the first few weeks, I was very impressed with the care she received. Unfortunately, she becomes psychotic and was moved to the second floor. Since then the care has been disappointing - the move was not conducted well - they lost personal
items of hers, the room light doesn't work and the armchair was stained. The handover was poor about her preferences in terms of what she likes to eat and drink, the feedback to the mental health team was inaccurate and the staff seem irritated by her. The management team are new and seem good and focussed so am hoping to see some improvements.

Reply from Samantha Debenham, Marketing Support Administrator at Winchcombe Place

We appreciate your feedback about your mum's care at Winchcombe Place. We are delighted that you were impressed with the care before your mum was moved to the nursing suite. However, we are sorry to hear about your recent disappointments. The move was in her best interests, offering a more conducive environment to her present care needs. Since your initial concerns, we have developed a multi-step action plan with you to help us support your mum and allay your fears, working alongside our senior specialist nurse practitioner and the appropriate external teams. I do hope that by now you have already noted improvements. Our staff have had received specialist training on psychosis to give them a better understanding of this condition. The chef now has a dietary notification of your mum's preferences which has been cascaded to all staff. The bedroom light has been fixed, the chair has been deep cleaned and her calendar has been reinstated. We have also tried very hard to replicate the bedroom to match the layout of the residential suite to reduce confusion.


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Review from Sue N (Daughter of Resident) published on 14 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When our Mother first came to Winchcombe Place, she was very unsettled and unresponsive to family and visitors. Our Mother has recently moved from the 2nd floor to the ground floor as her health has improved. The difference in our mothers response to the family and friends visiting her has changed,
she is engaged in our conversation and playing scrabble again things I thought were lost for ever, not everything is wonderful, the admin and communication could be improved, but the care our Mother receives is very good and she has benefited enormously.

Reply from Samantha Debenham, Marketing Support Administrator at Winchcombe Place

We are delighted to hear your positive comments about your mother’s care at Winchcombe Place. It’s wonderful to hear that she is now more engaged and playing scrabble once more. We have listened to your comments about the admin and communication. Following our conversation, we can assure you that our systems have been updated and staff made aware to ensure that the correct members of your family are notified in relation to particular topics about your mother. Should you have any further concerns, please don’t hesitate to bring them to our attention


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Review from Lynne E (Sister of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough how well organised, friendly and well equipped this home is.
Everything is explained in detail and all staff are happy to assist whatever the problem. Moving in was well organised and quick. The cleanliness is fantastic, housekeeping team couldn't do any better. From the time
I walk in to visit my sister to when I leave, I feel so relaxed because everyone and the atmosphere is just perfect.
I know my sister is happy to be here as she hasn't stopped smiling since she arrived, something we haven't seen for a very long time. Thank you, everyone, fantastic job.

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Review from Brenda B (Wife of Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are courteous and friendly. Most importantly, kind to residents. My husband is well cared for. The atmosphere in Winchcombe Place is lively, due to the many and varied activities organised for the benefit of the residents (and families where appropriate). Being purpose built is an advantage
because corridors are wide (for wheelchairs) and rooms are large and airy - all very nicely decorated. Winchcombe Place promotes a happy, family atmosphere.

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Review from Diane F (Daughter of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother is a resident in Winchcombe Place and has lived here for 18 months. During that time her quality of life has improved beyond our expectations. She is happy all the time, and not anxious anymore. She considers the carers 'as my friends' as she calls them. They all treat her as 'special' and
as an individual.


Recently they organised a wishing well. Mum put her wish for a date with a handsome man win the well. The carers organised a gentleman well known to the home to have dinner with mum, he brought her a red rose and made her feel special. This was so wonderful and innovative. I can't thank them all enough.


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Review from C H S (Wife of Resident) published on 27 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

So far all staff have treated residents and visitors with courtesy but the way the resident is assisted to dress and prepare for the day varies depending on who is on duty. Similarly, the residents' food and drink preferences are better followed by some than by others.

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Review from Jacqui V (Daughter-in-law of Resident) published on 20 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just moved my mother-in-law in Winchcombe Place as we have recently moved into the area. Our first meeting and look around Winchcombe Place really sealed it for us. All our questions were answered and so much more information was provided too. We were in regular contact in the lead up to
the move with all questions and concerns being answered in a friendly and timely manner. My mother-in-law needed to be moved by private ambulance and the Customer Relations Manager even helped us to find the right people to assist with this.


A local staff member of another Care UK home visited and assessed my mother-in-law in her previous nursing home so the team at Winchcombe Place had a good understanding of her needs. There were additional staff on hand when she did move in to help and support her and after a very anxious day for us, we were met with smiling faces and a very much needed cup of tea. To me, it has been the extra thought and support that has confirmed we have made the right choice for my mother-in-law. Thank you.


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Review from Gina V (Daughter of Resident) published on 14 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with how my Mother has settled so well since she joined in February this year. The staff do an incredible job and are always so kind helpful and friendly towards my mother and I have no doubt that she is being well cared for. I would not hesitate in recommending Winchcombe Place.

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Current Review Score: 9.9 (9.896)

Overview of Review Score

The Review Score of 9.9 (9.896) out of 10 for Winchcombe Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.896 for Winchcombe Place is calculated as follows: ( (458 Excellents x 5) + (51 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 510 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Winchcombe Place is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (90)

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Meet the Team (1)

Claire

Claire Cullen

Job Title: Home Manager

Joined: 2024

I have 30 years of experience working in care homes, and I was keen to join Care UK because of Winchcombe Place’s great reputation within the local community.


Before this, I was working as a Home Manager of a nursing home for residents living with dementia who required nursing care.


As Home Manager of Winchcombe Place, it’s important that I’m empathetic, a good listener and have good leadership skills. I ensure I’m always open and transparent and show my own learning when needed.


My favourite part of the day is walking around the home and talking to residents, relatives and colleagues. By spending time with residents, I find out what else we can be doing to enhance their lives.


I’m proud of my achievements, including a career highlight of turning a home from ‘Requires Improvement’ to ‘Good’ within six months. But I also feel fulfilled when I see my team enhancing the lives of residents or progressing in their careers. Seeing the residents smile and having a great quality of life also makes everything we do worth it.


The most important part of my role is ensuring the safety of the residents and all those who visit Winchcombe Place. As both a manager and someone who has had a loved one live in a care home, I have valuable experience seeing care homes from both sides.


When I’m not at work, I enjoy family walks with my beautiful cockapoo Lottie, cooking and travelling.