Aaron Court

Ramsey Way, Scraptoft, Leicester LE5 1SJ
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9.7 88 Reviews
  • Aaron Court, Leicester
Aaron Court provides a service that focuses on great care, all delivered in a five star living environment; it truly is a home that residents can call their own.

The purpose-built luxury Care Home is in a prominent position conveniently located in a suburb of Leicester, the historic town of Scraptoft. The town is well located which enjoys excellent access to road, rail and bus links.

A 24/7 dedicated care team of experienced nurses, carers and support staff work to deliver a personalised care approach. This is tailored to your loved one's needs, helping them to retain their identity, independence, well-being and self-worth. The home's care staff always take time to get to know residents by listening to stories, sharing moments with them and understanding their preferences. This builds stronger relationships so that residents never feel alone or misunderstood.

They offer a range of professional services including GP, and chiropody visits as well as an in-house hairdressing and beauty salon. And with the well-being team providing a daily varied social and activity programme for your loved ones to enjoy helping them to build friendships and share new experiences.

Aaron Court is in the heart of the community where everyday life for residents is filled with something new. Whether it is being part of local festivities and projects, creating beautiful gardens with friends for all to enjoy, sharing memories of the past with children from the local schools, or just a day of laughter playing board games with newly acquainted friends.

The team is absolutely committed to providing both physical and emotional well-being for their residents in a safe, comfortable environment, in place your loved ones can truly call home.

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Care Provided by Aaron Court

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 91 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lorraine Welham (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (91)
    • Single Rooms with ensuite Wet Room (91)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Aaron Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,600
    • Self-Funded Residential Dementia Care £1,100 – £1,600
    • Self-Funded Nursing Care £1,100 – £1,600
    • Self-Funded Nursing Dementia Care £1,100 – £1,600
    • RESPITE Self-Funded Residential Care £1,100 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,600
    • RESPITE Self-Funded Nursing Care £1,100 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,100 – £1,600

  • Fee depends on the needs of residents. Hence we do pre admission assessment for all our residents before admission.
  • (these prices are only a guideline, please contact Aaron Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Aaron Court Reviews (88)

Total of 88, showing 21-40
9.7

Aaron Court has a Review Score of 9.7 (9.698) out of 10, based on 46 reviews in the last 2 years. Over all time Aaron Court has 88 reviews.

Overall Experience

  • 57
  • 21
  • 5
  • 1
  • 4

Date Published

88
11
26
46
42

Review from Julie H (Sister of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care and support from all members of staff was amazing.
Nothing was too much trouble, my brother received the highest level of care was always made to feel important.
Sadly he passed away while in the care home, but the dedication of one senior member of staff was overwhelming. She went
above and beyond to support my family when it was needed.

Reply from Lorraine Welham, General Manager at Aaron Court

Thank you so much for taking the time to share your kind thoughts, especially at such a sad time. I will ensure that staff get to see this.


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Review from Julie N (Daughter of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

What a lovely care home. From the day our dad came into the home we were greeted warmly. Dad was only in the care home for 4 weeks until he passed away on March 23rd 2024. He was looked after by the staff and cared for. We were looked after too, nothing was too much trouble. We were even allowed to
stay with Dad overnight in his final week. We would recommend this care home.

Reply from Lorraine Welham, General Manager at Aaron Court

Thank you so much for lovely feedback. I will share this with the team.


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Review from Pauline A (Wife of Resident) assisted by family/friend published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aaron Court looked after my husband for two and a half months until his death from Parkinson's dementia. I will be forever grateful to all the staff involved in his care. Their kindness, patience and support were truly exceptional and could not be faulted. My family and I were made to feel welcome at
all times and I can only sincerely recommend Aaron Court.

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Review from Lisa T (Friend of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be happier with staff and overall care home experience.
Nothing is too much trouble and they do generally care. Keep it up - fantastic.

Reply from Lorraine Welham, General Manager at Aaron Court

Thank you for your positive comments. I will ensure that staff see them.


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Review from Tim G (Next of Kin) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend moved into Aaron Court in February 2023. I visited him regularly, and saw at first-hand how well he was looked after and his individual needs were met. I have no doubt that the care and support he received from the staff and management, and especially the personal attention and affection he
received from them, not only enhanced the quality of his daily life, but also contributed to his enjoying a purposeful and pleasant existence in spite of his illness, and for far longer than was perhaps expected. I would like to thank everyone for making him feel safe and for giving him a sense of belonging and of being loved and valued. In his last weeks, the care and love afforded him, truly went above and beyond anything he could have wished for. I know he will have appreciated it.

Reply from Lorraine Welham, General Manager at Aaron Court

Thank you so much for your kind words. I will ensure these are fed back to the staff team.


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Review from David E (Husband of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When walking into Aaron Court you are met with smiles and care from the service manager, reception and other staff even down to the cleaners and kitchen staff, they all make you feel welcome. The atmosphere is fantastic and very uplifting and they are there for you if you ever need a shoulder to cry
on. I am very pleased with the care, love and attention given to my wife and me.

Reply from Lorraine Welham, General Manager at Aaron Court

It is really heartwarming to read your comments. Thank you for taking the time to give such lovely feedback. I will ensure that this is shared with the team.


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Review from Sue C (Daughter of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was moved to Aaron Court two days before Christmas from another care home as he needed nursing care. The manager and her staff went above and beyond allowing Dad to move in at the weekend and made Dad’s transition less emotionally stressful for him and the family. Dad was only with Aaron Court for
24 days before he sadly passed away. During his stay, he was treated with utmost dignity and care, and we cannot thank the staff enough for the service they provided. I would highly recommend this home to anyone who is looking for nursing care for a loved one.

Reply from Lorraine Welham, General Manager at Aaron Court

Thank you so much for your kind words. I will ensure that these are shared with the staff team.


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Review from Kelly S (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home itself is splendid but the staff are absolutely brilliant human beings. Not only did they support and look after my father, but they supported and cared for me too.
Without these lovely people, I don't know what state of mind I'd be in now.
I wouldn't hesitate to make this home my
first port of call again.
Thank you all.

Reply from Lorraine Welham, General Manager at Aaron Court

Thankyou for such kind words. I will ensure these are shared with the staff.


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Review from Clare L (Daughter of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred to Aaron Court for end-of-life care, she was only there for a short time before she passed away. I would like to say a massive thank you to the staff, manager, and nursing staff for the care that was given during this short time.

Reply from Lorraine Welham, General Manager at Aaron Court

Thank you so much for taking the time to post a review, especially during such a sad time. We are most grateful.


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Review from Julie G (Daughter of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad received at Aaron Court during the last few weeks of his life was excellent. The staff were always caring and helpful, and I can't thank them enough for their great work. It is easy to visit, and there is a good atmosphere. All the family were very pleased he was there.

Reply from Lorraine Welham, General Manager at Aaron Court

Thank you so much for taking the time to share your views. I will ensure that the staff receive them.


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Review from P B (Husband of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Took a while to settle in but then seemed much happier, especially with the care and attention the staff continually gave. The staff were always available and visibly present even when residents were relaxing in the lounge. The food was really good for my wife and I was looked after very well also.
As my wife became very ill and towards the end of life the staff were so caring and compassionate. My life was never alone even when she couldn't communicate with us - this was very important to her.

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Review from Amy D (Granddaughter of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran was a resident at Aaron Court for over 15 months until she passed away in August. From the day she arrived, everyone was so welcoming. Her room was lovely and clean at all times and all food tastes are catered for. The team tried and get everyone involved with activities and always had a smile
on their faces and nothing ever seemed too much. The care she received from all staff was outstanding. I cannot thank them enough as it meant we had peace of mind that she was definitely in the best place for her needs which as family members know, is such a hard decision to make.
Even the day she passed away, everyone was so caring and gave us the time we needed with her. Thank you all for everything

Reply from Lorraine Welham, General Manager at Aaron Court

Thank you so much for your kind comments. I will ensure that they are shared with all the staff.


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Review from Ann M (Daughter of Resident) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to publicly say how amazing this place is, Mum spent sixteen months here before she sadly passed away in August. During this time, Mum received a high standard of care and made many new friends in the shape of those who cared for her.
Four members of staff, in particular, were amazing
and nothing was ever too much trouble, outstanding human beings, I could name many more.
I would also like to thank one of the nurses, on the day Mum passed away she never left our side and gave us the maximum support she could offer.
Everyone in this care home has a high standard of humanity and caring, it’s not a job but a vocation.
Although I won’t be visiting anymore, keep up the good work team and thank you, each and every one of you, for everything you did.

Reply from Lorraine Welham, General Manager at Aaron Court

Thank you so much for such lovely feedback. We will miss you all.


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Review from Diane W (Daughter of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum continues to be well looked after in Aaron Court and I would have no hesitation in recommending to others this care home.
From what I’ve seen and heard all of the recreational activities for residents are well planned and provide lots of fun to all those joining in.
I’m really enjoying going
to the relative's meetings. The discussions at the last one (July ’23) were extremely interesting and it was nice to meet the families of other residents. It was good to hear about the daily floor inspections that the care home manager undertakes and also the explanation of how information from daily reports is useful when reviewing residents’ well-being.
A big thank you to all the staff, you’re all fantastic!

Reply from Lorraine Welham, General Manager at Aaron Court

Thank you so much for such lovely feedback and for attending our meetings, it's always nice to get positive comments from our relatives. I will ensure that this is shared with the staff.


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Review from Jacqueline S (Wife of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Aaron Court for a long time now. I read the new display outside which said it had a good review, to my mind it should have read excellent, in every way. I visit my husband every day (sometimes twice). I see all the care and kindness he receives in all they do. The care and cleanliness
is amazing, as is the food. People say about things like, it's alright, but there is no but from me. I love all that everyone does for my husband and know he's in the best hands ever. God bless you all and thank you from the bottom of my heart.

Reply from Lorraine Welham, General Manager at Aaron Court

Thank you so much for your kind feedback, this means so much to us to know that you are happy with the care provided. I will share your comments with the team.


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Review from A A (Daughter of Resident) published on 22 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was transferred to Aaron Court from the hospital, so we hadn't even seen the place but we couldn't have found a nicer clean place, where Dad was so well looked after by such lovely staff and management. Wouldn't hesitate to recommend it to anyone.

Reply from Lorraine Welham, General Manager at Aaron Court

Thank you so much for your positive feedback. I will share this with the staff.


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Review from L R (Daughter of Resident) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93 year old mum has many care needs including dementia and has lived at Aaron Court for around seven years. Her room is large and homely and full of the things she loves. From the moment you walk through the door, you are made to feel welcome and the manager is helpful, understanding and is always
available to discuss any problem that may arise and more importantly do something to sort it out. The permanent care staff are so hard working in what is an extremely challenging job, showing care and compassion with the utmost devotion and I have become friends with many of them over the years. The communal areas are clean and welcoming and the food on a daily basis is amazing, especially at the numerous celebrations throughout the year when the home is decorated, entertainment brought in and delicious food laid on. I would like to thank all the staff at Aaron Court for their hard work and dedication.

Reply from Lorraine Welham, General Manager at Aaron Court

Thank you for taking the time to share your positive feedback. I will share this with the staff.


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Review from L N (Daughter of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My father came into this home on assessment to see what level of care he would need to be able to go home. After a shaky start and it being a bank holiday there didn't seem to have enough staff but the nurses were all brilliant. It soon became apparent that my dad wasn't able come to home, he was end-of-life
care. Again the nurses and staff were brilliant. My only complaint was it was very noisy from the other patients and it was quite stressful and upsetting for my dad to have to witness this in his final days when he should have been able to have quietness in his last days. I did try to get him moved to a hospice or a different home as it was distressing for him and us as a family to have to listen to the noise at all hours of the night. So we couldn't sleep and my dad was really distressed hearing it. By the time we nearly got him moved, it was too late as he was starting to deteriorate but even then when the noise started again it would wake him up. It's such a shame he had to endure that.

Reply from Helen Cooke, Regional Director at Aaron Court

Thank you for your feedback. The nursing and care team are extremely grateful for your kind words. I'm sorry that you felt the home wasn't as quiet as you would of liked and appreciate that your focus was purely on your father and his comfort at such a sad time.


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Review from E H (Wife of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the management and staff enough for the care and attention given to my husband and myself. The variety of food supplied is varied and exceptional. Nothing was too much for anybody and everybody was pleasant and enjoyed a laugh. Very good atmosphere all around.

Reply from Lorraine Welham, General Manager at Aaron Court

Thank you for the positive feedback. I will share this with the staff.


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Review from A G (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always found the staff very friendly and attentive. Mum generally seemed happy given her condition (dementia) and settled.

Reply from Lorraine Welham, General Manager at Aaron Court

Thank you for taking the time to write a review. Your feedback is so valuable to us.


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Current Review Score: 9.7 (9.698)

Overview of Review Score

The Review Score of 9.7 (9.698) out of 10 for Aaron Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.698 for Aaron Court is calculated as follows: ( (409 Excellents x 5) + (109 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 536 Ratings = 4.698

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Aaron Court is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2, which has been reached with 44 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Lorraine

Lorraine Welham

Job Title: General Manager

Joined: 2019

Lorraine has over 28 years of working in the care sector. She is an experienced manager but has also worked for the Local Authority as a Quality Improvement Officer.


She has worked with care services to drive up standards of care and assist providers to achieve compliance.
During her career, she has attended Dementia conferences and developed specialist services for those with dementia.


Lorraine is passionate about moving and handling and resident comfort and is a qualified trainer in this area.


Lorraine is committed and driven to achieving the best outcomes possible and this is achieved through investment in the staff team.