Aaron Court

Ramsey Way, Scraptoft, Leicester LE5 1SJ
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9.7 91 Reviews
  • Aaron Court, Leicester
Aaron Court provides a service that focuses on great care, all delivered in a five star living environment; it truly is a home that residents can call their own.

The purpose-built luxury Care Home is in a prominent position conveniently located in a suburb of Leicester, the historic town of Scraptoft. The town is well located which enjoys excellent access to road, rail and bus links.

A 24/7 dedicated care team of experienced nurses, carers and support staff work to deliver a personalised care approach. This is tailored to your loved one's needs, helping them to retain their identity, independence, well-being and self-worth. The home's care staff always take time to get to know residents by listening to stories, sharing moments with them and understanding their preferences. This builds stronger relationships so that residents never feel alone or misunderstood.

They offer a range of professional services including GP, and chiropody visits as well as an in-house hairdressing and beauty salon. And with the well-being team providing a daily varied social and activity programme for your loved ones to enjoy helping them to build friendships and share new experiences.

Aaron Court is in the heart of the community where everyday life for residents is filled with something new. Whether it is being part of local festivities and projects, creating beautiful gardens with friends for all to enjoy, sharing memories of the past with children from the local schools, or just a day of laughter playing board games with newly acquainted friends.

The team is absolutely committed to providing both physical and emotional well-being for their residents in a safe, comfortable environment, in place your loved ones can truly call home.

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Care Provided by Aaron Court

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 91 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lorraine Welham (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (91)
    • Single Rooms with ensuite Wet Room (91)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Aaron Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,600
    • Self-Funded Residential Dementia Care £1,100 – £1,600
    • Self-Funded Nursing Care £1,100 – £1,600
    • Self-Funded Nursing Dementia Care £1,100 – £1,600
    • RESPITE Self-Funded Residential Care £1,100 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,600
    • RESPITE Self-Funded Nursing Care £1,100 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,100 – £1,600

  • Fee depends on the needs of residents. Hence we do pre admission assessment for all our residents before admission.
  • (these prices are only a guideline, please contact Aaron Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Aaron Court Reviews (91)

Total of 91, showing 41-60
9.7

Aaron Court has a Review Score of 9.7 (9.711) out of 10, based on 48 reviews in the last 2 years. Over all time Aaron Court has 91 reviews.

Overall Experience

  • 60
  • 21
  • 5
  • 1
  • 4

Date Published

91
14
26
48
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Review from L N (Daughter of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My father came into this home on assessment to see what level of care he would need to be able to go home. After a shaky start and it being a bank holiday there didn't seem to have enough staff but the nurses were all brilliant. It soon became apparent that my dad wasn't able come to home, he was end-of-life
care. Again the nurses and staff were brilliant. My only complaint was it was very noisy from the other patients and it was quite stressful and upsetting for my dad to have to witness this in his final days when he should have been able to have quietness in his last days. I did try to get him moved to a hospice or a different home as it was distressing for him and us as a family to have to listen to the noise at all hours of the night. So we couldn't sleep and my dad was really distressed hearing it. By the time we nearly got him moved, it was too late as he was starting to deteriorate but even then when the noise started again it would wake him up. It's such a shame he had to endure that.

Reply from Helen Cooke, Regional Director at Aaron Court

Thank you for your feedback. The nursing and care team are extremely grateful for your kind words. I'm sorry that you felt the home wasn't as quiet as you would of liked and appreciate that your focus was purely on your father and his comfort at such a sad time.


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Review from E H (Wife of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the management and staff enough for the care and attention given to my husband and myself. The variety of food supplied is varied and exceptional. Nothing was too much for anybody and everybody was pleasant and enjoyed a laugh. Very good atmosphere all around.

Reply from Lorraine Welham, General Manager at Aaron Court

Thank you for the positive feedback. I will share this with the staff.


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Review from A G (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always found the staff very friendly and attentive. Mum generally seemed happy given her condition (dementia) and settled.

Reply from Lorraine Welham, General Manager at Aaron Court

Thank you for taking the time to write a review. Your feedback is so valuable to us.


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Review from M W (Daughter of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 95 years old and has advanced dementia, She has lived at Aaron Court for nearly two years and a half and receives excellent care. In my experience, the staff are professional, always kind and very attentive to the constantly changing needs of my mum. The warmth they show her and all the
residents in their care is a wonderful thing to see. A very dedicated group of people, Thank you all.

Reply from Lorraine Welham, General Manager at Aaron Court

Thank you for such positive feed I will share your comments with the staff.


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Review from J H (Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers, nurses and manager and all the other workers that work here are very helpful. They listen to you, they do their job really well. They are all kind and very caring.

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Review from J M (Daughter of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came into your care January 2023. I myself living in Australia was very apprehensive as my mum until six months ago was very independent, 88 years old. After being so ill and having to be placed into care, this was very concerning for me. I have only been given positive feedback since her arrival.
This was shown on 14th/15th April 2023 when Mum became very ill again. I myself flew in on the 16th and saw for myself the care. Thank you.

Reply from Lorraine Welham, General Manager at Aaron Court

Thank you so much for taking the time to share such positive feedback. I will ensure this is fed back to the staff.


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Review from Olive H (Sister of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Care for patients with dementia is extremely poor. They are all housed in one corridor on the second floor. Mostly kept in their rooms with TVs on and doors open! No carer in the common room whenever I visited. My brother lost 5kg in weight in the 2 weeks he was resident there. Is now in the hospital
as inadequate care allowed him to injure himself. No daytime activities on show either. Very posh rooms and electronic floor mats do not make for adequate care. Would not recommend ever.

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Review from S C (Daughter-in-law of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the overall care, cleanliness, compassion, friendliness and how my father-in-law was treated generally. He had a lovely room and his family were encouraged to make it homely. Just wanted to say thank you.

Reply from Lorraine Welham, General Manager at Aaron Court

Thank you so much for your comments, they are so very much appreciated.


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Review from N B (Daughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no words to describe my gratitude to Aaron Court nurses and staff. You have the most caring, loving and compassionate staff who looked after my ill father, who was there from December 2022 until February 2023. You looked after him, and I'm so grateful for your care. If God sent Angels on earth,
then it's you all the nurses and staff, who look after people in care. I highly recommend Aaron Court to anyone. Thank you all, and God Bless you all. A big thank you to the manager for his assistance with the paperwork. God Bless.

Reply from Lorraine Welham, General Manager at Aaron Court

Thanks for such lovely feedback. I will share this with the staff.


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Review from Mary M (Wife of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Aaron Court for end-of-life care. Everything was done for him that could be done at this stage. He died peacefully with dignity. We were both cared for at the end. He could not have been better cared for. I am very grateful to all at Aaron Court.

Reply from Lorraine Welham, General Manager at Aaron Court

Thanks for your kind words, it was our pleasure to look after your husband and we are so glad you were happy with his care. I will pass your comments on to the staff.


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Review from Beverley K (Daughter of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was only in Aaron Court Care Home for three days, she was end-of-life. Would like to say a massive thank you to the staff, manager, cleaners and nursing staff, a big thank you to two members of staff in particular. What an amazing place, keep up the good work. Brilliant.

Reply from Lorraine Welham, General Manager at Aaron Court

Thank you so much for your kind comments, especially at such a difficult time. I will share these with the staff.


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Review from J D (Wife of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall my wife's care is of a good standard. Whenever I have had issues they have been dealt with speedily and efficiently depending on the staff's availability. The staff are doing a difficult job extremely well.

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Review from J O (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Though it was difficult at first for all when my mum arrived, over time we all got used to all the staff, after some teething problems. A year or so on, I can see and say what changes have happened and how well and loved my mum is. Everyone has been an ear to listen, help and give advice to my family
and I am truly grateful. Thank you to all and keep up the good work.

Reply from Lorraine Welham, General Manager at Aaron Court

Thank you so much for the positive review, I will share this with the staff.


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Review from S C (Wife of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the level of care in the home. Friendliness of staff and management and quality of facilities. Very good visiting times, no restrictions. Always accommodate needs.

Reply from Helen Cooke, Regional Director at Aaron Court

Thank you for your kind words. The team are very grateful and is pleased that you are happy with the care and the friendliness of all the team in our wonderful home.


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Review from Patricia M (Sister-in-law of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After moving my brother-in-law from his previous care home I felt really happy for him. Since he has been there the communication with family has been very good. The staff are really nice, all greet you with a smile and a warm welcome. Visting is also very flexible. He's settled in really well. Hopefully,
he can also feel the warmth and compassion the staff show him. I'm sure he can.

Reply from Lorraine Welham, General Manager at Aaron Court

Hi Patricia, thank you so much for your positive comments. I will ensure these are shared with the staff.


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Review from A F (Wife of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are kind. Carers work hard and are very approachable. Service with a smile and dedication.

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Review from Harry O (Husband of Resident) published on 26 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is almost a year since my wife has been a resident at Aaron Court. I would not say it has been easy, and I have had my moments, but on reflection now, I would say I now appreciate the dedication of the staff and especially the manager, she is understanding and gives her time to listen to what is
being said and reassures me, it is a traumatic experience to see your loved one disappear in front of your eyes, the manager at Aaron Court has the capacity to reassure me. If nothing else from this review then please make sure my thanks are passed on to her and her staff, it is not an easy job to do. As for my wife she is settled now and appears to be happy, she has her off days but then who doesn’t, I am happy that my wife is at Aaron Court, I don’t believe she would get better care anywhere else.

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Review from Charlotte M (Granddaughter of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my nana has been at Aaron Court, the care has been second to none. I am really pleased with the standard of care, the cleanliness of the home, the room and the amazing staff that are on hand the whole time. I would like to thank you all for your kindness to my nan and our family.

Reply from Lorraine Welham, General Manager at Aaron Court

Thank you for the positive feedback. I am happy to hear you are pleased with your Nanas care.


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Review from Joanne F (Daughter of Resident) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would just like to say thank you for the nursing care our Dad received. Dad was only with you for just over 4 weeks before he passed peacefully away. The kindness you have shown him and us will always be remembered. Wonderful caring friendly staff that treated Dad with the dignity he so deserved
at the end of his life.

Reply from Lorraine Welham, General Manager at Aaron Court

Thank you so much for your kind comments. I will ensure that the staff have your lovely feedback.


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Review from Gordon K (Husband of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident at Aaron Court since April 2018. My daughter-in-law and I visited Aaron Court and immediately it felt the best place for my lovely wife who has Alzheimer's. Not only do the management and staff take wonderful care of my wife, I know they are there for me whenever I need help.
I couldn't wish for any more.

Reply from Lorraine Welham, General Manager at Aaron Court

Thank you so much for the kind comments, we are so pleased you feel supported and that you are happy with your wife's care.


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Current Review Score: 9.7 (9.711)

Overview of Review Score

The Review Score of 9.7 (9.711) out of 10 for Aaron Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.711 for Aaron Court is calculated as follows: ( (433 Excellents x 5) + (109 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 560 Ratings = 4.711

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Aaron Court is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Lorraine

Lorraine Welham

Job Title: General Manager

Joined: 2019

Lorraine has over 28 years of working in the care sector. She is an experienced manager but has also worked for the Local Authority as a Quality Improvement Officer.


She has worked with care services to drive up standards of care and assist providers to achieve compliance.
During her career, she has attended Dementia conferences and developed specialist services for those with dementia.


Lorraine is passionate about moving and handling and resident comfort and is a qualified trainer in this area.


Lorraine is committed and driven to achieving the best outcomes possible and this is achieved through investment in the staff team.