Aaron Court

Ramsey Way, Scraptoft, Leicester LE5 1SJ
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9.7 88 Reviews
  • Aaron Court, Leicester
Aaron Court provides a service that focuses on great care, all delivered in a five star living environment; it truly is a home that residents can call their own.

The purpose-built luxury Care Home is in a prominent position conveniently located in a suburb of Leicester, the historic town of Scraptoft. The town is well located which enjoys excellent access to road, rail and bus links.

A 24/7 dedicated care team of experienced nurses, carers and support staff work to deliver a personalised care approach. This is tailored to your loved one's needs, helping them to retain their identity, independence, well-being and self-worth. The home's care staff always take time to get to know residents by listening to stories, sharing moments with them and understanding their preferences. This builds stronger relationships so that residents never feel alone or misunderstood.

They offer a range of professional services including GP, and chiropody visits as well as an in-house hairdressing and beauty salon. And with the well-being team providing a daily varied social and activity programme for your loved ones to enjoy helping them to build friendships and share new experiences.

Aaron Court is in the heart of the community where everyday life for residents is filled with something new. Whether it is being part of local festivities and projects, creating beautiful gardens with friends for all to enjoy, sharing memories of the past with children from the local schools, or just a day of laughter playing board games with newly acquainted friends.

The team is absolutely committed to providing both physical and emotional well-being for their residents in a safe, comfortable environment, in place your loved ones can truly call home.

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Care Provided by Aaron Court

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 91 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lorraine Welham (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (91)
    • Single Rooms with ensuite Wet Room (91)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Aaron Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,600
    • Self-Funded Residential Dementia Care £1,100 – £1,600
    • Self-Funded Nursing Care £1,100 – £1,600
    • Self-Funded Nursing Dementia Care £1,100 – £1,600
    • RESPITE Self-Funded Residential Care £1,100 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,600
    • RESPITE Self-Funded Nursing Care £1,100 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,100 – £1,600

  • Fee depends on the needs of residents. Hence we do pre admission assessment for all our residents before admission.
  • (these prices are only a guideline, please contact Aaron Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Aaron Court Reviews (88)

Total of 88, showing 61-80
9.7

Aaron Court has a Review Score of 9.7 (9.698) out of 10, based on 46 reviews in the last 2 years. Over all time Aaron Court has 88 reviews.

Overall Experience

  • 57
  • 21
  • 5
  • 1
  • 4

Date Published

88
11
26
46
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Review from Chris B (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but admiration for all that the staff do at Aaron Court. The nursing and care staff looked after mum with dedication, skill and kindness and all the staff took great care to find out her specific wants and needs. The management were approachable and caring, as well as being efficient
and businesslike. They always found time for us, the family, as well as having a real relationship with mum. The home has great facilities and is modern and always clean. My only regret is that mum was already very ill when she moved in and unable to enjoy the facilities to the full. Heartfelt thanks to all the staff who treated mum with dignity and respect and showed such compassion to us, her family. It was a great comfort to us to know that she was being so supported and well cared for in her final months.

Reply from Andrea Gamble, Regional Director at Aaron Court

Thank you for your very kind comments, that will be shared with the staff team. We are heartened to hear that you felt so well supported and mum was well cared for.


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Review from Jo P (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Aaron Court now for 3 and a half years. The staff are very caring and always treat my mum with kindness. The home is very nicely decorated and kept clean at all times. The outside area is quite limited but would be much improved by providing new tables, chairs and sun umbrellas for
the summer months.
Overall, I am very happy with Aaron Court Care Home and feel Mum is well looked after there.

Reply from Andrea Gamble, Regional Director at Aaron Court

Thank you for your very positive comments, we are pleased to hear that you are happy with the care provided to your mum. We do have plans to further develop the gardens this year including provision of new furniture, raised flowerbeds and sensory plants.


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Review from G D (Daughter of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Quite satisfied with everything overall but still a bit of an issue with clothes going missing.

Reply from Andrea Gamble, Regional Director at Aaron Court

We are pleased to note that you are generally satisfied, the manager was previously unaware of any concerns you have about the laundry service and will be contacting you to discuss further.


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Review from R F (Son of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad moved into Aaron Court for a week of respite care, but on returning home it was clear he wanted to be back at the care home. Within 2 hours of me calling the manager dad was back at Aaron Court and spent 4 weeks there before he passed away. The staff are friendly and helpful and dad was comfortable
and looked after. I'll always be grateful for the support Aaron Court showed my dad.

Reply from Andrea Gamble, Regional Director at Aaron Court

Thank you so much for your kind comments especially at such a sad time for you and your family. It was a pleasure and a privilege for the staff to get to know and care for your dad if only for a brief time.


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Review from V M (Daughter of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management team are supportive, helpful and very responsive.
The staff show compassion and kindness and are very patient. They extend a warm welcome to family members and always offers a meal to her husband when visiting. How lovely that residents are taken out for afternoon tea.
Thank you for
your care.

Reply from Andrea Gamble, Regional Director at Aaron Court

Thank you for your lovely comments which we will pass on to the staff. It is heartening to hear that you feel so supported and welcomed as a family.


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Review from Anna F (Wife of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always welcome to Aaron Court and happy with the staff and care for my husband. I wish there were more activities.

Reply from Andrea Gamble, Regional Director at Aaron Court

We are pleased to note that you are very happy with the care provided to your husband though sorry that you aren't entirely satisfied with the level of activities on offer. We have two full-time activities staff and have invested heavily in activity provision over the last few months including the appointment of an Occupational Therapist and establishing a new well-being team focused on meaningful activity for all our residents. Generally, we receive very positive feedback as to the level of engagement and activities on offer, however, we are always happy to take suggestions on how we can further improve. I am aware that the Home Manager has already discussed this with you and arranged for the well-being team to meet with you and develop an individual plan for you and your husband.


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Review from Julie F (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has lived at Aaron Court for four and a half years now and is quite settled there. The staff are caring and considerate to her needs and I'm grateful she is very well looked after. In the beginning, we did have some issues over care but since the change in management, its very good and we are
happy. Any care home is only as good as its staff, they all do a great job, from the cleaners, laundry, activity staff, carers, nurses and management. I believe the CQC rating is good too.

Reply from Andrea Gamble, Regional Director at Aaron Court

Thank you for your very positive comments regarding the improvements that you have seen under the new management team and your confidence in the staff team as a whole. We are pleased to note that you are very happy with the care and service provided, these comments will be shared with the staff.


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Review from Julie D (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aaron Court is a very lovely home, well lit and plenty of space for individuals to move around. The staff and management are all friendly and very approachable. When I need to ask questions someone is always available to assist and put your mind at ease. There are activities for all to take part in
and also a church service for religious needs. I would strongly recommend Aaron Court to all my family and friends.

Reply from Andrea Gamble, Regional Director at Aaron Court

It's pleasing to note that you are very happy with the service provided and you are happy to recommend the home to others. Your comments will be shared with the staff team.


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Review from D C (Son of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the support we have received as a family from the staff, and especially the management, second to none. The support they have provided since the sudden death of our mother, they have provided support to our father who is the resident and we cannot thank them enough.

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Review from C J (Daughter-in-law of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum/mum in law/grandma was taken into Aaron Court on discharge from hospital. We knew that she wouldn't be there for long as she was nearing the end of her life at 93 years of age.
All the staff we came across treated both her and us (the extended family) with tremendous care, compassion and dignity.
We were made to feel completely at ease and everything that happened was explained to us. There were so many special touches that made the whole experience more manageable.

Reply from Andrea Gamble, Regional Director at Aaron Court

Thank you for your kind words, your feedback will be shared with the team. Once again please accept our condolences at this very difficult time for you and your family.


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Review from M A (Daughter of Resident) assisted by family/friend published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally quite satisfied with the care given but too many carers do not converse with residents.
Often when they are not busy they just sit and chat with each other instead of chatting to residents (especially at weekends)
Outside areas very neglected.

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Review from G N (Daughter of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This home is generally good overall but the carers do not spend enough one to one time with the residents. The food has gone very downhill with the latest chef and is not the sort of food that the residents want. The outside areas of the home are very neglected.

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Review from Penny W (Daughter of Resident) published on 15 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Aaron Court facilities are great, the common areas and bedrooms are all purpose built and designed, everywhere was clean and well maintained.


Staff appeared friendly and helpful.


However, we had real problems with my mum's care plan, records were not kept properly nor were they monitored, meaning

health issues were not picked up. My mum became ill and had to leave the home. I have formally complained to the home but in nearly two months have failed to receive any acknowledgement, which is a real disappointment.

Reply from Andrea Gamble, Regional Director at Aaron Court

Thank you for your feedback which we do welcome in order to continually improve the service. You did raise a complaint directly to me on 04 February to which I sent an immediate response saying I would investigate your concerns and respond within 28 days as per company policy. I am in the process of looking into your concerns and a response will be provided within the 28 days.


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Review from Gill S (Friend of Resident) published on 28 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

They are always understaffed most of the time. The care team seem frustrated by management as they are not listened to.
I myself have phoned and emailed the GM with no reply.
I even had an appointment with the GM then I was told she had been called away to head office and was so sorry.
Her car was
in the car park!
Poorly lead I’m afraid.

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Review from Susan L (Wife of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, this care home provides a good service despite on many occasions it seems to be very understaffed and it is often difficult to find a carer.
I feel they are making great efforts to improve their weaknesses. It is a shame agency nurses still have to be used, although on the whole, they
are efficient.
The two "permanent" nurses (bank nurses) are excellent. Management staff seem to change quite regularly often making it difficult to address a problem to the right person.

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Review from R L (Sister-in-law of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the date July 2018 whilst visiting my brother-in-law it was so pleasing to observe wonderful interaction, care and respect from all the staff on the 1st floor during the time I was there. (11.45 to 1pm)

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Review from Denise M (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Not enough care staff on shift at pertinent times of the day; mornings, lunch, after tea. Need lunchtime staff to either serve or feed. Residents left wet and uncomfortable.
Those staff that care give a diligent service but let down by those lacking and when so few are on. Delays.

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Review from Julie (Daughter of Resident) published on 2 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father will not be going again, I complained about poor care to staff and the manager. My father was not cared for properly, he was left just lying on his bed in just a pad with the door open for everyone to see, two staff on, they were showering someone, so no one to look after the other 12, 5 different
managers in 6 months. The manager promised to ring me about concerns I had but never did. The place is really disorganised, from management down to staff, short staff as staff not turning up for work. My dad was so upset the whole time he was in there and couldn’t wait to come home.

Reply from Andrea Gamble, Regional Operations Director at Aaron Court

We are sorry that the care and service provided did not meet your expectations. There is no record of any complaint having been made, if this is not the case then please accept our apologies and we would be pleased to hear from you directly to discuss any concerns that you might have had. There was a change of manager in September which unfortunately did not work out. There is a now a new manager in post and the previous issues with staff attendance have much improved.


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Review from David P (Son of Resident) published on 8 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

5 managers and 1 area manager in 7 months tells me there are problems in this care home, the service is not up to a very good standard and none of the management seem to be able to handle the situation, this is such a shame as the building itself is of a very good standard. It's now gone to a point
of having to move my mum to another home and we are now being given the cold shoulder, I hope that they can find a manager who is able put this home in good order one day.

Reply from Andrea Gamble, Regional Operations Director at Aaron Court

We are very sorry that the reviewer was dissatisfied with the standard of care provided for his mother during her stay at Aaron Court and that we were unable to resolve the issues to his satisfaction. There have in fact been two changes of home manager in the last 7 months, sadly one manager had to leave due to health issues and the initial replacement manager did not work out as we had hoped. There is now a new experienced home manager in post being supported by the senior management team. The area manager had actually worked for the company for six years and has recently left the Company to take up a new opportunity.


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Review from Elaine N (Partner of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Aaron Court an extremely pleasant place to be in. Everywhere was always clean and tidy and the staff were always helpful and nothing was too much trouble for them. I watched them with the residents and they were always kind and gentle with them which is very reassuring when your loved ones are
in a home.


I would recommend the home and hope I can bring my partner back if I need respite in the future.


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Current Review Score: 9.7 (9.698)

Overview of Review Score

The Review Score of 9.7 (9.698) out of 10 for Aaron Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.698 for Aaron Court is calculated as follows: ( (409 Excellents x 5) + (109 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 536 Ratings = 4.698

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Aaron Court is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2, which has been reached with 44 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Lorraine

Lorraine Welham

Job Title: General Manager

Joined: 2019

Lorraine has over 28 years of working in the care sector. She is an experienced manager but has also worked for the Local Authority as a Quality Improvement Officer.


She has worked with care services to drive up standards of care and assist providers to achieve compliance.
During her career, she has attended Dementia conferences and developed specialist services for those with dementia.


Lorraine is passionate about moving and handling and resident comfort and is a qualified trainer in this area.


Lorraine is committed and driven to achieving the best outcomes possible and this is achieved through investment in the staff team.