Mulberry Court

Gold Hill East, Chalfont St Peter, Gerrards Cross SL9 9DL
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9.5 42 Reviews
  • Mulberry Court, Gerrards Cross
Relaunched in July 2020, Mulberry Court is a boutique care home set in the heart of Chalfont St Peter in Buckinghamshire. The small, friendly home has been beautifully refurbished, and with just 23 bedrooms, it is modern yet homely and personal.

They have three lounges, two dining rooms, and a lovely garden. These are perfect places for relaxing or enjoying the daily activities on offer. One of the lounges has been made into a visitor room so that families and friends can safely visit.

Everyone can stay in touch with family and friends using the latest technology, including free wifi throughout the home. There are always plenty of things going on to keep you occupied, including pursuing your hobbies, clubs, visiting entertainers, and trips out.

The home has strong links to local schools and community groups, bringing different activities into the home and opportunities to interact with local people of all ages.

They are committed to providing high standards of personalised care, including digital care plans which means you can share information with your family about how best to meet your needs if you so choose.

Staff are passionate about the safety and wellbeing of everyone, including exemplary infection prevention and control standards. Every member of their teams is trained in all aspects of care, cleanliness, and health and safety.

There is car parking on-site and excellent transport links locally and into London.

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Care Provided by Mulberry Court

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 23 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Cole (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Single Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Mulberry Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,546
    • RESPITE Self-Funded Residential Care from £1,778

  • All inclusive.


    Respite fees are quoted on an individual basis.
  • (these prices are only a guideline, please contact Mulberry Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Mulberry Court Reviews (42)

Total of 42, showing 1-20
9.5

Mulberry Court has a Review Score of 9.5 (9.485) out of 10, based on 10 reviews in the last 2 years. Over all time Mulberry Court has 42 reviews.

Overall Experience

  • 35
  • 5
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  • 0
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Date Published

42
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Review from Stephen L (Son of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently died at Mulberry Court after 7 months as a resident. I cannot speak highly enough of the compassion and care my mother received with dignity from the team as her dementia worsened. I and the rest of my family have always felt welcome and my mother was always happy with the care she
received.
Don't be put off by the very outdated CQC review, this is an excellent care home (we saw 8). My wife had known and visited a previous happy resident. It is small enough to get to know the staff and vice versa. Clean, well-equipped and quiet (except for the entry buzzers!). Good food and varied appropriate activities and entertainments.
The team are quick to pick up on health or other issues and has liaised with me and my larger family very quickly and efficiently. Repairs are speedily and competently carried out.
One difference we noticed compared to other homes is that costs are 'all in', so there are no unexpected extras for a personal phone line, daily newspapers etc.

Reply from Steph Palmer, Sales Team Manager at Mulberry Court

Thank you so much for taking the time to leave a 5-star review. Our condolences go out to you and your family. We are so glad that your mother and your family were so happy with her care at Mulberry Court.


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Review from Robert M (Nephew of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt spent 4 years in Mulberry Court and was one of the first residents after the refurbishment. She had almost individual care at the beginning. Staff were always kind, friendly and helpful and were very understanding of her individual needs and preferences.

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Review from Debra C (Friend of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has lived at Mulberry Court for over two years and is very happy there. She has some of her own furniture, her own telephone line and the food is very good.
She likes the garden, her en-suite room and being able to control the heating in her room.
Rooms are clean and activities varied as
well as menus which are tasty, well the ones I have tried - and special diets are catered for.
Some residents can come and go as they please and some with assistance of a carer as the village shops are nearby.
If you need that extra care, this is a good place to be.

Reply from Steph Palmer, Sales Team Manager at Mulberry Court

Thank you so much for your 5 star review. We are so glad that your friend is happy at Mulberry Court and you find it such a good place to be.


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Review from M P (Son of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The Home description states that there are always plenty of things going on to keep you occupied, including pursuing your hobbies, clubs, visiting entertainers, and trips out. The home has strong links to local schools and community groups, bringing different activities into the home and opportunities
to interact with local people of all ages. This does not happen.

Reply from Emma Cole, Home Manager at Mulberry Court

Thank you for taking the time to provide a review M P, we welcome all feedback to enable us to make any improvements that may be needed. We have a planner of activities every month and residents are involved with the planning of this. We are currently recruiting for an activities coordinator, in the meantime we have the support of our lifestyle and well-being lead and the care staff to ensure residents who would like to join in with activities are given the opportunity to do this. We have external activity providers and members of the local community who also regularly come in and this is reflected on our monthly planner that all residents receive. You are more than welcome to come and join us for any of these events. If you would like to discuss this further, I would be more than happy to speak with you. Thanks again.


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Review from E B (Daughter of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mulberry Court feels more like a large family home than a care home.
It's bright, airy and beautifully kept. The en-suite bedrooms are spacious and comfortable, and communal areas are nicely furnished and decorated.
The atmosphere is warm and friendly. The staff are all lovely. They know each of the
Mulberry 'family' so well- their likes and dislikes and are kind, thoughtful and caring towards them all. The chefs are brilliant and the meals are varied and tasty.
My own Mum has been here for almost 3 years now, and although I would have loved to have kept her at home with me for longer, I have never regretted choosing Mulberry Court. I am free to visit at any time and always feel welcomed from the moment I step into this home from home.
The staff are always alert to any potential problems and quick to get medical advice about any illness or worry. The local GP practice sends a clinician to do a 'ward round' each week. The district nurses who visit my Mum are full of praise ( as I am) for the care she receives at Mulberry Court.

Reply from Steph Palmer, Sales Team Manager at Mulberry Court

Thank you so much for your 5 star review. We are so glad you find Mulberry Courts atmosphere warm and friendly and that you are glad you chose our home for your Mum.


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Review from J L (Daughter of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent one-week respite care at Mulberry Court in September 2024 so that I could go on holiday. It was easy to organise and Mum was able to visit before her stay so she knew exactly where she was staying.
It was reassuring to know that she was being well looked after whilst I was away and Mum
really enjoyed her stay and is already talking about going back next year when I go on holiday again.

Reply from Steph Palmer, Sales Team Manager at Mulberry Court

Thank you for your review. We are so glad that you found arranging respite so easy and we look forward to welcoming your mum back at Mulberry Court next year.


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Review from D J (Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy here.

Reply from Steph Palmer, Sales Team Manager at Mulberry Court

Thank you, we are glad that you are happy at Mulberry Court.


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Review from Carole P (Daughter of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Mulberry Court for just over 3 years and I can't fault the care she has received in any way. It's a small, intimate home and the facilities and ambience are like home from home. My mother is treated with dignity and respect and the carers are friendly, welcoming and
discreet. My mother enjoys taking part in the activities organised by the carers or activities coordinator, particularly when they involve crafts. All the residents have mental capacity, so they enjoy socialising with each other and making new friends. My mother says the food is delicious and the residents are given a choice at each meal. She has just turned 100 years old, and I'm sure my mother has reached this grand age in such good health as she's so well cared for at Mulberry Court.

Reply from Steph Palmer, Sales Team Manager at Mulberry Court

Thank you so much for such a detailed and positive review. We are so glad that your Mother enjoys the activities and the food.


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Review from H C (Respite Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Mulberry Court from Mar.25th to May.13th.
During my stay, I was treated with kindness and respect by everyone, staff and residents alike. The food was very good and catered for my needs. I also managed to put on weight which helped me regain my strength.
The care home looked after all
the medication I needed, and the doctor visited every couple of weeks.
I am sure that the whole experience aided my recovery enormously.
I met some new and some old friends at Mulberry Court and plan to visit again to catch up with everyone very soon.
The only thing I could possibly complain about was the front door entry system.
It took a very long time to be answered, I would suggest some sort of keypad for the door rather than something connected to the alarm system.

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Review from Ruth G (Respite Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I appreciated my two weeks in Mulberry Court and really enjoyed it. The building is very good, spacious and safe. There was instant warm water in the bathroom. I slept very well in the quiet warm bedroom. All staff were very welcoming and the dining room/lounge enabled social interaction. The residents
were friendly. The food was excellent and I had three full meals a day. The carers were very helpful, I had all the care I needed. The entertainments and activities were fun and uniting. At first, I had problems with my room but they were cleared up. Overall, It was a good time and I would come again. Thank you to all staff and carers.

Reply from Steph Palmer, Sales Team Manager at Mulberry Court

Thank you for taking the time to write us a review. We are so glad that you enjoyed your respite stay at Mulberry Court and that you liked the food and activities as well.


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Review from Nigel B (Son of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Mulberry Court a couple of months ago. Prior to moving him, my sister and I viewed a number of residential homes in the area, but both felt Mulberry Court was right for Dad. I am pleased to say we have not been disappointed and Dad is extremely happy in his new environment.
All
the staff are amazing and nothing is too much trouble.

Reply from Steph Palmer, Sales Team Leader at Mulberry Court

Thank you for taking the time to write us a review, Nigel. We are so glad that your father made the decision to come to Mulberry Court and we are glad that you are also pleased.


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Review from P B (Son of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault anything about this home, staff etc.

Reply from Steph Palmer, Sales Team Leader at Mulberry Court

Thank you so much for writing a review. We very much appreciate the 5 stars.


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Review from J H (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed here for respite between hospital and home. However, after 4 weeks he was so happy and settled here that he decided to stay and is now a permanent resident.
All the staff are very friendly and welcoming to both him and his visitors. It is a relatively small home and as such feels very
homely. The food is excellent and varied and he has subsequently regained his appetite.

Reply from Steph Lawson, Sales Team Leader at Mulberry Court

Thank you for taking the time to leave a review. We are so glad that your Father felt happy enough to stay at Mulberry Court permanently.


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Review from H A (Daughter of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always had a fear of care homes and never wanted to use one but, unfortunately, we had no choice. This care home has changed my mind. Lovely, lovely people so kind and caring my mum is happy here.

Reply from Steph Lawson, Sales Co-Ordinator at Mulberry Court

Thank you so much for taking the time to write a review, H A. It is lovely to read that Mulberry Court has been able to change your mind.


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Review from G S (Resident) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was the first and only resident for some time, so had the full attention of all staff - very attentive, always kind and understanding. Shortage of staff now means one has to wait longer for, say a coffee, but if I was to ring my bell, it would be answered quickly.

Reply from Steph Lawson, Sales Co-Ordinator at Mulberry Court

Thank you for taking the time to write a review, G S. I will pass your feedback on and it is much appreciated. I am also very glad to read of the attentiveness and all of the staff.


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Review from D B (Daughter of Resident) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent two weeks at Mulberry Court for respite care in October 2021. I was extremely happy with the care she received. All the staff were wonderful with her. Her room was spacious and all the public areas are fresh and bright. The food was delicious and plentiful. I would definitely recommend
Mulberry Court.

Reply from Steph Lawson, Sales Co-Ordinator at Mulberry Court

Thank you for taking the time to write a review, D B. We are so glad that you were so happy with your mother's stay at Mulberry Court.


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Review from Ellen M (Resident) published on 18 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved in in December 2020, and since this, I have been made welcome. All the staff have been marvellous and made me part of the Mulberry Court family.

Reply from Steph Lawson, Sales Co-Ordinator at Mulberry Court

Thank you so much for writing a review Ellen. We are so glad that you feel so welcome at Mulberry Court.


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Review from B S (Daughter of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a full-time resident at Mulberry Court in February 2021. She came after a period of distress and ill health at home. She settled in quickly and very quickly became more like her old self with care and support from the team at Mulberry Court. She is now an established part of the Mulberry
Court family. The home has such a warm, friendly atmosphere. Residents are treated as individuals, with respect and kindness at all times. Food is amazing, thanks to the excellent chef!

Reply from Steph Lawson, Sales Co-Ordinator at Mulberry Court

Thank you so much for taking the time to leave a review. We are so glad to hear your mother has settled in so well at Mulberry Court.


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Review from Tom A (Son of Resident) published on 29 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into the home in February this year after being widowed, we as a family had not been able to visit with her altogether due to Covid restrictions. It was her 82nd birthday this week and the care home provided her with a lovely birthday cake made specially with her dietary requirements in
mind, they also provided us with a fabulous afternoon tea and held a family day so the other residents could celebrate with us and spend time with their families too. This was very appreciated as we as a family got to spend special time with my mum on her birthday and the staff were all very helpful and considerate in setting this all up for us. Much appreciated.

Reply from Steph Lawson, Sales Co-Ordinator at Mulberry Court

Thank you for your review Tom. Happy 82nd birthday to your mum! We are so glad that you enjoyed the Family Day.


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Review from Sue G (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Mulberry Court have gone above and beyond for my parents since they moved in in December 2020. My dad has recently passed away and all the staff did an amazing job keeping him comfortable. They continue to support my mum and she is coping really well because of their support. As an aged
care nurse living in Australia, I have no doubt that I couldn't have looked after them better myself. Thank you Mulberry Court, I am so glad we chose your home.

Reply from Steph Lawson, Sales Co-Ordinator at Mulberry Court

Thank you so much for your review, Sue. It is so wonderful to read such happy comments and we appreciate your feedback very much.


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Current Review Score: 9.5 (9.485)

Overview of Review Score

The Review Score of 9.5 (9.485) out of 10 for Mulberry Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.585 for Mulberry Court is calculated as follows: ( (87 Excellents x 5) + (17 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 118 Ratings = 4.585

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Mulberry Court is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jul 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Emma

Emma Cole

Job Title: Home Manager

Emma started working for The Fremantle Trust when she was 18 years old and began her career working as a carer at Farnham Common House. She rose through the ranks to Team Leader and was eventually asked to move to Mulberry Court where she was offered the role of Deputy Manager. At the end of November 2021, Emma was offered the role of Home Manager.

Throughout her time at the Trust, Emma has completed multiple training programs, including a BTech in Dementia Awareness, an NVQ Level 3 in Care and an L3 Leadership and Management Diploma. She is also currently doing her Level 5 Diploma in Leadership and Management for Adult Care.

Emma looks forward to many years promoting high standards of care and creating a happy, welcoming home for the residents of Mulberry Court.


Frequently Asked Questions about Mulberry Court

What types of Care is Mulberry Court registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mulberry Court provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Mulberry Court have?

There are 23 Single Rooms.

What are the Facilities & Services at Mulberry Court?

Own Furniture if required, Pet Friendly (or by arrangement), Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mulberry Court to the centre of Gerrards Cross?

1.4 mile(s) as the crow flies, distance by road may be significantly further.