Mulberry Court

Gold Hill East, Chalfont St Peter, Gerrards Cross SL9 9DL
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9.5 42 Reviews
  • Mulberry Court, Gerrards Cross
Relaunched in July 2020, Mulberry Court is a boutique care home set in the heart of Chalfont St Peter in Buckinghamshire. The small, friendly home has been beautifully refurbished, and with just 23 bedrooms, it is modern yet homely and personal.

They have three lounges, two dining rooms, and a lovely garden. These are perfect places for relaxing or enjoying the daily activities on offer. One of the lounges has been made into a visitor room so that families and friends can safely visit.

Everyone can stay in touch with family and friends using the latest technology, including free wifi throughout the home. There are always plenty of things going on to keep you occupied, including pursuing your hobbies, clubs, visiting entertainers, and trips out.

The home has strong links to local schools and community groups, bringing different activities into the home and opportunities to interact with local people of all ages.

They are committed to providing high standards of personalised care, including digital care plans which means you can share information with your family about how best to meet your needs if you so choose.

Staff are passionate about the safety and wellbeing of everyone, including exemplary infection prevention and control standards. Every member of their teams is trained in all aspects of care, cleanliness, and health and safety.

There is car parking on-site and excellent transport links locally and into London.

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Care Provided by Mulberry Court

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 23 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Cole (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Single Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Mulberry Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,546
    • RESPITE Self-Funded Residential Care from £1,778

  • All inclusive.


    Respite fees are quoted on an individual basis.
  • (these prices are only a guideline, please contact Mulberry Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Mulberry Court Reviews (42)

Total of 42, showing 21-40
9.5

Mulberry Court has a Review Score of 9.5 (9.485) out of 10, based on 10 reviews in the last 2 years. Over all time Mulberry Court has 42 reviews.

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Review from I M (Son of Resident) published on 5 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Mulberry Court has been so lovely. They welcomed my parents so warmly and are looking after them so well that my mind is completely at ease. Nothing is too much trouble and they are so friendly. I can't recommend them highly enough.

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Review from S H (Daughter of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Mulberry Court, are very caring and see to my mother's needs with kindness and understanding. Her room is always clean and tidy with nice decorative touches, (cushions and throws etc) it is lovely to see how they take care to dress my mother appropriately and always remembers her love of
jewellery.

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Review from M B (Husband of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very welcoming when I visit my wife. My wife has now been at Mulberry Court for five and half months. She constantly comments on how much she likes her room and how lucky she is to be at Mulberry Court. She loves the carers who are looking after her. My wife has settled well and considers
Mulberry Court to be her home. As a family, we do not think that we could have found a better home for her.

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Review from V L (Niece of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facility. Excellent care. Fabulous staff.

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Review from Jackie W (Daughter of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the experience my mother has received here. She is well looked after and the staff cannot be faulted. There has been a worrying change of managers over the last year, which I hope has now been resolved. This home is on two floors and I do sometimes feel that the residents
upstairs can be overlooked when it comes to active stimulation. Overall I have no complaints at all - quite the opposite. I would heartily recommend Mulberry Court to anyone looking for a reliable home.

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Review from A T (Friend of Resident) published on 23 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Super friendly service. Very clean and welcoming. Staff polite and seemed happy to work there.

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Review from Julie B (Friend of Resident) published on 1 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On my visit the home felt warm and welcoming and the staff were polite, friendly and helpful. A lovely home.

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Review from D L (Friend of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went here to visit a friend. I had a look around and was impressed how clean and tidy (no smell) and staff greeted us politely.

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Review from Margaret D (Relative of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had an open discussion about the resident's needs. The person carrying out the review had good knowledge of her medical and physical needs. She had first-hand experience of the resident with genuine concern for her welfare. We felt free to ask any questions, all of which were answered.
We are happy
with the care being given at Mulberry Court.

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Review from Denise P (Daughter of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here nearly four years now. Still loving this place, 'home from home'. Mum is loved and cared for, all her needs are met. Myself and my siblings have complete confidence in the staff here. The home is clean and pleasant. Mum still enjoys many activities, from going into the village to have
a coffee and get her nails done, to the cinema, tea dances, and we are currently waiting to go to Windsor to enjoy a boat trip!

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Review from Val H (Wife of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mulberry Court is a pearl in the sea of care homes.
My husband's interests and needs are always provided for by staff with the utmost professionalism, caring and cheerfulness.
There is a wonderful 'family' feeling about the home.
The managers always seem to go that extra mile to make sure the residents
are comfortable, safe and contented.
I have, as a result, a very stress-free life, as does my husband.
I have already recommended Mulberry Court to a friend whose mother in law has taken up residence.

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Review from Anna B (Daughter of Resident) published on 6 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mulberry Court is a very caring, friendly and compassionate home. My mother is much happier, less anxious and safer since she moved there three years ago. I am often humbled by the care I see being given to the residents.

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Review from Peta S (Wife of Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband needed respite care as we searched for a permanent home when he had been diagnosed with Lewy Body Dementia. The staff at this home were so kind and helpful at a very stressful time. In spite of being very busy, they always found time to talk with my husband and take him to the local newsagents
to buy his daily paper.

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Review from Jane M (Daughter of Resident) published on 12 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Mulberry Court in early September 2017. I had maintained her at home with live-in care for six years. I was not sure what to expect. I can only say that Mulberry Court far exceeded my expectations. If you had asked me a year ago how mum would be in a care home, I would not have been
positive.


I have been astounded that my mother has not just survived but positively thrived in this home. She is more alert and engaged than she has been in two years. My mother, by the way, is turning 94 this June. They have taken her to the pantomime - we would not have attempted this. I cannot fault the staff- they are engaged and responsive and they take their lead from a stellar manager. The manager always goes, as do her staff, the extra mile. I am truly grateful for the peace of mind this gives me.


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Review from Phil D (Son of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home and caring staff. Highly professional staff. Genuine care specialists for dementia residents and they are respectful and supportive of residents and their families.


Great communication and nice to know that your families are being cared for.


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Review from David P (Respite Resident) assisted by family/friend published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff were welcoming, polite and very helpful on the whole.
The general ambience of the home was very pleasant and homely.
There were only a couple of main meals I didn't care for but that was my own likes/dislikes. Medication was administered on time despite my pills being at irregular intervals.

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Review from Sally B (Daughter of Resident) published on 9 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful home, my father-in-law came into this home over 2.5 years ago, we searched many homes and none met all our criteria except Mulberry Court. He fitted in brilliantly. He was treated both with respect and dignity the whole time he was there. He did not want to go into a home, but was so
settled in Mulberry Court that we felt it was a really good decision.


He had Alzheimer's but had very intelligent and very high coping mechanisms. Great team, always going the extra line with the team, residents and relatives, with many opportunities to spend quality, fun time with relatives.


He was loved by all the staff. He spent a few weeks in hospital, then Mulberry nursed him until his death. We were supported throughout the whole end of life process with love and compassion. I cannot rate Mulberry Court high enough. It is small, personal, creative, loving and most of all a safe place for your loved ones. Thank you to all at Mulberry Court, you lived up to all our expectations.


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Review from M J B (Son of Resident) published on 5 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care which is well managed, with good staff who are caring. The facilities and general atmosphere are very good.

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Review from Paul J (Son of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Mulberry Court for approximately 2 and a half years. I have always been impressed by the dedication and commitment of the management and their team in the care they provide for my mother and all the residents. I believe that the size of the home and the number of residents is good,
though I now understand how the needs of each resident vary enormously. Despite her illness, my mother appreciates the care that she received for all the team and I think that this is the highest compliment that they can receive.

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Review from Christina C (Friend of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit one our Sisters weekly and sometimes twice weekly. Always, I am welcomed warmly, offered a cup of tea or fruit juice and sometimes cake and toast if the residents are having this.


I note that the staff deal in a professional, caring and loving way, showing a deep understanding for each individual

resident.


Every effort is made to stimulate the residents - sing songs, quiz games, exercise, outings to farms, fish tank, river boat trips, annual holiday in Yarmouth for those capable of such an experience.


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Current Review Score: 9.5 (9.485)

Overview of Review Score

The Review Score of 9.5 (9.485) out of 10 for Mulberry Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.585 for Mulberry Court is calculated as follows: ( (87 Excellents x 5) + (17 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 118 Ratings = 4.585

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Mulberry Court is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jul 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Emma

Emma Cole

Job Title: Home Manager

Emma started working for The Fremantle Trust when she was 18 years old and began her career working as a carer at Farnham Common House. She rose through the ranks to Team Leader and was eventually asked to move to Mulberry Court where she was offered the role of Deputy Manager. At the end of November 2021, Emma was offered the role of Home Manager.

Throughout her time at the Trust, Emma has completed multiple training programs, including a BTech in Dementia Awareness, an NVQ Level 3 in Care and an L3 Leadership and Management Diploma. She is also currently doing her Level 5 Diploma in Leadership and Management for Adult Care.

Emma looks forward to many years promoting high standards of care and creating a happy, welcoming home for the residents of Mulberry Court.