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Gedling Village Care Home has a Review Score of 9.5 (9.473) out of 10, based on 20 reviews in the last 2 years. Over all time Gedling Village Care Home has 75 reviews.
Review from Janine S (Granddaughter of Resident) published on 30 August 2024
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Overall Experience
5.0 out of 5
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Review from A W (Daughter of Resident) published on 19 August 2024
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5.0 out of 5
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Review from Jackie L (Wife of Resident) published on 14 August 2024
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5.0 out of 5
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Review from Kevin M (Son of Resident) published on 14 August 2024
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4.0 out of 5
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Review from P R (Friend of Resident) published on 13 August 2024
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5.0 out of 5
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Review from R G (Son of Resident) published on 13 August 2024
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5.0 out of 5
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Review from M S (Daughter of Resident) published on 13 August 2024
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4.0 out of 5
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Review from Sarah T (Relative of Resident) published on 13 August 2024
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Overall Experience
5.0 out of 5
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Review from Elaine W (Daughter of Resident) published on 30 May 2024
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5.0 out of 5
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Review from Mark F (Son of Resident) published on 11 April 2024
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Overall Experience
2.0 out of 5
Reply from Michelle Garland, Manager at Gedling Village Care Home
Thank you for your feedback. Mum presented with a high risk of falls. When we assess all our residents prior to admission we gather this information and risk assess those independently. This led us to put a sensor mat and robust care planning in place for mum. We have a policy in place allowing us to monitor patterns of falls, and procedures we follow which include liaising with all the relevant professionals for support around a service user's safety. Throughout this, you liaised with us to make decisions regarding mum's health, as you are the power of attorney over health decisions. Together with health professionals, it was decided mum would be safest in a home offering nursing care. This is not a decision made lightly or alone, this is made with an array of qualified professionals with the residents' best interests at the full front of the decision-making.
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Review from R C (Husband of Resident) published on 28 March 2024
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Overall Experience
5.0 out of 5
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Review from B F (Sister of Resident) published on 22 January 2024
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Overall Experience
5.0 out of 5
Reply from Michelle Garland, Manager at Gedling Village Care Home
Thank you so much for your kind words and support you give us as a care home, this is much appreciated.
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Review from Mikki S (Granddaughter of Resident) published on 21 November 2023
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2.0 out of 5
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Review from T D (Daughter of Resident) published on 10 October 2023
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1.0 out of 5
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Review from J L (Wife of Resident) published on 9 October 2023
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Overall Experience
5.0 out of 5
Reply from Michelle Garland, Manager at Gedling Village Care Home
Thank you so much for your lovely words we appreciate all your support.
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Review from B R (Daughter of Resident) published on 6 October 2023
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Overall Experience
5.0 out of 5
Reply from Michelle Garland, Manager at Gedling Village Care Home
Thank you so much for your wonderful comments, we appreciate all your continuing support.
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Review from Bev K (Daughter of Resident) published on 15 August 2023
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5.0 out of 5
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Review from Jill T (Daughter of Resident) published on 10 July 2023
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5.0 out of 5
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Review from Helen C (Daughter of Resident) published on 5 July 2023
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5.0 out of 5
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Review from D S (Wife of Resident) published on 25 May 2023
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5.0 out of 5
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The Review Score of 9.5 (9.473) out of 10 for Gedling Village Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.473 for Gedling Village Care Home is calculated as follows: ( (181 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) + (16 Poors x 2) + (10 Very Poors x 1) ) ÷ 239 Ratings = 4.473
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Gedling Village Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Jun 2021
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2015
My name is Michelle Garland and I have worked in care for 23 years. I have worked with Pearlcare at Gedling Village Care Home for the last 8 years. I started as an administrator, and I completed my NVQ level 2 in business management. I was promoted to deputy manager in September 2021 and became the manager in May 2022.
Throughout my 23 years of experience in care, I have worked within nursing, residential, dementia and worked on EMI units. I have gained a lot of knowledge and experience with all the different areas I have worked in. Since working with Pearlcare they have helped and supported me to gain further progression in my career as a manager. I am currently working towards my NVQ level 5 in residential management.
My main focus at Gedling Village Care Home is to ensure the safety of my residents and most importantly make sure they are happy and feel at home. As a manager I am passionate about my residents being supported and for them to be able to make their own choices and decisions, whichever it may be. Gedling Village thrives with their open-door policy and having an honest home. Gedling Village takes pride in their décor, activities and decision-making of the home to include all relatives, residents, staff, and family members to be included.
Gedling Village has achieved so many goals in the last 12 months. Gedling Village has altered the decoration within the care home and completed a massive garden renovation this year. We have decorated many bedrooms and changed the floorings, not only in bedrooms but corridors also. A lot of this was achieved from our Covid-19 infection control grant. We also managed to get x3 electric sluice machines and a medication room on each floor. Gedling Village have received 2 contract and monitoring inspection reports which have been very good, and we have also had a very good infection control inspection.
Gedling Village have put on plenty of events which include Halloween, Bonfire, Christmas, and our coronation party we had the local mayor and mayoress of our local area. Our residents also enjoy the regular entertainers, pantomimes, Zumba and our wonderful animal therapy.
We receive many comments from friends, family and relatives stating how enjoyable and how much entertainment we provide for our residents.
Job Title: Deputy Manager
Joined: 2023
Jane has been in Health & Social Care for the past 30 years, doing a different range of jobs within the care setting including the NHS and Local Authority. More recently I was a Deputy Manager at a previous care home. Jane first joined us as Head of Care but has now taken on the role of Deputy Manager. Jane has an NVQ Level 3 in Health and Social Care, an NVQ Level 5 in Management and Leadership, and a Level 2 Diploma in Dementia Care.
Job Title: Head of Care
Joined: 2023
Adesile has been in the Health & Social Care sector for the past 10 years working with Elderly and Young adults.
Whilst in these settings Adesile has completed his Level 2 in Learning Disabilities and Autistic Spectrum, Level 3 in Health and Social Care, Level 2 in Maths and English and he also has a Diploma in Leadership and Management. Adesile joined Gedling Village in April 2023 as a Senior Carer and wanted more out of the job role so has taken on Head of Care for more of a challenge.
Job Title: Administrator
Joined: 2023
Kelly came to Gedling Village to work at the beginning of 2023 as the Administrator. She has worked in care for the past 23 years and has her NVQ Level 2 in Health and Social Care. Kelly changed career in the past couple of years and became an administrator having a Diploma in Level 2 & 3 in Customer Service and a Reception Diploma.
Job Title: Activity Co-Ordinator
Joined: 2021
Tracy has worked at Gedling Village since 2021 as the Activities Co-Ordinator. She is a member of the Nottinghamshire Dementia Outreach Activity Co-ordinator’s Forum and has turned the home around where activities are concerned. Tracy puts in place a weekly diary of activities and also creates all our special events for all to join in.
Job Title: Head Housekeeper
Joined: 2015
Julie has worked at Gedling Village since 2015. Julie began as a Domestic Cleaner and then worked up to a Laundry Assistant in 2016, Julie was promoted to Head of Housekeeping in 2023 and runs her own team of Domestic Cleaners and Laundry Assistants...
