Acorn House Care Home

1 Oak Street, Nottingham NG5 2AT
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9.8 119 Reviews
  • Acorn House Care Home, Nottingham
Acorn House is a purpose-built residential care home based in the community of Carrington, Nottingham, that also specialises in dementia care. The spacious interiors and homely decorations complement the work of professional carers, and create a calming and homely atmosphere.

En-suite rooms and landscaped gardens delight residents and their families, who also have their own on-site cafe to enjoy. Health and wellbeing needs are very important and the Activities Coordinators work with residents and families to develop an exciting programme of activities and events that are tailored to personal interests.

Residents and staff go out into the community and the community are invited into the home, in order to build positive relationships and enable social inclusion for residents. They are also many intergenerational activities so that residents are able to engage with all age groups, from toddlers to college students.

All care is carried out in a bespoke fashion, with passion, empathy and enthusiasm at the centre of all decisions taken. Carers understand the importance of person-centred care, and the residents needs and preferences are placed at the centre of their care.

Choices at mealtimes are provided to all residents and they take great pride in the dining experience at Acorn House. Personal preferences and nutritional needs are taken into account and the kitchen team work hard to provide a wide range of healthy and tasty choices for residents.

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Care Provided by Acorn House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claire Straw (General Manager)
  • Admission Criteria
    • Ages 63+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 3

Funding & Fees Guide for Acorn House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,210 – £1,210
    • Self-Funded Residential Dementia Care £1,210 – £1,210
    • RESPITE Self-Funded Residential Care £1,210 – £1,210
    • RESPITE Self-Funded Residential Dementia Care £1,310 – £1,310

  • £100 per week top-up for Local Authority funded residents. Respite is available for 4 weeks minimum.
  • (these prices are only a guideline, please contact Acorn House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Acorn House Care Home Reviews (119)

Total of 119, showing 1-20
9.8

Acorn House Care Home has a Review Score of 9.8 (9.824) out of 10, based on 30 reviews in the last 2 years. Over all time Acorn House Care Home has 119 reviews.

Overall Experience

  • 95
  • 22
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Review from Keith O (Brother of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was diagnosed with dementia a few years ago, and despite this, she was able to life in her own property until the dementia became more difficult to handle. After a period with carers visiting twice daily, it was decided that a suitable Care Home should be sought.
Having been born in Nottingham,
and spending most of her life in the city, we decided to look for somewhere local to her.
Thankfully, we were recommended to pay a visit to Acorn House, and after tour by welcoming staff, we put Acorn at the top of our list.
We visited a few other Homes, although non came anywhere near to offering the care and facilities that Acorn did, so we began arrangements for her to move in.
Initially, she was offered a room on the floor that accommodated the more serious cases of dementia, which she found difficult. Very soon though, Acorn offered her a room on another floor where she quickly made friends, and became more settled.
Thank you Acorn, you guys are great.

Reply from Martin Platt, Front of House Manager at Acorn House Care Home

Thank you for you lovely review Keith. We appreciate your kind words and for sharing your experience. I'm very pleased that your sister has settled so well.


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Review from Claire B (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say how amazing you all are. My Dad moved into Acorn House about a year and a half ago and you have worked so hard to make it feel like home, as you do for all of the residents. You are all so welcoming; from the reception, cleaning and catering staff to the carers and managers. The
unsung heroes are always the night staff who I rarely get to meet but keep my dad safe at night and of course the maintenance man!
Dad isn't that keen on joining in with the many varied activities that you provide but you always do your best to include him. Communication is key to any successful organisation and your approach to this is second to none!
It's never an easy decision to move a loved one into a care home but it has given me and my dad a chance to be Dad and daughter again and not carer and patient and I will forever appreciate this!
You are all winners to me! With love and appreciation.

Reply from Martin Platt, Front of House Manager at Acorn House Care Home

Thank you for your kind words. We do appreciate your feedback and will pass this onto the team.


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Review from H P (Grandson of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my Grandad at Acorn House, the home is always clean and welcoming. He always looks smart and well cared for. There is always plenty of staff around to help him and look after him. He seems very happy and he likes to join in the activities. He goes out to the local cafe and on the bus
with some of the activity staff, which he enjoys. I am happy to recommend this home.

Reply from Claire Straw, General Manager at Acorn House Care Home

Thank you for your lovely comments. We ensure that everyone has a very enjoyable stay and we are so pleased that your grandad has settled in so well. I will ensure that these comments are shared with the staff team.


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Review from T P (Son-in-law of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, facilities and environment are all top quality at Acorn House. Everything from the activities to the food is great. My mother-in-law has felt safe and well cared for since the day she moved in. I'm very grateful for all the support she has received.

Reply from Martin Platt, Front of House Manager at Acorn House Care Home

Thank you for your lovely review. We do try our best to ensure that Acorn House is welcoming and that all departments are at a high standard. It is reassuring to know that your loved one feels safe and well-cared for.


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Review from Sue H (Civil Partner of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Very caring. I am very satisfied with the care my partner has received. I am grateful for all Acorn House does for him. Staff are very patient and go out of their way to help look for mislaid objects.

Reply from Martin Platt, Front of House Manager at Acorn House Care Home

Thank you for your lovely review Sue. We will always do our best and are pleased that you are happy with the care we provide.


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Review from S C (Brother of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acorn House has exceeded my expectations in every area. The food, activities and care are fantastic and all the residents seem very well cared for and happy every time I visit. I couldn't wish for a better home for my sister.

Reply from Martin Platt, Front of House Manager at Acorn House Care Home

Thank you for your review and kind words. We are pleased to hear that you are happy with our service.


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Review from Malcolm P (Brother of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so friendly, welcoming and helpful at Acorn House. From the initial enquiry, we felt comfortable and welcomed. It's a pleasure seeing my brother make new friends and be well cared for. We certainly made the right choice for him.

Reply from Claire Straw, General Manager at Acorn House Care Home

Thank you for choosing us to care for your loved one, we really appreciate your lovely comments. We strive to make everyone's stay an enjoyable one.


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Review from John P (Friend of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the care given to our friend. It is so reassuring to know she is being looked after so well. The staff couldn't be more helpful. We would definitely recommend this care home to any of our friends or family.

Reply from Claire Straw, General Manager at Acorn House Care Home

Thank you for your lovely review. We always strive to make everyone's stay a pleasant one. We will pass on your comments to the staff team.


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Review from Patricia P (Friend of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed with the home, the staff were friendly and helpful. The residents we saw looked happy and well cared for. It gives me peace of mind on our friend's behalf and I wouldn't hesitate to recommend the home to others.

Reply from Claire Straw, General Manager at Acorn House Care Home

Thank you so much for your lovely comments, we will ensure that we pass these on to our teams. Thank you for choosing us to look after your loved one.


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Review from R C (Niece of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle is in the best possible place for him. He is happy and comfortable in his new home, which he settled into really quickly. I can't thank the staff enough. Nothing is too much trouble for anyone.

Reply from Claire Straw, General Manager at Acorn House Care Home

Thank you for your wonderful comments. We are so pleased that your uncle is happy in his new home.


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Review from M H (Granddaughter of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care at all times, so grateful to all of the staff. They are brilliant and go above and beyond for my Nan. I wouldn't want her to be in any other care home besides Acorn House. I would recommend it to anyone who was looking for their loved ones to stay. Thank you to the team.

Reply from Claire Straw, General Manager at Acorn House Care Home

Thank you for your lovely comments, we endeavour to ensure all our residents have a great experience when they move in and live life as they wish.


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Review from A S (Granddaughter of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is a resident at Acorn House. I feel safe in the knowledge knowing she is well provided for and safe to live out her twilight years. The staff are lovely and very helpful. A wonderful home.

Reply from Claire Straw, General Manager at Acorn House Care Home

Thank you for your lovely comments, we will pass them on to the team. We are pleased that we can make your grandmother's stay a pleasurable one


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Review from Greg L (Son of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that the residential care of my parents has been exceptional and the care by the staff and management has beaten my expectations.

Reply from Martin Platt, Front of House Manager at Acorn House Care Home

Thank you so much for your kind words. We are pleased that we have been able to exceed your expectations.


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Review from Julie F (Sister of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After an accident at home and being hospitalised my brother was admitted to Acorn House where he has been for almost three years. He settled in well due to the staff being so caring and friendly.
There are plenty of activities, days out, and entertainers in the home.
The home is always spotlessly
clean which makes it very welcoming for visitors.
I would highly recommend this care home.

Reply from Claire Straw, General Manager at Acorn House Care Home

Thank you for your very kind words, it is our pleasure to support you in the journey. We will make sure that your comments are passed on and shared with the team.


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Review from B W (Daughter of Resident) assisted by family/friend published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find all the staff pleasant, easy to get on with, ready to sort any problems out.
Always clean and tidy.
My mum is very happy here.

Reply from Claire Straw, General Manager at Acorn House Care Home

Thank you for your review, your comments will be shared with the team. We strive to ensure that all our residents and their family members are supported at all times.


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Review from L S (Daughter of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is happy at Acorn House. She says the staff are very kind and friendly. She looks so much better and relaxed since she arrived 3 months ago. I wish they had more outings arranged for residents though.

Reply from Claire Straw, General Manager at Acorn House Care Home

Thank you for your lovely review. We will pass on your comments to the staff team. We are looking into more trips out to local areas with the lifestyle co-ordinator and these will be added to our planner.


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Review from G C (Daughter of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we are pleased with the care. The staff seem caring and know and understand residents. I notice that the home is very busy and sometimes I wonder if this means details may be missed, such as the cleaning of dentures.
The activities provided are excellent and a good way to keep people engaged,
it would be good if there was more conversation throughout the day, but I appreciate this is difficult when staff are so busy.

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Review from D F (Wife of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Acorn House Care Home is a well-run care home with many good aspects to recommend it. The staff are caring and considerate towards the residents who benefit from a varied menu and entertaining activities as appropriate. However, the needs of residents with dementia and multiple complex needs would be
better met by improved/higher staffing levels (i.e. at least one above the legal minimum at all times).

Reply from Claire Walters, Group Business Manager at Acorn House Care Home

Thank you for taking the time to review our care home, we will pass on your kind comments to our staff team and we welcome all suggestions to enable us to provide the highest standard of care for our residents.


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Review from M F (Relative of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing place, recommended my other family member, my mum and my auntie are both here. Excellent staff, good variety of activities and good food.

Reply from Claire Straw, General Manager at Acorn House Care Home

Thank you very much for your lovely review and comments, we will ensure that this is passed on to the staff team.


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Review from D B (Son of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been at Acorn House for a few years now. She loves this place so much. My dad was here too when Acorn House first opened and was one of the first residents. Acorn House has been a great place to be for the care the support value for money and always kept clean and tidy. Mom never complains
about the assortment of food given at all meal times. The management and staff are first class.

Reply from Claire Straw, General Manager at Acorn House Care Home

Thank you for your review of our home. We are very grateful for your feedback and we will ensure this is passed on to the care team. We are pleased that you are happy with the care your loved ones have received.


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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Acorn House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.824 for Acorn House Care Home is calculated as follows: ( (297 Excellents x 5) + (59 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 358 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acorn House Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Claire

Claire Straw

Job Title: Home Manager

Joined: 2015

Welcome to Acorn House!


I have been working in the sector for the past 20 years following the death of my father in 2001. While he was receiving palliative care at home I have been looking after him. My passion was always in care and making a difference no matter how big or small it was. After spending 12 years in 24-hour nursing care, I decided to move to residential care.


I came to work for Acacia Care 7 years ago and I have held many positions within the company from Night Manager, Care Manager, Home Manager and Regional Support Manager to my now current role as General Manager. I feel very honoured and privileged to have been given this opportunity to manage Acorn House and I hope my work and the work of the team will make a difference in the lives of our residents and their families.


Frequently Asked Questions about Acorn House Care Home

What types of Care is Acorn House Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Acorn House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Acorn House Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Acorn House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acorn House Care Home to the centre of Nottingham?

1.7 mile(s) as the crow flies, distance by road may be significantly further.