Acorn House Care Home

1 Oak Street, Nottingham NG5 2AT
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9.8 119 Reviews
  • Acorn House Care Home, Nottingham
Acorn House is a purpose-built residential care home based in the community of Carrington, Nottingham, that also specialises in dementia care. The spacious interiors and homely decorations complement the work of professional carers, and create a calming and homely atmosphere.

En-suite rooms and landscaped gardens delight residents and their families, who also have their own on-site cafe to enjoy. Health and wellbeing needs are very important and the Activities Coordinators work with residents and families to develop an exciting programme of activities and events that are tailored to personal interests.

Residents and staff go out into the community and the community are invited into the home, in order to build positive relationships and enable social inclusion for residents. They are also many intergenerational activities so that residents are able to engage with all age groups, from toddlers to college students.

All care is carried out in a bespoke fashion, with passion, empathy and enthusiasm at the centre of all decisions taken. Carers understand the importance of person-centred care, and the residents needs and preferences are placed at the centre of their care.

Choices at mealtimes are provided to all residents and they take great pride in the dining experience at Acorn House. Personal preferences and nutritional needs are taken into account and the kitchen team work hard to provide a wide range of healthy and tasty choices for residents.

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Care Provided by Acorn House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claire Straw (General Manager)
  • Admission Criteria
    • Ages 63+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 3

Funding & Fees Guide for Acorn House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,210 – £1,210
    • Self-Funded Residential Dementia Care £1,210 – £1,210
    • RESPITE Self-Funded Residential Care £1,210 – £1,210
    • RESPITE Self-Funded Residential Dementia Care £1,310 – £1,310

  • £100 per week top-up for Local Authority funded residents. Respite is available for 4 weeks minimum.
  • (these prices are only a guideline, please contact Acorn House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Acorn House Care Home Reviews (119)

Total of 119, showing 21-40
9.8

Acorn House Care Home has a Review Score of 9.8 (9.824) out of 10, based on 30 reviews in the last 2 years. Over all time Acorn House Care Home has 119 reviews.

Overall Experience

  • 95
  • 22
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Date Published

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Review from Tina M (Daughter of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Acorn House since September 23 and the care she has received has been just wonderful. The whole team are so kind, caring and absolutely professional. It has meant the world to our family to know that Mum is so well cared for and is happy and settled. She loves the staff at the home
as if they are family.

Reply from Claire Straw, General Manager at Acorn House Care Home

Thank you very much for your kind comments; these will be shared with the team.


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Review from Lynda M (Daughter of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited four care homes before deciding Acorn House was the best option for my relative. I could see them living here. My relative has been at Acorn for five months now. The move has gone much better than I anticipated. They have settled into Acorn really well and are happy and content, looking after
my relative's needs. The care is person-centred. Any concerns or problems have been resolved or measures put in place for my relative's well-being.
There are daily activities for residents and Acorn House is well designed for people with dementia. Overall, I am really happy with Acorn, relieved that my relative is being well looked after.

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Review from Liam D (Grandson of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with everything my grandad's being well looked after.

Reply from Jo Armstrong, Front of House manager at Acorn House Care Home

Thank you for your review, we strive to offer good care, and appreciate your review of our service. we are pleased you are happy with the care we offer for your grandad.


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Review from G P (Granddaughter of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has had the best time at Acorn House. She needed to be around others and not isolate herself. The staff are attentive and caring, the home is clean and well presented. A lot of activities to keep the minds ticking. Wouldn't choose anywhere else.

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Review from Gerard M (Son-in-law of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If there were options to rate Acorn House Care Home more highly than excellent, I would be using them liberally. My mother-in-law took up residence after a fall and lived happily there for two years as her Alzheimer’s and Dementia progressed. At every point, Acorn House delivered on what it promised
and more often than not exceeded their own high standards. Sadly, my relative died very recently but the care, compassion and professionalism shown by all the staff to her and to the family was extraordinarily high and has left an indelibly favourable view on us of them all.
The Home seems to me to be values-driven and this shows at all levels and in all aspects of the provision.

Reply from Jo Armstrong, Front of House manager at Acorn House Care Home

Thank you so much for your lovely review of our Home and Our staff. We strive very hard to offer the best care with compassion, empathy and person centered care. It is really good for other people to have an insight to how loving and caring our staff are.
Your Mother-in-law will certainly be missed here at Acorn House.
Warmest wishes to all of you


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Review from M M (Daughter of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acorn House has cared for my mother with exceptional kindness, respect and compassion. Staff relationships with her have been genuinely warm and consistently ensure her dignity is maintained. As relatives we have experienced similarly outstanding care, respect and kindness from the whole staff team.
Staff have communicated regularly with us to review care plans and promptly when necessary. It is apparent that the staff work and communicate as a team, resulting in a coherent standard from front of house, office staff, the catering and cleaning teams, activity coordinators and carers. Meals have been appetising and varied with special requests met whenever possible. My mother's room has always been clean and well maintained and her clothes carefully laundered. The wide range of activities offered is outstanding. One example was that my mother’s wish on the wishing tree was to hear bagpipes. A few weeks later on Burns Night the chef carrying a haggis was piped in by a piper!

Reply from Jo Armstrong, Front of House Manager at Acorn House Care Home

Thank you so much for lovely review of our home and our staff. It's very nice knowing that we delivered the best person-centered care we could possibly offer, we strive our hardest to offer a high standard of care and appreciate your kind review. Your mum will be very well missed here at Acorn House. Warmest regards from us all here at Acorn House.


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Review from S S (Daughter of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have found a better care home for our mother. The staff went far over and above the necessary tasks and provided a loving care environment. The many activities offered, the personal connections and the flexibility in coping with individual needs is exemplary.

Reply from Jo Armstrong, Front of House manager at Acorn House Care Home

Thank you so much for your lovely review. We strive our hardest to deliver first class person centered care and appreciate that you have took the time to recognize and review us. Your mum will be greatly missed here at Acorn House she was a greatly loved resident who brought many a smile to us over the time she was here.
Warmest Regards from us all at Acorn House


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Review from Richard L (Son of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Seems to be well-run and organised, with good activities and staff.

Reply from Jo Armstrong, Front of House manager at Acorn House Care Home

Thank you for your review, we strive to ensure that all of our residents receive the best possible care and enjoyable lifestyle here at Acorn. It is very rewarding knowing we achieve this and that family members are happy.


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Review from Tarig H (Son of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for a tear and a flag and I find the staff extremely caring and sensitive to her needs and moods.

Reply from Jo Armstrong, Front of House manager at Acorn House Care Home

Thank you for your review, we strive to ensure that all of our residents receive the best possible care and enjoyable lifestyle here at Acorn. It is very rewarding knowing we achieve this and that family members are happy.


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Review from Sharon H (Daughter of Resident) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at the home for 2 years before passing away and we as a family cannot thank the care staff enough for the care my mum and us as a family received, I know my mum loved them all, she loved all the activities they used to do, got lots of memories and photos, just a big thank you to all the staff.

Reply from Jo Armstrong, Front of House manager at Acorn House Care Home

Thank you for your review, we strive to ensure that all of our residents receive the best possible care and enjoyable lifestyle here at Acorn. It is very rewarding knowing we achieve this and that family members are happy. We are pleased that Mum was happy and she loved all of the activities on offer and we were able to assist you in making happy memories.


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Review from P H (Friend of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very lovely, caring. Always a warm welcome. The care is of an amazing standard. Lovely, friendly atmosphere. A delight to visit weekly. Keep up the amazing work.

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Review from Tina W (Sister of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister came to Acorn House for respite care and the time she spent there was simply outstanding, from the care provided to staff engagement, everything is so lovely. I am sure she will be happy to come again.

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Review from E C (Granddaughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan is still at Acorn House and we've had such a good time at the Christmas Party, the activities go above and beyond. I would recommend this home to anyone looking for great care for their parents or grandparents.

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Review from John D (Grandson of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Granny is taken care of to the highest standard. The staff are pleasant and caring.
Thank you for the excellent service.

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Review from Mary H (Daughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The reception was very helpful. As this area gives the first impression - it was pleasant to be received with warmth and helpfulness and set the scene for the visit. Queries were answered and where additional information needed to be sourced - the reception was able to seek out the appropriate staff.

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Review from Steve B (Son of Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff at Acorn House have been wonderfully supportive during my dad's introduction into living in care. He tells us that he is happy at the home and has settled in well with the help of the team. As a family, we have felt very happy with the care my dad is receiving. The home itself
is lovely and always bright and clean.

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Review from Julie G (Daughter of Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy that we found and got mum into this home as they really take good care of her. Especially with Coronavirus last 18 months.

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Review from R C (Son of Resident) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum very happy and well looked after.

Reply from Ian Finnie, General Manager at Acorn House Care Home

Thank you for submitting this review. Thank you for your comments and ratings, and will continue to work hard to achieve even higher standards of excellence.


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Review from Sally J (Friend of Resident) published on 17 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed with the professional way in which I was greeted and taken through the steps of visiting my friend today. The friendly and helpful staff are outstanding. The atmosphere was nice/calm. Wonderful home.

Reply from Ian Finnie, General Manager at Acorn House Care Home

Hi Sally, thank you for your kind words, very much appreciated. I will pass this on to the team. Take Care.


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Review from Sally C (Daughter of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a tough decision to put Mum in a care home, however, we needn't have worried. The staff are amazing and got to know our Mum really well really quickly. She is content there and feels at home. They are brilliant in keeping in touch with families. She is cared for in the very best possible way
with dignity.

Reply from Diane Brown, Quality and Compliance Manager at Acorn House Care Home

Thank you for your comments I will ensure the Care Team is informed.


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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Acorn House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.824 for Acorn House Care Home is calculated as follows: ( (297 Excellents x 5) + (59 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 358 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acorn House Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Claire

Claire Straw

Job Title: Home Manager

Joined: 2015

Welcome to Acorn House!


I have been working in the sector for the past 20 years following the death of my father in 2001. While he was receiving palliative care at home I have been looking after him. My passion was always in care and making a difference no matter how big or small it was. After spending 12 years in 24-hour nursing care, I decided to move to residential care.


I came to work for Acacia Care 7 years ago and I have held many positions within the company from Night Manager, Care Manager, Home Manager and Regional Support Manager to my now current role as General Manager. I feel very honoured and privileged to have been given this opportunity to manage Acorn House and I hope my work and the work of the team will make a difference in the lives of our residents and their families.