Acorn House Care Home

1 Oak Street, Nottingham NG5 2AT
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9.8 119 Reviews
  • Acorn House Care Home, Nottingham
Acorn House is a purpose-built residential care home based in the community of Carrington, Nottingham, that also specialises in dementia care. The spacious interiors and homely decorations complement the work of professional carers, and create a calming and homely atmosphere.

En-suite rooms and landscaped gardens delight residents and their families, who also have their own on-site cafe to enjoy. Health and wellbeing needs are very important and the Activities Coordinators work with residents and families to develop an exciting programme of activities and events that are tailored to personal interests.

Residents and staff go out into the community and the community are invited into the home, in order to build positive relationships and enable social inclusion for residents. They are also many intergenerational activities so that residents are able to engage with all age groups, from toddlers to college students.

All care is carried out in a bespoke fashion, with passion, empathy and enthusiasm at the centre of all decisions taken. Carers understand the importance of person-centred care, and the residents needs and preferences are placed at the centre of their care.

Choices at mealtimes are provided to all residents and they take great pride in the dining experience at Acorn House. Personal preferences and nutritional needs are taken into account and the kitchen team work hard to provide a wide range of healthy and tasty choices for residents.

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Care Provided by Acorn House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claire Straw (General Manager)
  • Admission Criteria
    • Ages 63+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 3

Funding & Fees Guide for Acorn House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,210 – £1,210
    • Self-Funded Residential Dementia Care £1,210 – £1,210
    • RESPITE Self-Funded Residential Care £1,210 – £1,210
    • RESPITE Self-Funded Residential Dementia Care £1,310 – £1,310

  • £100 per week top-up for Local Authority funded residents. Respite is available for 4 weeks minimum.
  • (these prices are only a guideline, please contact Acorn House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Acorn House Care Home Reviews (119)

Total of 119, showing 41-60
9.8

Acorn House Care Home has a Review Score of 9.8 (9.824) out of 10, based on 30 reviews in the last 2 years. Over all time Acorn House Care Home has 119 reviews.

Overall Experience

  • 95
  • 22
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Review from Michelle M (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very nice, willing to help you with anything. If they don't know, they will find out. My dad seems to have settled in well. He looks very good in his appearance. During Covid, the staff have kept me informed with changes, safe visits and FaceTime phone calls. I and my family are very happy with
Acorn House.

Reply from Diane Brown, Group Quality and Compliance Manager at Acorn House Care Home

Thank you for your review, I will ensure all staff who care for your father are made aware of your lovely comments.


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Review from Sarah B (Granddaughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely nana stayed at Acorn House for some respite care following a hospital admission after a fall which knocked her confidence greatly. Acorn House staff were very professional from start to finish while we were sorting out her admission. All the staff were very friendly and welcoming from the
start and looked after my nana with great care and attention to which she regained her confidence and was looking better than ever and this was all thanks to the staff team. I was also able to book a visit to see nana through the booking system and again all current and relevant guidance followed and having to have a covid test beforehand I was put at ease and it made the experience much better. I would like to thank all the staff for making my nana's stay a good experience.

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Review from Julie H (Daughter of Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Acorn House for almost 2 years until her recent passing. She was always treated with dignity and respect and so well cared for at Acorn House. There is true commitment by the staff team and individual needs are met so well. I would like to thank them all for making my mum's last couple
of years more comfortable and safe.

Reply from Diane Brown, Operations Manager at Acorn House Care Home

Thank you for your kind words, Julie, it was a pleasure to care for your mum and I will ensure the staff team are aware of your comments.


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Review from M P (Daughter-in-law of Resident) published on 28 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law says everything at Acorn House is beautifully looked after and everyone wants to help me.
Lovely to be able to visit her again and for the visits are so safe and well organised.
The events and activities coordinators are fabulous! My mother-in-law's nails always look great.

Reply from Amy Daverage, General Manager at Acorn House Care Home

Thank you for your lovely words; I will ensure that they are filtered through to all of the team. I am glad to hear that your mother-in-law is happy with all of the care provided. Our main focus is the happiness and safety of our residents and glad that this is felt by our residents. Your mother-in-law is a pleasure to have living within the home and to care for.


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Review from Erica F (Daughter of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the COVID situation, the home acted very promptly and closed doors. No cases at all. The staff very friendly and helpful. When visitors were allowed it was all handled well with good protocols in place to make things safe for all. Over last week when Mother was in her last days - again good process
in place for me to visit. Lovely staff, good care and very happy with care received.

Reply from Diane Brown, Operations Manager at Acorn House Care Home

Thank you for your kind words with regards to the care and support your Mother recieved. I will ensure your comments are disussed with the Care Team.


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Review from A B (Daughter of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really appreciate Acorn House and every one of their staff. I am extremely grateful for the way that they have looked after my mum during her 15-month stay with them, but especially during the recent coronavirus lockdown. They have followed all guidelines to the letter, and this had paid off. Although
it has been difficult not seeing my mum, we have all enjoyed following the Facebook page, and seeing the many activities that have been taking place throughout the home. To one of the activity coordinators, keep up the good work, my mum loves your smiley face.

Reply from Diane Brown, Operations Manager at Acorn House Care Home

Thank you for your kind words and your support and understanding during these unprecedented times. I will ensure that your sentiments are disseminated to the staff team and in particular to our Activity Team.


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Review from Peter K (Son of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This home is a prime example of all that is wrong with dementia care in Nottingham. The whole building is woefully understaffed and blighted by management desperate to keep their dysfunctional system intact at the expense of the people they profess to care for. Do not let anyone you love live the last
of their days within the clutches of this uncaring organisation.

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Review from Angela B (Daughter of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to take this time to thank everyone at Acorn House for their level of professionalism, care and love during an unprecedented time with the coronavirus.
How the care givers, and all the staff kept the virus out of the home is only due to their endless commitment to their residents and the families.
I live in the US and my calls that turned into Skype calls, where the management would use their own personal computers to allow me to see my mum, was so kind that it leaves me lost for words. They really understood what the scare of the coronavirus was doing to the family, and friends that were no longer able to visit. I have built special relationships with the staff, during this time they shared new procedures, policy changes and any issues. They are a team, and my family is a part of that team to have the very best care for my mum. I will be forever grateful to everyone at Acorn for not only taking care of my mum but also all the other residents. We are truly blessed.

Reply from Kate Gilvear, General Manager at Acorn House Care Home

Thank you for your kind words, it is appreciated. I will ensure your comments are passed onto the staff.


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Review from Karen W (Daughter of Resident) published on 13 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her last two weeks of life at Acorn House. It was a special and difficult time, and everyone at the care home did all they could to ensure she was well cared for and had everything she needed.
In the final 36-hours, I was there all the time, and the staff made me really welcome, fed me
and cared for me also.
The ethos of this care home is fabulous - people are treated as individuals and as if they and their lives really matter. Everyone, from management, through care staff to cleaners are thoughtful, kind and professional. The staff genuinely seem to enjoy working there, which is exceptional in today's overstretched and under-resourced care system. We also received excellent support from the local GP team who visit the care home weekly.
I wouldn't hesitate to recommend this care home to anyone looking.

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Review from Linda S (Granddaughter of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been at Acorn House for nearly 4 years. In the last year she has rapidly deteriorated. When floor 2 was mentioned, as a family we were dubious, but I looked around, spoke to the manager and staff and decided with the advice given to move her. It has been a strain as she has mainly
been on bed rest since her admittance but the management and staff have been extremely helpful and reassuring. Both my mum and I would not want her anywhere else. So thankful to you all.

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Review from Kirstie W (Granddaughter of Resident) published on 21 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to say a huge thank you to the whole of Acorn House, from the carers, kitchen staff, domestic staff, activity team to the managers. My mama spent her last few years here until she sadly passed away on the 02.02.2020. She was very happy here, everyone knew her and she was such a big part
of the home. Everyone would always want to come and see her, even from the other floors, as this is the impact she had on people. You all became family to her and you cared for her beautifully, right until the very end. Thank you so much from all the family.

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Review from V M (Daughter of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to come here when my time comes as it is a home from home. It's clean, the standard of hygiene is very high and the staff care about the residents and entertain them regularly.

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Review from D P (Son-in-law of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful and are quick with answers relating to my relatives and have quickly learnt about the care needs of my family.

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Review from T P (Daughter of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very supportive for me at an extremely distressing time having to put both of my parent's into care. They have helped my mum and dad to adjust to moving in as they are both on different floors needing different types of care. They try to do things that they can both join in with.

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Review from H J (Great-granddaughter of Resident) published on 28 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great nan was admitted to Acorn House for respite care recently. She was very anxious about leaving her home and going to stay in care for a while. The staff made her feel very welcome and at ease, she interacted with other peers in the home and was very happy with the way she was treated during
her stay. Thank you to all the staff who looked after her during her stay.

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Review from Elaine C (Granddaughter of Resident) published on 20 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan moved to this home in the early part of 2019. She had been in another home previously but we were not happy with the care that had been provided and decided to move her. As a family were extremely anxious, however, we did not need to be, the staff team from managers to carers, to domestic and
activities was like one big family. The communication was first class any issues or concerns the home would call and keep us up to date.
Sadly my nan recently passed away, the compassion and empathy that was shown to us was outstanding, the end of life care was outstanding and the support we received was second to none. The manager even attended my nans funeral and again supported us on this extremely sad day.
All I can say is that anyone that is looking for a care home for their loved one needs to view this home. Our only regret is she didn't come here first.
I highly recommend this home and I thank the staff for the love and support shown to us all.

Reply from Claire Straw, Manager at Acorn House Care Home

Thank so much for your very kind words. I will ensure that your comments are passed on to the staff team.


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Review from Tracey R (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this care home. The staff and management are caring, helpful and they all listen to any problems I have with my mum. I have no concerns whatsoever, I wouldn't want my mum anywhere else but here. Excellent.

Reply from Claire Straw, Manager at Acorn House Care Home

Thank you for your kind words, I will pass on your comments to the staff team.


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Review from V T (Daughter-in-law of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies who see to mum's day to day care are fantastic. The management have been extremely helpful regarding any queries I have had.

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Review from Bev W (Niece of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt stayed here on respite care while my mum went and had a break. My aunt has dementia and can no longer recognise family which is very upsetting. The staff made us all feel welcome when we brought my aunt for her stay and nothing was too much trouble. The staff deserve a medal looking after people
like my aunt, they are all fantastic we will definitely be bringing her back again in the near future.

Reply from Claire Straw, Manager at Acorn House Care Home

Thank your for your comments, I will pas them on to the staff team.


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Review from Doreen S (Friend of Resident) published on 22 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend came to Acorn House for respite care for 2 weeks after she had a fall and needed help to get back on her feet. The home is warm and friendly and everyone is made to feel welcome by staff. Thank you for helping my friend gain her confidence back.

Reply from Claire Straw, Manager at Acorn House Care Home

Thank you for your review, I will pass on your comments to the staff team.


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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Acorn House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.824 for Acorn House Care Home is calculated as follows: ( (297 Excellents x 5) + (59 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 358 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acorn House Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Claire

Claire Straw

Job Title: Home Manager

Joined: 2015

Welcome to Acorn House!


I have been working in the sector for the past 20 years following the death of my father in 2001. While he was receiving palliative care at home I have been looking after him. My passion was always in care and making a difference no matter how big or small it was. After spending 12 years in 24-hour nursing care, I decided to move to residential care.


I came to work for Acacia Care 7 years ago and I have held many positions within the company from Night Manager, Care Manager, Home Manager and Regional Support Manager to my now current role as General Manager. I feel very honoured and privileged to have been given this opportunity to manage Acorn House and I hope my work and the work of the team will make a difference in the lives of our residents and their families.