Acorn House Care Home

1 Oak Street, Nottingham NG5 2AT
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9.8 119 Reviews
  • Acorn House Care Home, Nottingham
Acorn House is a purpose-built residential care home based in the community of Carrington, Nottingham, that also specialises in dementia care. The spacious interiors and homely decorations complement the work of professional carers, and create a calming and homely atmosphere.

En-suite rooms and landscaped gardens delight residents and their families, who also have their own on-site cafe to enjoy. Health and wellbeing needs are very important and the Activities Coordinators work with residents and families to develop an exciting programme of activities and events that are tailored to personal interests.

Residents and staff go out into the community and the community are invited into the home, in order to build positive relationships and enable social inclusion for residents. They are also many intergenerational activities so that residents are able to engage with all age groups, from toddlers to college students.

All care is carried out in a bespoke fashion, with passion, empathy and enthusiasm at the centre of all decisions taken. Carers understand the importance of person-centred care, and the residents needs and preferences are placed at the centre of their care.

Choices at mealtimes are provided to all residents and they take great pride in the dining experience at Acorn House. Personal preferences and nutritional needs are taken into account and the kitchen team work hard to provide a wide range of healthy and tasty choices for residents.

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Care Provided by Acorn House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claire Straw (General Manager)
  • Admission Criteria
    • Ages 63+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 3

Funding & Fees Guide for Acorn House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,210 – £1,210
    • Self-Funded Residential Dementia Care £1,210 – £1,210
    • RESPITE Self-Funded Residential Care £1,210 – £1,210
    • RESPITE Self-Funded Residential Dementia Care £1,310 – £1,310

  • £100 per week top-up for Local Authority funded residents. Respite is available for 4 weeks minimum.
  • (these prices are only a guideline, please contact Acorn House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Acorn House Care Home Reviews (119)

Total of 119, showing 61-80
9.8

Acorn House Care Home has a Review Score of 9.8 (9.824) out of 10, based on 30 reviews in the last 2 years. Over all time Acorn House Care Home has 119 reviews.

Overall Experience

  • 95
  • 22
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Review from Jason M (Stepson of Resident) published on 22 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather was admitted to Acorn at the start of February for End of Life care after the family was informed that he didn't have long left with us. We were asked to find him a care home who could look after him in his final days/weeks and Acorn House was that place, the staff team was absolutely
amazing they treated my stepfather with the care, dignity and respect he deserved in his final days. The family was also supported and was made to feel part of their family. My stepfather sadly passed away a few days ago but in his final days, he was comfortable and pain-free.
The family would like to thank all the staff for their support and kindness shown to us in our darkest hours, we would highly recommend this home to others.

Reply from Claire Straw, Manager at Acorn House Care Home

Thank you for your lovely review, I will ensure that your comments are passed on to the staff team.


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Review from Helen M (Sister of Resident) published on 21 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was admitted for respite care due to her increasing care needs after she had a spell in the hospital. The staff are very kind and caring and nothing is too much trouble. While my sister was at Acorn House she gained her confidence back and some of her independence also and this was all down
to the staff who worked with her and gave her the care and support she required.
A big thank you to all the staff you do an amazing job.

Reply from Claire Straw, Manager at Acorn House Care Home

Thank you for your lovely review, I will pass on your comments to the team.


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Review from Kirsty B (Daughter of Resident) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been staying here on and off for respite for the last year and on this occasion, it was an emergency placement. The staff were fabulous. They went above and beyond again. Especially as this time, my mum's anxiety was very extreme, but yet again the staff took it in their stride. Nothing is
ever too much for them.

Reply from Claire Straw, Manager at Acorn House Care Home

Thank you for your lovely comments, I will pass these on to the team.


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Review from Emma S (Daughter-in-law of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was admitted to Acorn for two weeks respite while she was having some work done to her house. The staff were very welcoming and made us all feel welcome and at ease. The home is very presentable and the facilities are excellent. We would highly recommend Acorn and will be using their
service again.

Reply from Claire Straw, Manager at Acorn House Care Home

Thank you for your lovely review, I will pass on your comments with the team.


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Review from Gemma S (Granddaughter of Resident) published on 15 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was admitted to Acorn for long term care. It was the hardest decision as a family that we had to make but the staff at Acorn were very welcoming and answered all our questions to put our minds at rest. Nan is very well looked after and enjoys the company of other residents in the service, everyone
has been so kind to nan and she is coming on leaps and bounds. Thank you to all the staff, you do an amazing job.

Reply from Claire Straw, Manager at Acorn House Care Home

Thank you for your lovely review, I will ensure that I pass on your comments with the team.


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Review from David A (Brother of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident since August 2016 and has benefited greatly from the excellent support she has received from the care staff and management of Acorn House.
Her room is very well furnished and she enjoys the meals.
She receives regular visits from a doctor and district nurses and I have
always been kept up to date with all aspects of her care.
I can heartily recommend Acorn House.

Reply from Claire Straw, Manager at Acorn House Care Home

Thank you for your kind words, I will pass them on the staff team.


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Review from Denis L (Son-in-law of Resident) published on 14 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the caring and conscientious staff team for the support provided to my mother-in-law. She’s the happiest I’ve known her in years, and I truly believe that is due to the care she has received at Acorn House. Thank you

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Review from Shilpa O (Daughter-in-law of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law is very happy at this home.
The staff are attentive, polite and caring. They always great the residents with a smile and speak to them with respect.
The accommodation is homely and spacious.
There is a good choice of meals and personal preferences are always taken into account.
I
would highly recommend this care home.

Reply from Claire Straw, Manager at Acorn House Care Home

Thank you for your lovely review, I will ensure that your comments are passed on to the team.


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Review from Anushka S (Daughter-in-law of Resident) published on 1 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is cared for wonderfully by all the staff at Acorn House.
She is very happy here and enjoys the activities. Also, the rooms are beautifully decorated.

Reply from Claire Straw, Manager at Acorn House Care Home

Thank you for your lovely review- your comments will be shared with the staff team.


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Review from Sanjay O (Son of Resident) published on 1 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very reluctant to place my mother in care as anyone would be. But six months down the line, my mother has made some great friends and regained her once lost confidence.
The carers and management are wonderful as is the home itself.
10/10 Keep up the good work.

Reply from Claire Straw, Manager at Acorn House Care Home

Thank you for your kind words-your comments will be shared with the team.


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Review from Kerry S (Granddaughter of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very welcoming and respect the resident's dignity.
Staff are very helpful and understanding to the relative's emotional needs.

Reply from Jay Patel, Managing Director at Acorn House Care Home

Many thanks for your wonderful review - your feedback is much appreciated and will be shared with the team.


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Review from Ena (Friend of Resident) published on 30 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first time in Nottingham and came to visit my best friend's grandmother who used to babysit us when we were younger. She is well cared for and respected. It's nice to see her receive the care she once gave to us.

Reply from Claire Straw, Manager at Acorn House Care Home

Thank you for your kind words, I will pass them on to the staff team.


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Review from Simon B (Son-in-law of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is currently receiving respite care at Acorn House following several falls at home.
The care she is receiving is outstanding, all staff work tirelessly to provide a very high standard of care.
All staff are extremely polite and respectful and go out of their way to make visitors welcome
at any time of the day.

Reply from Claire Straw, Manager at Acorn House Care Home

Thank you for your very kind words, I will ensure that these are passed on to the staff team.


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Review from Robert M (Husband of Resident) published on 30 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care dealing with a seriously demented patient, doubly incontinent and totally immobile on hoist all the time and not able to attend herself to personal needs.

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Review from Kayli B (Granddaughter of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was admitted to Acorn House before Christmas for respite for a period of 4-6 weeks.
The staff are amazing, they treat my grandmother with kindness, dignity and respect at all times.
Nothing is too much trouble for them, all staff go above and beyond to make my grandmother feel settled
and cared for.
Thank you to everyone.

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Review from Richard L (Son of Resident) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother received excellent care from Acorn House during her 4 years at the home. The care staff were, without exception, committed, professional, honest and caring. Their attention to care and detail toward the end of her life were excellent. I have no doubts in recommending Acorn House and the high
standards of care they provide.

Reply from Claire Straw, Manager at Acorn House Care Home

Thank you for your kind words, I will ensure that the staff team are aware of your lovely comments.


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Review from Angela T (Daughter of Resident) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acorn House Care Home is modern with a fit for purpose layout - wide corridors, ensuite rooms and generous provision of communal areas. The staff are committed, warm and generally sensitive to the variable behaviours and conditions of dementia. Residents benefit from the support of a dedicated pool
of staff who work as a team. My mum has much-diminished capability from the time of her admission. Whilst this is incredibly upsetting, I am impressed with how well staff have/are adapting. This social environment is the best setting to offer her the care and support she needs, of course, complemented by family visits.

Reply from Claire Straw, Manager at Acorn House Care Home

Thank you for your kind words, I will ensure that I pass them on to the staff team.


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Review from S S (Daughter of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Acorn House for two-weeks respite care whilst I was away. On my return, she said she had enjoyed her stay and she felt that she had made friends with staff and others within the home. During this time she had been taken out into the local community for pub lunch and attended some
of the activities. I feel this time, was well worth the money.

Reply from Claire Straw, Manager at Acorn House Care Home

Thank you for your lovely words, I will ensure I pass on your comments to the staff team.


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Review from T H (Son of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum says everyone is so kind and caring. The room is lovely and the food is wonderful. Couldn't be better.

Reply from Claire Straw, Manager at Acorn House Care Home

Thank you for your kind words, I will pass on your comments to the staff team.


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Review from Irene B (Daughter of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone's always friendly.


The care of what I see is always good.


A bit more activities would be good.


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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Acorn House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.824 for Acorn House Care Home is calculated as follows: ( (297 Excellents x 5) + (59 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 358 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acorn House Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Claire

Claire Straw

Job Title: Home Manager

Joined: 2015

Welcome to Acorn House!


I have been working in the sector for the past 20 years following the death of my father in 2001. While he was receiving palliative care at home I have been looking after him. My passion was always in care and making a difference no matter how big or small it was. After spending 12 years in 24-hour nursing care, I decided to move to residential care.


I came to work for Acacia Care 7 years ago and I have held many positions within the company from Night Manager, Care Manager, Home Manager and Regional Support Manager to my now current role as General Manager. I feel very honoured and privileged to have been given this opportunity to manage Acorn House and I hope my work and the work of the team will make a difference in the lives of our residents and their families.