Acorn House Care Home

1 Oak Street, Nottingham NG5 2AT
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9.8 116 Reviews
Acorn House is a purpose-built residential care home based in the community of Carrington, Nottingham, that also specialises in dementia care. The spacious interiors and homely decorations complement the work of professional carers, and create a calming and homely atmosphere.

En-suite rooms and landscaped gardens delight residents and their families, who also have their own on-site cafe to enjoy. Health and wellbeing needs are very important and the Activities Coordinators work with residents and families to develop an exciting programme of activities and events that are tailored to personal interests.

Residents and staff go out into the community and the community are invited into the home, in order to build positive relationships and enable social inclusion for residents. They are also many intergenerational activities so that residents are able to engage with all age groups, from toddlers to college students.

All care is carried out in a bespoke fashion, with passion, empathy and enthusiasm at the centre of all decisions taken. Carers understand the importance of person-centred care, and the residents needs and preferences are placed at the centre of their care.

Choices at mealtimes are provided to all residents and they take great pride in the dining experience at Acorn House. Personal preferences and nutritional needs are taken into account and the kitchen team work hard to provide a wide range of healthy and tasty choices for residents.
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Care Provided by Acorn House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claire Straw (General Manager)
  • Admission Criteria
    • Ages 63+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 3

Funding & Fees Guide for Acorn House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,210 – £1,210
    • Self-Funded Residential Dementia Care £1,210 – £1,210
    • RESPITE Self-Funded Residential Care £1,210 – £1,210
    • RESPITE Self-Funded Residential Dementia Care £1,310 – £1,310

  • £100 per week top-up for Local Authority funded residents. Respite is available for 4 weeks minimum.
  • (these prices are only a guideline, please contact Acorn House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Acorn House Care Home Reviews (116)

Total of 116, showing 81-100
9.8

Acorn House Care Home has a Review Score of 9.8 (9.804) out of 10, based on 27 reviews in the last 2 years. Over all time Acorn House Care Home has 116 reviews.

Overall Experience

  • 92
  • 22
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Date Published

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Review from Andrea S (Daughter of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience over the last three years has been overall positive. Dad has been well cared for and respected. Any minor incidents have been fully reported and addressed immediately. I am confident he is always well looked after and even though he prefers not to join in many activities the invitation
is always open. The staff are all marvellous. I am very happy with their care.

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Review from Paul M (Son of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, bright accommodation with high quality fixtures and fittings, with staff who really care and are committed - from owner, through management team, a group dedicated to organising activities (outings etc) for the guests, the reception/admin team, the chef/catering team and, of course, the front
line carers/nursing staff. All always very pleasant, positive and helpful. Mum could not have been made more comfortable and relaxed, nor, given her condition, secured and enjoyed a better quality for the last three and a half years of her life than being resident in Acorn. Highly recommended.

Reply from Diane Brown, Operations Manager at Acorn House Care Home

Thank you very much for your kind words, I will share them with all staff who cared for your mother.


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Review from Maureen C (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident is a very difficult person and is used to one to one care. You coped well with her attitude and bossiness as well as being patient and kind. Although it didn't work for the resident, this has no bearing on you or the staff. Well done to all of you. You work hard, work well and the staff
have a cheery disposition.

Reply from Claire Straw, Manager at Acorn House Care Home

Thank you for your kind comments, your mum was a pleasure to look after while on respite care.


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Review from Michelle S (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received first class care at Acorn House.
The care team truly live up to their name and form real bonds with the residents.
We were fortunate to be able to rely on the team at Acorn House who provided outstanding care.

Reply from Claire Straw, Manager at Acorn House Care Home

Thank you for your kind words, I will pass them on to the staff team.


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Review from I E (Son of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffered a small stroke this month. The staff noticed the problem straight away and called an ambulance. They telephoned me promptly and kept me informed. Following her admission to hospital, the Acorn House staff liaised directly with the hospital staff and were able to arrange for my mother
to be transferred back to Acorn House at the earliest opportunity after two and a half days.
We were all extremely grateful that my mother was able to get back to friendly, familiar surroundings asap.

Reply from Claire Straw, Manager at Acorn House Care Home

Thank you for your kind words, I will ensure that I pass on your comments to the staff team.


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Review from Len Y (Son of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Acorn House for two years. She was transferred to the home at short notice having been given 48hrs to move from a previous home. In what could have been a traumatic experience for a 93 year old Alzheimers sufferer she immediately settled in. Due mainly to the staff who gave her much
reassurance and support. Since that time I've found the staff/management to be caring. I've witnessed awkward moments among residents I.e arguments and aggression. The staff have been quick to intervene and diffuse situations in a calm and understanding manner.
There does not seem to be a great turnover of staff. The staff remain on the same floor as the residents. This gives staff and residents time to get to know each other. The staff can assess each resident's needs and personality/temperament. Yes, the tv is on most of the day for those that want it, however, an effort is made to give residents a varied range of activities. Bingo, art, singing and having nails painted being mums favourites.
I know that when I've left my mum at Acorn House Care Home that she is safe and in good hands. She is happy when she's got a cup of tea and some company. There's plenty of both at Acorn House.

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Review from A G (Daughter of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautifully furnished, decorated and maintained. Plenty of space and lounges so that you can find your own space and privacy. All en-suite single rooms which are spacious. Staff are warm and welcoming and attentive to service user needs. We would definitely recommend and use again. Thank you for looking
after my father so well.

Reply from Claire Straw, Care Manager at Acorn House Care Home

Thank you for you very kind words, it was a pleasure to look after your Father and I will ensure that the staff team aware of your comments.


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Review from Irene E (Daughter of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acorn House care home is a lovely place. My relative is very happy there. The staff are lovely, very friendly and caring. The cleanliness of the home is excellent.

Reply from Claire Straw, Care Manager at Acorn House Care Home

Thank you for your kind words, I will pass them on to the staff team.


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Review from G A (Son of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management team are attentive to residents' needs, inc. those of my mother. Activities team members accede to my mother's wishes not to participate, so give her preference in visits to cafes and restaurants. Overall, I am perfectly happy for my mother to reside at Acorn House.

Reply from Claire Straw, Care Manager at Acorn House Care Home

Thank you for your lovely comments, I will ensure they are passed on to the staff team.


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Review from Eve B (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum seems happy here so I am happy.

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Review from Ed W (Son of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a great comfort to me and all the family to know that my mum is safe and looked after so well. It is really important to us all to see my mum laughing with staff and fellow residents. Acorn House is a real community. Thank you.

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Review from Hanson S (Son of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall services are good.

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Review from A E (Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have enjoyed the time I spend here. Staff are very kind and helpful. I would be pleased to recommend it to anyone if necessary.

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Review from Jane B (Daughter of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A well organised welcoming environment. My mum is treated well, always looks clean, tidy and happy. The whole place has an air of people caring, it is relaxed but meets standards that you would expect for your family. There is a community feel, and residents are encouraged to engage in many activities
as a resident if you don't join in then the staff will try and try again, I like this. It has a safe feeling and I would recommend.

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Review from S S (Daughter of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very kind and caring, nice friendly place. Thank you.

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Review from J U (Friend of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff - polite and kind. Care home does not smell. Layout of rooms and lounges comfortable.

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Review from Angela D (Friend of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting the care home for the past 3 months. I, myself work in a care home but I must say I am very impressed with the cleanliness and the caring care staff. I can see that it is not for show, just because we are here. I come in at daytime and also at night and I am made very welcome at
all times.

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Review from Anthony D (Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been particularly impressed by the care and concern shown by all staff for the residents at Acorn House Care Home. The awareness and attention shown in seating the residents in the dining room was very apparent. Personal likes and dislikes of food were accepted kindly. I have benefitted tremendously
from my stay here.

Reply from Diane Brown, Registered Manager at Acorn House Care Home

Thank you for taking the time to review our service.
I will ensure that the Care Team are made aware of your comments with regards to your recent period of respite care.


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Review from A J S (Relative of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressed by the standard of facilities, staff and cleanliness.

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Review from D R (Son of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went on holiday for one week.
Left my mother here in Acorn House.
She was well received and looked after the whole time she was there.
She also bonded and made friends with the staff and other people.
Overall she was well looked after.

Reply from Diane Brown, Registered Manager at Acorn House Care Home

Thank you very much for your comments, I will ensure the Care Team are aware of your remarks with regards to your mothers recent stay at Acorn House.


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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Acorn House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Acorn House Care Home is calculated as follows: ( (261 Excellents x 5) + (59 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 322 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acorn House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Acorn House Care Home

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Meet the Team (1)

Claire

Claire Straw

Job Title: Home Manager

Joined: 2015

Welcome to Acorn House!

I have been working in the sector for the past 20 years following the death of my father in 2001. While he was receiving palliative care at home I have been looking after him. My passion was always in care and making a difference no matter how big or small it was. After spending 12 years in 24-hour nursing care, I decided to move to residential care.

I came to work for Acacia Care 7 years ago and I have held many positions within the company from Night Manager, Care Manager, Home Manager and Regional Support Manager to my now current role as General Manager. I feel very honoured and privileged to have been given this opportunity to manage Acorn House and I hope my work and the work of the team will make a difference in the lives of our residents and their families.

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