Acorn House Care Home

1 Oak Street, Nottingham NG5 2AT
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9.8 119 Reviews
  • Acorn House Care Home, Nottingham
Acorn House is a purpose-built residential care home based in the community of Carrington, Nottingham, that also specialises in dementia care. The spacious interiors and homely decorations complement the work of professional carers, and create a calming and homely atmosphere.

En-suite rooms and landscaped gardens delight residents and their families, who also have their own on-site cafe to enjoy. Health and wellbeing needs are very important and the Activities Coordinators work with residents and families to develop an exciting programme of activities and events that are tailored to personal interests.

Residents and staff go out into the community and the community are invited into the home, in order to build positive relationships and enable social inclusion for residents. They are also many intergenerational activities so that residents are able to engage with all age groups, from toddlers to college students.

All care is carried out in a bespoke fashion, with passion, empathy and enthusiasm at the centre of all decisions taken. Carers understand the importance of person-centred care, and the residents needs and preferences are placed at the centre of their care.

Choices at mealtimes are provided to all residents and they take great pride in the dining experience at Acorn House. Personal preferences and nutritional needs are taken into account and the kitchen team work hard to provide a wide range of healthy and tasty choices for residents.

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Care Provided by Acorn House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claire Straw (General Manager)
  • Admission Criteria
    • Ages 63+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 3

Funding & Fees Guide for Acorn House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,210 – £1,210
    • Self-Funded Residential Dementia Care £1,210 – £1,210
    • RESPITE Self-Funded Residential Care £1,210 – £1,210
    • RESPITE Self-Funded Residential Dementia Care £1,310 – £1,310

  • £100 per week top-up for Local Authority funded residents. Respite is available for 4 weeks minimum.
  • (these prices are only a guideline, please contact Acorn House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Acorn House Care Home Reviews (119)

Total of 119, showing 101-119
9.8

Acorn House Care Home has a Review Score of 9.8 (9.824) out of 10, based on 30 reviews in the last 2 years. Over all time Acorn House Care Home has 119 reviews.

Overall Experience

  • 95
  • 22
  • 1
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Date Published

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Review from Anthony D (Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been particularly impressed by the care and concern shown by all staff for the residents at Acorn House Care Home. The awareness and attention shown in seating the residents in the dining room was very apparent. Personal likes and dislikes of food were accepted kindly. I have benefitted tremendously
from my stay here.

Reply from Diane Brown, Registered Manager at Acorn House Care Home

Thank you for taking the time to review our service.
I will ensure that the Care Team are made aware of your comments with regards to your recent period of respite care.


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Review from A J S (Relative of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressed by the standard of facilities, staff and cleanliness.

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Review from D R (Son of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went on holiday for one week.
Left my mother here in Acorn House.
She was well received and looked after the whole time she was there.
She also bonded and made friends with the staff and other people.
Overall she was well looked after.

Reply from Diane Brown, Registered Manager at Acorn House Care Home

Thank you very much for your comments, I will ensure the Care Team are aware of your remarks with regards to your mothers recent stay at Acorn House.


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Review from Bernie Y (Niece of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the care and attention our aunt has received during the 3 months she has been at Acorn House, nothing short of exceptional.
On our first visit to see the home we were impressed by the warm, friendly staff and general caring attitude to all the residents.
Delighted to see the improvement
in our aunt in the short space of time she has been here. Staff are always willing to sit down and talk to family members if we have any questions.
Our aunt says she cannot fault them.

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Review from Jeff B (Son of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with all care given. Sadly missed out on residents outings. Next time :) Mother really enjoyed her stay as always.

Reply from Jay Patel, Director at Acorn House Care Home

Your feedback is much appreciated and will be shared with the team. Many thanks.


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Review from Carole T (Niece of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt spent the last 20months of her life being well looked after and cared for with love and understanding of her frail decline.
She was always treated with respect by all the staff. She chose to spend her last days of her life amongst the staff who she trusted and had loved and cared for her for
so long.
The atmosphere at Acorn House was always so welcoming for all of her visitors, which was always appreciated.

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Review from Wendy H (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff are on the whole very good they have the utmost patience and always treat my mum with great kindness and dignity. I am very impressed with the health care mum receives and the records kept regarding her ongoing health care. I do fin dit very annoying when mums clothing goes missing and
have mentioned this several times. The laundry is very expensive but does offer a calm caring environment where I feel mum is safe.

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Review from M E (Son of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Acorn House after a prolonged hospital/recuperation period. She was withdrawn, isolated and not a happy person.
Since moving into Acorn House she has blossomed, putting on weight - the food is excellent and has made new friends, plenty of time and space for this.
She particularly
enjoys the outings and joins in with everything. The home is lovely and has quickly become that to us as a family.
It's her home and she loves it.

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Review from Robert H (Friend of Resident) published on 23 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our friend seems to be very well looked after at Acorn House by staff who are attentive, caring and sympathetic to her needs. She is sometimes quite confused but is successfully reassured by the carers there. She has a hearty appetite and enjoys all the food served to her.

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Review from Ian B (Son of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care homes are difficult places to keep clean and odour free when so many patients have problems. The Acorn House manager does a good job of it, though. Importantly for me, the staff are nice, friendly people and that counts for a lot. They seem to do more activities and trips out than many homes I
have been to. I would recommend this home.

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Review from Robert T (Son of Resident) published on 20 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed at Acorn House Care Home initially for respite care, and then as a permanent resident from January 2016 until she passed away in October 2016. During that time she was given excellent care by the staff of Acorn House.


When she moved in permanently, she was able to personalise her room

with her own furniture and pictures to make it feel like home. Lots of activities were on offer but she preferred to stay in her room and had her meals there. She enjoyed the food, and also her weekly visit to the in-house hairdresser. She also enjoyed the services held in Acorn House Care Home each week by a group of local churches.


A comprehensive care plan was put into place by Acorn House in consultation with Mum's GP, and this was followed through very carefully.


When Mum died peacefully in her sleep shortly before her 94th birthday, the staff treated Mum with the utmost respect and dignity, and also treated my wife and me with compassion as we arranged the funeral and cleared her room.


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Review from Benjamin W (Son of Resident) published on 28 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care very good. Staff friendly and informative. Cleanliness excellent and facilities excellent. Overall very satisfied although expensive and giving up another £30 a week.

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Review from H S (Son of Resident) published on 28 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management staff good. Day care staff are caring, one or two not recommended.

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Review from J E (Son of Resident) published on 19 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff on 2nd floor were excellent during my visit, not only with my mother but also to others staying there. The new guy was very pleasant and everyone seemed to get on making it a super place for my mum, who is 90 to stay. Thanks everyone

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Review from D D (Son of Resident) published on 31 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a very nice and clean place. She is well looked after and all the staff are very good too.

Reply from Jay Patel, MD at Acorn House Care Home

Many thanks for kind and invaluable feedback. It is much appreicated


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Review from S R (Daughter of Resident) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very pleasant and helpful and look after my mother well but the staff change around so you don't always get a good continuity of care. Because the staff don't always know the residents and the residents don't know the staff member, therefore they don't always know the residents needs,
when you get dementia or parkinsons residents.

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Review from Elizabeth M (Daughter of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and support given to my father and also with the regular activities at Acorn House which help to keep him stimulated. The entertainment's manager keeps us up to date with the activities he participates in and these include arts and crafts, bingo, and musical events. This
is an excellent service which we hope will continue.

Reply from Jay Patel, Managing Director at Acorn House Care Home

Dear Elizabeth


Many thanks for your kind and generous feedback it is much appreciated and helps inform our quality assurance process.


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Review from Sally D (Daughter of Resident) published on 5 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The activities coordinator has helped with visual stimulation and with activities to stimulate the residents, organising trips and other simple activities.

Reply from Jay Patel, Managing Director at Acorn House Care Home

Many thanks Sally for your kind feedback. We always strive to improve the service we deliver for our residents.


Your feedback will be shared with the team and should you wish to discuss anything with us, please feel free to speak to one of the management team.


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Review from Ian S (Son of Resident) published on 19 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Secure, warm surroundings, however due to the mix of residents the activities are limited and infrequent.

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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Acorn House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.824 for Acorn House Care Home is calculated as follows: ( (297 Excellents x 5) + (59 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 358 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acorn House Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Claire

Claire Straw

Job Title: Home Manager

Joined: 2015

Welcome to Acorn House!


I have been working in the sector for the past 20 years following the death of my father in 2001. While he was receiving palliative care at home I have been looking after him. My passion was always in care and making a difference no matter how big or small it was. After spending 12 years in 24-hour nursing care, I decided to move to residential care.


I came to work for Acacia Care 7 years ago and I have held many positions within the company from Night Manager, Care Manager, Home Manager and Regional Support Manager to my now current role as General Manager. I feel very honoured and privileged to have been given this opportunity to manage Acorn House and I hope my work and the work of the team will make a difference in the lives of our residents and their families.