Whitby Court Care Home

Waterstead Lane, Whitby YO21 1PX
Submit a Review
9.8 73 Reviews
  • Whitby Court Care Home, Whitby
Whitby Court Care Home, from the Fisher Care Group, is designed to suit a wide range of nursing requirements, making the most of modern care capabilities within a comfortable and versatile living environment.

At Whitby Court, based in Whitby, North Yorkshire, the focus is on providing quality care in a safe and comfortable setting. Whitby Court offers care for people looking for residential, dementia or nursing care.

Whitby Court is the town's first purpose-built ecological care home, with a biomass boiler, solar panelling, LED energy-saving lighting and underfloor heating throughout to minimise its carbon footprint.

Nestled in the heart of Yorkshire, Whitby Court offers a warm and welcoming atmosphere for those seeking exceptional care. The team is dedicated to providing residents with a fulfilling and enriching lifestyle, all within a beautiful Yorkshire setting.

Show Whitby Court Care Home on the Map

Care Provided by Whitby Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Samantha Taylor-Rose (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (49)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Whitby Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,500
    • Self-Funded Nursing Care £1,150 – £1,800
    • RESPITE Self-Funded Residential Care £1,200 – £1,600
    • RESPITE Self-Funded Nursing Care £1,200 – £1,800
  • (these prices are only a guideline, please contact Whitby Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Whitby Court Care Home Reviews (73)

Total of 73, showing 1-20
9.8

Whitby Court Care Home has a Review Score of 9.8 (9.819) out of 10, based on 32 reviews in the last 2 years. Over all time Whitby Court Care Home has 73 reviews.

Overall Experience

  • 59
  • 12
  • 2
  • 0
  • 0

Date Published

73
6
16
32
41

Review from Lesley J (Daughter of Resident) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 94-year-old mum needed to transition from assisted living care to fully inclusive care. She also needed to move quite a distance and relatively quickly to enable her to get a place in a facility that we thought would best suit her needs. We came across Whitby Court Care Home and from the initial
visit to look around, we were made to feel welcomed by very informed, very skilled and very caring staff. We knew from the onset that this would be the perfect place for our mum. The care team showed us round and we were very impressed by the quality of care, the friendliness of the staff, the location, the facilities and the feeling that there was a community in which our mum could be a part of.
Mum has only been here a short time. But within that time, we have seen a big change. Mum is eating well, engaging with both staff and fellow residents, motivated in attending the wide variety of daily activities. Every time I visit, she presents as happy, contented and best of all, smiling! Thanks so much.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

Those kind words and fabulous feedback mean a great deal to all the staff at Whitby Court.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah C (Daughter of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled quickly, she likes being here and feels safe. Her anxiety seems to have settled. Staff are polite, friendly and take their time with her.
Enjoys her meals. Home is clean, not noisy and doesn't smell.

Reply from June Walker, Administrator at Whitby Court Care Home

Thank you for your lovely kind words, they are much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle D (Daughter of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since becoming a resident my mum has quickly settled into Whitby Court. I was concerned that she might find it difficult to adjust but I was relieved to find she was made to feel so welcome and included in everything. The manager was very helpful making the initial process of becoming a resident much
easier to understand and has continued to help and support in the months since Mum became a resident. The care home team quickly got to know and understand how best to support her and what makes her happy. She enjoys their company and always says how kind they are. I'm pleased we chose Whitby Court for Mum's care because I know she is happy, settled and safe.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

Thank you so much for those kind words, having positive reviews really lifts the staff, it's very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E S (Resident) assisted by family/friend published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Whitby Court for respite, it was lovely here, I have felt right at home, the staff made me feel welcome from day one when I came for a look around to the time I left today. I would come back again Thank you everyone.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

We really enjoyed having you stay and hope you will come back to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G S (Son of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam came in for respite, and she has really enjoyed her time here and she is willing to come back in the future.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

We loved getting to know your mum and would love to support you all again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fay R (Mother-in-law of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always heartbreaking when a loved one has to be placed into full-time care. The process was made so much easier by the manager and her team at Whitby Court who took the resident in and the care she is given is so good. Whitby Court is clean and a real home from home. The staff have gone out of their
way to reassure us - they combine professionalism and care and we feel very secure with the resident now calling this home. Thank you to all the staff.,

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

Dear Fay thank you so much for your kind words they mean a a lot


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A H (Sister of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been living at Whitby Care Home, firstly on the residential floor, but after falling ill and having hospital treatment on his return to the home, he was transferred to the upper floor as he needed more nursing care. The staff are kind and considerate and looking after him well. However
we have experienced some difficulty in communication with outside medical and personal issues i.e chiropody, dental and optician appointments. The contributing factor to this could be I don't live locally and cannot visit as often as I would like.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

Thank you for your kind words, the staff really appreciate them.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Son of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad has been in Whitby Court, I have seen and felt the kindness and love that is shown to my mum and everybody living there. I cannot thank the manager enough and all the staff throughout who look after my dad. Dad is living a life in Whitby Court.
Kindness does live there.

Reply from Alex Shaw, Administrator at Whitby Court Care Home

Thank you for your lovely kind words; they are much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A L (Daughter of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked after Dad for a long while, however it became too much, I didn't realise how much. To entrust my dad into care was very very difficult to accept. The moment I walked into Whitby Court I felt there may be light for me and my dad. 2 years on and I have my life back but most importantly my dad
has his. He is happy, content and safe at Whitby Court. All the staff are so kind, caring and patient. The management is exceptional. Thank you all for looking after my dad. Kindness really does live at Whitby Court.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

Thank you so much for those wonderful words, we love looking after your dad and catching up with you on your visits.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V R (Daughter of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is looked after with love and dignity. Staff are kind and considerate. Most importantly, she is very happy.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

thank you so much for your lovely review it's very appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise P (Daughter of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is happy to be here. Staff and management are brilliant, happy and cheerful and are always on hand to help, talk and care for my dad. I am happy that he is here and being well looked after, which is wonderful that I don't have to street and worry about him, I know he is in safe hands.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

Thank you so much for your review; it means a great deal to us all at Whitby Court.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthony P (Brother-in-law of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very attentive towards patients and helpful. Time for all visitors as well as a very happy atmosphere at all times.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

Thank you so much for your wonderful review, it means a great deal to staff to have positive feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Husband of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my last visit, I found as always a warm friendly atmosphere. The staff are also friendly and always have a smile. The room is good and my wife well looked after and cared for, which gives me peace of mind.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

Thank you so much we really enjoy looking after your wife.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D R (Daughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's stay at Whitby Court was only short as her health deteriorated quickly. During her time there I cannot fault the staff, from the manager down, everyone was hardworking, supportive, empathetic and kind. I was kept fully informed of all aspects of Mum's care and was phoned immediately when Mum's
condition changed, so we were able to be with her when she passed. Flowers and chocolates go no way to fully show how appreciative I am of the care they gave to my Mum.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

Thank you so much that means a lot. We enjoyed getting to know you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Belinda H (Wife of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Whitby Court are very kind and helpful. My husband is happy and well cared for. I myself have been invited to have lunch with him. It was a very nice meal.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

Thank you for your lovely feedback; it means a lot to us all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colette B (Daughter of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are exceptionally kind and professional. They spend time talking to Mum which has meant her world, which had been shrinking at home, has expanded again and her quality of life and mood have improved since being at Whitby Court, which is amazing given she was very against being in a home. She
enjoys the activities which the home puts on and again these add to her quality of life. The home is very welcoming to visitors. When Mum has become ill, they have recognised it and sought professional help as needed. I am very grateful for their care.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

Thank you. What a lovely review, such kind words and meaningful to all of our team, Registered Manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B P (Daughter of Resident) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the building you are aware that it is a very clean and friendly place. There is good interaction between staff and residents and the care is very genuine. The quality and variety of the food are very good and the portions seem just right. Her personal hygiene is excellent as Mum has very
poor sight. It's a relief to me that Mum is so well looked after. Thank you.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

Thank you for the wonderful feedback, staff will be pleased.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J J (Granddaughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased that my granny has settled in so well. The premises are very secure however when entering, I am not asked who I am going to see (most staff know me now). Most of the staff are very attentive and efficient.
I couldn't imaging another care home I would rather visit. Most staff give me updates
on how my gran's mood and sleep pattern have been like.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

Thank you for completing the review, your comments are very much appreciated,
thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S D (Relative of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support given to both my husband and myself from the staff in Whitby Court Care Home was exemplary. Every task was completed with warmth and affection in the final weeks of his life.
Due to the high ratio of staff to residents, it would be helpful if staff names could be displayed (perhaps
on an information board with pictures) to enable visitors to reciprocate the personalised contact already given by staff.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

Thank you so much for taking the time to review us, we are looking at various ways to best display, inform relatives and visitors of who is on shift each day your comments mean a lot to all of us, and we have loved getting to know you and your husband.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G B (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been in Whitby Court for a long time (11 years I think!). She was in very poor shape on the day she went in and now looks wonderful for her age (103). She enjoys her food and the company and is kept clean and neat. I couldn't ask for more, as I can go home and relax knowing she is safe and
well.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

We love looking after your mum she really is amazing it gives the staff a real boost to receive reviews this lovely.
Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Whitby Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.819 for Whitby Court Care Home is calculated as follows: ( (316 Excellents x 5) + (52 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 376 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whitby Court Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Joshua

Joshua Fisher

Job Title: Operations Director

Joined: 2014

My dad founded Fisher Care Group with a vision to provide excellent care with kindness in beautiful homes. I'm proud to carry that legacy forward on his behalf, supporting our brilliant teams in providing the very best care possible for our residents.


Frequently Asked Questions about Whitby Court Care Home

What types of Care is Whitby Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Whitby Court Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Whitby Court Care Home have?

There are 49 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Whitby Court Care Home?

Own Furniture if required, Close to Local shops, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whitby Court Care Home to the centre of Whitby?

0.3 mile(s) as the crow flies, distance by road may be significantly further.