Whitby Court Care Home

Waterstead Lane, Whitby YO21 1PX
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9.8 73 Reviews
  • Whitby Court Care Home, Whitby
Whitby Court Care Home, from the Fisher Care Group, is designed to suit a wide range of nursing requirements, making the most of modern care capabilities within a comfortable and versatile living environment.

At Whitby Court, based in Whitby, North Yorkshire, the focus is on providing quality care in a safe and comfortable setting. Whitby Court offers care for people looking for residential, dementia or nursing care.

Whitby Court is the town's first purpose-built ecological care home, with a biomass boiler, solar panelling, LED energy-saving lighting and underfloor heating throughout to minimise its carbon footprint.

Nestled in the heart of Yorkshire, Whitby Court offers a warm and welcoming atmosphere for those seeking exceptional care. The team is dedicated to providing residents with a fulfilling and enriching lifestyle, all within a beautiful Yorkshire setting.

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Care Provided by Whitby Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Samantha Taylor-Rose (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (49)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Whitby Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,500
    • Self-Funded Nursing Care £1,150 – £1,800
    • RESPITE Self-Funded Residential Care £1,200 – £1,600
    • RESPITE Self-Funded Nursing Care £1,200 – £1,800
  • (these prices are only a guideline, please contact Whitby Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Whitby Court Care Home Reviews (73)

Total of 73, showing 21-40
9.8

Whitby Court Care Home has a Review Score of 9.8 (9.819) out of 10, based on 32 reviews in the last 2 years. Over all time Whitby Court Care Home has 73 reviews.

Overall Experience

  • 59
  • 12
  • 2
  • 0
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Date Published

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Review from Michael F (Son of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother received end-of-life care here after agreeing to stay open later to receive her from the hospital - due to the need for oxygen. This was Mum's last wish to die in Whitby, and this may not have happened otherwise.
We are grateful in the last two and a half days of her life, the home allowed
24/7 visits and family staying through the night, including giving refreshments. We will be forever grateful.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

Thank you for the kind words; it always means a lot to the staff.


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Review from S W (Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very well treated here by domestic, nursing and healthcare staff. I have been given excellent care at all levels and staff have gone above and beyond to keep me safe and happy.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

Thank you so much for your kind words; we have loved looking after you.


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Review from Carolyn T (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom came to Whitby Court on Friday 1st December. The staff were amazing and showed dignity and respect to my mom in her last few days. The home was clean and nothing was too much and you could see the staff were caring and dedicated to their jobs.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

Thank you, my staff will be very appreciative of your kind words.
Regards.


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Review from T H (Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff very friendly and professional. They all have a great relationship with the residents.They are very caring and attentive and work extremely hard to keep everyone happy in what can be trying situations.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

Thank you for the lovely comments they really do mean a lot to our staff.


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Review from P W (Friend of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very supportive, helpful and friendly. They always have time to care for the residents and support friends and family. The home is warm and clean. All the staff make you feel as though you are always welcome and nothing is too much trouble, a very welcome cup of tea when I arrived.

Reply from June Walker, Administrator at Whitby Court Care Home

Thank you for your lovely kind words, you are always welcome here at Whitby Court.


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Review from C S (Niece of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff, kind to residents, lovely peaceful home, always polite, even when busy if asked to assist.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

Thank you for your review it means a lot both to me and my staff team as they all work very hard.


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Review from P F (Friend of Resident) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Been here on many occasions, lovely staff and great caring atmosphere.
All residents here are very well looked after and all very happy with lots of fun and activities arranged!
Rooms and facilities are to a great cleanly standard.

Reply from Alex Shaw, Administrator at Whitby Court Care Home

Thank you for your lovely review. They are very kind words.


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Review from Linzi C (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was a resident on the nursing floor, the care and love she received was 100%, from carers to management, everyone cared as much as the next person. I would highly recommend Whitby Court Care Home to many people, mam had many a lovely Xmas with them until she sadly passed.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

Such a lovely review thank you so much, we loved looking after your mum.


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Review from S S (Niece of Resident) published on 3 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The care staff and managers are always welcoming, friendly and helpful. I am notified immediately if there are any problems with my aunts health.
My aunt has been physically fit until a recent fall. I believe it would be beneficial to all clients to have a secure outdoor space which can be used regularly
without supervision, this would not be a difficult task as the basics are already in place.
I have had to ask on many occasions for the doors to be opened so we can sit out.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

Thank you for your feedback and for attending the relatives meeting.


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Review from Anne G (Wife of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be more impressed with the quality of care my husband has received and the friendly welcome afforded to me. Without exception, all the staff who work here are, in my opinion, of the highest quality. It is a pleasure to visit and know my husband is in exceptionally good hands. Thank you all
so much.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

We have enjoyed caring for him so he could return to you, it's been a pleasure.


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Review from Pamela C (Daughter of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had Mum transferred from West Yorkshire to Whitby to be close to me, it is the best thing that has happened. She is 98 and from day one of her admittance the staff have been amazing, all departments are caring and understanding and everything is second to none and they are all understanding of
me too. Everything is excellent. I am delighted with the service. Thank you.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

It was a pleasure to look after your lovely mum and to get to know you a little, thank you for sharing her with us.


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Review from Mark R (Nephew of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitby Court exceeds expectations in terms of my uncle's care, safety, comfort and management of his medical needs both in administration and unplanned needs via doctor's or hospital admission. Records are detailed when the unexpected occurs so we can see events before, during and plans for ongoing
care. The home is welcoming, clean and the decor is to a high standard. It is roomy, spacious and has a comfortable feel with dining in a separate room from the lounge.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

Thank you for your positive feedback it means a great deal to the staff team at Whitby court.


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Review from Christopher C (Nephew of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management are always more than helpful and the residents are treated so nicely and with respect and compassion. Plenty of activities and organised outings are available if they want to join in. Encouraged to mingle and motivated to exercise, constant interaction by staff and attention to
residents with regular checks. All very reassuring and comforting.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

thank you so much we really appreciate your feedback my staff team will be pleased.


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Review from Sarah C (Niece of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset, I have been very satisfied with the care, communication and attention that we have received from Whitby Court Care Home. All of the staff are open and friendly and nothing is too much trouble. Overall my uncle has settled very quickly and is very happy in his new home which is the most
important thing.

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Review from Susan W (Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitby Court Care Home is a clean and safe environment where clients are treated with dignity and respect. I can trust staff and management to cater for all my needs and build up my shattered confidence after a very unfortunate experience in another care home. I have been treated here as an intelligent,
cognisant person needing care. Whitby Court feels like a home to me and the staff are a loving family. I can trust in the management to rebuild my confidence and make me feel as if everyone really does care for the residents and their welfare. Find time in very busy schedules to show interest in our private lives, in and out of the home, and interest discussions. Jobs are done without having to be asked. Rooms are light, bright and airy, immaculately kept by very efficient staff. Staff can read the emotions of clients in a most caring fashion. Promises kept.

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Review from S T (Friend of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care and attention. These girls are amazing! They are so caring and attentive at the end of life stage. Truly an amazing team! Thank you for all the care and support you gave at such a difficult time!

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

Thank you for kind words it means a lot to the team.


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Review from L R (Daughter of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm welcome for residents and family. All needs and problems are addressed in a very short time. Excellent communication from every member of staff. A lovely family atmosphere.
This is how it should be done.

Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

Thank you to our newest family joining us at Whitby Court, your kind words are very much appreciated.


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Review from Pamela G (Daughter of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally among the main permanent staff, satisfactory throughout and as far as catering is concerned, mainly good. Comfortable. One member of staff, in particular, is lovely with Dad and he feels safe with her - as he does with some of the other carers, especially as he is blind.

Reply from Mike Higginson, Operations Manager at Whitby Court Care Home

We would like to thank this person for the review. We are continually striving to improve our services and experiences that the residents and their families have.


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Review from Lynn W (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whitby Court Care Home is well run by the manager who is exemplary in her care of residents and their relatives. My mother was treated with dignity, humour and love even when she was being particularly challenging. This is a well-run home and the care given is excellent.

Reply from Alex Shaw, Floor Manager at Whitby Court Care Home

Thank you so much for your review, Lynn. We appreciate your kind words. Caring for your mum was an absolute pleasure!


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Review from L A (Niece of Resident) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming. Clean facility and clothing/personal items - well done.
Attentive staff (plenty available).
Nursing care very competent and caring. Our relative has felt at home and settled. Standard of laundry has been very well managed (nothing lost!).

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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Whitby Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.819 for Whitby Court Care Home is calculated as follows: ( (316 Excellents x 5) + (52 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 376 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whitby Court Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Joshua

Joshua Fisher

Job Title: Operations Director

Joined: 2014

My dad founded Fisher Care Group with a vision to provide excellent care with kindness in beautiful homes. I'm proud to carry that legacy forward on his behalf, supporting our brilliant teams in providing the very best care possible for our residents.