Review from Lynne C (Daughter of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience

We moved Mum from her home town of Leicester at the end of 2023 so we could be closer to her. We're more than happy with the care she's receiving. She is in her 90s and has dementia. The households of no more than 10 people are much better for her than the large unit she came from. It's quiet, peaceful

and comfortable for her. She's well taken care of and they treat her with care and consideration. I'm so glad she's there. Thank you to every member of staff who is helping to make her final days the best they can be.

Reply from Barry Devine, General Manager at Belong Warrington

Thank you for submitting such a kind review. We are delighted to hear your experience with Belong has been a good one. Thanks again for choosing Belong Warrington, it is a pleasure to have your mum with us.

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Review from J M (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience

We first experienced Belong through Belong@Home. They were incredible from the start. From understanding Mum’s individual needs in her own home to encouraging her in social situations post-COVID. Eighteen months on, Mum is lucky enough to now live at Belong in the independent living element. She is

now able to socialise independently, shopping both with and without support. She is so happy. They have carefully considered and introduced individual adaptations to meet Mum’s needs. As a family, we enjoy immensely The Bistro! We always enjoyed eating out with Mum, now it feels we still can in an environment Mum is familiar and happy in and people who understand her challenges. Christmas Day lunch was so special too. The food is incredible and cooked fresh, the staff can’t do enough to help. The Belong staff feel like an extension of our family and always greet you with a smile, nothing is ever too much trouble.
Thank you to every single one of you, you have made a difference.

Reply from Barry Devine, General Manager at Belong Warrington

Thank you for such lovely feedback. We are overjoyed to hear your mum is so happy with us and enjoying both her independence and all of our services. I will make sure your review is passed on to the entire Belong Warrington team.

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Review from Sandra O (Niece of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience

My uncle spent the last twelve/eighteen months at Belong Warrington, they gave him decency, help and everything included in what family provide. He loved each and every one of his carers and all household staff. He played piano for residents until his fall but he was made to feel very respected in his

final days.

Reply from Barry Devine, General Manager at Belong Warrington

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your uncle and it is crucial to us that we make people's time with us as special and positive as possible. We loved him playing the piano. It will mean a great deal to our village and experience day teams to read your comments and I will ensure they are shared with everyone. Thanks again.

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Review from Steve M (Son of Resident) published on 28 December 2023
Submitted via Website • Report

Overall Experience

My mum, 89 with Alzheimer's went into Belong at the start of December 2023. Getting her in, from an admin perspective, was made very easy by the management. In fact, they went over and above to ensure this was as painless a move as possible for the family. The whole care staff at Belong have been excellent,

both professionally and caring-wise. Within 2 weeks she was more alert, her mood was better, her anxiety had greatly reduced, her skin was hydrated and she was fully engaged with two activities per day. It was a very difficult thing to do to move Mum from her own home but this was the best thing we could have done. Thank you Belong.

Reply from Barry Devine, General Manager at Belong Warrington

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our village teams will be delighted to hear that your mum is settled and happy and you feel that Belong was the best place for her to be. Thank you for choosing Belong Warrington.

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Review from Barbara B (Sister of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience

From February to September 2023, my husband was cared for by a team of dedicated, caring staff at Belong Village, Warrington. As a family, we found the facilities and overall standards throughout the establishment excellent and the support, guidance and advice offered to us invaluable.
Thank you for

your very special end-of-life care.

Reply from Barry Devine, General Manager at Belong Warrington

Thank you so much for taking the time to post this feedback. Our team will be most touched to read this. It was a privilege to care for your husband, and we are delighted to hear that your experience of Belong Warrington was so positive. Thank you for choosing Belong Warrington.

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Review from Angela W (Daughter of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience

Being a 24-hour carer for Mum who has dementia, I desperately needed a break so, after a degree of research, we decided to put Mum into Belong Warrington for two-week respite care. I was extremely nervous about how she would react to her carers and surroundings but my fears were unfounded. She absolutely

loved it. She had activities as and when she wanted them, she had her hair done and her nails painted and freshly cooked food every day. The care she was given was above and beyond, with all staff so welcoming and reassuring. Her room was spacious with en suite facilities which led onto a cosy lounge and a patio where she sat out when the weather was warm. Overall, the respite stay was beyond our expectations and suffice it to say, we know where our first port of call will be when she needs respite care again.

Reply from Peter Norman, General Manager at Belong Warrington

Thank you very much for taking the time to provide us with this feedback about your experience with our respite stay. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong Warrington team to know that this is appreciated.

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Review from Helen B (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience

Dad arrived at Belong almost 4 weeks ago looking tired, drawn and grey following 13 weeks in the hospital. He received the warmest of welcomes and we could not be happier that this is where Dad now lives. He looks 100% better already, he is receiving the best of care, he eats freshly prepared home-cooked

meals every day and he has activities and entertainment available to him twice daily if he wants it. He's busier and more stimulated than he has been for years! His accommodation is lovely, a private room with ensuite facilities and a fabulous homely open plan living area and kitchen. Everywhere is spotlessly clean and the staff are incredible. As a family, we are welcome anytime we like and we are kept well informed regarding Dad's care both in person and via the app. Belong Warrington, has brought a huge sense of relief to all the family, knowing that Dad is receiving the very best of care with the loveliest team of carers. This is what all care homes should be like! Thank-you Belong.

Reply from Peter Norman, General Manager at Belong Warrington

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your dad is happy at Belong Warrington and that the dedication of our village teams is making a difference in particular that he looks 100% better. Thank you for choosing Belong.

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Review from Tricia W (Relative of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience

My relative fell ill having just moved into Belong Warrington care home. A member of staff from the home stayed with me at the hospital and was a great support. Unfortunately, my relative passed away, but Belong was kind enough to take him back there for end-of-life treatment. He passed in a lovely

room with sensory equipment, including gentle lighting, soft music and aroma scents. All peaceful, calming and gentle and with the utmost dignity. His wife moved into Belong two weeks ago - the staff are so kind and caring. The food being cooked looks delicious. Overall the most lovely home-from-home care and treatment. My relatives were in another home before they moved to Belong and that was so regimental and strict. Belong is perfect in every way.

Reply from Peter Norman, General Manager at Belong Warrington

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your relative and now your relative's wife and it is crucial to us that we make people's time with us as special and positive as possible. We are delighted you find Belong perfect in every way. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.

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Review from Carolyn W (Daughter of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience

Very happy with my mother’s care. Although she has dementia and it is hard to get her opinion, she is clearly well looked after and content. She obviously enjoys the food and feels at home. Our only concern is that she is usually wearing clothes which aren’t hers but she is oblivious.

Reply from Peter Norman, General Manager at Belong Warrington

Thank you for your positive feedback on the support provided at Belong Warrington. We do our best to understand every customer and it is a pleasure to have your mother living with us. We are delighted to hear that she enjoys the food and feels at home. We were not aware of reports of lost laundry and we will investigate this immediately. Thank you for choosing Belong Warrington.

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Review from Kevin D (Husband of Resident) published on 6 April 2023
Submitted via Postal Card • Report

Overall Experience

Belong Warrington is an exceptional care home. The dedication, quality of care and kindness of the staff was far in excess of our hopes for my wife's care requirements in all aspects. Nothing seemed to be too much trouble for the staff, for my wife and her visitors. The premises are maintained to an

exceptionally high level as is the cleanliness. They are equipped with the latest types of disability aids and staff are well-trained in their use. The nursing staff, which my wife required towards the end of her care at Belong were highly trained and very compassionate. They made from the start, my wife's life fun and enjoyable whilst she was able to appreciate it and in the end, they were kind and compassionate. Top marks Belong 100/100.

Reply from Peter Norman, General Manager at Belong Warrington

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your wife was happy and enjoyed her time at Belong Warrington. We are especially pleased to hear that we exceeded your expectations in regard to care and we thank you for choosing Belong Warrington.

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Review from Karen D (Daughter of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience

Apart from all of the facilities being just phenomenal the care my mother had was exemplary. She was booked in for just two weeks initially, as my husband and I got very sick with Covid she had to extend her care for an additional two weeks, the staff were only too willing to help and assist us were

possible. Thank you.

Reply from Peter Norman, General Manager at Belong Warrington

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated. Thank you for choosing Belong Warrington.

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Review from Martin T (Son of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience

My father was a resident from May 2022 until November 2022 when he sadly passed away whilst under the care of Belong. Whilst initially reluctant to settle he quickly adjusted to life in Belong largely due to the care and friendship of all the staff within his household, Greenall. The building is a clean

modern and fresh establishment with a welcoming atmosphere. Nothing was ever too much trouble for staff who work tirelessly to look after all their residents. I am in awe of how they manage to keep going. Of course some things didnt always go right but in light of the pressure the staff operate under due to recruitment issues they quickly addressed any issues we raised.
You could feel that the staff have a genuine love and concern for the people who are in their care. This was also extended to us as his family and I will never forget how they treated us and my father in his last days.
I would recommend Belong without hesitation and will be eternally grateful to everybody there.

Reply from Peter Norman, General Manager at Belong Warrington

Thank you so much for taking the time to post this feedback. Our team will be most touched to read this. It was a privilege to care for your dad and we are delighted to hear that your experience of Belong Warrington was so positive. We are very happy that you felt welcomed and treated so well by our team. Thank you for choosing Belong.

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Review from C S (Son of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience

I would like to commend all of the staff, management and household teams for their continued exemplary service, loving attitude and charisma that they have displayed towards the elderly residents in their charge.
I think they are an inspiration to us all and an example of how we should treat each other

in these trying and worrying times. It's about time that their selfless acts of love and kindness get noticed and made public in order to get the recognition they all deserve.
I truly hope that similar, like-minded people are around should I ever need to be cared for when I'm of a similar age.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you very much for taking the time to provide this lovely feedback, which is valued by all the team. We are delighted to hear that your experience at Belong Warrington has been so positive and an exemplary service, and trust that it will continue to be so. Thank you for choosing Belong Warrington.

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Review from C M (Daughter of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience

Parent on a household. Know it's been a hard time, but feel care slipped a lot for amount paid, not the same place it was 5-years ago.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you for your feedback. We are very concerned about this customer experience which falls short of our expected standards and are now looking into your comments further. The village manager will arrange to contact you to discuss these matters in more detail and try to resolve the concerns.

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Review from F T (Widow Widower) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience

My wife spent the last four years of her life at Belong Warrington. She was cared for by the "Family" of carers and staff who all gave her the best possible care in every respect, she was happy there and I couldn't have wished for a better environment than they provided. I would have no hesitation in

recommending Belong Warrington to anybody who needs caring for.

Reply from Kathy Farmer, General Manager at Belong Warrington

Thank you for taking the time to provide this lovely feedback, particularly that we gave her the best possible care. We are delighted to know that your wife was happy at Belong Warrington and that the dedication of our village teams made a difference.

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Review from L B (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience

Outstanding, sensitive care for both my parents for over five years, including during serious illness.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated.

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Review from J M (Power of Attorney of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience

Had our first visit since Covid restrictions - not seen loved one for over 12 months. Throughout this difficult time, we were very reassured that the residents were very well looked after. However recently there have been staff changes on the household and the difference in communication and care has

been absolutely outstanding. We have regular phone catch-ups/updates and the staff are trying their very best with difficult circumstances to give the absolute best possible care and attention. Can't thank the staff in Tetley household enough. Great job.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong Warrington; we are so delighted to hear this has been your experience and I will make sure your kind words are passed to the village team.

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Review from Mark B (Son of Resident) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience

On every visit, I have made, the staff are always attentive and caring for the residents. They are dedicated and hard-working. We are very lucky to have them look after our dad.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you so much for taking the time to post this feedback. We aim to maintain high standards at Belong Warrington; we are so delighted to hear this has been your experience.

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Review from E B (Daughter of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience

Went to visit my mother today after 3 months. I saw her in her room on her household. I was absolutely blown away by the way she looked and the amazing amount of care she is being given. The staff were so welcoming and couldn't do enough for both mum and I during my visit. I left after my visit with

a spring in my step. So lovely to know mum is being given amazing care from all the staff.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you for taking the time to submit your review of Belong Warrington. We are so touched by your kind words and will aim to keep our services to such high standards.

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Review from K W (Daughter-in-law of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience

I have been able to visit my mother-in-law twice since restrictions lifted. Each visit has been met with the same kind welcome despite having to go through all the procedures.

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Belong Warrington

Care Provided by Belong Warrington

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Funding & Fees Guide for Belong Warrington

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