Belong Warrington

Loushers Lane, Latchford, Warrington WA4 6RX
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9.9 85 Reviews
  • Belong Warrington, Warrington
Belong Warrington is a community care village, boasting a vibrant village centre, with facilities including a bistro, hair salon, exercise studio, function room and therapy rooms, which are open to the public daily.

It offers a number of care services to the wider community, including home care, a specialist day care service and an Admiral Nurse support service for people with dementia along with the client's carers.

The village has 72 suites in six households providing specialist care settings for 24-hour support, including nursing and dementia care. The village also has 18 apartments where people can live independently.

Care Provided by Belong Warrington

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Barry Devine (General Manager)
  • Admission Criteria
    • Subject to assessment
    • Ages 55+
  • Room Information
    • Single Rooms (73)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Last Refurbishment: 2011
    • Number of floors: 3

Funding & Fees Guide for Belong Warrington

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,635 – £1,785
    • Self-Funded Residential Dementia Care £1,635 – £1,785
    • Self-Funded Nursing Care £1,635 – £1,785
    • Self-Funded Nursing Dementia Care £1,635 – £1,785
    • RESPITE Self-Funded Residential Care £1,735 – £1,885
    • RESPITE Self-Funded Residential Dementia Care £1,735 – £1,885
    • RESPITE Self-Funded Nursing Care £1,735 – £1,885
    • RESPITE Self-Funded Nursing Dementia Care £1,735 – £1,885
  • See key facts and pricing information on our website.


  • (these prices are only a guideline, please contact Belong Warrington to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Built on the site of the former Greenalls Brewery, Belong Warrington is close to the town and a short walk into the lovely village of Stockton Heath. They are easily accessible from the M6 and M56 motorways. In honour of their origins, each household in Belong is named after a local brewery and more about the town’s working heritage can be found at the local Warrington Museum and Art Gallery.


  • Parking
  • On-site parking is available.


Total of 85, showing 41-60
9.9

Belong Warrington has a Review Score of 9.9 (9.885) out of 10, based on 31 reviews in the last 2 years. Over all time Belong Warrington has 85 reviews.

Overall Experience

  • 77
  • 6
  • 2
  • 0
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Date Published

85
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21
31
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Overall Experience  Overall Experience 4.0 out of 5

We were welcomed by all the staff.
Mum was given a very nice bedroom.
The caretaker was extremely helpful when we moved mum in.
The household was busy, friendly and people seemed glad to see us.
The food was varied and imaginative.
The activities seemed very enjoyable.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you for taking the time to submit your review of Belong Warrington. We are so touched by your kind words and will make sure your comments are shared with the village team. Thank you for choosing Belong Warrington.


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Overall Experience  Overall Experience 5.0 out of 5

Belong Warrington is a friendly care focussed care home. The residents are very well looked after and during the last year have coped admirably in very difficult circumstances. We owe the staff a very big thank you for all they have done.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you so much for your kind comments, especially at this time. We really appreciate your support. Thank you for choosing Belong Warrington.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Belong Warrington enough. Everyone I've ever met here has been kind, genuine and respectful. They treat residents with respect and make sure they keep their dignity. Communication with family is excellent and I can ask any questions I want.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you for your lovely comments. The team works very hard they will be delighted with your lovely review. Thank you for choosing Belong Warrington.


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Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Belong Warrington for almost 4 years. Her condition has deteriorated considerably and we have had one or two scares though she has thankfully recovered every time. The standard of care provided by the staff not only to my mother but also our whole family is second to none.
Over the last 12 months, the staff have kept us updated with regular photographs and plenty of video calls. It's clear from my mum's action that she feels very settled, happy and much loved by all the staff. I cannot recommend it highly enough.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you so much for your kind comments. I am so pleased that you had a positive experience and that we were able to deliver the care that was expected and deserved for your mother. Thank you for taking the time to review us and I will share your comments with The Belong Warrington team.


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Overall Experience  Overall Experience 5.0 out of 5

It's my first visit and I've only seen the reception area.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you for your review, the team will really appreciate it! Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Have been to a few and this is the best for staff care. Handling of the recent Covid crisis has been good. Well communicated. If I need a care home in the future this will be my first choice.

Reply from Claire Bibby, General Manager at Belong Warrington

The team at Belong Warrington would like to thank you so much for taking the time to send in this review. We really appreciate your comments and are so pleased that we were able to make a positive difference.


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Overall Experience  Overall Experience 5.0 out of 5

Mum cared for how I would wish to be cared for. Person-centred, individual care. During the lockdown, I have know my mum to be in safe hands and loved by the care staff. As usual, she is happy and smiley, well-nourished and always clean and tidy. Looking forward to visiting more often. Thank you, Belong
- would not wish my mum to be anywhere else.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you for your extremely kind words. The village at Belong Warrington appreciate the trust you place in us as a team. We make every effort to meet the needs of our wonderful residents. It is a privilege to care for each and every one of them. I will pass on your sentiments to the whole team.


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Overall Experience  Overall Experience 5.0 out of 5

My husband came to Belong Warrington on 25.1.21, and I have only seen him twice since then, Covid precautions. He seems to have settled in, and the staff are very friendly and helpful.

Reply from Claire Bibby, General Manager at Belong Warrington

It is a pleasure to look after your husband and thank you so much for your kind comments, especially at this time. We really appreciate your support.


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Overall Experience  Overall Experience 5.0 out of 5

The care my husband receives is just fantastic. They are so caring, kind and helpful. I'm so happy he is in Belong Warrington.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you for your positive review and for allowing us to care for your husband. We are so pleased that you feel at ease and relaxed in our home. I will share your kind comments with my team.


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Overall Experience  Overall Experience 5.0 out of 5

The frontline staff set this care home apart. They genuinely care for the residents and this has been especially important during this coronavirus pandemic when we relatives have been unable to visit in person. I always feel that to them this is much more than just a job - it truly is a vocation. My
continuing concern is about the increasing fees which have nearly doubled in the four years my mother has been a resident.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you for your review and recognition of the incredible dedication of our frontline teams. It means a great deal to everyone at Belong Warrington that this is valued and we will pass on your feedback. We appreciate that 24-hour support is expensive and the annual inflation primarily reflects the impact of salary increases over recent years as we have moved to remunerate our teams at or above the Real Living Wage. Over the past four years, the average annual increase for 24-hour care was 5.2% and this year's increase was around 3%. As a not-for-profit organisation, we do everything possible to keep increases to a minimum, while staying in line with cost inflation to ensure the long term viability of our village model, which is key to maintaining high-quality services and support.


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Overall Experience  Overall Experience 5.0 out of 5

I think the staff at Belong in Warrington are amazing. They are one big family and the care they have given my parent and support to me has been faultless.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you for the wonderful review. Our team at the home are thrilled you appreciate their work so much.


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Overall Experience  Overall Experience 5.0 out of 5

My experience of the home has been outstanding. nothing is too much trouble. Any questions answered promptly. Attitude if the staff is excellent. I cannot wait for the home to open up fully so my mother in law can benefit from sharing her experiences more with the family.

Reply from Claire Bibby, General Manager at Belong Warrington

It is a pleasure to look after your mother-in-law, and thank you so much for your kind comments, especially at this time. We really appreciate your support.


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Overall Experience  Overall Experience 5.0 out of 5

During December 2020 my mother was placed on the end of life care. During this time my sister and I visited every day we witnessed first hand the love and care given to my mother by all the staff. Nothing was too much trouble and they also looked after us too. Thankfully mum has recovered somewhat thanks
to the love, support and dedication of all the staff. We cannot thank them enough.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you for taking the time to submit your review of Belong Warrington. We are so touched by your kind words and will make sure your comments are shared with the village team.


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Overall Experience  Overall Experience 5.0 out of 5

This month I have been able to visit my mother, the first time since Christmas due to lockdown. My welcome pack to Belong Warrington has been exceptional and most welcoming. The initial testing is very efficient and done by friendly staff. I always receive a great welcome from reception staff too. My
mother appears happy and content and there is always a member of the household to speak to for an update. I am very happy with her care here at Belong.

Reply from Claire Bibby, General Manager at Belong Warrington

It is a pleasure to look after your mother and thank you so much for your kind comments, especially at this time. We really appreciate your support. Thank you for choosing Belong Warrington.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has always received excellent care from the staff at Belong Warrington. Recently she has been very ill and the care and support she (and I) have been given are outstanding. The support staff and nurses have been wonderful, showing total dedication to caring for her at all times. I can't thank
them enough.

Reply from Claire Bibby, General Manager at Belong Warrington

It is a pleasure to look after your mum and thank you so much for your kind comments, especially at this time. We really appreciate your support.


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Overall Experience  Overall Experience 5.0 out of 5

I moved my mum from another home because she needed additional care, it is the best decision I have ever made. Before the move I was concerned about a new environment and the confusion and upset for Mum, I shouldn't have worried she has settled very quickly, is exceptionally well looked after and very
happy. So pleases with the decision to move her.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you so much for taking the time to review us and for your comments about the care your mother is receiving. Our aim is not just to provide a high standard care for our residents but also to try and meet the expectations of their loved ones. Once again thank you for your positive comments which I will share with our team.


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Overall Experience  Overall Experience 5.0 out of 5

Mum is happy at Belong and enjoys the food and activities provided. The staff are all very friendly and seem to know everyone which is great. The relative access portal is very useful.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you so much for your kind words, it means so much. All the team at Belong Warrington strive to provide the best care and companionship to our wonderful residents. I will pass on your kind words to the village team.


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Overall Experience  Overall Experience 5.0 out of 5

Home from home; the staff always friendly/caring and make my mum laugh, always go out of their way if Mum or I need anything. It did take a few months to settle in, but now always seems happy. Adjusted well to new surroundings. (Could do with a new TV in their lounge though).

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you for taking the time to submit your review of Belong Warrington. We are so touched by your kind words and will make sure your comments on the TV in the lounge are shared with the village team. Thank you for choosing Belong Warrington.


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Overall Experience  Overall Experience 4.0 out of 5

2020 has been the most challenging year for millions of us. Mum came to Belong in June 2020 after a series of quite substantial falls, it's the hardest decision a child can ever make from beginning to end the manager and her team have been incredible, human, relatable, flexible, advisory and caring
an invisible hand gripping mine and my sisters as we struggled to cope with the situation mum is settled adores her care team, loves her safe space in her room and is incredibly well looked after and supported. Thank you so much.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you for your extremely kind words. The village at Belong Warrington appreciate the trust you place in us as a team. We make every effort to meet the needs of our wonderful residents. It is a privilege to care for each and every one of them. I will pass on your sentiments to the whole team.


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Overall Experience  Overall Experience 5.0 out of 5

Dads care and attention is all good. Communication with the care staff is always good and friendly. The rooms are clean, spacious and tidy.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you for your lovely comments. The team works very hard they will be delighted with your lovely review. Thank you for choosing Belong Warrington.


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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Belong Warrington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for Belong Warrington is calculated as follows: ( (327 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 364 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belong Warrington is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2022

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (6)

Barry

Barry Devine

Job Title: General Manager

Barry Devine is an experienced care professional, with experience both provider side and as an inspector of adult social care with the Care Quality Commission. He is passionate about ensuring the quality of life, positive outcomes, effective teamwork and continuous improvement through person-centred practice.


His experience includes roles supporting autistic people and people with a learning disability to live independent and fulfilled lives, including building and training teams of support workers to provide high-quality support for people living in their own homes.


Before this, as an inspector for the health and social care regulator, Barry was responsible for assessing providers’ compliance with standards, as well as using his background and CQC operational experience to inform policymaking and help design and deliver training for inspection managers on its implementation.


Olivia

Olivia Wilkinson

Job Title: Support Manager

Olivia was previously a Lead Senior Support Worker at Belong Atherton and has worked at the Warrington village supporting the management team with all aspects of governance within the village, before being appointed to the role of Assistant Support Manager in early 2023.


Andrea

Andrea Knight

Job Title: Front of House Manager

Joined: 2011

Andrea has worked in the care industry for eight years, having started her career as a domiciliary care worker in 2009, before joining the Belong Atherton team as a support worker, when it opened in 2011.


Andrea has extensive experience in administration and customer service and was promoted to Acting Front of House Manager for 9 months at Atherton before progressing to Front of House Manager at Belong Warrington in 2017.


Louise

Louise Mcmullen

Job Title: Village Nurse Manager

Louise was appointed to the nursing team at Belong Warrington in 2023, after a four-year track record as Village Nurse Manager at the CQC Outstanding rated village, Belong Atherton. With over a decade’s experience in nursing, she is a qualified mentor of student nurses and is an instrumental member of the village’s leadership team.


Louise's nursing career began at the age of 22 at the Royal Navy as part of the Queen Alexandra’s Royal Naval Nursing Service. She completed her nurse training at the Royal Centre for Defence Medicine at Queen Elizabeth Hospital in Birmingham for 3 years, and once qualified, she was promoted to Leading Naval Nurse and was posted to Fort Blockhouse in Portsmouth, where she worked at Queen Alexandra Hospital.


In 2008, Louise was deployed on an operational tour to Afghanistan, working at the multinational, UK-LED Role 3 hospital in Camp Bastion, Helmand Province, caring for injured soldiers, opposition forces as well as the local Afghanistan villages and children. This hospital outperformed all UK major trauma centers with a survival rate of 98%!


Louise then spent six months in Afghanistan and worked on the RFA Argus, the primary casualty receiving ship which has a 100-bed medical complex onboard.


Louise Ann

Louise Ann Kelly

Job Title: Experience Coordinator

Louise is responsible for the village’s Experience Days and events and activities programme for customers, tenants and members of the wider community, as well as driving
meaningful occupation for residents across all households.


Nicola

Nicola Hewitt

Job Title: Belong at Home Area Manager

Details to follow.