Review from A K (Respite Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience

I was in Belong Warrington after a hip replacement. The armchair was too low so a handyman put risers on. He was not happy with them and told me to be careful. I am not fat, very light, so I sat on the chair to have my dinner. Three risers collapsed and I was flung sidewards. Luckily I didn't break

my other hip. I asked for the chair to be removed and it took 3 days for a carer to drag it out. Then I put my desk chair in place, much softer. The support manager or manager did not have the decency to apologise and the support manager promised to order my newspaper. It was not done, she forgot so a complete airhead. The food was terrible, cheap, nasty, high-fat food. Cream cakes, doughnuts etc. Fruit once and the jelly was so thick. Lots of pork, potatoes not cooked. The frittata had thick pastry with little egg on it. The young staff were wonderful, very caring and overworked. They were the highlight of my stay.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you for providing your feedback, though we are extremely sorry to hear of your concerns. I understand we spoke to you about these matters at the time and we will pass on your positive feedback about our support workers to the relevant teams.

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Review from A N (Daughter of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience

Everyone looks after the residents and cares for them very well. I also appreciate all the hard work during the lockdown and the things that have been put in place to allow us to see our loved ones at this time still uncertain time.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you for taking the time to submit your review of Belong Warrington. We are so touched by your kind words and will aim to keep our services to high standards. Thank you for choosing Belong Warrington.

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Review from L B (Daughter-in-law of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience

My Mother in Law has been in Belong for four years. It is comforting to know that she is safe, loved, and cared for in her household. The staff are amazing with her and are very special people. We are lucky they are caring for her.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you very much for this lovely review of Belong Warrington. We really appreciate you taking the time to provide it and our village team will be delighted to hear that your mother in law is settled and happy. Thank you for choosing Belong Warrington.

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Review from Joy W (Daughter of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience

Having looked at a number of homes in the area last year, when Mum needed full-time care after a long hospital stay, we were delighted when she was offered a place. From the outset, we were impressed with the way we and Mum were treated. Although Mum's stay was relatively short, she was well looked

after and she enjoyed her time as is evident from all the photos we received over the gateway. We were impressed in the last few weeks, during the lockdown, by the standard of love and care she received from all the staff.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you for taking the time to provide this lovely feedback about Belong Warrington. We are delighted to know that your mum was happy at Belong Warrington and that the dedication of our village teams made a difference. Thank you for choosing Belong Warrington.

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Review from D M (Widow Widower) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience

My husband was admitted to Tetley Household in Belong Warrington and received excellent care throughout his stay. He was treated with respect, humour and in the month indicated, with gentle compassion. He could be difficult at times but was always treated with respect to preserve his dignity. He was

part of a family, not just a resident. As a constant visitor over many months, I too was treated by all staff with friendliness and kindness throughout the building. Well done everyone.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you for taking the time to submit your review of the village. Our staff will be most touched to read this. It was a privilege to care for your husband and we are delighted that your experience at Belong Warrington was so positive. Thank you for choosing Belong.

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Review from Carol C (Daughter of Resident) published on 31 July 2019
Submitted via Website • Report

Overall Experience

Overall, I am extremely happy with the standard of care my mum receives at Belong. Although I have had a couple of minor concerns in the past, these have been dealt with swiftly.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you for taking the time to submit your review of Belong Warrington. We are delighted to hear that your mum is settled and happy here and that you are overall happy with the service received; we trust it will continue to be so. Thank you for choosing Belong Warrington.

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Review from Rose J (Daughter of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience

As we begin to think of end of life care, I want my father to be nursed here at Belong.
On a busy NHS hospital ward, staff would not be able to match the caring, personal environment, the Belong staff consistently offer.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you for taking the time to submit your review of Belong Warrington. We work hard at maintaining high quality end of life care standards so are pleased to know that you would choose Belong Warrington and will share your feedback with members of the team.

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Review from Elaine S (Daughter of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience

The care my mother receives is second to none.
She is well cared for, well fed and always very clean.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you for taking the time to submit your review of Belong Warrington. We are delighted to hear that your mother's experience has been so positive and trust it will continue to be so. Thank you for choosing Belong Warrington.

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Review from Christopher M (Son of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience

I am writing this review because I am so impressed by the way in which Belong Warrington have cared for my mother over the last days of her life. Building on the excellent care they had previously given to mum they showed compassion, care and a high level of skill. Nothing was too much trouble both

in the care shown to mum and the attitude shown to us as visitors and close family. As someone who has worked in education all his life I fully appreciate when people are prepared to go that extra mile and the staff of Belong were. Than you all so much on behalf of my mother and my family.

Reply from Claire Bibby, General Manager at Belong Warrington

Thank you for taking the time to submit your review of Belong Warrington and for your kind words regarding your mother's care. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thank you for choosing Belong Warrington.

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Review from Ruth F (Daughter of Resident) published on 26 March 2019
Submitted via Website • Report

Overall Experience

I cannot praise the staff at Belong Warrington highly enough for the care of my Mum. She was not always the easiest person to look after and had a sharp tongue on occasions, but she was dealt with kindness and respect at all times. The members of staff could not do more to help the whole family and

have been supportive during the difficult time of her passing away.
The small set up of households worked well for my Mum for the 3 years she stayed there. She was happy, comfortable, well fed and well looked after during this time.

Reply from Rebecca Woodcock, Acting General Manager at Belong Warrington

Thank you for taking the time to submit your review of Belong Warrington. It was a privilege to have your mum stay with us and we are pleased to hear that you were happy with the service provided and that our team were able to support you and your family. I will ensure your feedback is shared with them. Thank you for choosing Belong Warrington.

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Review from George K (Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience

Remarkably easy to settle in. Staff quickly became friends. An amazing sense of community and safety. I certainly must credit Belong Warrington for a good deal of my recovery.

I had a number of things to cope with (not least shaky handwriting) but can see a credible improvement (but not in handwriting)!

A

whole new learning experience.

Doesn't come cheap though.

Reply from Janine Curwell, General Manager at Belong Warrington

Thank you for taking the time to submit your review of Belong Warrington. Our colleagues work hard to ensure a friendly, homely and welcoming environment and so it will mean a great deal to them to know this has been your experience. Thank you for choosing Belong Warrington.

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Review from Sue C (Daughter of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience

Staff are helpful and friendly towards relations visiting my mother.
My mother is an early riser and can find waiting to be dressed and the late delivery of her newspaper tiresome - especially when the paper can be seen at reception. However, she tells me the staff are kind and caring and that she

feels safe there.
Depending on who is cooking, meals can sometimes be of varying standards.
Also, staff shortages can impact on this.

Reply from Janine Curwell, General Manager at Belong Warrington

Thank you very much for taking the time to provide us with this feedback. We are delighted to hear that your mother is happy with the support provided by the staff team; we aim to ensure a friendly and homely environment is maintained in the village. We are sorry to hear that some aspects of your experience fall short of the high standards that we expect to keep and will look into the issues you have raised regarding meals and the timing of the newspaper delivery to your mother.

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Review from J M (Husband of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience

Staff are friendly, helpful and caring.
Rooms are clean, bright and well furnished.
Food is adequate.
Entertainment is provided regularly.
Overall, an excellent care home.

Reply from Janine Curwell, General Manager at Belong Warrington

Thank you for your positive feedback on the support provided at Belong Warrington. We are delighted to hear that your experience has been so positive and trust that it will continue to be so.

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Review from A D (Daughter of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience

Our father could no longer manage on his own after our mother passed away. This is the best we could have done for him. It has a homely atmosphere, we are welcome at all times and especially like the kitchens on each household, meals being freshly prepared. Our father sleeps a lot and the staff can

always make him something hot to eat when he wakes up.

Reply from Janine Curwell, General Manager at Belong Warrington

Thank you for taking the time to provide this positive feedback on the support provided at Belong Warrington. We are happy to hear that your father is comfortable and settled at Belong and trust that your experience will continue to be so positive.

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Review from S F (Son of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience

Mother was taken into Tetley Wing following personal distress and loss of dignity. Through outstanding personal care on an individual basis, she has an excellent quality of life, is eating to a good standard with much raised quality of personal care. As such, her self-esteem and her self-confidence

have risen incredibly well with consistency. I have already recommended Belong to two colleagues.

Reply from Janine Curwell, General Manager at Belong Warrington

Thank you for taking the time to submit such a lovely feedback. We are overjoyed to hear that your mother is happy and settled with us, and we are so pleased that our staff team are helping to make such a positive difference. I will ensure that your kind words are shared with the team; thanks again.

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Review from Eliza T (Wife of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience

My husband has late stage Alzheimer's disease/dementia. I very much appreciate the person-centred approach to care and the way care is adjusted as my husband's condition has worsened. He has diagnosed 7-8 years ago and moved into Belong Warrington on a year ago. For a person with dementia this relaxed

approach to time for getting up, personal care, bed times has really helped even at meal times, If he is having a difficult day and misses the regular times they give him his meal specially prepared if necessary. When he is ready. He settled in very well and is mostly relaxed and not agitated and that to me is very important.

Reply from Tracy Brookes, Marketing Supervisor at Belong Warrington

Thank you for taking the time to submit your review of Belong Warrington. We are happy to know that your husband has settled in well at the village and will share this with the staff team who will be delighted to know they are making a difference. Kind regards.

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Review from Brian M (Son of Resident) published on 22 February 2017
Submitted via Website • Report

Overall Experience

First rate modern facilities in super spacious and ultra clean environment. Each unit is designed for no more than 12 residents with a dedicated kitchen, lounge and reliable care teams could not be more friendly, nothing is too much trouble and the daily "regime" is both relaxed and flexible. They even

baked a cake for Dad's birthday. The home is very well run by a highly focused and professional management team with support staff who are all equally friendly and welcoming (kitchens, cleaners, reception staff ). My father is very happy to be a resident, and to call Belong Warrington his "home"!

Reply from Tracy Brookes, Marketing Supervisor at Belong Warrington

Thank you for taking the time to submit your review of Belong Warrington. We are delighted to hear that your dad is settled and happy at the village and that your overall experience is a positive one. We will share your comments with the staff team at the village. Kind regards.

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Review from Peter (Son of Resident) published on 12 September 2016
Submitted via Website • Report

Overall Experience

Mum has been attending the "Belong (Warrington) Experience Days" on a weekly basis for the last few months. From the first time I dropped her off, I have experienced a professionalism and warmth of welcome that is First Class. When placing mum in the care of others is it vital to know she is going to

be looked after - the staff at "Belong Warrington" provide that reassurance because they clearly have a genuine concern and care for those they are looking after. Add to the skilled and friendly staff the outstanding, modern facilities and you have an excellent provision for the care of family members. Mum enjoys her time at "Belong" and frequently comments on the way in which she is taken care of by "lovely staff" and how she enjoys the activities she undertakes. I have complete confidence that mum's needs are being met and that she is cared for by outstanding staff who enjoy their work. I recommend "Belong Warrington" to others looking for the very best care for their relative.

Reply from Becki Prince, Customer Support and Marketing Administrator at Belong Warrington

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your mum and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our experience day teams to read your comments and I will ensure they are shared with everyone. Thanks again.

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Review from Heather K (Wife of Resident) published on 26 July 2016
Submitted via Website • Report

Overall Experience

My husband attends the experience days 2 afternoons a week and I could not have chosen a better place for him. My initial impressions were excellent, from entering the building and speaking to the receptionist, to discussing my husbands needs with the experience coordinator, during which I was provided

with a couple of forms to complete.
Initially, my thoughts were, what a lot of information is needed, but then I realised that this showed how thorough Belong are with their approach to each patients needs. Belong is unlike any other care facility I had been in previously and especially the public areas.
Everyone who I spoke to was extremely friendly and immediately made me feel special, so I felt sure that my husband would feel the same way too. My husband has now been visiting Belong for approximately 6 months and the care and attention he receives, in my opinion is excellent and I especially appreciate the update of what he has been doing during his afternoons attendance.

Reply from Becki Prince, Customer Support and Marketing Administrator at Belong Warrington

Thank you for taking the time to submit your review for Belong Warrington. We are pleased to hear that you are happy with the service provided.

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Review from Susan K (Daughter of Resident) published on 21 June 2016
Submitted via Website • Report

Overall Experience

We were so relieved when we found Belong. Having to find care for my mother coming out of hospital after she had broken her hip and the doctors said she couldn't return to her flat. My husband and I were set the task of finding suitable accommodation. We were beginning to despair and had a place reserved

in a standard type home when we found Belong.
There was such a relief when we saw the standard of care the cleanliness and the household arrangement. I know my brother and sister are still grateful to us for finding such a high standard of care for my Mum because they also felt that sigh of relief that this standard of care was what she deserved.

Reply from Becki Prince, Customer Support and Marketing Administrator at Belong Warrington

Thank you for taking the time to submit a review of Belong Warrington. We are pleased to hear that you are happy with the service provided.

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Belong Warrington

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